QF Cabin Crew Australia Pty Ltd (Merged)
Join Date: Nov 2004
Location: Sydney
Posts: 655
Likes: 0
Received 0 Likes
on
0 Posts
Grove , my post was not meant to be offensive it was just my personal experience. And it wasnt about adherence to procedures. Passengers arent interested in pedantry they seem to be interested in quick friendly service however and the odd free drink 
Join Date: Feb 2008
Location: Melbourne
Age: 42
Posts: 60
Likes: 0
Received 0 Likes
on
0 Posts
Suitcase
Hey guys
Any advice on what kinds of suitcases to buy?
Where would one go to in Melbourne if one wanted to get a crew discount (if any)? Any other options on getting good suitcases cheaply?
Thanks!
Any advice on what kinds of suitcases to buy?
Where would one go to in Melbourne if one wanted to get a crew discount (if any)? Any other options on getting good suitcases cheaply?
Thanks!
Guest
Join Date: Aug 2007
Posts: 30
Likes: 0
Received 0 Likes
on
0 Posts
Suitcase
As Samsonite dont make that great hard suitcase with the " dog lead " any more I would go for a hard LOJEL case.
You need something with 2 handles, one on the top and one on the side so its easier to put and take off the crew bus and baggage carousels. I personally like the spinner type wheels because you can spin the bag around to get through narrow spaces and in and out of lifts. Think about how much room you take up sideways with a wheelie bag as well. Some crew dont like the spinner wheels because apparently they sometimes break off but I havent had it happen to me. Try the bag out on carpet as well, not all bags go well in hotel corridors etc. Also dont believe the yarn the salesperson might give about " this bag is really popular" or " every one is buying this" . Crew requirements for a good case are quite different to someone who only travels once or twice a year. Try not to be too focused on price, if you get the wrong bag it will do your head in and I think its tax deductable anyway.
Cant help on where to buy one in MEL but I am sure someone in your Base can suggest somewhere. You can always just flash the Qantas ID and ask for a discount .
You need something with 2 handles, one on the top and one on the side so its easier to put and take off the crew bus and baggage carousels. I personally like the spinner type wheels because you can spin the bag around to get through narrow spaces and in and out of lifts. Think about how much room you take up sideways with a wheelie bag as well. Some crew dont like the spinner wheels because apparently they sometimes break off but I havent had it happen to me. Try the bag out on carpet as well, not all bags go well in hotel corridors etc. Also dont believe the yarn the salesperson might give about " this bag is really popular" or " every one is buying this" . Crew requirements for a good case are quite different to someone who only travels once or twice a year. Try not to be too focused on price, if you get the wrong bag it will do your head in and I think its tax deductable anyway.
Cant help on where to buy one in MEL but I am sure someone in your Base can suggest somewhere. You can always just flash the Qantas ID and ask for a discount .
Join Date: Jun 2005
Location: Sydney
Posts: 824
Likes: 0
Received 0 Likes
on
0 Posts
Make do until you get to Singapore and buy a Lojel as previously mentioned.
The are practical, big, virtually unbreakable, cheap and "made in Japan" quality.
A full set of replacement wheels are only $36 Sin years or so.
Ground floor LHS as you enter the Funan centre is a good place to shop for one.
The are practical, big, virtually unbreakable, cheap and "made in Japan" quality.
A full set of replacement wheels are only $36 Sin years or so.
Ground floor LHS as you enter the Funan centre is a good place to shop for one.
Join Date: Sep 2004
Location: Southern Hemisphere
Posts: 134
Likes: 0
Received 0 Likes
on
0 Posts
A Remote Workforce
Cabin Crew have a unique work environment.In essence a remote self monitoring workforce.
This an enomous responsibility that requires mutual trust and respect from both employer and employee.
Sadly over the last 10 years the trust and respect has disintegrated.
Crew have been largely ostricized.Input by crew into the work environment is now negligible.
CC no longer have access "operations" on the fourth floor.Increasing sick leave is one sympton of being kept at arms length.
The current design of the "new"meal trays also indicates a lack of CC input.The trays look pretty but are not functional.The Morrisey Uniform had no input from crew and is probably the worst uniform ever foisted on Qantas Crew...it is neither practical or functional
Cabin Crew are the eyes and ears of any Airline.
Want to know what works and doesnt work on an aircraft?......ask a flight attendant.
CC are now managed by individuals who have never flown and have absolutely no idea what CC do on an aircraft.They devalue the CC role as he interface between the customer and the company.
Whereas once information was freely made available by CC to their employer,managment now relies on a network of informants.
These informants ingratiate themselves to management in the hope of gaining favour and promotion.
The trust that once existed amongst CC has also broken down.An Onboard Manager lives in constant fear of being informed upon.
These informants tend to be small minded people who have no hesitation in fabricating information about other CC members in order to curry favour with management.
Trust and respect have been replaced by fear and loathing.
There is now little interaction amongst crew in slip ports and even less interaction between CC and Customers.
Customers now complain..."Qantas CC dont talk to us".
CC dont talk to passengers for fear of being misunderstood and reported for being insolent or rude when in fact they were trying to be engaging.
As one Customer said CC are effective and efficient but indifferent.
No one in management has a clue on how to re engage CC.The friendliness that Qantas was once reknowned has evaporated.
The Australian public are emotionally divorced from the Qantas Brand as a result.
Attacking Qantas in the media was once unheard of ....now its a national sport.
Dixon, as the corporate face of Qantas comess across as a combative sociopathic thug.
This only helps to compound the poor Qantas perception.
The travelling public are screaming for alternatives to Qantas and its corporate arrogant indifference.
What was once one big happy family is now a toxic environment that is predicated on fear and mistrust.
Many of the posts in PPrune forums are indicative of a frustrated ,ignored and distrustful workforce.
The ineptitude of the current CC middle mangement only compounds these problems.
Daily they scurry around QCC1 and QCC4 seeking solutions they have no hope of ever finding.
This an enomous responsibility that requires mutual trust and respect from both employer and employee.
Sadly over the last 10 years the trust and respect has disintegrated.
Crew have been largely ostricized.Input by crew into the work environment is now negligible.
CC no longer have access "operations" on the fourth floor.Increasing sick leave is one sympton of being kept at arms length.
The current design of the "new"meal trays also indicates a lack of CC input.The trays look pretty but are not functional.The Morrisey Uniform had no input from crew and is probably the worst uniform ever foisted on Qantas Crew...it is neither practical or functional
Cabin Crew are the eyes and ears of any Airline.
Want to know what works and doesnt work on an aircraft?......ask a flight attendant.
CC are now managed by individuals who have never flown and have absolutely no idea what CC do on an aircraft.They devalue the CC role as he interface between the customer and the company.
Whereas once information was freely made available by CC to their employer,managment now relies on a network of informants.
These informants ingratiate themselves to management in the hope of gaining favour and promotion.
The trust that once existed amongst CC has also broken down.An Onboard Manager lives in constant fear of being informed upon.
These informants tend to be small minded people who have no hesitation in fabricating information about other CC members in order to curry favour with management.
Trust and respect have been replaced by fear and loathing.
There is now little interaction amongst crew in slip ports and even less interaction between CC and Customers.
Customers now complain..."Qantas CC dont talk to us".
CC dont talk to passengers for fear of being misunderstood and reported for being insolent or rude when in fact they were trying to be engaging.
As one Customer said CC are effective and efficient but indifferent.
No one in management has a clue on how to re engage CC.The friendliness that Qantas was once reknowned has evaporated.
The Australian public are emotionally divorced from the Qantas Brand as a result.
Attacking Qantas in the media was once unheard of ....now its a national sport.
Dixon, as the corporate face of Qantas comess across as a combative sociopathic thug.
This only helps to compound the poor Qantas perception.
The travelling public are screaming for alternatives to Qantas and its corporate arrogant indifference.
What was once one big happy family is now a toxic environment that is predicated on fear and mistrust.
Many of the posts in PPrune forums are indicative of a frustrated ,ignored and distrustful workforce.
The ineptitude of the current CC middle mangement only compounds these problems.
Daily they scurry around QCC1 and QCC4 seeking solutions they have no hope of ever finding.
Join Date: Aug 2006
Location: Close to home
Posts: 180
Likes: 0
Received 0 Likes
on
0 Posts
On The Money
Passengers want to be talked to.
They dont care about who wears an apron and who doesnt.
Ask a passenger what a Qantas Signature is .
They wouldnt know and wouldnt care.
Qantas can spend all the money they like on Cabin Lighting,new seat covers and waiters clothes and it means nothing if the CC are not happy and engaging.
This guy Grove is a perfect example of a pedantic small minded dobber.
Probably ex domestic.That mentality is rampant in the domestic ranks.
They dont care about who wears an apron and who doesnt.
Ask a passenger what a Qantas Signature is .
They wouldnt know and wouldnt care.
Qantas can spend all the money they like on Cabin Lighting,new seat covers and waiters clothes and it means nothing if the CC are not happy and engaging.
This guy Grove is a perfect example of a pedantic small minded dobber.
Probably ex domestic.That mentality is rampant in the domestic ranks.
Registered User **
Join Date: Aug 2005
Location: Sydney
Posts: 621
Likes: 0
Received 0 Likes
on
0 Posts
Years ago just after we had bought S/H a crew I was on was operating a domestic pattern.The CSM and the rest of us walked down the aerobridge to say hello and ask the crew if everything was well and got our heads bitten off for the trouble.
The incoming CSM told us off for not letting them off the aircraft first and basically did not want to have a thing to do with us.
So much for operating as a team and having a suitable hand over with any information that would make our job and easier.
The interesting part was when we gave out the ice creams after the meal service a while to go before Perth a pax asked us if we were L/H.I asked why and he said S/H would never had done it when the pax wanted it and instead only when procedures said it should be done.
Pegasus and Blacjguard are right the big difference between S/H and L/H is pedantic adherance to procedures with S/H.
Quote:
No Y crew wore aprons
Your right Grove and all of our pax will now fly with our competitors because our crew in Y/C are not wearing aprons.
That is a perfect summation of the difference between S/H and L/H.
But to be honest thats OK with me.If S/H want to work like that then do it but don't prance around when L/H do it our way.
The incoming CSM told us off for not letting them off the aircraft first and basically did not want to have a thing to do with us.
So much for operating as a team and having a suitable hand over with any information that would make our job and easier.
The interesting part was when we gave out the ice creams after the meal service a while to go before Perth a pax asked us if we were L/H.I asked why and he said S/H would never had done it when the pax wanted it and instead only when procedures said it should be done.
Pegasus and Blacjguard are right the big difference between S/H and L/H is pedantic adherance to procedures with S/H.
Quote:
No Y crew wore aprons
Your right Grove and all of our pax will now fly with our competitors because our crew in Y/C are not wearing aprons.
That is a perfect summation of the difference between S/H and L/H.
But to be honest thats OK with me.If S/H want to work like that then do it but don't prance around when L/H do it our way.
Join Date: Jun 2007
Location: With Ratty and Mole
Posts: 421
Likes: 0
Received 0 Likes
on
0 Posts
Discipline
In an effort to introduce discipline to what it saw as an ill disciplined rabble managment decided to come down hard on its Crew.
Onboard problems were no longer solved effectively.
Cabin Crew followed procedures but became disengaged and stopped communicating with passengers.
The culture that management saw as a threat was the culture that differentiated Qantas from all other airlines...its Australian Larrikinism.
Adopting the hardline destoyed that.
Now Qantas is just an "also ran".
Crew will turn over every five years(from burnout)...there will be no allegiance no company loyalty and customer service will suffer.....party,bonk, shop...will become the norm.
But hey Qantas will save a motsa on its wage bill.
The Greybound BusLine of the Sky...thank you Scrotum Face
Onboard problems were no longer solved effectively.
Cabin Crew followed procedures but became disengaged and stopped communicating with passengers.
The culture that management saw as a threat was the culture that differentiated Qantas from all other airlines...its Australian Larrikinism.
Adopting the hardline destoyed that.
Now Qantas is just an "also ran".
Crew will turn over every five years(from burnout)...there will be no allegiance no company loyalty and customer service will suffer.....party,bonk, shop...will become the norm.
But hey Qantas will save a motsa on its wage bill.
The Greybound BusLine of the Sky...thank you Scrotum Face
Join Date: Jan 2005
Location: sydney
Posts: 83
Likes: 0
Received 0 Likes
on
0 Posts
All so terribly sensative on this forum....
My goodness, think you all cant have too much to worrie about other than jumping down the throats of anyone who occasionally makes a comment.
Firstly, I didnt dob on anyone, I went with the flow under the instruction on my O.B.M.[Who by the way had a bad attitude and really didnt want to be there] Im here to make friends not enemies. Im enjoying my new job,having a great time and have meet some really fantastic people...I have no complaints at all..
The only reason I made comment was in reply to a previous post that made reference to pax prefering long haul crew on domestic sectors.
Im certainly not going to loose any sleep over proceedures not being meet onboard a flight. Im just go to work make the most of it, come home and get on with my life.....And dont spend too much time bitching on this forum.
Seems like this forum has been taken over by Qantas Airways Cabin Crew, It has a heading Q.C.C.A. ''Go find your own play ground''...
On the other hand...knock your self out guys, its all yours!!!
My goodness, think you all cant have too much to worrie about other than jumping down the throats of anyone who occasionally makes a comment.
Firstly, I didnt dob on anyone, I went with the flow under the instruction on my O.B.M.[Who by the way had a bad attitude and really didnt want to be there] Im here to make friends not enemies. Im enjoying my new job,having a great time and have meet some really fantastic people...I have no complaints at all..
The only reason I made comment was in reply to a previous post that made reference to pax prefering long haul crew on domestic sectors.
Im certainly not going to loose any sleep over proceedures not being meet onboard a flight. Im just go to work make the most of it, come home and get on with my life.....And dont spend too much time bitching on this forum.
Seems like this forum has been taken over by Qantas Airways Cabin Crew, It has a heading Q.C.C.A. ''Go find your own play ground''...
On the other hand...knock your self out guys, its all yours!!!
Join Date: Aug 2006
Location: Close to home
Posts: 180
Likes: 0
Received 0 Likes
on
0 Posts
The Wrong Airline Died
Ansett airlines was always a fairly relaxed fun place.
If you dead headed any where you always hoped it would be with Ansett.
The behaviour displayed by the TAA girls toward Qantas Crew was always appalling.
It is generally felt that the wrong Airline died.
Australian aviation would have been much better off without TAA.
It is hoped that a lot more Ex Ansett people will eventually find their way into Qantas and help balance out the other repressive lot
If you dead headed any where you always hoped it would be with Ansett.
The behaviour displayed by the TAA girls toward Qantas Crew was always appalling.
It is generally felt that the wrong Airline died.
Australian aviation would have been much better off without TAA.
It is hoped that a lot more Ex Ansett people will eventually find their way into Qantas and help balance out the other repressive lot
Last edited by blackguard; 6th Apr 2008 at 05:00.
Join Date: Dec 2007
Location: The Glade
Posts: 44
Likes: 0
Received 0 Likes
on
0 Posts
Thread Drift
As mentioned this thread is intended for those who are employed by QCCA.
Perhaps we could return to the topic of the thread title and leave this line of response for another time.
If this thread is closed a lot of valuable information will be lost.
It is already a large thread and has been offered a longer life than is generally acccommodated by the moderators.
Dont blow it !
Perhaps we could return to the topic of the thread title and leave this line of response for another time.
If this thread is closed a lot of valuable information will be lost.
It is already a large thread and has been offered a longer life than is generally acccommodated by the moderators.
Dont blow it !
Join Date: Apr 2007
Location: Australia
Posts: 121
Likes: 0
Received 0 Likes
on
0 Posts
Blackguard, a lot of ex Ansett employees have found their way into Qantas. A very large number of MAM crew are ex Ansett.
And as for continually referencing shorthaul to TAA: There would be very few crew still flying who were employed by TAA. And the newbies being employed by QCCA most likely would not even have been born when the airline TAA existed, and have probably never heard of it!....
And as for continually referencing shorthaul to TAA: There would be very few crew still flying who were employed by TAA. And the newbies being employed by QCCA most likely would not even have been born when the airline TAA existed, and have probably never heard of it!....
Join Date: Aug 2006
Location: Close to home
Posts: 180
Likes: 0
Received 0 Likes
on
0 Posts
So Sorry
TAA was rebadged as Australian Airlines....and eventually merged with Qantas.
Qantas domestic if you will.
The name changed but the pedantic attitude remained and continues to perpetuate.
The name Australian Airlines was briefly resurrected as a forerunner to Jet*
Happy Now?
Qantas domestic if you will.
The name changed but the pedantic attitude remained and continues to perpetuate.
The name Australian Airlines was briefly resurrected as a forerunner to Jet*
Happy Now?
Join Date: Feb 2008
Location: Central Coast
Posts: 95
Likes: 0
Received 0 Likes
on
0 Posts
Oh My God Get Over It!
Guys, stop living in the past and embrace the future, TAA is dead and buried, I'm 33 and just remember them. Just because some people choose to have a bad attitude (notice the operative word choose) it is their problem and if you provide the customer excellent service this will out shine the person with the bad attitude this goes for every industry not just the airlines. 
Now moving on seeing as this thread is about QFCCA newbies......... and any info that is helpful to new starters.............
I was curious is there anyone out there that has just completed training and on their reserve line that could shed some light on coached flying? Our training group has 6 days of coached flying coming up in May which we are all looking forward to and I was wondering if they will be putting us on a short haul route or long haul route?
Now moving on seeing as this thread is about QFCCA newbies......... and any info that is helpful to new starters.............
I was curious is there anyone out there that has just completed training and on their reserve line that could shed some light on coached flying? Our training group has 6 days of coached flying coming up in May which we are all looking forward to and I was wondering if they will be putting us on a short haul route or long haul route?
Join Date: Dec 2007
Location: Sydney, Australia
Posts: 97
Likes: 0
Received 0 Likes
on
0 Posts
Chicka
Not sure what QF will do re: the coached flying as back in my day they tended to give you what they called supernumerary trips. This was a day trip where you would act as extra crew and usually included a PER return or an AKL return.
After that day you were on your own. Sounds like you will be getting six of them.
I would be surprised if they slipped you somewhere as I would think they would like to get you back to home base the same day and avoid any additional expense.
Good luck and have a fun day.
Not sure what QF will do re: the coached flying as back in my day they tended to give you what they called supernumerary trips. This was a day trip where you would act as extra crew and usually included a PER return or an AKL return.
After that day you were on your own. Sounds like you will be getting six of them.
I would be surprised if they slipped you somewhere as I would think they would like to get you back to home base the same day and avoid any additional expense.
Good luck and have a fun day.
Join Date: Feb 2008
Location: Melbourne
Posts: 37
Likes: 0
Received 0 Likes
on
0 Posts
Your ear pl Pegasus 747
Peg
As you work for QF, you may be able to assist me with my enquiry.
Are you aware of some crew (employed directly by QF and NOT MAM) that are 'casual bank' - Melbourne Base??
I have, but I don't know whether this is in fact true....especially given the airline's move to using cheaper employees contracted for 5 yrs thru QCCA
As you work for QF, you may be able to assist me with my enquiry.
Are you aware of some crew (employed directly by QF and NOT MAM) that are 'casual bank' - Melbourne Base??
I have, but I don't know whether this is in fact true....especially given the airline's move to using cheaper employees contracted for 5 yrs thru QCCA
Join Date: Feb 2008
Location: Central Coast
Posts: 95
Likes: 0
Received 0 Likes
on
0 Posts
thanks skylarker
Thanks thats great. I can't wait for the coached flying I was secretly hoping it was going to be short haul sectors just to help us get used to being on the aircraft. Thanks again
Join Date: Apr 2005
Location: Australia
Posts: 37
Likes: 0
Received 0 Likes
on
0 Posts
Expanding flying in Melbourne?
Hi Pegasus747 or anyone else in the know!
are you able to shed light on the rumour that the MEL L/H base will be flying to LHR, FRA and BKK from 258? If this is true will it be a temporary arrangement or will it be ongoing and how many services per week?
are you able to shed light on the rumour that the MEL L/H base will be flying to LHR, FRA and BKK from 258? If this is true will it be a temporary arrangement or will it be ongoing and how many services per week?
Last edited by H_Girl; 7th Apr 2008 at 01:23. Reason: adding title
Guest
Join Date: Aug 2007
Posts: 30
Likes: 0
Received 0 Likes
on
0 Posts
5 Year Contract ?
Robroy could you please clarify that bit about QCCA offering 5 year contracts ? . My understanding was that QCCA flight attendants were offered permanent full time positions, not contracts with an expiry date.