AUGUST 24th - QANTAS
Code-share out of HKG or BKK to LHR will only result in less choice and availability for customers. Whether it be a freesale or block space code-share arrangement, customers will have to compete with BA customers for the limited availability of seats on a route where load factors have always been very high.
With restricted options, customers will simply go elsewhere for more choice. This move has the greatest potential to accelerate the ultimate demise of Qantas International by further driving passengers away and that is before we even get into customer service dissatisfaction by "swapping" carriers mid way through an international journey.
Code-share best works to extend a network beyond what is feasibly or legally permitted. e.g. code-share on domestic carriers in the US which provides significant feed to trans pacific ops.
It is a very sad day indeed, to see the historic flagship QF1 kangaroo route now only to be operated by Qantas to Bangkok.
With restricted options, customers will simply go elsewhere for more choice. This move has the greatest potential to accelerate the ultimate demise of Qantas International by further driving passengers away and that is before we even get into customer service dissatisfaction by "swapping" carriers mid way through an international journey.
Code-share best works to extend a network beyond what is feasibly or legally permitted. e.g. code-share on domestic carriers in the US which provides significant feed to trans pacific ops.
It is a very sad day indeed, to see the historic flagship QF1 kangaroo route now only to be operated by Qantas to Bangkok.
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As one of our most valued customers...
I got this drivel in my inbox today:
As one of our most valued customers, I want to share with you our commitment to building a stronger Qantas. A Qantas that will be better for you.
Since 1920, Qantas has represented the best of what air travel can be. A pioneer that introduced flying to a young nation, carried generations of Australians to meet the world, and became one of the world's great airlines.
Now the times have changed again and Qantas is changing with them.
The new Qantas will take on our global competitors with a spirit that will make Australians proud. An airline that builds on our unrivalled safety record and over 90 years of experience. That offers Australians more choices through new gateways to more destinations around the world. A state-of-the-art fleet with the best comfort, service and entertainment in the sky. An airline that will be strong, dependable and profitable now and into the future.
Of course, as we build a stronger Qantas, some things will never change.
We will always be owned by Australians. We will always be proud that the vast majority of our operations are based in Australia.
We will always call Australia home.
For further information visit our dedicated microsite at qantas.com/anewspirit. You can also keep up to date on other Qantas business issues at qantasanswers.com.
With warm wishes,
Alan Joyce
CEO Qantas Airways
I followed the links back to the website to try to give some (negative) customer feedback. Couldn't find an email link. Gave up. I don't think that they want my feedback as a valued customer.
Looks like the return leg of my current QF international flight will be my last. QF international won't be flying where I want to go.
As one of our most valued customers, I want to share with you our commitment to building a stronger Qantas. A Qantas that will be better for you.
Since 1920, Qantas has represented the best of what air travel can be. A pioneer that introduced flying to a young nation, carried generations of Australians to meet the world, and became one of the world's great airlines.
Now the times have changed again and Qantas is changing with them.
The new Qantas will take on our global competitors with a spirit that will make Australians proud. An airline that builds on our unrivalled safety record and over 90 years of experience. That offers Australians more choices through new gateways to more destinations around the world. A state-of-the-art fleet with the best comfort, service and entertainment in the sky. An airline that will be strong, dependable and profitable now and into the future.
Of course, as we build a stronger Qantas, some things will never change.
We will always be owned by Australians. We will always be proud that the vast majority of our operations are based in Australia.
We will always call Australia home.
For further information visit our dedicated microsite at qantas.com/anewspirit. You can also keep up to date on other Qantas business issues at qantasanswers.com.
With warm wishes,
Alan Joyce
CEO Qantas Airways
I followed the links back to the website to try to give some (negative) customer feedback. Couldn't find an email link. Gave up. I don't think that they want my feedback as a valued customer.
Looks like the return leg of my current QF international flight will be my last. QF international won't be flying where I want to go.
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Plane talking
Pretty much sums it up, plus how much money was wasted on these pathetic Newspaper ads this morning?
How not to grow Qantas?
August 16, 2011 – 4:30 pm, by Ben Sandilands
Perhaps the most amazing thing about today’s phase one of the Qantas restructuring is that it actually makes it harder to fly the airline all the way to London.
If you are a Qantas passenger who stops off for some reason in Bangkok or Hong Kong, you can’t continue your journey non-stop to London on a Qantas flight, as it wants to sell you a seat on a British Airways flight, an experience that you are unlikely to willingly undertake voluntarily a second time, on a carrier that makes Qantas look stellar in every department.
British Airways is even further removed from the shiny new jets and amenable cabins of Emirates, Etihad, Cathay Pacific and Singapore Airlines, than is Qantas, all of whom will do what Qantas is now going to be less capable of doing, which is to get you to London on the same airline with only one stop.
It is a truly bizarre and perverse way of making Qantas international better for London flyers.
Qantas is giving away its very capacity to fly people to London. Singapore Airlines flies, make that flew, fewer Australians to London than Qantas, but it does do it in an A380 three times a day, not twice daily, which is the Qantas plan. And it does A380s daily to Paris and Zurich too.
Turning to America, Qantas sacrificed San Francisco dailies for four times weekly flights to Dallas Fort Worth earlier this year so that, it claimed, passengers could make better connections using its American Airlines partner.
Which is bollocks. Not only is the supposedly business friendly flight less than daily, but it can’t reliably get a full load of passengers and their checked luggage on the same plane to DFW. Nothing like living in a dirty shirt and set of jox and sox for a day at either end of a long trip because Qantas has an alliance fetish.
The connections are pathetic considering that the jet has to stop in Brisbane on the way back to have any chance of getting to Sydney, and occasionally also has to detour to Noumea, or Nadi, or Auckland.
It is also amazing that Qantas CEO should insist that it has to ‘change in order to survive’ when the under performance of a management team that actually harms the customer experience is the very first thing that needs changing.
The presentation and speech Joyce filed to the ASX today is full of such disconnections. At current exchange rates Qantas is according to Joyce suffering a 20% cost disadvantage compared to its smarter, better funded, less taxed and more customer oriented competitors. But Lufthansa, Air France KLM and even British Airways have higher cost disadvantages compared to their Asian and Middle East competitors, and they continue to successfully operate between Europe and Asian ports. Especially in the case of British Airways, which gets a no-compete deal from Qantas between the UK and Bangkok and Hong Kong in return for giving up daily return flights between Bangkok and Sydney.
There are plausible suggestions in the market that Qantas will drop its A330 flights between Auckland and Los Angeles and Los Angeles and New York in favor of an American Airlines return to the Pacific routes for the first time in its own metal since the mid 90s. And this is an airline which is a financial basket case. If true, such a further transfer of the action from Qantas to a foreign airline doesn’t compute.
The rhetoric in the Qantas presentation is almost tragic in its references to its frequent flying program, because if a recent analysis by Macquarie Bank is correct, that program is making 57% of it earnings from selling points to grocery chains or other third parties to ‘reward’ people who, on the current statistics, are likely to buy fares on foreign carriers rather than Qantas in the ratio of four to one.
While no-one could reasonably argue against Qantas investing in entirely Asian operations to participate in the Asian air transport market rather than try to use them to rotate low cost pilots and cabin crew through Australian skies, the concept of competing against the established premium brands of Cathay Pacific and Singapore Airlines or All Nippon or whomever with its own fleet of single aisle A320s is questionable, or comical.
The as yet unnamed and unlocated new Qantas joint ventured Asian premium carrier would be up against the wide body twin aisle luxury of those carriers, which have the brands and distribution networks and connections to defend their home turf.
Somehow Qantas has to do better. Even the proposition that it can’t afford to match the cheap fares of its Asia based competitors looks shaky when it is often the case that those carriers are selling at a premium over Qantas to business travellers because they offer trips to European cities that are half a day faster than the purgatory of flying over them to make connections to a woeful British Airways product in order to then fly backwards to the intended city.
Joyce is right about one thing, Qantas is in peril. But it is in peril from itself.
August 16, 2011 – 4:30 pm, by Ben Sandilands
Perhaps the most amazing thing about today’s phase one of the Qantas restructuring is that it actually makes it harder to fly the airline all the way to London.
If you are a Qantas passenger who stops off for some reason in Bangkok or Hong Kong, you can’t continue your journey non-stop to London on a Qantas flight, as it wants to sell you a seat on a British Airways flight, an experience that you are unlikely to willingly undertake voluntarily a second time, on a carrier that makes Qantas look stellar in every department.
British Airways is even further removed from the shiny new jets and amenable cabins of Emirates, Etihad, Cathay Pacific and Singapore Airlines, than is Qantas, all of whom will do what Qantas is now going to be less capable of doing, which is to get you to London on the same airline with only one stop.
It is a truly bizarre and perverse way of making Qantas international better for London flyers.
Qantas is giving away its very capacity to fly people to London. Singapore Airlines flies, make that flew, fewer Australians to London than Qantas, but it does do it in an A380 three times a day, not twice daily, which is the Qantas plan. And it does A380s daily to Paris and Zurich too.
Turning to America, Qantas sacrificed San Francisco dailies for four times weekly flights to Dallas Fort Worth earlier this year so that, it claimed, passengers could make better connections using its American Airlines partner.
Which is bollocks. Not only is the supposedly business friendly flight less than daily, but it can’t reliably get a full load of passengers and their checked luggage on the same plane to DFW. Nothing like living in a dirty shirt and set of jox and sox for a day at either end of a long trip because Qantas has an alliance fetish.
The connections are pathetic considering that the jet has to stop in Brisbane on the way back to have any chance of getting to Sydney, and occasionally also has to detour to Noumea, or Nadi, or Auckland.
It is also amazing that Qantas CEO should insist that it has to ‘change in order to survive’ when the under performance of a management team that actually harms the customer experience is the very first thing that needs changing.
The presentation and speech Joyce filed to the ASX today is full of such disconnections. At current exchange rates Qantas is according to Joyce suffering a 20% cost disadvantage compared to its smarter, better funded, less taxed and more customer oriented competitors. But Lufthansa, Air France KLM and even British Airways have higher cost disadvantages compared to their Asian and Middle East competitors, and they continue to successfully operate between Europe and Asian ports. Especially in the case of British Airways, which gets a no-compete deal from Qantas between the UK and Bangkok and Hong Kong in return for giving up daily return flights between Bangkok and Sydney.
There are plausible suggestions in the market that Qantas will drop its A330 flights between Auckland and Los Angeles and Los Angeles and New York in favor of an American Airlines return to the Pacific routes for the first time in its own metal since the mid 90s. And this is an airline which is a financial basket case. If true, such a further transfer of the action from Qantas to a foreign airline doesn’t compute.
The rhetoric in the Qantas presentation is almost tragic in its references to its frequent flying program, because if a recent analysis by Macquarie Bank is correct, that program is making 57% of it earnings from selling points to grocery chains or other third parties to ‘reward’ people who, on the current statistics, are likely to buy fares on foreign carriers rather than Qantas in the ratio of four to one.
While no-one could reasonably argue against Qantas investing in entirely Asian operations to participate in the Asian air transport market rather than try to use them to rotate low cost pilots and cabin crew through Australian skies, the concept of competing against the established premium brands of Cathay Pacific and Singapore Airlines or All Nippon or whomever with its own fleet of single aisle A320s is questionable, or comical.
The as yet unnamed and unlocated new Qantas joint ventured Asian premium carrier would be up against the wide body twin aisle luxury of those carriers, which have the brands and distribution networks and connections to defend their home turf.
Somehow Qantas has to do better. Even the proposition that it can’t afford to match the cheap fares of its Asia based competitors looks shaky when it is often the case that those carriers are selling at a premium over Qantas to business travellers because they offer trips to European cities that are half a day faster than the purgatory of flying over them to make connections to a woeful British Airways product in order to then fly backwards to the intended city.
Joyce is right about one thing, Qantas is in peril. But it is in peril from itself.
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Can I just ask what Im missing here?
When i look at the loads to London, there is no spare capacity, came coming home....
Same thing with Frankfurt.....
My question is, how are we not competing? How is a REDUCTION in capacity on those routes going to save the company money?
Im not very smart but i reckon that im right enough to assume that cutting packed services will cost more money.
Im confused.
When i look at the loads to London, there is no spare capacity, came coming home....
Same thing with Frankfurt.....
My question is, how are we not competing? How is a REDUCTION in capacity on those routes going to save the company money?
Im not very smart but i reckon that im right enough to assume that cutting packed services will cost more money.
Im confused.
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Also an ex AN worker. I don't think I can take another hit like that. The spiral of financial, health and associated problems.
You work your guts out for the greater good and get sold out.
Again.
If I go I'm gone for good. I hate what these people are doing to the industry. They stand for nothing.
I commend Sen Xenophon for his stand. he is the only one with any balls or integrity. Albanese rolled over for a belly scratch. Pathetic.
You work your guts out for the greater good and get sold out.
Again.
If I go I'm gone for good. I hate what these people are doing to the industry. They stand for nothing.
I commend Sen Xenophon for his stand. he is the only one with any balls or integrity. Albanese rolled over for a belly scratch. Pathetic.
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It is also amazing that Qantas CEO should insist that it has to ‘change in order to survive’ when the under performance of a management team that actually harms the customer experience is the very first thing that needs changing.
Jethro
Grab Your Tools The Place is F#$ked
I commend Sen Xenophon for his stand. he is the only one with any balls or integrity. Albanese rolled over for a belly scratch. Pathetic.
As for Albanese, well the very sight of that pudgy bloated taxpayer priveledged ninny makes me sick to the pit of my stomach, along with his labor colleagues (labor is a priveledged title that they no longer earn the right to bear),and as for the spineless Liberal softc*ck Howardites hiding in the shadows they also are not prepared to utter a word in defense of our dying icon. It is a national, and international disgrace.
It is time for an uprising agianst this unaustralian act of destruction. Anybody who is anybody needs to make their voice heard, whether by fax, email, protest, march, telephone, email or 'camping out' in front of these pathetic humans places of residence or places of work, this is urgently required. The entire Australian community needs to boycott this disgraceful action, and fight it now. We need hundreds of thousands to fight this one. A bunch of gutless politicians and spineless airline managers are no match for these clowns, but it takes strengths in numbers. Hit em where it hurts, hit em hard, make it personal...
Last chance folks, this plane trip started at Port Cuckoo Land and it's destination is Port History. Is Australia really prepared to let this happen ??
Last edited by my oleo is extended; 16th Aug 2011 at 07:10.
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Great way to return to work after assigned leave, what a **** Joyce is!!! These young QF guys careers are now in disarray, and this pr!ck doesn't give two hoots. Not to mention anyone who had aspirations of joining this once great company. It will be a case of take what we offer you on these pathetic T&Cs for Jetstar or BrandX in asia or enjoy returning/remaining in GA. Not to mention the LAMEs and other loyal staff about to be tossed in the bin of life. Brilliant business plan, how unaustralian.
Maybe we should have an unofficial "go sick for Alan" day by all Qantas staff to send a message that this decision will have large ramifications on families and loved ones.
Maybe we should have an unofficial "go sick for Alan" day by all Qantas staff to send a message that this decision will have large ramifications on families and loved ones.
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22k, Its very simple.
AJ and co are running QF international operation down in favour of the 'Star!!..plain and simple..
My concern is that how do the shareholders and fund managers, not to mention the Australian people, buy into this drivel?
The Mismangement at the top of this company have absolutely no idea how to react to competition..
I guess that comes with having a monopoly for so many years!!!
.
AJ and co are running QF international operation down in favour of the 'Star!!..plain and simple..
My concern is that how do the shareholders and fund managers, not to mention the Australian people, buy into this drivel?
The Mismangement at the top of this company have absolutely no idea how to react to competition..
I guess that comes with having a monopoly for so many years!!!
.
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I wonder if the Qantas tail and big foot will disappear ?
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To the media hacks (if any) who look here, when are you people going to grow some testicles and start asking the hard questions?
Last edited by UPPERLOBE; 14th Jun 2012 at 01:51.
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I might have overheard today that all QF operations to Europe will be through SIN. Keeping HKG as a destination but the only through-connections to Europe from there will be codeshares on BA.
The disgusting 'new' logo could have only been approved by someone who has never seen a Kangaroo or has any appreciation of aesthetics. The club footed roo sums up management quite nicely. If you like that, you have no vision, no taste and no understanding of an Australian icon.
However;
I have spent some hours thinking about how to explain in laymans terms what these self aggrandising idiots have been up to. I think the following sentences may be good to mention for 10 second media grabs:
.
I doubt most managers have been in Qantas 5 years. 5 years _just_ entitles a pilot (dont know about engineers) to a business class upgrade _IF_ there is a vacant seat. It entitles AJ to $3m a year + bonuses + 'must ride' (ie offload commercial pax) free 1st class to themselves, family and friends etc etc etc.
However;
I have spent some hours thinking about how to explain in laymans terms what these self aggrandising idiots have been up to. I think the following sentences may be good to mention for 10 second media grabs:
No one should forget that most Qantas staff have honoured the brand and worked in its best interest for DECADES. The people in charge generally have less than 5 years service. Generations of loyal Qantas employees have carefully hoarded a large collection of 'family' silver. The last ten years of management has seen this constantly raided to line the pockets of those at the top. If long term staff do not take a stand all the family silver will be gone and there will be nothing left - all for the benefit of a very few 'newcomers' at the top.
I doubt most managers have been in Qantas 5 years. 5 years _just_ entitles a pilot (dont know about engineers) to a business class upgrade _IF_ there is a vacant seat. It entitles AJ to $3m a year + bonuses + 'must ride' (ie offload commercial pax) free 1st class to themselves, family and friends etc etc etc.
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Lol Upperlobe,
Don't you worry there is going to be industrial carnage very soon, after all the mainline QF brand is destined to be phased out so I am sure most are going to make them bleed during it!
Don't you worry there is going to be industrial carnage very soon, after all the mainline QF brand is destined to be phased out so I am sure most are going to make them bleed during it!
Tourism Australia supports qantas plan.