Although I do not work for Emirates I surely feel your frustration as having spent the last 6 years working and flying in the M.E for a company and country with a complete lack of management skills. It is worth repeating what my reply was a couple of year back after one too many poorly written managements memos always entitled "TEAM"
I wrote to a colleague........
If I get another management memo with "team" written 12 times, I think I am going to scream.
Yes my friend we do live in a bottom line kind of world. It is a real balancing act to reduce costs and maintain profitability.
I have always been of the school that one hires the best and brightest and reward those employees for their hard work and dedication. The word "team" nowadays just seems to be an over rot catch phrase for inept management.
One needs to create a corporate culture of an inner sense of excellence, with a desire to serve. This of course is much easier said than done in todays what is in it for me work environment.
One of the most successful models for a company has been Southwest Airlines. Herb Kelleher has shown what can be done for an employee group with outstanding leadership skills. " NUTS! SouthWest Airlines Recipe for Business and Personal Success " should be mandatory reading for all those who wish to manage.
"If the employees come first, then they're happy, ... A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring Green mysteries of all time, it is just the way it works"
Unfortunately this most common sense basic HR skill does remain a mystery to those self centered egocentric managers who are the first to raise there hands to lead.
Last edited by jimmyg; 11th September 2013 at 09:18.