'Bog' standard Ryanair
I guess you must be one of those 35 million then Carr30!In your haste to defend RYR you are now twisting what I'm saying. I'm refering to RYR and the way they treat their pax like cattle. I've nothing against low cost carriers and low fares for all. I believe, however, that it can be done whilst still providing a service to the customer as do, for example, Air Berlin, Jetblue, and Flybe. If, however, the public is willing to accept the undignified levels of trash RYR offer in the name of low cost, I'm frankly worried about the future of air travel. Perhaps I'll take the bus instead!
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It's going to the place where so many of these threads expire, in the la-la land of mindless FR-bashing.
If they are really that bad then the market will take care of them. It's not as if O'Leary resorts to "extraordinary rendition" to get the bums on the seats.
If they are really that bad then the market will take care of them. It's not as if O'Leary resorts to "extraordinary rendition" to get the bums on the seats.
My answer, taken from someone else's post in another thread:
Ryanair and the appaling service they provide deserves to get bashed. This is a public forum, not a management propaganda medium.
With the information screen showing us as "Boarding", we stood for 90 minutes with no aircraft in sight...then when the aircraft was finally available, any queueing procedures were totally ignored by both staff and passengers, and a free-for-all ensued. And no information at all about the delay.
Coming back from Salzburg, the same story. Only this time, there was no effort to group passengers at all. Two gates used to get us to the aircraft and another cattle battle.
And once on the two flights, we had to contend with stewardesses who barely spoke English, and who really didn't want to be there at all.
And these flights weren't cheap...over £300 for two people.
In future, I will do anything I can to avoid Ryanair and Dublin. Easyjet from Belfast is a far more comfortable experience.
Rant over...but you have been warned!
Coming back from Salzburg, the same story. Only this time, there was no effort to group passengers at all. Two gates used to get us to the aircraft and another cattle battle.
And once on the two flights, we had to contend with stewardesses who barely spoke English, and who really didn't want to be there at all.
And these flights weren't cheap...over £300 for two people.
In future, I will do anything I can to avoid Ryanair and Dublin. Easyjet from Belfast is a far more comfortable experience.
Rant over...but you have been warned!
Too mean to buy a long personal title
Originally Posted by TightSlot
Are we actually going anywhere with this thread folks?
The reality is that FR does what it does, which is (to put it neutrally) to some people's taste and not to others. Some people don't like the downsides, and say so. Other people don't like the downsides being pointed out. And for some reason, the two camps appear to be as irreconcilable as the worst type of religious conflict.
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Dear everyone,
I take it all in good heart and, though it may surprise or annoy some of the contributors, I am not in the least offended. My comments were aimed at the few who really do make the job unpleasant for crews, flt deck as well as cabin. And if you want to avoid my company, go ahead. I respect your choices. We operate smaller a/c without FA where the pilots have to do it all and there is a limit to what one is prepared to put up with when people lose the plot. I am well aware that people will come back if they're made to feel good but the reception gets a little frosty when the most basic of manners are forgotten.
And please let's keep it more polite. It's too easy for all of us to hide behind aliases and trade insults. Fun though it is the attraction soon wears off.
Have a nice day.
I take it all in good heart and, though it may surprise or annoy some of the contributors, I am not in the least offended. My comments were aimed at the few who really do make the job unpleasant for crews, flt deck as well as cabin. And if you want to avoid my company, go ahead. I respect your choices. We operate smaller a/c without FA where the pilots have to do it all and there is a limit to what one is prepared to put up with when people lose the plot. I am well aware that people will come back if they're made to feel good but the reception gets a little frosty when the most basic of manners are forgotten.
And please let's keep it more polite. It's too easy for all of us to hide behind aliases and trade insults. Fun though it is the attraction soon wears off.
Have a nice day.
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Hey Blueplume,
Quote "...most passengers seem to turn into animals as soon as they set foot on an aircraft."
Bit of a generalisation don't you think?
But now you tell us your comments were aimed at the FEW who make life unpleasant for staff. Hmmm...
My comments were not meant to offend (I don't think they did), but the attitude you described yourself to have towards paying cutomers is bizarre. I just want to make sure I don't set foot on an airline with staff who have as poor (that's what it is) an attitude as you clearly are very proud to have.
For the same reason I do not fly Ryanair.
On another matter, it is irrelevant how small your airline is, as I have flown with small carriers in the USA where the pilot does 'everything', and they were extremely professional and polite.
Dealing with the public is the same in all service industries, aviation is not unique, it is how the issues are handled (or not) that marks out a good service provider.
Following your first post, I hardly think you are in any position to lecture others about the need to "keep it more polite".
Quote "...most passengers seem to turn into animals as soon as they set foot on an aircraft."
Bit of a generalisation don't you think?
But now you tell us your comments were aimed at the FEW who make life unpleasant for staff. Hmmm...
My comments were not meant to offend (I don't think they did), but the attitude you described yourself to have towards paying cutomers is bizarre. I just want to make sure I don't set foot on an airline with staff who have as poor (that's what it is) an attitude as you clearly are very proud to have.
For the same reason I do not fly Ryanair.
On another matter, it is irrelevant how small your airline is, as I have flown with small carriers in the USA where the pilot does 'everything', and they were extremely professional and polite.
Dealing with the public is the same in all service industries, aviation is not unique, it is how the issues are handled (or not) that marks out a good service provider.
Following your first post, I hardly think you are in any position to lecture others about the need to "keep it more polite".
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What I find annoying is that at least 2 contributors to this forum are slagging off FR while at the same time boasting that they never fly with them. All we get is cut 'n' paste friend-of-a-friend hearsay and bullsh*t advice to consider airlines whose routes go nowhere near where I want to go.
For my part I've been to the Languedoc dozens of times with FR from Stansted, with no complaints. Maybe I've been lucky and maybe I'm guilty of favourably comparing the FR experience to the abysmal standards of One railway. However. I can only speak as a I find and there are millions of us who repeatedly find FR's service satisfactory.
It's too bad that it's not posh enough for the rest but they are quite free to do the other thing and impress us with their own stories of the 'free' Daily Mail, 2 coffees and a club sandwich.
For my part I've been to the Languedoc dozens of times with FR from Stansted, with no complaints. Maybe I've been lucky and maybe I'm guilty of favourably comparing the FR experience to the abysmal standards of One railway. However. I can only speak as a I find and there are millions of us who repeatedly find FR's service satisfactory.
It's too bad that it's not posh enough for the rest but they are quite free to do the other thing and impress us with their own stories of the 'free' Daily Mail, 2 coffees and a club sandwich.
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Well for the sake of showing that there are some people in the middle, I feel quite indifferent to Ryanair and seldom use them, although the world doesn't end if I have to.
When I have used them (probably about 30 times since 1998) the service has worked as advertised.
I don't particularly mind or like their service, I don't particularly like the way they do business, but on the other hand there are many companies in many walks of life that I could say the same about.
And their terms and conditions are clear and unequivocal.
However, I find easyJet (since making their t&cs more friendly) and Air Berlin to be companies that I really like to use in the low cost sector.
When I have used them (probably about 30 times since 1998) the service has worked as advertised.
I don't particularly mind or like their service, I don't particularly like the way they do business, but on the other hand there are many companies in many walks of life that I could say the same about.
And their terms and conditions are clear and unequivocal.
However, I find easyJet (since making their t&cs more friendly) and Air Berlin to be companies that I really like to use in the low cost sector.
Too mean to buy a long personal title
Originally Posted by CARR30
What I find annoying is that at least 2 contributors to this forum are slagging off FR while at the same time boasting that they never fly with them. All we get is cut 'n' paste friend-of-a-friend hearsay and bullsh*t advice to consider airlines whose routes go nowhere near where I want to go.
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Carr30,
I choose not to fly with Ryanair for many reasons, most of which have been highlighted on this very board over the past few years. It isn't mindless Ryanair bashing either, in fact ryanair seem to be able to do that publicly themselves. If you haven't read the thread
http://www.pprune.org/forums/showthread.php?t=234377
I cited in an earlier post I suggest you do, as it highlights how senior management at Ryanair was recently found to be lying under oath in court. I have little time for companies of any industry who behave in this way. There are many many other documented instances of shoddy behaviour, and I value my life, so choose not to fly with them.
It is nothing to do with class, a subject you seem to have a chip on your shoulder about.
I choose not to fly with Ryanair for many reasons, most of which have been highlighted on this very board over the past few years. It isn't mindless Ryanair bashing either, in fact ryanair seem to be able to do that publicly themselves. If you haven't read the thread
http://www.pprune.org/forums/showthread.php?t=234377
I cited in an earlier post I suggest you do, as it highlights how senior management at Ryanair was recently found to be lying under oath in court. I have little time for companies of any industry who behave in this way. There are many many other documented instances of shoddy behaviour, and I value my life, so choose not to fly with them.
It is nothing to do with class, a subject you seem to have a chip on your shoulder about.
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I do think it is absolutely necessary to speak from personal experience when criticising a company's product. We can all trawl the press and blogs cuttin' 'n' a pastin' stories about how airline this and company that have failed a customer's expectations.
I appreciate that 10secondsurvey values his life, but who has died? If you've justified concerns about safety then why not register them with the authorities, or are they just stories you've heard from friends of friends?
I can only repeat that I've used Ryanair dozens of times and they've been OK and their destinations are ideal for me. If this changes then maybe I'll look to SNCF as an alternative. Meanwhile I honestly can't see the point of complaining about a company you never use and never have to use.
I appreciate that 10secondsurvey values his life, but who has died? If you've justified concerns about safety then why not register them with the authorities, or are they just stories you've heard from friends of friends?
I can only repeat that I've used Ryanair dozens of times and they've been OK and their destinations are ideal for me. If this changes then maybe I'll look to SNCF as an alternative. Meanwhile I honestly can't see the point of complaining about a company you never use and never have to use.
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Well, I think it's wrong to judge an airline even on a single trip, never mind judge it by what you read on the internet. Most airlines treat the passenger like unwanted trash on occasion and it would be foolish to refuse to fly them again because of one bad experience, most of them just do what it says on the box, which isn't much more than get you there.
But this thread is a bit different from judging an airline. Most of the abuse on this thread is actually directed at the passengers and not the airline, and the abuse appears to come from airline employees. One wonders why I should pay the wages of people who think I am a total idiot who has no self respect, and all because I choose to spend my money how I see fit. Fortunately the vast majority of airline employees, IMO, would like to do a better job for the punter but the airline will not let them. The rest should find another job.
But this thread is a bit different from judging an airline. Most of the abuse on this thread is actually directed at the passengers and not the airline, and the abuse appears to come from airline employees. One wonders why I should pay the wages of people who think I am a total idiot who has no self respect, and all because I choose to spend my money how I see fit. Fortunately the vast majority of airline employees, IMO, would like to do a better job for the punter but the airline will not let them. The rest should find another job.
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Carr 30
Quote "I appreciate that 10secondsurvey values his life, but who has died?"
So someone has to die first then?
My opinion is not based on friends or rumour, but repeated reports in both television, Newspapers and official court reports (they can't all be wrong) regarding the way in which Ryanair behave. I have also seen interviews with MOL himself, where he displays nothing but contempt for his passengers and regulatory authorities in a very cavalier way. I therefore choose not to use the services of such an airline, just like I would choose not to use a plumber or decorator or any other service company, where the person in overall charge had such an attitude, and expressed it repeatedly in public.
It's called freedom of choice, and if I choose not to fly with an airline because I don't like the colour of it's seats or for any other whimsical reason, it is my choice, and I don't need to justify it to anyone, and especially not to Ryanair employees.
A simple fact of service industries is that invariably potential clients will often assess your suitability on everything but the service you provide.
Let me give you an example, would you put you life savings in a Bank that operated from a tin garden shed in a railway siding? would you even consider it? probably not, BUT you have no idea if they have the best operations and security of any bank in the world or not. Even if they said they did would you believe them? It's like a drunk lying in the street telling you they are professor of Medicine in a Medical School. Very hard to believe or to put it another way, lacking credibility.
So for a person to decide against an airline even if they had not flown with it, is perfectly legitimate, and exactly fits with the way in which most people decide on service providers. This is a fundamental aspect of most businesses who provide a service, not just aviation. It may seem unfair to you, but that unfortunately is reality.
Perhaps this discussion would not be needed if Ryanair made the slightest effort to enhance it's reputation, as most other airlines do - but I don't think that fits with the MOL business mantra.
Quote "I appreciate that 10secondsurvey values his life, but who has died?"
So someone has to die first then?
My opinion is not based on friends or rumour, but repeated reports in both television, Newspapers and official court reports (they can't all be wrong) regarding the way in which Ryanair behave. I have also seen interviews with MOL himself, where he displays nothing but contempt for his passengers and regulatory authorities in a very cavalier way. I therefore choose not to use the services of such an airline, just like I would choose not to use a plumber or decorator or any other service company, where the person in overall charge had such an attitude, and expressed it repeatedly in public.
It's called freedom of choice, and if I choose not to fly with an airline because I don't like the colour of it's seats or for any other whimsical reason, it is my choice, and I don't need to justify it to anyone, and especially not to Ryanair employees.
A simple fact of service industries is that invariably potential clients will often assess your suitability on everything but the service you provide.
Let me give you an example, would you put you life savings in a Bank that operated from a tin garden shed in a railway siding? would you even consider it? probably not, BUT you have no idea if they have the best operations and security of any bank in the world or not. Even if they said they did would you believe them? It's like a drunk lying in the street telling you they are professor of Medicine in a Medical School. Very hard to believe or to put it another way, lacking credibility.
So for a person to decide against an airline even if they had not flown with it, is perfectly legitimate, and exactly fits with the way in which most people decide on service providers. This is a fundamental aspect of most businesses who provide a service, not just aviation. It may seem unfair to you, but that unfortunately is reality.
Perhaps this discussion would not be needed if Ryanair made the slightest effort to enhance it's reputation, as most other airlines do - but I don't think that fits with the MOL business mantra.
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I flew with RYR a few times from Baden-Baden (which they refer to as Karlsruhe-Baden) and SXB, I didn't find the staff to be rude or even incompetent. What I didn't like is simply the way they run their operation, the way they pay some of their staff peanuts and the way they acted when my final flight with them was delayed. Therefore I have exercised my right as a consumer not to use them, I now choose to use other airlines which cost me more money but I believe, and this is borne out from experience, that I'm buying a superior product.
Like most things in life you get what you pay for.
Like most things in life you get what you pay for.
Too mean to buy a long personal title
Originally Posted by CARR30
I do think it is absolutely necessary to speak from personal experience when criticising a company's product.
I therefore think I'm entitled to say that I can see that, and I don't like it.
You're perfectly entitled to disagree with me, or to take the view that it works for you, or that it's good value for money despite the faults that we both agree with. But if you include that in your description of la-la land FR bashing, that is going too far.
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10sec.
I'm in a very good position to ask others to keep it polite as I don't seem to have been rude to any contributor to this thread. This forum is for all opinions, not only yours.
Again, have a nice day because I am.
I'm in a very good position to ask others to keep it polite as I don't seem to have been rude to any contributor to this thread. This forum is for all opinions, not only yours.
Again, have a nice day because I am.
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Blueplume
Considering you are posting to a forum for Passengers and SLF, which is frequented by frequent flyers, I hardly think
Quote: "most passengers seem to turn into animals as soon as they set foot on an aircraft. Doesn't matter wheteher they paid tuppence-haypenny or £100 to fly, they treat the a/c and staff like ****"
is very polite.
But judging by your previous posts, I think it's obvious what your intentions are in making such clearly inflammatory comments.
Whether you have a nice day or not is kind of irrelevant.
Considering you are posting to a forum for Passengers and SLF, which is frequented by frequent flyers, I hardly think
Quote: "most passengers seem to turn into animals as soon as they set foot on an aircraft. Doesn't matter wheteher they paid tuppence-haypenny or £100 to fly, they treat the a/c and staff like ****"
is very polite.
But judging by your previous posts, I think it's obvious what your intentions are in making such clearly inflammatory comments.
Whether you have a nice day or not is kind of irrelevant.
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It's called freedom of choice, and if I choose not to fly with an airline because I don't like the colour of it's seats or for any other whimsical reason, it is my choice, and I don't need to justify it to anyone.
Agreed and in the same vein me flying Ryanair for my own, no doubt, 'whimsical' reasons, doesn't make me an 'idiot'.
The poster above who compared this all to a religious spat hit the nail on the head. Anyone would think that O'Leary was slaughtering the first-born of anyone who refuses to buy his tickets.
Pay your money and take your choice folks. It really is that simple.
Agreed and in the same vein me flying Ryanair for my own, no doubt, 'whimsical' reasons, doesn't make me an 'idiot'.
The poster above who compared this all to a religious spat hit the nail on the head. Anyone would think that O'Leary was slaughtering the first-born of anyone who refuses to buy his tickets.
Pay your money and take your choice folks. It really is that simple.