who are your rudest pax?

[Snoopy]

I happen to be a very safety consciencious crew member... remember that?... Its the PRIMARY and most IMPORTANT role of my position. Customer service comes further down the list and my customer service skills are great... as long as I am treated with the respect that I am due, the same respect that I treat everyone else with, it costs nothing to me and shouldn't cost anything to the passengers we carry. It works both ways!

Well, why choose a handle that would denote exactly the opposite?

Also, I run a customer service business, and I often have customers yelling down the phone at me because they want (need) service immediately. If I started giving all my customers a lesson on respect and manners I would soon go out of business.

I think your airline certainly did fail in its selection process because if you did heat that baby's milk to a hot steam then you endangered that baby's health. And that, just to get at the mother. What kind of a poor excuse for a human being does that?

[trolleydolly737]

Probrably the same type of person that hurls abuse at a crew member, threatens, assaults, talks down to and treats as a second class citizen a crew member - what goes around - comes around!

[derekl]

On the steaming milk issue, TightSlot has, as usual, hit the nail on the head.
(Compliment from someone who helps moderate another site

[dera]

I just hope, that I'll never have to travel being served by an sad excuse of a human being that you seem to be.

Come on, just listen to yourself. Did you really think, that serving boiling milk to an infant would be a nice revenge for the maybe-oh-so-rude mother, who, after all, was paying your wage? Did you, for just a glimpse of a second think, that maybe your job was to look after her? And the other pax onboard?

Just a pax myself, but after quite a lot of travelling, I have to say, that _most_ of the cabin attendants are the most polite people I've ever come across. Even though, being a foreigner, my english skills leave a lot to wish for, still I've yet to meet a rude cabin attendant. On my opinion, they all deserve a warm "thank you" from us, exiting the plane.
Unfortunately, reading this thread here, I might just change my mind. What a shame.
Shame on you.

[Snoopy]

what goes around - comes around



Now if that isn't a sign of great maturity I don't know what is. Trolleydolly737, you have a chip on your shoulder the size of a house. I think you need to be recycled or get some retraining or something. You say that you are responsible for my safety, but what happens if I piss you off? Do I go to the back of the line? Your comment about the infant shows that you have no sense of perspective and I would have thought that was a major requirement for your job.

It's a good job that shame isn't fatal, but if I were you, I would quit digging. The hole you are in is big enough.....

[FlyerFoto]

Of course, it isn't just the airline passenger that can behave like this - many years experience in the rail industry had taught me that passengers do two things when boarding:
1/ switch brain off
2/ put mouth into overdrive

sounds familiar?

as for chavs - I had one particularly obnoxious character who insisted on spitting - I took off his baseball cap, wiped off the large globule of phlegm that was runnning down the window with it, gave him his cap back - you should have seen the look on his face!

[Abusing_the_sky]

trollydolly737

You are unbelievable. Put it this way, who annoyed you, the mother or the infant? Was it the infant's fault his mum was just another rude pax who think they bloody own the airline therefore they can get away with murder?
If we were to get our own back at every horrible pax we would probably write letters to penpals from Sing Sing... (or some other prison with tight securiry)
The thing is that this will never change. It comes with the job!!! And as i said before, it can happen anywhere, up in the sky or on the ground.
Please don't do it again. Not only you put in danger an infants health, you showed no charcater and diplomacy. The best way to get your revenge on nasty pax is to be nice to them throughout the entire flight and when they disembark wish them a nice day and thank them. Not only they'll feel like cr@p when realising they made a fool of themselfs in front of 200 people or so, the rest of the pax will applaude you for being the bigger and the better person. That's what I did just yesterday when a horrible man told me he will report me to customer service because i told him that unfortunately we don't have Tabasco sauce in our bars!!!!!!

Maybe working with and for people is not your thing. We're all different. Maybe in a call centre you'll feel better because you don't have face-to-face contact with the customer and most important, you can take whatever out on them without putting their health or safety in danger.Just a thought...

By all means i didn't mean to offend you. But what you did is just out of this world...

Take care.

[TFAME]

Hi ,

Can I just say that as a frequent flier , I am continually amazed at what airline crews have to put up with. Some passengers would treat their animals better !!

On behalf of the majority of passengers , I would like to thank you all for your continual and probably sometimes frustrating work.
I really wouldnt like to be in your job as there wouldnt be many people left to serve !!

Thank you again and keep up the great work.

best wishes

TFAME

[Parapunter]

Another pax here. I fly only infrequently, and then usually charter. I simply find that if I'm polite & respectful to people, I tend to get it back. In the old days, I once asked very nicely for a wx report at destination since I was en route to a gliding trip & I guess because I was polite, I got invited to the jump seat for landing - manners are free & open doors - literally!

Simple really. That said, I have had some incredibly rude & short tempered stews in the past. But hey, everyone has a bad day at the office from time to time & I once went out with a BA hostie who would tell me the most toe curling stories about iggerant passengers so much so, that it made me all the more conscious to be pleasant to crew.

[rallymania]

all LCY SLF's?

thanks for that brush taring job, mate!

i PAX to city at least once a month from EDI
always say hello, good bye and thanks to CC
listen to the briefing (even though i "think" i know the RJ-100 dance backwards... repetiton is how you learn stuff)
keep my seatbelt on unless i'm using the boys room.

nice to know i'm appreciated though eh?

[Rwy in Sight]

Defending

Given that I like to see things in a bit unorthodoxal way and in conjuction with the threads on jet blast about yob culture and responsibilites, I like to defend trollydolly737. What she did was not the nicest way of behavior but every now and then some people just snap and loose it.

I am sure trollydolly737 did not overheat the milk after a simple to demand to heat the bottle but rather after a long series of abuse and annoying requests.



Taking cover now...


Rwy in Sight

[r.s]

I like to think Trolleydolley737 didn't over heat the milk to harm the baby, but it was probably intended to annoy the mother so she would have to wait for the milk to cool before giving it to her child.

Childish revenge maybe, but who can say they've never done or said something when pushed they havn't thought through properly.

Happy flying

[whatzmyname]

Rudest pax has to be the "I have a British Passport" brigade. They were all born in some Asian country,immigrated and became arrogant snobs. They are even rude and nasty to their own people. Shame on them....

[iain8867]

I find this quite an interesting thread. I have had my fair share of rude, obnoxious and threatening passengers, but I can't say one type is worse than another.

I would probably say that my worse flights for this have been to MBJ, YYZ and POP but on the other hand one of my best flights have also been to these destinations.

I really think that if you go into work thinking that xxx type of pax is on board flight xxx to xxx then you are going to have the attitude to make it such a flight. If you go in with I am going to xxx and it is going to be a good flight then at least you are in the right frame of mind.

Also there was a comment further back saying that they still see flying as something special! I still do and I hope that I am able throughmy actions to make it special for the pax too!

May seem a bit simple but I enjoy my work and like people to get off my flights having enjoyed it too.

[marlowe]

Rallymania good for you we get a hello at least once a month then!!!!! but try standing at the door on a 4 sector day and have pax just try and ignore you as they board for the majority of that time. Is it so hard to say good morning/afternoon/evening as you board? I dont want to swap life stories or have you as my best friend i just need to check your boarding card! after all i guess you dont want to be ignored when i am doing the drink service! lol!!!!

[Rwy in Sight]

Rude pax

A small suggestion to all crew that complained about rude slf: Try have a look if the ground crew kept pax informed honestly about the delay. A colleague of yours told me once (I know not a great sample) that ground crew preferes to pass angy and frustrated pax to cabin crew.

What to yoy believe? And I don't try to start a war between ground crew and flight crew. I have friends and now some very respectable people that work on both roles..

Rwy in Sight

[marlowe]

Of course they try and pass pax onto the cabin crew they can go and have a cup of tea then job done!!! Also it rounds up the pax and contains them in one place no sneaking of to duty free and causing further delay.also if the pax is on the aircraft they percieve that they are going soon so they tend not to have a go at the cabin crew quite as hard as they would groundstaff well until Captain announces a slot delay of a couple of hours then it kicks off!!! Then we as cabin crew are usually suggesting to the Captain that the pax would be more comfortable back in the lounge and when he concurs we get a cup of tea!! just a game we all play in the everyday fun that is aviation!!!!!!!

[devon_guy]

I do hate the way CC seem to tar all passengers with the same brush. There are rude and ignorant people in all walks of life in all different jobs and its true you don't remember the nice ones particularly but please remember we aren't all the same. I always board with a cheery hello, ask if its the CC's last flight, if they are off tomorrow etc and thank them and wish them a nice day off when I disembark.

Just remember if it wasnt for passengers good or bad, you guys wouldn't be in the job, if you don't like it, find another job.

[Virginia]

Whilst not all pax are rude, an awful lot of them are. When you have people ignore you, swear at you and shout at you it can be hard to keep smiling.

I'm not saying all cabin crew are pefect, of course you get rude and unpleasant crew too.

Working with the public you are always open to abuse. There has also been a huge increase in abuse from customers in all customer facing jobs.

[AirSurfer]

i find large parties of women the worst, infact i have just come back from a IBZ flight (say no more) when i asked a group of young women to calm it down a bit i got a face full of breast thrust at me, the bra was dirty and manky just like the pax themselves lol