who are your rudest pax?

[Virginia]

I hate to think what christep's idea of good service is....

[snapper41]

Originally Posted by Virginia

I can only think that people in general are becoming ruder.

You're absolutely right - and 'people in general' includes both pax and cabin staff. As I've observed before, perhaps we pax should start a 'rudest cabin crew' thread - it cuts both ways.

[Virginia]

How many times have you seen a flight attendant swear at and physically assult passengers? I have never witnessed it but have witnessed many occasions of passengers being verbally abusive and physically abusive towards airline staff.

I agree that cabin crew shouldn't be rude but was wondering how you would define rude cabin crew? As I said before, some passengers do tend to think that 'no' to a request=rude. I am not implying you are one of these people and would be interested to hear your stories. And yes, I have witnessed rudeness from cabin crew to pax but far, far more cases of terribly rude pax! Again, I'm not saying you are a bad passenger at all.

On a slightly different note about rudeness, you do hear a lot of people moan about customer service staff. Maybe it's just me but I do find that by being generally pleasant and polite I very rarely get bad service.

If I need to complain I ask to see a manager and politely and calmly tell them what I would like to make a complaint about and usually my problem is resolved. I wish passengers would realise that by shouting and swearing they just make themselves look like idiots. Have never felt the need to do this.

[snapper41]

Virginia;

Swearing at, and physically assaulting anyone, is not 'rude', it's criminal. I'm talking here about the lack of service and attitude that comes with some crew. One example from me, with a North American carrier; when I got aboard and was strapping myself in, the female crew in my section of the aircraft spent the whole boarding time leaning against the cabin bulkhead with her arms folded, giving us pax a look of utter scorn. She was also chewing gum voraciously at the time. later, when serving drinks, she dropped a bottle from the trolley which caused her to exclaim 'Oh Sh*t' in a loud voice.

Doesn't sound much, but I do expect more when I'm a paying guest!

[merlinxx]

Solar

Plse direct your complaint at the ground staff for not adequately briefing the Flight/Cabin Crew Flt/CC can only make an immediate visual appreciation, it's split second decision on a very tight pre-departure situation. You have a good feel about the company though, good on ya.

[merlinxx]

Cruise pax

Guess they apply the "Hyacinth (Bouquet) Bucket syndrome, those that live in "Dun Roamin" in "Acacia Ave" with shifty net curtains!

[christep]

Originally Posted by Virginia

I hate to think what christep's idea of good service is....

Try flying SQ or CX in First and you'll find out!

[Solar]

Merlinxx

Hope your not suggesting that I look like a drunkard at first glance!!!!! thats a joke by the way although it has been said that I do have a certain rough and ready look at times not helped by overnight flights after a month or two in the non tourist spots of the Middle East.

As somebody else has said good manners appear to be largely absent these days although in thirty years as a pax I would have to say that good incidences far outstrip the bad.
I do believe that the budget airlines have a lot to answer for in relation to the increase in bad behaviour (and no I don't think that flying should only be for the rich) my point is that we used to get excellent though brief service on the short haul and now we have to pay through the nose for a cup of tea while the CC are busy counting money and processing credid cards.
Mind you the increase in bad manners are not confined to airline flights as we are all too aware.
I now work in the Far East and SQ are still in the top five.

[Juud]

m500dpp, great to see the pride in your daughter's achievments shine through. We all secretly want a proud Mum, your daughter obviously has one.

All of you expending energy on answering christep might not be aware of the following. Over the years, christep had built himself a distinguished record on this forum by

• Coming onto the forum specifically to slag off western flight attendants
• Touting the excellence of Asian flight attendants (as opposed to useless western girls)
• Plugging his 2 favourite Asian airlines ad nauseam
• Making sure everybody knows he flies first class
• Never taking any notice of anybody's arguments but his own.

FWIW

As to rude pax, while their are @ssholes in all walks of life, I encounter most of my really rude pax on the rare days when I start work after a fight with my family, been stuck in traffic on my way to the airport or have otherwise been feeling 'off'.
Funny coincidence that.

[m500dpp]

Thanks Juud, I'm a proud Dad!!!!

Samantha texted to say that the sierra leone pax were pretty rude, but added that they were all going to the pub for a drink so I guess they will get over it.!!!!!

It saddens me that people find it necesary to be rude and its not just pax, it applies to shoppers and anyone else who comes into contact with those providing a service. As always its just a few, the vast majority are fine.....

[christep]

Originally Posted by Juud

[Over the years, christep had built himself a distinguished record on this forum by

• Coming onto the forum specifically to slag off western flight attendants
• Touting the excellence of Asian flight attendants (as opposed to useless western girls)

I have no problem with cabin crew of any race - Cathay has quite a few western cabin crew and they provide the same level of service as those from Asia. It's the culture of the airline and its service that is important, not where the staff were born.

And CX's crews are just as good in J or Y (which I fly more often than F in fact).

[Abusing_the_sky]

Unforunatelly,people do seem to get rudder

Just yeasterday coming from DUB... During the Safety Demo 2 women, in their early 40's i would say (you would think they would pay more attention giving the maturity of their age) wouldn't stop laughing. I stopped the demo once, twice, they still didn't stop. The third time i stopped i went to their seats and asked "Excuse me, can i ask what is it so funny that you won't stop laughing?". One of them said: "You!", to which i replied "I don't see anything funny about me showing you what to do in case of an emergency". She replied "Well i'm not in school anymore so you don't talk like that to me, who do you think you are?. Me: " No we are not in school but for sure you act like we are. And I am your only hope for life in case things go wrong. If i could have your attention for two minutes, myself and the pax around you would very much appreciate it". And she just wouldn't stop laughing and taking the pi$$! So AGAIN i went to her and this time i said " Can you please tell me where your oxigen mask is?" No answer. "Can you tell me how to use it? Can you tell me where your lifejacket is?" The very rude one said trying to be smart "No, it's my first time flying. Why don't you go back and smile to the chaps overthere?"
I thought i would explode, she was SO rude! I finally brought the "big guns" and said "A: Well if it's your first time flying i suggest you pay attention to the safety demo, you are putting in danger not only your life, but the life of the lady sitting at the window and half of the cabin for that matter (she was sitting at the aisle somewhere in the back at the a/c and her friend was sitting in the middle seat). B: I don't smile on command and finally C: I absolutely love my job but every so often people like you make me go the opposite direction. I could stop the a/c right now and off load you, i know you maybe only paid £30 for your ticket but please have a bit of respect, i don't come in your office and start messing around, you don't come in my aircraft and act like you just acted!" She just gave me a "Yeah whatever, pi$$ off!"
I just didn't want to take it any further so i walked away.Finally finished the demo, secured, took off... Whilst i was setting up the trolley a gentleman was coming down the cabin to the rear toilets and said to me " Can i just say i am very sorry you had to deal with that rude woman and i do apologize on behalf of the irish people" I couldn't believe it, all i could say was " I am so sorry you had to witness that, i am as shocked as you are" to which he took my hand and he said "you guys are brilliant, i don't know how you do it"
That just made my day and got my emotions back on track
And whilst disembarking, i had so many pax telling me "well done" or "we are really sorry you had to put up with her" or this young man said " i would've kicked her a$$ and then off load her!" Bless him

So lady, if you ever read this, that's if you can read or maybe are sober enough to realise that the computer is not plugged in that's why it doesn't work, next time you won't be so lucky. You'll have the CPT saying on the PA " Ladies and gentlemen, this is your captain speaking. For the lady sitting in YZseat, stop abusing my crew and cause problems and make other pax feel unconfortable. Or we'll invite the police to have a little chat with you on arrival. Thank you for flying with us and enjoy the rest of your flight"
You make us work under stress we just don't need. You are a shame for your country and the lovely irish people. I sincerely hope someone WILL see that you don't get to put a foot in any onther airplane, EVER! SHAME ON YOU!

Sorry for the moan guys, i just had to get it out of my system.

Safe and happy flying
XXX

[VS-LHRCSA]

Yep, AMS, sounds about right. Welcome to flying. After a while you won't even notice the rudeness but you will get to dine out on these experiences for years to come.

My advice, remember everything, learn from them and use these practical experiences for when you go for Purser. I know it's yeeeeeeaaaarrrrrrssssss away but it's all good experience for you.

What always amazes me is crew that deal with rude pax, etc on a flight and then act like complete jerks themselves when they get to the hotel, demanding this and demanding that - but I guess that's another thread.

[christep]

Originally Posted by Abusing_the_sky

And I am your only hope for life in case things go wrong.

It's patently absurd statements like this that don't help. And you complain about the passengers being arrogant?

[Cumulogranite]

In Awe Of Cabin Crew

Hi All
This will turn into a rant, but not at you guys, oh no, I am more full of admiration than ever after last night!

So it goes like this, we've just been to Mallorca for a couple of days. Monarch down to the Island last Thursday afternoon was splendid as always, even though the flying conditions were apauling, and even though the crew were strapped in and the aircraft was jumping about some idiots (not allowed to use stronger words here but I'm sure you can all think of a few) still thought a trip to inspect the plumbing was a good idea. Pratts!!!!!!!!

This, however, pails into insignificance when compared to the trip home. To get a later flight home we had to buy a spare seat on charter, Thomsonfly as it happens back to Manchester. Again superb service and an excellent flight, thanks and well done guys. I am now going to sound very snobby. I am not, I am just at a loss as to how some people manage to board a plane in the first place. I was surrounded by the bucket and spade brigade, and by God you could tell.

So we'll start with the two little darlings sat across the aisle from me. 2-4-2 config, 2 kids sat in 2 seats behind their parents (I assume they were the parents, not sure really) As kids do they started messing, dancing to the intro music for the safety brief of all things. Dad at this point exercised some parental control by informing them that if they carried on he would " come back there, whack yer one and rip yer effin face off", delightful!

"Dad" was a very smart bloke, resplendant in his black Man Utd shirt with an Argos gold chain hanging over the front of it which was nicely offset by matching shorts and the ensemble was completed with his shiny white trainers!!!!!
He even imparted his geographical knowledge of the UK by telling his kids we were over Old Trafford. (Didn't know it had been uprooted and moved to Cheshire in 3 days!!) After landing, the little girl infront of us was allowed by another caring parent to walk back a few rows to chat to a family friend whilst Mum was texting her mates, this before we even got near the terminal!

I could go on. For a while. A Long while at that. Suffice to say that I am full of admiration for the job you guys do. Someone said to me that some pax check thier brains in with thier bags, I am more inclined to say that they haven't got any to start with. My fellow travelling companions, whilst not all, but a good lot of them, can best be described as monolithic, monosyllabic ameobas whose only redeeming feature is the fact that the carpet doesn't need hoovering after they have been on board, their knuckles clean up as they walk !!!!!!!

So thanks for a great service and please do tell me how you can remain so patient whilst faced with the sort of people that until 15 years ago would still be holidaying in a Blackpool B&B (and God how I wished they still were!)

[javafox]

What always amazes me is crew that deal with rude pax, etc on a flight and then act like complete jerks themselves when they get to the hotel, demanding this and demanding that - but I guess that's another thread.

I completely agree -- there were a few times I was embarrassed to be in the same crew sometimes, with the way certain crew members would act when we got to the hotel, or even if we - God forbid - had to wait an extra few minutes for the hotel van to pick us up from the airport. Humphing and hemming and hawing and spitting nails... As if the van driver has any control over, say, traffic...

[yarnsplicer]

Rude pax

If this is too far off thread, then, dear Moderator, cast this post into the outer darkness. But here is a view from the other side. I am an old f**t, an experienced SLF who started tasting the delights of being a passenger in the early 60’s, on Cambrian DC3s. Cambrian? Please don’t vilify the travelling British business person too much; some of us are old, meek and submissive travellers, too poor to turn left, who cower in cattle class, praying for the upgrade which never comes. I agree completely that pax have become boorish; that children on flights are completely intolerable; that the whole experience is hell on earth for all of us.

From my viewpoint, the welcome from FAs is not what it was in the golden days of Viscounts with big windows and big seat pitches. But FA performance is generally adequate, courteous and reasonably efficient, bearing in mind the appalling working conditions.

A couple of weeks ago, I did a hellish trip: BRS – EWR – GSP – IAH – SMF – LAX – HKG. Then SZX – CKG – SZX. Then HKG-LHR. Eight days of grovelling to potential customers for business.
Every flight but one was full. On every flight but one, the attendants were at the very least efficient and professional. Just one, Expressjet GSP – IAH, was half empty. And just one – the same Expressjet – had a FA with the cold, dead eyes of a great white shark, and the temperament to match. Pity that – puddlejumpers are usually friendly places.

Next time, Mr/Ms Continental/Delta/Cathay/BA, look for the drooling, slack-jawed, confused, sleep-deprived Brit in Row 57. Give him a smile. It could be me.

[Abusing_the_sky]

christep

As Juud and others i believe mentioned before, even one of the moderators if i remember correctly, you seem to think you are better than anyone else and YOU are always right. I refuse to reply to any of your posts. This reply is a one off and it's only to ask you politely to spread your poison somewhere else.

Take care

[emboogie]

Snapper41 QUOTE /Virginia;

Swearing at, and physically assaulting anyone, is not 'rude', it's criminal. I'm talking here about the lack of service and attitude that comes with some crew. One example from me, with a North American carrier; when I got aboard and was strapping myself in, the female crew in my section of the aircraft spent the whole boarding time leaning against the cabin bulkhead with her arms folded, giving us pax a look of utter scorn. She was also chewing gum voraciously at the time. later, when serving drinks, she dropped a bottle from the trolley which caused her to exclaim 'Oh Sh*t' in a loud voice.

Doesn't sound much, but I do expect more when I'm a paying guest!/QUOTE


This flight sounds like you where in a pam ann sketch not on a real carrier i cant believe it?!?

[m500dpp]

Here is an excerpt from an email received from my daughter, describes the flight to Sierra Leone:

"Had a nightmare flight coming out - everyone shouting at me for various different things, and people are being checked in with bags that are too heavy and too big for the overhead lockers, and they won't fit, and all sorts. Nightmare landing as well, 90 seconds till landing and we were still cleaning up someones sick, and other people were stood up trying to go to the loo, passenger at the front was being abusive towards all the crew"

Where's all the glamour gone?