Hey Blueplume,
Quote "...most passengers seem to turn into animals as soon as they set foot on an aircraft."
Bit of a generalisation don't you think?
But now you tell us your comments were aimed at the FEW who make life unpleasant for staff. Hmmm...
My comments were not meant to offend (I don't think they did), but the attitude you described yourself to have towards paying cutomers is bizarre. I just want to make sure I don't set foot on an airline with staff who have as poor (that's what it is) an attitude as you clearly are very proud to have.
For the same reason I do not fly Ryanair.
On another matter, it is irrelevant how small your airline is, as I have flown with small carriers in the USA where the pilot does 'everything', and they were extremely professional and polite.
Dealing with the public is the same in all service industries, aviation is not unique, it is how the issues are handled (or not) that marks out a good service provider.
Following your first post, I hardly think you are in any position to lecture others about the need to "keep it more polite".