The following is quoted this month from the CEO of the most profitable airline in history. Pretty obvious way to run things but you need leaders who have to ability to check their ego's at the door of which is almost nonexistent in the ME.
Copied from their inflight magazine:
Our People formula is pretty simple: We hire for attitude and train for skill. Fortunately, because of our Brand rankings, great pay and benefits, history of no layoffs or furloughs, and our world-famous Culture, a lot of great folks want to work at Southwest. This means our pool of potential Employees is chock-full of the best and brightest. In fact, last year we received 114,845 résumés and only hired 2,499 candidates. (A person has a better chance of getting into an Ivy League university than getting hired at Southwest.) We take great pride in hiring the right People and spend a lot of energy on doing so.
Once onboard, we don’t focus intensely on rules or policy applications, except those related to Safety. Instead, we give our Employees the Freedom to be themselves, to do the right thing, and to take care of our Customers. But we do have one rule that overrides all others, and that is The Golden Rule—treating others as you wish to be treated. We’ve found over our 42-year history that if we hire People with passionate Servant’s Hearts and empower them to do what’s right, they will consistently surprise, delight, and amaze our Customers.
By building a Company that is People-centric, we have built the most successful and profitable airline with the best Customer Service in the history of commercial aviation. Thanks for coming along for the ride!
Gary Kelly
Chairman, President, and CEO
Last edited by Likeitis; 10th September 2013 at 13:56.