Disgusting Jetstar
She ro ably did tell him, it’s incidents like this traumatised children
Perhaps Jet* should have said that it is important that a passenger assigned to a seat for take off and landing is on the passenger/seat manifest. If there is a prang they can know the details of passenger XX in seat YY. After take off then a seat rearrangement can be arranged.
Jetstar crew are in charge of that cabin, NOT THE PASSENGERS! it’s the principle. It’s all about safety, so if she suspects someone is going to refuse to take orders, it’s better to know this while they can still remove them before take off.
Good luck trying to control a violent male during a flight. Whose going to protect passengers if this prick becomes violent towards her or other passengers? refusing to follow basic a request deserves to get kicked off the flight and kicked out of the country (if I had anything to do with it). Everyone knows you obey crew orders, it’s a matter of respect. it’s obvious he has no respect for either.
same as wearing seat belts, masks, and getting vaccinated, following lockdown rules. Africans did the opposite of what they were told, then pretend they don’t understand, give me a frigging break. the truth is, some people don’t give a **** about rules, even when it puts everyones health at risk. Refusing to get vaccinated, refuse to stay indoors, refuse to wear masks. The people who defend African’s like this one, don’t live near them and are not affected by their criminal behaviour.
Last edited by Kylie walker; 16th Jul 2023 at 01:58.
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100% correct.
Its quite clear that you are not interested in the facts. The facts are the "victim" got tasered by the AFP for not following their instructions. Jetstar staff are not issued and are not trained on the use of a taser. If the AFP had to use a taser then it is obvious that the "victim" was never going to comply with any instruction given to him by anyone. If you as a passenger are not going to follow CC instructions then what do you think will happen during an evacuation when you will be instructed to leave everything behind? Get over yourself. When you board any aircraft if the CC say that you have to return to the seat number printed on your boarding pass they are not picking randoms to make themselves feel better. They are doing so because of a reason they don't have to explain. They also would prefer not to as they just want to finish their duty with a minimum of fuss.
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It was HIS choice to disobey the woman in charge of safety.
I am DISGUSTED to see jetstar using the AFP to taser a man in Perth who just wanted to be seated with his infant and wife.
NO EXCUSES, Jetstar should have accommodated this man.
I don't care if they are worried about weight and balance, there is NO EXCUSE for separating a father from a new born.
All the dumb arse crew had to do to make it work was a seat swap with another passenger, or be fair and reasonable and re-calculate the W&B.
BUT NO ...... Jetstar megalomaniac crew in their complete lack of experience and professionalism and humanity, decided to call in the dogs and destroy this family with tasers.
PATHETIC JETSTAR. NO EXCUSES.
https://www.9news.com.au/national/bo...d-ae054bcf5767
NO EXCUSES, Jetstar should have accommodated this man.
I don't care if they are worried about weight and balance, there is NO EXCUSE for separating a father from a new born.
All the dumb arse crew had to do to make it work was a seat swap with another passenger, or be fair and reasonable and re-calculate the W&B.
BUT NO ...... Jetstar megalomaniac crew in their complete lack of experience and professionalism and humanity, decided to call in the dogs and destroy this family with tasers.
PATHETIC JETSTAR. NO EXCUSES.
https://www.9news.com.au/national/bo...d-ae054bcf5767
There is no excuse for HIS actions.
Perhaps Jet* should have said that it is important that a passenger assigned to a seat for take off and landing is on the passenger/seat manifest.
safety compliance is THE most important part of CC’s JOB
and kicked out of the country (if I had anything to do with it)
The people who defend African’s like this one, don’t live near them and are not affected by their criminal behaviour.
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Newborn infants seating arrangements
Yea, so important they make absolutely no effort at all to make sure that passengers are sitting in their assigned seats before takeoff or landing. They don't even really know who is on their flight. I've accidently scanned my wife's boarding pass, and she's used mine, and the gate attendant and FA at the door have not even noticed which we are presenting. We could have sat anywhere as well, so long as the seat we chose was vacant and no one else turned up looking for that seat. The FA's would not have had a clue, AND DON"T have a clue who is sitting where.
Provide an example of where JQ provide notice to any passengers of the requirement to sit in the seat noted on their Boarding Pass. Provide a reason that the two passengers in this case swapping seats in any way compromised the safety of this flight. This was nothing to do with safety.
Fixed that for you. It's obviously not common sense.
Bingo. Root cause in one.
I got this from aviation website:
Provide an example of where JQ provide notice to any passengers of the requirement to sit in the seat noted on their Boarding Pass. Provide a reason that the two passengers in this case swapping seats in any way compromised the safety of this flight. This was nothing to do with safety.
Fixed that for you. It's obviously not common sense.
Bingo. Root cause in one.
I got this from aviation website:
Think of it like a balance point; if the centre of gravity (COG) is too far forward or too far backward, the aircraft can become unstable, difficult to control or demand more fuel than necessary.
“We want the centre of gravity, if we can, towards the back of the aircraft because the aeroplanes produce less drag if it’s there,” Captain Morgan explained.
So, how do airlines ensure the COG stays within the envelope?
By distributing the weight of passengers, cargo and fuel accordingly.
To ensure it’s specific, the plane’s final COG is calculated right before departure when the exact number of passengers (who are assigned an average weight), cargo weight and placement of these items, is known.
“It’s important that the aircraft’s centre of gravity is actually where we expected it to be from the calculations,” Morgan said, as minutes before departure, the information is sent to pilots in what is called a “load sheet”.
This is used by pilots to help determine the required thrust and speed for takeoff.
Ive had my home invaded by Sudanese and Somali criminals, whose culture doesn’t respect women. They (African males) are less inclined to follow rules, much the same as uneducated, white bogans.
The CC should’ve checked if she could move to the front of the aircraft where parents with babies are usually seated, because they have bassinets for children under 2. This FO could’ve been more understanding of a mother travelling with an infant. However, refusing to return to your seat when asked, is not on.
Last edited by Kylie walker; 16th Jul 2023 at 05:12.
What a ********..
Yea, so important they make absolutely no effort at all to make sure that passengers are sitting in their assigned seats before takeoff or landing. They don't even really know who is on their flight. I've accidently scanned my wife's boarding pass, and she's used mine, and the gate attendant and FA at the door have not even noticed which we are presenting. We could have sat anywhere as well, so long as the seat we chose was vacant and no one else turned up looking for that seat. The FA's would not have had a clue, AND DON"T have a clue who is sitting where.
Provide an example of where JQ provide notice to any passengers of the requirement to sit in the seat noted on their Boarding Pass. Provide a reason that the two passengers in this case swapping seats in any way compromised the safety of this flight. This was nothing to do with safety.
Fixed that for you. It's obviously not common sense.
Bingo. Root cause in one.
Provide an example of where JQ provide notice to any passengers of the requirement to sit in the seat noted on their Boarding Pass. Provide a reason that the two passengers in this case swapping seats in any way compromised the safety of this flight. This was nothing to do with safety.
Fixed that for you. It's obviously not common sense.
Bingo. Root cause in one.
Last edited by Kylie walker; 16th Jul 2023 at 06:17.
Can cause some headaches if it’s a A321, people start moving zones, then it takes a million re counts until some crew figure out what the heck has gone wrong, you can ask pax a million times on the blower who has moved seats nobody will own up until you go row by row. To keep it easy for crew who rotate between different sized fleets, just sit in your damn allocated seat. Sure, other carriers do weight and balance many times better, but just gotta deal with the systems that exist. Poor software is another thread in itself.
Thanks for the insight Poppa.
Can cause some headaches if it’s a A321, people start moving zones, then it takes a million re counts until some crew figure out what the heck has gone wrong, you can ask pax a million times on the blower who has moved seats nobody will own up until you go row by row. To keep it easy for crew who rotate between different sized fleets, just sit in your damn allocated seat. Sure, other carriers do weight and balance many times better, but just gotta deal with the systems that exist. Poor software is another thread in itself.
Last edited by Kylie walker; 16th Jul 2023 at 07:13.
Charging extra Money.. I think this is another reason why
When you book into Jetstar you are informed you may be separated from your travelling companions unless you pay extra to get allocated seats. It’s this money grab that irks me.
Surely if you have one booking for two or three people the seat allocating algorithm should be able to sit you together most of the time. Instead the airline uses a threat of separation to illicit extra payment for seat allocation.
It would be interesting to know if families are deliberately separated to incentivise the extra payment for future travel.
Surely if you have one booking for two or three people the seat allocating algorithm should be able to sit you together most of the time. Instead the airline uses a threat of separation to illicit extra payment for seat allocation.
It would be interesting to know if families are deliberately separated to incentivise the extra payment for future travel.
Last edited by Kylie walker; 16th Jul 2023 at 07:15.
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Always find it amusing when Staff traveling on Jetstar with the kids and they give us seats all over the aircraft.
I simply go up to the grumpy bums behind the desk and explain that we’ll get on this flight either way and my 3 year old will refuse to sit next to a stranger and your flight will end up getting delayed when you offload us and have to look for our multiple car seats, prams and bags. Usually a bit of common sense prevails and magically a seat together is found.
I simply go up to the grumpy bums behind the desk and explain that we’ll get on this flight either way and my 3 year old will refuse to sit next to a stranger and your flight will end up getting delayed when you offload us and have to look for our multiple car seats, prams and bags. Usually a bit of common sense prevails and magically a seat together is found.
How does passenger A, of weight X, swapping seats with passenger B, of weight X, affect whether an aircraft is within its weight and balance envelope, Kylie? Is it that the different skin colours of passengers of the same weight have differing consequences for the seats in which they are sitting?
How does passenger A, of weight X, swapping seats with passenger B, of weight X, affect whether an aircraft is within its weight and balance envelope, Kylie? Is it that the different skin colours of passengers of the same weight have differing consequences for the seats in which they are sitting?
Earlier in this thread I made a comment about the general lack of Customer Service training and inability of some staff to empathise with customers and the general public, which almost certainly contributed to the situation at the start of this thread.
I had an appalling first hand experience with Jetstar over the weekend when I took a family member with 18mth old toddler to a regional airport as they had to fly to Sydney. Generally, my family and I don't fly with Jetstar - but in this instance the timing of the flight meant they were the only option that could work.
We arrived at the airport with a travel stroller and (carefully weighed) carry on bag, plus a small backpack for the toddler's stuff on the flight. Extra baggage piece was paid for with the appropriate level of fare, and I noted that Jetstar charge $30 for the privilege of having an infant sitting on your lap. Not aware of any other Aus airline that tries this on?
At the gate, after courteously letting most people board, my family member and I politely asked the uniformed Jetstar employee if she could have assistance getting either the bag or travel strolled up the stairs into the aircraft as she has MS and struggles to lift things up stairs.
The reply was curt and shockingly bereft of any empathy:
"No."
To which I replied...
"I'm sorry, is it possible that someone else - say one of the ground crew or someone could give her a hand please?"
The employee, now visibly irritated, replied:
"No. I can't help you. You should have checked the bag. It's not our problem."
I actually couldn't believe what I was hearing.
"Well I'll go out and help her up the stairs then. She has a disability."
"No, you can't. You're not authorised."
(At this point I thought briefly about pointing her I did in fact have an ASIC, but then pictured overzealous regional airport jackbooted security thugs arresting me and thought better.)
"So you're saying that no-one will assist her, and that she has to carry this stuff and a toddler up the stairs herself?"
By now the family member is practically in tears, toddler is crying, and she gives up on the robot we'd been dealing with, heading out onto the tarmac.
I watch through the security fence and see an elderly passenger who was also boarding took pity on her and offered to help. Two ground handlers stood at the bottom of the stairs and watched.
---
On arrival, the family member allows all to disembark first so she can take time to get the stroller and suitcase out. The cabin crew knew she was there and offered no help. They decided to start boarding the next leg without waiting for her to disembark, so she had to fight through people streaming down the aisle to exit.
No care.
No compassion.
Staff that seem almost hostile to the patrons that support their employment.
If this is your attitude you have no business being in a service industry. You might also need professional help.
If one of my staff treated anyone like that, let alone someone with a disability travelling with a child, they'd receive a formal warning and remedial training - and if it happened again they'd be fired.
I had an appalling first hand experience with Jetstar over the weekend when I took a family member with 18mth old toddler to a regional airport as they had to fly to Sydney. Generally, my family and I don't fly with Jetstar - but in this instance the timing of the flight meant they were the only option that could work.
We arrived at the airport with a travel stroller and (carefully weighed) carry on bag, plus a small backpack for the toddler's stuff on the flight. Extra baggage piece was paid for with the appropriate level of fare, and I noted that Jetstar charge $30 for the privilege of having an infant sitting on your lap. Not aware of any other Aus airline that tries this on?
At the gate, after courteously letting most people board, my family member and I politely asked the uniformed Jetstar employee if she could have assistance getting either the bag or travel strolled up the stairs into the aircraft as she has MS and struggles to lift things up stairs.
The reply was curt and shockingly bereft of any empathy:
"No."
To which I replied...
"I'm sorry, is it possible that someone else - say one of the ground crew or someone could give her a hand please?"
The employee, now visibly irritated, replied:
"No. I can't help you. You should have checked the bag. It's not our problem."
I actually couldn't believe what I was hearing.
"Well I'll go out and help her up the stairs then. She has a disability."
"No, you can't. You're not authorised."
(At this point I thought briefly about pointing her I did in fact have an ASIC, but then pictured overzealous regional airport jackbooted security thugs arresting me and thought better.)
"So you're saying that no-one will assist her, and that she has to carry this stuff and a toddler up the stairs herself?"
By now the family member is practically in tears, toddler is crying, and she gives up on the robot we'd been dealing with, heading out onto the tarmac.
I watch through the security fence and see an elderly passenger who was also boarding took pity on her and offered to help. Two ground handlers stood at the bottom of the stairs and watched.
---
On arrival, the family member allows all to disembark first so she can take time to get the stroller and suitcase out. The cabin crew knew she was there and offered no help. They decided to start boarding the next leg without waiting for her to disembark, so she had to fight through people streaming down the aisle to exit.
No care.
No compassion.
Staff that seem almost hostile to the patrons that support their employment.
If this is your attitude you have no business being in a service industry. You might also need professional help.
If one of my staff treated anyone like that, let alone someone with a disability travelling with a child, they'd receive a formal warning and remedial training - and if it happened again they'd be fired.
Mate it’s not Jetstar, it’s the new woke Australia who don’t give a Continental about anyone but themselves.
service standards across the board have gone and Jetstar is a reflection of that. My son flew BNE-SYD on VA last weekend and all but ignored at the gate and onboard when he tried to order his snack. No big deal but where is the service? I forget they switched his flight at the last minute after I drove to the airport
service standards across the board have gone and Jetstar is a reflection of that. My son flew BNE-SYD on VA last weekend and all but ignored at the gate and onboard when he tried to order his snack. No big deal but where is the service? I forget they switched his flight at the last minute after I drove to the airport
I hope you got her name and will be reporting the bitch. Tell Jetstar that you are thinking of taking it to the media.
I’m not a mechanical engineer, but this info is easy to find
[QUOTE=Lead Balloon;11468326]How does passenger A, of weight X, swapping seats with passenger B, of weight X, affect whether an aircraft is within its weight and balance envelope, Kylie? Is it that the different skin colours of passengers of the same weight have differing consequences for the seats in which they are sitting?[/QUOTE
its not skin his skin colour, his attitude is a culture that lacks respect for women in positions of power or authority. you have no clue about African culture, I do. Their attitude is from 1960. in Australia, if cabin crew, or any jetstar employer asks you to return to the seat on your ticket, you comply with her orders, not hold up the flight arguing with her. Make a complaint to the media afterwards, instead of being an inconsiderate pig and giving her no option than to call the federal police to enforce the rules. Read the explanation from a pilot, there are reasons why they have rules. I experienced a similar scenario on a connection to an international flight, I paid for business and they mistakenly gave me economy, but there is no point arguing with them, you take it up with management later. I have seen Etihad upgrade pax (on their honeymoon) to first class, but I’m not an aviation expert, so I’m not going to argue with those in charge, cause delays, and ruin everyone else’s day and have children witness federal police arresting me. Think of the profound affect witnessing that kind of violence is going to have on children. I’d sue someone if that happened in front of my children on a flight, he is totally in the wrong! Adults and kids are traumatised witnessing that level of violence, and HIS stubbornness is the reason it escalated. I know it’s a pain to have to wear a seatbelt, or a mask, or get vaccinated, but you do what the government or police or cabin crew say, they are in charge, not the passengers. The reason the other passenger didn’t get tazered, is because he didn’t argue with police and probably would’ve returned to his seat, instead of hijacking the flight.
its not skin his skin colour, his attitude is a culture that lacks respect for women in positions of power or authority. you have no clue about African culture, I do. Their attitude is from 1960. in Australia, if cabin crew, or any jetstar employer asks you to return to the seat on your ticket, you comply with her orders, not hold up the flight arguing with her. Make a complaint to the media afterwards, instead of being an inconsiderate pig and giving her no option than to call the federal police to enforce the rules. Read the explanation from a pilot, there are reasons why they have rules. I experienced a similar scenario on a connection to an international flight, I paid for business and they mistakenly gave me economy, but there is no point arguing with them, you take it up with management later. I have seen Etihad upgrade pax (on their honeymoon) to first class, but I’m not an aviation expert, so I’m not going to argue with those in charge, cause delays, and ruin everyone else’s day and have children witness federal police arresting me. Think of the profound affect witnessing that kind of violence is going to have on children. I’d sue someone if that happened in front of my children on a flight, he is totally in the wrong! Adults and kids are traumatised witnessing that level of violence, and HIS stubbornness is the reason it escalated. I know it’s a pain to have to wear a seatbelt, or a mask, or get vaccinated, but you do what the government or police or cabin crew say, they are in charge, not the passengers. The reason the other passenger didn’t get tazered, is because he didn’t argue with police and probably would’ve returned to his seat, instead of hijacking the flight.
Last edited by Kylie walker; 17th Jul 2023 at 00:33.
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Matches the experiences I've had with Onestar - they're a disgrace and I won't fly with them.