who are your rudest pax?
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Marlowe:
Hmm, do you fly the plane for him as well??
Then we as cabin crew are usually suggesting to the Captain that the pax would be more comfortable back in the lounge and when he concurs we get a cup of tea!! just a game we all play in the everyday fun that is aviation!!!!!!!
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Specially for you, Up and Down Operator, to assuage your insecurities and enlarge your vocabulary:
Concur
Pronunciation: kEn kuhr
Inflected Forms:concurred, concurring, concurs
Definition: to share the same opinion; agree.
Concur
Pronunciation: kEn kuhr
Inflected Forms:concurred, concurring, concurs
Definition: to share the same opinion; agree.
Thread Starter
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devon guy
I would enjoy you as a pax anyday! but my point is not so much about pax that don't banter with us but those who totally ignore and belittle us. I have been flying 14 years now and have seen a real decline in manners and courtesy in that time ( and yes, with crew too!) I actually still love my job and get true enjoyment from providing the great service that I hope I do. I still go out of my way to help people whenever I can regardless of their response, I'm not looking for a standing ovation. but it does get a bit wearing sometimes when all of my best efforts are met with a wave of a hand and the turn of the head! and I know my pax pay my wages, we are all keenly aware of that. but as with all jobs, some employers are more pleasant than others!
Last edited by galanjal; 27th Aug 2007 at 17:15.
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Concur
Pronunciation: kEn kuhr
Inflected Forms:concurred, concurring, concurs
Definition: to share the same opinion; agree.
Pronunciation: kEn kuhr
Inflected Forms:concurred, concurring, concurs
Definition: to share the same opinion; agree.
2. You must be british since you are so unforgiving with his spelling. Marlowe might, as myself, be from out of country and therefore not perfect in the spelling. But I guess you can spell perfect on every other language in the world
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Indiansssssssssss!!
they are the worst, especially those who have a poor background and don't know how to put on a seatbelt or how to use a modern toilet as well as how to treat people
no manners, very demanding and super rude! Its ok if you don't know how to put on a seatbelt, thats why we're there for, but these kind of people are every flight attendants nightmare!
they are the worst, especially those who have a poor background and don't know how to put on a seatbelt or how to use a modern toilet as well as how to treat people
no manners, very demanding and super rude! Its ok if you don't know how to put on a seatbelt, thats why we're there for, but these kind of people are every flight attendants nightmare!
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Up & Down, my post has nothing to with spelling or grammar, and I´m not British.
My English spelling is iffy at best, as is my grammar, so I wouldnt presume to correct yours.
clue: the relevance of your comment about flying the plane.
Btw, Plane:
Pronunciation: plen
Definition: any of various carpentry tools with an adjustable blade, used to make surfaces of wood smooth, true, grooved, or the like.
My English spelling is iffy at best, as is my grammar, so I wouldnt presume to correct yours.
clue: the relevance of your comment about flying the plane.
Btw, Plane:
Pronunciation: plen
Definition: any of various carpentry tools with an adjustable blade, used to make surfaces of wood smooth, true, grooved, or the like.
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I am a Pax here and all I can say is thank you to all the Cabin Crews I have flown with esp Jet2. I also work in Transport (Trains) in the UK asn I know what it is like to deal with the public. I have been assulted by the public at least 5 times in the last year.BigT
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who are your rudest pax?
happy at last
I'm sorry, but I thought this thread was about who are cc's rudest slf. Pls, correct me if otherwise.
I don't understand why every time cc say what they think (using a thread that is intended for that) and you don't like it they have to apologize. And please, don't remind me that we are the reason why they get paid, we are not discussing that here.
Please, feel free to go to a slf forum and start a new thread that suits you.
Cheers!
I'm sorry, but I thought this thread was about who are cc's rudest slf. Pls, correct me if otherwise.
I don't understand why every time cc say what they think (using a thread that is intended for that) and you don't like it they have to apologize. And please, don't remind me that we are the reason why they get paid, we are not discussing that here.
Please, feel free to go to a slf forum and start a new thread that suits you.
Cheers!
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Your Attitude
I strong believe Cabin Crew wherever you work ought to be professionals. Flexibility is the key, you will have good days and bad days. I understand your frustration in dealing with difficult pax, but many of you have taken this forum a bit above the edge. I personally view some responses as blatant racism.
In reality pax needs cabin crew, cabin crew need pax. What if you were to complain to your superiors about dealing with certain nationalities?. What responses will you receive. Be more mature in assisting these pax no matter how difficult they are. Compose yourself and be a good representative for your company.
In reality pax needs cabin crew, cabin crew need pax. What if you were to complain to your superiors about dealing with certain nationalities?. What responses will you receive. Be more mature in assisting these pax no matter how difficult they are. Compose yourself and be a good representative for your company.
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Inflight stories
I look at this thread more as a thread where we can share inflight stories rather than saying who's the rudest pax... A pax CAN be rude regardless if they are white, asian, black, you name it.... nationality doesn't really matter, let's not start discriminating.
Anyway, have a good one for you. Flight to somewhere in France, boarded and last to board was a young family of 3. Because it's a free sitting airline (and it was a rather full flight) there were no 3seats together. So like i always do to try and sit them together, i ask other pax if they are willing to move so the family can sit together. Saw a gentleman sitting alone in a row and i asked him if he would be so kind and take another seat (i even pointed we have a seat at the overwings rows with more legroom!).The family was just behind me,waiting.
The man (with his nose still in his newspaper): "They can sit here, the child can sit in their lap"
Me: "i'm affraid the child is just over 2 years old and by our regulations,he needs his own seat"
His response (very angry tone in his voice by the way):"I travelled with children before and no one helped me to find sits together".
Me:
In the end i had a very nice family of 3, the child just 14 or 15 swaping seats, spreading around the cabin so my young family can sit together.
In the same flight, when securing the cabin, asked the smartly dressed gentleman in emergency exit row if i can have his bag in the overhead locker for take off and once again for landing. The man refused and said he's ok with it under the seat. Me: "These are emergency exit rows Sir and they have to be clear for take off and landing. Once airborne and seatbelt sign off,you can take your bag back."
The man: "I travel all the time but i never had any problems leaving my bag on the floor".
Me: "Probably you weren't sitting in an emergency exit row Sir?"
The man rising his voice now: "You don't know where i was sitting!" And he got up and changed seats!!!
Everything i've written on this page happened in roughly 5minutes....
Take care. X
Anyway, have a good one for you. Flight to somewhere in France, boarded and last to board was a young family of 3. Because it's a free sitting airline (and it was a rather full flight) there were no 3seats together. So like i always do to try and sit them together, i ask other pax if they are willing to move so the family can sit together. Saw a gentleman sitting alone in a row and i asked him if he would be so kind and take another seat (i even pointed we have a seat at the overwings rows with more legroom!).The family was just behind me,waiting.
The man (with his nose still in his newspaper): "They can sit here, the child can sit in their lap"
Me: "i'm affraid the child is just over 2 years old and by our regulations,he needs his own seat"
His response (very angry tone in his voice by the way):"I travelled with children before and no one helped me to find sits together".
Me:
In the end i had a very nice family of 3, the child just 14 or 15 swaping seats, spreading around the cabin so my young family can sit together.
In the same flight, when securing the cabin, asked the smartly dressed gentleman in emergency exit row if i can have his bag in the overhead locker for take off and once again for landing. The man refused and said he's ok with it under the seat. Me: "These are emergency exit rows Sir and they have to be clear for take off and landing. Once airborne and seatbelt sign off,you can take your bag back."
The man: "I travel all the time but i never had any problems leaving my bag on the floor".
Me: "Probably you weren't sitting in an emergency exit row Sir?"
The man rising his voice now: "You don't know where i was sitting!" And he got up and changed seats!!!
Everything i've written on this page happened in roughly 5minutes....
Take care. X
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A pax CAN be rude regardless if they are white, asian, black, you name it.... nationality doesn't really matter, let's not start discriminating.
The truth is that the "rudest pax" are in fact those individual human beings that are rude, discourteous or insensitive. A pre-conceived idea of what your passengers on any given flight/route will be like simply ensures that those ideas will be re-enforced, one way or another. We all remember the difficult people, and tend to forget the overwhelming majority who are normal, pleasant and friendly human beings.
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Spot on TightSlot
Just last night coming from DUB i had a lady pax with a toddler and a 5 years old. Flight was full and she was obviously tired and all she wanted was to get back home. She took it all out on me bless her, the toddler wouldn't stop crying, it's too hot it's too cold, why you don't have any Pringles, how come you don't have drinkable water, all i want is a glass of water for my daughter... I was her personal assistant throughout the flight. When disembarking she was last to get out of the a/c and she apologized for her behaviour. And she said she'll write to my company about "the lovely airhostess you don't really see that often now a days". Probably she won't write to my company, she has better things to do. But the verbal appreciation made my day.
Just to show that pax can be nice too. We all have our good and bad days. The secret is not to take the bad ones in
Just to show that pax can be nice too. We all have our good and bad days. The secret is not to take the bad ones in
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This has developed into quite an interesting threat. I didn't like it to start with as I personally believe all the 'all pax from a certain place/back round' comments are very generalizing, unfair, not well-thought through and invite intolerance and disagreements.
However, now that I read it in total (curiosity getting the better of me as I expected it to be deleted by now) I've found it might be worth to add a comment myself as I've just been discussing exactly the same subject with my partner not that long ago.
I admitted to him that I sometimes feel guilty talking badly about pax who were rude to me although there is hundreds of pax who are perfectly nice and polite. I further mentioned that I wish I wouldn't remember the 'bad' pax who I would easily recognize again whilst the 'good' ones are just one fuzzy, if pleasant, blur, with only a few leaving a lasting impression.
After thinking about it my partner gave me his opinion which gave me something to think about. Here is his opinion:
It is good that it is this way because humans normalize. This is perfectly normal human behaviour and probably the reason why we still exits as a species. So we find it normal that people are nice and friendly and polite which is the reason why we forget about it so easily. Because it's normal. Everything that is not normal eg rudeness (but it could be something good too) sticks out and has therefore a much bigger influence on us. If only the 'good' pax would start sticking out in my memory, this is when I should start worrying!
And if talking bad about them is my way with dealing with the stress they cause me then why not?! It doesn't hurt them nor the nice pax and as long as I still am aware of the fuzzy pleasant blur of nice pax it won't influence my work or my attitude towards people in general.
Unfortunately, I met crew who've gone past this point, are only negative, forget about the 'good' pax entirely and have become bitter and bickering. So once you stop remembering that 'fuzzy and pleasant blur' of nice pax it's time to get another job...preferably without people....cause you get the same everywhere, not just on a plane.
Anyway, I just thought this would fit in here although it's probably a sideline of the original threat.
However, now that I read it in total (curiosity getting the better of me as I expected it to be deleted by now) I've found it might be worth to add a comment myself as I've just been discussing exactly the same subject with my partner not that long ago.
I admitted to him that I sometimes feel guilty talking badly about pax who were rude to me although there is hundreds of pax who are perfectly nice and polite. I further mentioned that I wish I wouldn't remember the 'bad' pax who I would easily recognize again whilst the 'good' ones are just one fuzzy, if pleasant, blur, with only a few leaving a lasting impression.
After thinking about it my partner gave me his opinion which gave me something to think about. Here is his opinion:
It is good that it is this way because humans normalize. This is perfectly normal human behaviour and probably the reason why we still exits as a species. So we find it normal that people are nice and friendly and polite which is the reason why we forget about it so easily. Because it's normal. Everything that is not normal eg rudeness (but it could be something good too) sticks out and has therefore a much bigger influence on us. If only the 'good' pax would start sticking out in my memory, this is when I should start worrying!
And if talking bad about them is my way with dealing with the stress they cause me then why not?! It doesn't hurt them nor the nice pax and as long as I still am aware of the fuzzy pleasant blur of nice pax it won't influence my work or my attitude towards people in general.
Unfortunately, I met crew who've gone past this point, are only negative, forget about the 'good' pax entirely and have become bitter and bickering. So once you stop remembering that 'fuzzy and pleasant blur' of nice pax it's time to get another job...preferably without people....cause you get the same everywhere, not just on a plane.
Anyway, I just thought this would fit in here although it's probably a sideline of the original threat.
PPRuNe Handmaiden
I am crew for a private airline and I have to travel in uniform to start a tour.
I was sitting down the back dutifully watching the safety brief as I am supposed to do. Sitting next to me were the rudest pax I have seen in a while. They insisted on talking over the video and gave me a mouthful when I politely asked them to be a bit quieter so as to not disturb any one else from watching and listening to the brief.
I have found it's the ones who travel just often enough to be familiar to be painfully arrogant. I suspect he was putting it on for his female companion.
When I am travelling I behave as one should as I like to be treated nicely when I am work so why not be pleasant in return?
I was sitting down the back dutifully watching the safety brief as I am supposed to do. Sitting next to me were the rudest pax I have seen in a while. They insisted on talking over the video and gave me a mouthful when I politely asked them to be a bit quieter so as to not disturb any one else from watching and listening to the brief.
I have found it's the ones who travel just often enough to be familiar to be painfully arrogant. I suspect he was putting it on for his female companion.
When I am travelling I behave as one should as I like to be treated nicely when I am work so why not be pleasant in return?
None but a blockhead
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From the other point of view... I have nothing but respect for the vast majority of cabin crew (there have been a couple I wouldn't put in charge of a bicycle).
Even if it's been a rubbish trip and I'm worn ragged by time zones, fatigue, hangovers and crass security, I always try and remember that that's daily life for those who pound the aisles. So I do what I'm told, make requests with consideration for the workload everyone's under at the time, am as jovial as appropriate, try to stay out of shot otherwise, and, oh yes, do what I'm told.
Even so, I've found myself being an arse. Too much longhaul can turn people into odd creatures. Sorry about that.
The thing that really makes me want to be a model pax is a bit of banter. I know that the odds are against it, but anything that takes a couple of seconds and says yes, we're both human beings, works wonders for hours afterwards.
R
Even if it's been a rubbish trip and I'm worn ragged by time zones, fatigue, hangovers and crass security, I always try and remember that that's daily life for those who pound the aisles. So I do what I'm told, make requests with consideration for the workload everyone's under at the time, am as jovial as appropriate, try to stay out of shot otherwise, and, oh yes, do what I'm told.
Even so, I've found myself being an arse. Too much longhaul can turn people into odd creatures. Sorry about that.
The thing that really makes me want to be a model pax is a bit of banter. I know that the odds are against it, but anything that takes a couple of seconds and says yes, we're both human beings, works wonders for hours afterwards.
R
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Redsnail
"I have found it's the ones who travel just often enough to be familiar to be painfully arrogant"
So true. Classic example, family from hell today in WTP with BA to Dubai. Parents split up from their three ghastly kids, but declined to swap with me, so I became their childminder on the mid section while Mater dozed in 28A
. 7 incessant hours of dumb questions and moronic pronouncements, all aimed at long suffering FA on doors 2 (young man, from Bahrain, with endless good humour and patience, well done son).
How curious, that said family broadcast their frequent flyer credentials like a fog horn to the entire cabin yet started panicking and freaking out at "those weird noises" aka flap extension
Honestly I do know know how you guys keep it together sometimes.
WTP pax seem to imagine they are in First. Requesting all sorts, incl. special one-off meal choices to be conjured on the spot!!
So true. Classic example, family from hell today in WTP with BA to Dubai. Parents split up from their three ghastly kids, but declined to swap with me, so I became their childminder on the mid section while Mater dozed in 28A
. 7 incessant hours of dumb questions and moronic pronouncements, all aimed at long suffering FA on doors 2 (young man, from Bahrain, with endless good humour and patience, well done son).How curious, that said family broadcast their frequent flyer credentials like a fog horn to the entire cabin yet started panicking and freaking out at "those weird noises" aka flap extension
Honestly I do know know how you guys keep it together sometimes.
WTP pax seem to imagine they are in First. Requesting all sorts, incl. special one-off meal choices to be conjured on the spot!!
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A few thoughts on this topic....
A lot of the posters here complain about pax behaviour, such as drunkenness. Here's something to help you with that one: If they're drunk or intoxicated when boarding, don't let them on board. And whilst in the air, don't serve them enough alcohol so they get drunk. Most people will listen to reasoning, such as "how about you have some coffee/water/juice for now and we'll see in half an hour how you feel"? Or maybe some crew are more worried about their commission, than the drunk behaviour.?
I don't have a particular nationality or sterotype pax as pet hate. I just don't like rude people. I don't accept swearing and if someone is being rude to me I ask them politely to stop. Rude people come from all walks of life.
A good tip is to chat to the dispatcher at a destination about what their culture is like. They will give you an honest answer and it will give you some indication of what to expect.
For the record, I'm not a saint by any means, but I try my best to be nice all the time. I can't bear rude crew either, nor can I stand bad service anywhere, really.
Keep smiling folks and remember: you only have to deal with them for a few hours, whereas they have to be miserable/rude/horrible/uneducated etc for the rest of their lives (wise word a colleague told me many years ago).
Happy flying!
A lot of the posters here complain about pax behaviour, such as drunkenness. Here's something to help you with that one: If they're drunk or intoxicated when boarding, don't let them on board. And whilst in the air, don't serve them enough alcohol so they get drunk. Most people will listen to reasoning, such as "how about you have some coffee/water/juice for now and we'll see in half an hour how you feel"? Or maybe some crew are more worried about their commission, than the drunk behaviour.?
I don't have a particular nationality or sterotype pax as pet hate. I just don't like rude people. I don't accept swearing and if someone is being rude to me I ask them politely to stop. Rude people come from all walks of life.
A good tip is to chat to the dispatcher at a destination about what their culture is like. They will give you an honest answer and it will give you some indication of what to expect.
For the record, I'm not a saint by any means, but I try my best to be nice all the time. I can't bear rude crew either, nor can I stand bad service anywhere, really.
Keep smiling folks and remember: you only have to deal with them for a few hours, whereas they have to be miserable/rude/horrible/uneducated etc for the rest of their lives (wise word a colleague told me many years ago).
Happy flying!
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I don't think anyone is being racist on here at all. It makes me laugh how as soon as you say indian or african or japanese, someone jumps down your throat as being racist. What about the threads that say "BRITISH" I suppose that's not being classed as racist or prejudice is it!! It's just a describing word. I wish people would lay off the whole racist thing it is getting out of hand.
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Well this will now come across as incredibly sexist but has a homo I dont really care!!! LOL!
I think business women are the WORST and RUDEST passengers I have to deal with! Right down to their attitude and tutting over the smallest of things. Having said that, again I am not tarring all business women with the same brush!
I think business women are the WORST and RUDEST passengers I have to deal with! Right down to their attitude and tutting over the smallest of things. Having said that, again I am not tarring all business women with the same brush!