Glofish,
I was motivated on hearing about the $800,000,000+ profit....being the largest Intl carrier in the world...on hearing we will be the largest cargo carrier in the world soon...on reaching 76 countries & 134 destinations ...on knowing that we would surely be rewarded for the loosest flight duty rules of any Major in the world by a long shot...on being the largest T7 & A380 operator in the world...
...and then ...
0.5%
Not even a token SRC or two that would have cost nothing.
To use SWAs term - people-centric?
Now that's funny.
Below is an excerpt from what Herb Kelleher (and now GK)has his management team doing on the busiest travel days of the year. I can honestly say if it happened here - I would treat all the Comms coming from above with a little more gravitas:
"At South West Airlines on busiest travel days of the year the executives work alongside baggage handlers, caterers and gate agents to ease their workload; this is a great strategy for boosting the morale of entire South West Airlines staff."
I guarantee you that the effectiveness of the "First Wave" will be more complete if the authors are serious and decide to get their hands dirty as an example to the rest of the staff.
Standing by.
f.
Ps At SWA there are no separate VIP elevators to keep the 'People managers' away from the 'People'
Last edited by fliion; 11th September 2013 at 08:27.