"First Wave"
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'casual disinterest' should be elevated to the dictionary (!!) and 'are we attacking someone.....' priceless! I guess that ye reap what ye sow comes to mind.....absolutely no motivation or leadership from the top, guess its beginning to show.
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First Wave
Behold in the Sand Pit. First Wave is a well known Ryanair concept
I Guess the happy days are gone and only competition counts. So buckle up and
enjoy the ride. Grass is always greener on the other side
I Guess the happy days are gone and only competition counts. So buckle up and
enjoy the ride. Grass is always greener on the other side
Let's hope that a hole in the ground doesn't happen due to the lack of interest shown by management et al...
I fear the sentiment expressed by Wilya may not be enough to prevent the appearance of said hole....
As said so many times before... things are fine until disaster happens... I hope I am not there when it happens.
I fear the sentiment expressed by Wilya may not be enough to prevent the appearance of said hole....
As said so many times before... things are fine until disaster happens... I hope I am not there when it happens.
Another time waster is the connecting of the bridge or stairs.
Best so far is 28 minutes from shut down.
Other day took a photo of the bridge driver in his car on his mobile.
Eight minutes later the door opens.
He came straight to the flight deck and started sucking up to us. Showed him the photo and he asked me to delete it, then started getting defensive.
I pointed out that l don't give a ****, but the next crew waiting in their bus just mite!
halas
Best so far is 28 minutes from shut down.
Other day took a photo of the bridge driver in his car on his mobile.
Eight minutes later the door opens.
He came straight to the flight deck and started sucking up to us. Showed him the photo and he asked me to delete it, then started getting defensive.
I pointed out that l don't give a ****, but the next crew waiting in their bus just mite!
halas
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They should let the 'Pacific Brand' gang run the First Wave - take a leaf out of their book on how to treat the crew & ground staff...
...be like a Swiss train station around here in no time.
f.
...be like a Swiss train station around here in no time.
f.
Last edited by fliion; 9th Sep 2013 at 09:07.
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The following is quoted this month from the CEO of the most profitable airline in history. Pretty obvious way to run things but you need leaders who have to ability to check their ego's at the door of which is almost nonexistent in the ME.
Copied from their inflight magazine:
Our People formula is pretty simple: We hire for attitude and train for skill. Fortunately, because of our Brand rankings, great pay and benefits, history of no layoffs or furloughs, and our world-famous Culture, a lot of great folks want to work at Southwest. This means our pool of potential Employees is chock-full of the best and brightest. In fact, last year we received 114,845 résumés and only hired 2,499 candidates. (A person has a better chance of getting into an Ivy League university than getting hired at Southwest.) We take great pride in hiring the right People and spend a lot of energy on doing so.
Once onboard, we don’t focus intensely on rules or policy applications, except those related to Safety. Instead, we give our Employees the Freedom to be themselves, to do the right thing, and to take care of our Customers. But we do have one rule that overrides all others, and that is The Golden Rule—treating others as you wish to be treated. We’ve found over our 42-year history that if we hire People with passionate Servant’s Hearts and empower them to do what’s right, they will consistently surprise, delight, and amaze our Customers.
By building a Company that is People-centric, we have built the most successful and profitable airline with the best Customer Service in the history of commercial aviation. Thanks for coming along for the ride!
Gary Kelly
Chairman, President, and CEO
Copied from their inflight magazine:
Our People formula is pretty simple: We hire for attitude and train for skill. Fortunately, because of our Brand rankings, great pay and benefits, history of no layoffs or furloughs, and our world-famous Culture, a lot of great folks want to work at Southwest. This means our pool of potential Employees is chock-full of the best and brightest. In fact, last year we received 114,845 résumés and only hired 2,499 candidates. (A person has a better chance of getting into an Ivy League university than getting hired at Southwest.) We take great pride in hiring the right People and spend a lot of energy on doing so.
Once onboard, we don’t focus intensely on rules or policy applications, except those related to Safety. Instead, we give our Employees the Freedom to be themselves, to do the right thing, and to take care of our Customers. But we do have one rule that overrides all others, and that is The Golden Rule—treating others as you wish to be treated. We’ve found over our 42-year history that if we hire People with passionate Servant’s Hearts and empower them to do what’s right, they will consistently surprise, delight, and amaze our Customers.
By building a Company that is People-centric, we have built the most successful and profitable airline with the best Customer Service in the history of commercial aviation. Thanks for coming along for the ride!
Gary Kelly
Chairman, President, and CEO
Last edited by Likeitis; 10th Sep 2013 at 13:56.
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Glofish,
I was motivated on hearing about the $800,000,000+ profit....being the largest Intl carrier in the world...on hearing we will be the largest cargo carrier in the world soon...on reaching 76 countries & 134 destinations ...on knowing that we would surely be rewarded for the loosest flight duty rules of any Major in the world by a long shot...on being the largest T7 & A380 operator in the world...
...and then ...
0.5%
Not even a token SRC or two that would have cost nothing.
To use SWAs term - people-centric?
Now that's funny.
Below is an excerpt from what Herb Kelleher (and now GK)has his management team doing on the busiest travel days of the year. I can honestly say if it happened here - I would treat all the Comms coming from above with a little more gravitas:
"At South West Airlines on busiest travel days of the year the executives work alongside baggage handlers, caterers and gate agents to ease their workload; this is a great strategy for boosting the morale of entire South West Airlines staff."
I guarantee you that the effectiveness of the "First Wave" will be more complete if the authors are serious and decide to get their hands dirty as an example to the rest of the staff.
Standing by.
f.
Ps At SWA there are no separate VIP elevators to keep the 'People managers' away from the 'People'
I was motivated on hearing about the $800,000,000+ profit....being the largest Intl carrier in the world...on hearing we will be the largest cargo carrier in the world soon...on reaching 76 countries & 134 destinations ...on knowing that we would surely be rewarded for the loosest flight duty rules of any Major in the world by a long shot...on being the largest T7 & A380 operator in the world...
...and then ...
0.5%
Not even a token SRC or two that would have cost nothing.
To use SWAs term - people-centric?
Now that's funny.
Below is an excerpt from what Herb Kelleher (and now GK)has his management team doing on the busiest travel days of the year. I can honestly say if it happened here - I would treat all the Comms coming from above with a little more gravitas:
"At South West Airlines on busiest travel days of the year the executives work alongside baggage handlers, caterers and gate agents to ease their workload; this is a great strategy for boosting the morale of entire South West Airlines staff."
I guarantee you that the effectiveness of the "First Wave" will be more complete if the authors are serious and decide to get their hands dirty as an example to the rest of the staff.
Standing by.
f.
Ps At SWA there are no separate VIP elevators to keep the 'People managers' away from the 'People'
Last edited by fliion; 11th Sep 2013 at 08:27.
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Fili - you couldn't have put it any better! Btw...clearly I'm so ill informed didn't know they existed in HQ? I thought the elevator was just an elevator. Clearly not 
I'm obviously not important enough to warrant that information
Judging by the way some of the SWA do their PA's and in the cabin and their radio comms from the front to ATC is a breath of fresh air. Cant remember hearing a SWA who was pissy at ATC
I'm obviously not important enough to warrant that information
Judging by the way some of the SWA do their PA's and in the cabin and their radio comms from the front to ATC is a breath of fresh air. Cant remember hearing a SWA who was pissy at ATC
Last edited by michaeljpotter; 11th Sep 2013 at 09:13.
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Although I do not work for Emirates I surely feel your frustration as having spent the last 6 years working and flying in the M.E for a company and country with a complete lack of management skills. It is worth repeating what my reply was a couple of year back after one too many poorly written managements memos always entitled "TEAM"
I wrote to a colleague........
If I get another management memo with "team" written 12 times, I think I am going to scream.
Yes my friend we do live in a bottom line kind of world. It is a real balancing act to reduce costs and maintain profitability.
I have always been of the school that one hires the best and brightest and reward those employees for their hard work and dedication. The word "team" nowadays just seems to be an over rot catch phrase for inept management.
One needs to create a corporate culture of an inner sense of excellence, with a desire to serve. This of course is much easier said than done in todays what is in it for me work environment.
One of the most successful models for a company has been Southwest Airlines. Herb Kelleher has shown what can be done for an employee group with outstanding leadership skills. " NUTS! SouthWest Airlines Recipe for Business and Personal Success " should be mandatory reading for all those who wish to manage.
"If the employees come first, then they're happy, ... A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring Green mysteries of all time, it is just the way it works"
Unfortunately this most common sense basic HR skill does remain a mystery to those self centered egocentric managers who are the first to raise there hands to lead.
I wrote to a colleague........
If I get another management memo with "team" written 12 times, I think I am going to scream.
Yes my friend we do live in a bottom line kind of world. It is a real balancing act to reduce costs and maintain profitability.
I have always been of the school that one hires the best and brightest and reward those employees for their hard work and dedication. The word "team" nowadays just seems to be an over rot catch phrase for inept management.
One needs to create a corporate culture of an inner sense of excellence, with a desire to serve. This of course is much easier said than done in todays what is in it for me work environment.
One of the most successful models for a company has been Southwest Airlines. Herb Kelleher has shown what can be done for an employee group with outstanding leadership skills. " NUTS! SouthWest Airlines Recipe for Business and Personal Success " should be mandatory reading for all those who wish to manage.
"If the employees come first, then they're happy, ... A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring Green mysteries of all time, it is just the way it works"
Unfortunately this most common sense basic HR skill does remain a mystery to those self centered egocentric managers who are the first to raise there hands to lead.
Last edited by jimmyg; 11th Sep 2013 at 09:18.
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Btw - stole this video from another thread :
http://www.pprune.org/terms-endearme...ml#post8008391 - Herb Speaking
http://www.pprune.org/terms-endearme...ml#post8008391 - Herb Speaking
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It's interesting that many pilots at Emirates seem to fancy themselves as managers. I say interesting because pilots, historically, tend to make pretty bad managers. It's also interesting because the same people that bore me to death for hours on end on the flight deck, banging on about how management are useless etc etc, go instantly berserk if management try to interfere in aviation, which apparently they are incapable of knowing anything about because they've never been pilots. The irony of this is usually lost on them.
Just an observation, but I think the subject of company management should be added to religion and politics as being best avoided in polite company.
Just an observation, but I think the subject of company management should be added to religion and politics as being best avoided in polite company.
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Today's captaincy has a lot to do with "managing". That may be a reason why pilots dare criticising their managers. By this statement I am not implying that they automatically make better managers, just putting the joke back on Al. Obviously he does not think of himself being a modern " manager-captain".
I do admit though that EK's interpretation of a captain is only remotely what was initially intended by efficient flight ops.
I do admit though that EK's interpretation of a captain is only remotely what was initially intended by efficient flight ops.
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Good initiative for OTD, the first wave.
This emphasis on the First Wave assisting is an effective step in achieving OTDs.
Lets hope the pax are informed that EK will no long wait if late at the gate.
They and Slots are the reason why A/C depart late in the morning.
Another fix would be increased flexibility with departure slots through Muscat. More airways through the MCT FIR may avoid the 7 min in trail departures out of DXB to the same FIR entry point.
Lets hope the pax are informed that EK will no long wait if late at the gate.
They and Slots are the reason why A/C depart late in the morning.
Another fix would be increased flexibility with departure slots through Muscat. More airways through the MCT FIR may avoid the 7 min in trail departures out of DXB to the same FIR entry point.