Well, I think it's wrong to judge an airline even on a single trip, never mind judge it by what you read on the internet. Most airlines treat the passenger like unwanted trash on occasion and it would be foolish to refuse to fly them again because of one bad experience, most of them just do what it says on the box, which isn't much more than get you there.
But this thread is a bit different from judging an airline. Most of the abuse on this thread is actually directed at the passengers and not the airline, and the abuse appears to come from airline employees. One wonders why I should pay the wages of people who think I am a total idiot who has no self respect, and all because I choose to spend my money how I see fit. Fortunately the vast majority of airline employees, IMO, would like to do a better job for the punter but the airline will not let them. The rest should find another job.