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Alan Joyce Chief Executive Qantas June 22/6/11 Address to the National Press Club"

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Old 22nd Jun 2011, 09:19
  #81 (permalink)  
 
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When AJ was asked, after August 24 will there be more or less QANTAS aircraft flying internationally, he turned the clock back 10 years and crapped on about AN and the start of JQ bla bla bla, nothing about post August 24. Why, because the audience would not have stomached what is going to happen.
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Old 22nd Jun 2011, 09:41
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Here are some comments from those that pay the bills. Out of 12 pages I don't think I read 1 post that was supportive of AJ or QF management. From the Australian Frequent Flyer forum:

QF CEO speech - dom fare restrucure, profit update, RR settlement, Int Route changes?

That strategy (If correct,this is News Ltd after all)may well save QF some money,but does it degrade (further?) the QF mainline brand?
I think Qantas as a brand is on the way out on the International market.
They seem to want to cut routes and would NEVER want to fly Jetstar Internationally !
This would be a big disappointment for me and would push me to another airline. Simple.
It certianly will be a shame if the announcements today are along the lines of transferring more QF routes to JQ. That won't save Qantas International. The further reduction in network and product will hurt the profitability of the international business because there will be even fewer reasons to choose Qantas.
I'm not liking the sound of this.

If QF pretty much gets restricted to A380 routes and current 747 routes then I'm well on my way to jumping. Which is a real shame because I'd like to keep a foot in oneworld, and QF is the cheapest way to do so. Otherwise, I may just switch to Star Alliance + Velocity.
I'm looking forward to the plethora of excuses Joyce will come up with to hide the incompetence of QF management, who in my opinion, are responsible for the sad state of the Int'l business.

With that said, not a good sign! I point blank refuse to fly JQ, and if further International Routes are shafted, that may influence my domestic preferences towards VA.
Originally Posted by Nigelinoz
Oh well,at least they are still making a profit,and in the aviation industry that's an achievement in itself,could be so much better though.
If Qantas was an American carrier, sure that's an achievement. Anywhere else - nothing to write home about. Mind you, if Qantas was making a loss, that would be a very good reason to string up Joyce and hang him.

And you are right: it could be so much better.
On the merits of Qantas and its potential, profit is not really a problem compared to how it is achieving it at the expense of passenger base, public image and long term resilience.
Please don't tell me this means Jetstar is the way to go, i.e. this is the "new airline required for the times". Because you've got to be joking me...
Can someone please remind the Qantas CEO that natural disasters and what not are no excuse for not providing an adequate airline with good service?

Trying to cover the veil of "unprofitability" and everything else with complaining about ME competition and fuel costs with the reasons of volcanoes, ash cloud and floods is cheap, cowardly, ineffective, un-Australian and unethical.
Let's bring up Ansett and put it in the same sentence as QF
Outsourcing here we come!
Perhaps Mr Joycehad his blinkers on around the time of the AN demise.

That was a comedy of errors, starting with TNT/News Corp, ending with NZ buying an airline it couldn't afford to veto SQ, and then ditching AN to save it's own arse.

I dislike Mr Joyce more and more....
Although I've only had a piecemeal feed from the @AusBT Twitter stream, needless to say I'm not impressed by Joyce's rather bland and predictable speech. It really doesn't communicate that he will do anything positive about the whole situation, and just seems like a whole big blame and whine game. There wasn't anything absolutely fair that he said about QF that will remedy its current problems in an active manner.

I truly think that the only way Qantas will drive its international business back up is with ambitious investment into its product, combined with very active drives to improve its basic service (e.g. simple face-to-face interactions). This will certainly cost it money and carry financial risk, but trying to work with what you've got right now is ridiculous, and diverting the responsibility of international carriage to Jetstar is not a fix, that's just a dodge, and a degrading one to the QF image.
"Qantas wants to use satellite navigation to shorten flight paths and save tonnes of carbon emissions."

Perhaps I should withhold before jb747 comments on this, but in my immediate opinion more stupid words have not been spoken.
NGCI elimanted queues! WTF, when did he last check in!
Don't like the sound of this, of late anything from QF which has promised "more benefit" has been bad... QF promises of good always = bad...
If I was a QF shareholder, I'd be doing one of two things
1 - Doing all I could to get Joyce out of the top job...
Failing that
2 - Selling my QF shares...
press club gave AJ a "Gold Card" as a momento of his visit,comment on Twitter I'm sure they'll soon be "enhancing" his privileges back down to the level of silver


Hard to speculate on this without a more rigorous breakdown, but wouldn't part of the reason that QFF is so successful be due to a) people flying on QFi and b) people being able to redeem points on QFi? Surely the QFF contribution has to be attributed in some part to the other entities, the loss of which would end up hurting QFF as well?
Keep weakening the QF network, and you keep weakening the proposition that is QFF.

Redeeming on JQ is just not the same
QF international has the wrong fleet(767's needing replacement with new Boeing Dreamliner), the wrong configuration(no first class out of Perth) and the wrong routes(PER-SIN and PER HKG do not work when it is quicker to go to Europe via the middle east.)
I think QF international's biggest problem is its marketing. Does it spend any money on international marketing? I see large 1/4 - full page adverts in the AFR and in the West Australian offering domestic business class service/experience to SYD and MEL from PER but next to nothing about QF international.
Firstly IMO to be competitive on the international routes, Qantas has to have a serious look at their fare structures and the cabin service offered to thier paying passengers. I fly to LHR on an annual basis and up till five years ago, I flew with Qantas on every occasion. Regretfully, their fares went up and cabin service declined, hence I now fly with other carriers who's fares and all round service are excellent value. If I was Alan Joyce right now, I would be seriously looking at the positions vacant columns in Saturdays papers. To me, he just doesnt cut the mustard and gives me the feeling that he is way out of his depth.
Great to see he's winning hearts and minds ....
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Old 22nd Jun 2011, 10:14
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Ex-Ansett people will remember this line from AJ today, "It's a great airline, but a poor business". Sir Rod said the same before the collapse. I nearly spat my coffee across the room when I heard AJ say it.

Hilarious.
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Old 22nd Jun 2011, 10:18
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I think it is quite clear now what the lies ahead. I often wondered why do management simply refuse to even talk/negotiate "Job Security clause"? This would simply destroy their strategy to offshore/create a Qantas Asia brand, simple as that. The board together with AJ and who know what other vested interest will not give up and are playing hard ball because they have their eggs in one basket.

It was quite ironic when AJ mentioned that he would like "to be invited 10 years later and ask me how it all went?" Well based on his previous stunts with two failed airlines (Ansett and Air Lingus) he will probably be the CEO of some other carrier doing the same thing whilst watching from the outskirts "Rome burn".

We are at a cross road. We can stand idle and see our careers out-sourced away, our beloved Spirit of Australia become the spirit of Asia all for the gain of a few greedy individuals or we can play hard ball and take a stance and keep Qantas an Australian Based airline providing Jobs for Australians and maintained, flown, catered for by Aussies.

From today's pathetic lack of meaningful questions shown by those supposed to ethically be obliged do so it is clear whose side the majority of the media are on so the only real weapon we have is to remain united as a group.

To me a vote for YES for PIA means I'm taking a stance against a foreign CEO with no understanding or connection with what Qantas means to Aussies and who acknowledges he will not be around for the mess he leaves behind.
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Old 22nd Jun 2011, 10:23
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news.com.au comments

From news.com.au:

Comments on this story
Jboyle Posted at 8:37 AM Today
Qantas, you answer is stop OVER PRICING your fares for certain times of day for longhauls. BA ( British Airways) charges the same prices any time of same day for a flight Sydney - London. Qantas charges multiple prices and is few hundred more $$$ for peak times than BA it's Alliance partner. Work that out !! Apart from arrogant greed, qantas treats flyers with pricing contempt. So I fly BA and Qantas can go jump.
Comment 1 of 23
Craig of Perth Posted at 8:39 AM Today
QANTAS flights are typically more expensive than other operators on the same route, who also provide better service, and QANTAS is losing money? Who's at the financial helm of this woeful organization?
Comment 2 of 23
Barney of Wollongong Posted at 8:43 AM Today
They can start by overhauling their cabin crews on the Syd-LA route. These people have no idea what service is.I gave up flying International with Qantas years ago & I fly this route every month.
Comment 3 of 23
Joe Bloggs Posted at 8:57 AM Today
Speak to the accountants in Qantas - they know why international is losing money - Qantas long haul has been heavily subsidising Jetstar since it was just a thought in Geoff Dixon's head. A truly horrendous conspiracy that has been designed to destroy the 'Qantas' in Qantas.
Comment 4 of 23
Marc of Canberra Posted at 9:31 AM Today
Raise the ticket prices and lower quality of service. Isn't that Qantas' best (and only) way to raise revenue?
Comment 5 of 23
Richie Posted at 10:53 AM Today
I used to fly Qantas but the service is shocking! Many people feel the same but no one cared at the top to make even a small change! Maybe it's time to rip the crop of its own labor.
Comment 6 of 23
Matthew of Mundaring WA Posted at 10:55 AM Today
Stop spending ridiculous amounts of money on auto-check-in and baggage experiments which kill off any human interaction at all, and go back to being just a good full service airline like back in the 70s and 80s where staff and customers are the biggest assets, not broken A380s.
Comment 7 of 23
Flown Qantas too many times before but never again of Virgin Australia 737-800 in the sky Posted at 11:24 AM Today
And so the Jetstarisation of the once proud Qantas brand continues. The national carrier is now the national joke. This is what happens when you promote the former head of your LCC subsidiary to the top job, they bring their existing mindset with them. Maybe if Qantas focused on being competitive for price and service while not continually cutting back the perks of the frequent spender programme that is Qantas Frequent Flyer the travelling public and once loyal customers may give them another chance. Qantas should just hurry up and rebrand all the red 'Roo tails with Jetstar, re-register all their jets in NZ and be done with it. I guess they may just fly the odd occasional international route with a red kangaroo tail just to remind them of what once was and bring a nostalgic tear to their eye.
Comment 8 of 23
Steve Posted at 11:36 AM Today
I'm just waiting for the re-launch of Virgin's Velocity program. I'm hoping (as a Qantas Gold Frequent Flyer) they offer a status match as well. My flights up until the end of August are booked with Qantas. After that I'm becoming a born-again Virgin.
Comment 9 of 23
Will use up FF while I can Posted at 11:44 AM Today
Booked a flight to Japan in November. Cancelled with full refund to due disaster. I needed to phone up 7 times to get my refund. Oh, by the way, the refund came in 4 cheques for 4 people (Cheques!!!). Any oh, yeah, it took only a month for the four cheques to arrive. (It took a button click to grab my funds though).
Comment 10 of 23
Phil of Sydney Posted at 11:53 AM Today
For those commenting on QANTAS pricing, I think the answer was in the article - "UNIONS". They'll do to QANTAS what they did to Australian manufacturing.
Comment 11 of 23
Grant of Melbourne Posted at 11:53 AM Today
I was a gold frequent flyer on my way to plat. 15 years of flying with them - arguing with my boss that despite the cost it was a better airline and paying more. Then something happened to customer service and they started behaving like a cut price airline on international routes and the QC became a nasty place to get a quick snack and a drink. No more upgrades, no more happy staff, no good customer service and the prices kept going up. I would pay more if the service was better. Instead I am just about to go Gold of VAustralia, fly domestic on Virgin Blue, love the new Melbourne Virgin Lounge, love the happy and vibrant international staff (and the domestics staff are also really nice), love the celanliness of the planes and the new 777 layout. Qantas I would come back but you have to up your customer service, pay your staff and clean up your act. We aint cattle! Oh and that new Platinum Plus level annoys the economy passengers coz thats your focus on top of the town and even Platinum flyers - my colleagues - hate the fact that you upped the bar.
Comment 12 of 23
DS of Brisbane Posted at 11:57 AM Today
Its simple Qantas is an over priced airline! Im flying to London in August 1st Class and the price is $19,394 verus $12,920 on Emirates. As departing Brisbane you only get plonked in Business class to Asia on Qantas whereas Emirates it luxury all the way! Im flying Emirates. Its common sense. Lower the price of the product and demand will increase!
Comment 13 of 23
Ozaway Posted at 12:08 PM Today
I stopped flying the Roo 10 years ago Asia-Oz Today I actually had a need to book Sin-Syd, then BNE then Bne-Sin. After 5 attempts and the web going back to the start again page I find booking QF is nearly a grand dearer than if I fly MAS or SING and then fly anyone to Brisbane. It is also cheaper to fly Air Asia lie flat beds and take a flight to Sydney,I HAVE GIVEN UP ON QF AGAIN!!!
Comment 14 of 23
jj of adelaide Posted at 12:28 PM Today
Too little too late, the downward spiral is about to hit the ground. Maybe that will open up more routes to the good carriers
Comment 15 of 23
John of Perth Posted at 12:33 PM Today
'International operations are not sustainable' was one interesting statement.
Comment 16 of 23
Archie Posted at 12:39 PM Today
Barney of Wollongong - Try flying United from SYD to LA Service was exactly like the two Hosts from the commedy show Full frontal!
Comment 17 of 23
That'sbusiness Posted at 12:56 PM Today
Qantas, that is business. Learn to take the good with the bad and cut the execs wages down. problem solved. You should have funds in a contingency account that covers these situations, poor money management.
Comment 18 of 23
JG Posted at 12:57 PM Today
Was the grounding of the A380 taken into account and the fact that they are looking at compensation from Rolls Royce?
Comment 19 of 23
Ryan Melrose of Baulkham Hills Posted at 1:12 PM Today
So you've known about this international problem for 15 years, and only now are you starting to deal with it.. That is pathetic. Lets hope we get even more competition in aviation and this company can stop acting like a monopoly.
Comment 20 of 23
Qantas Boi of Melbourne Posted at 1:25 PM Today
This is so sad - Qantas has really lost the spirit of Australia. I am a Qantas fan, however this is just sad. A recent trip to the UK in peak season and there were loads of empty seats in the 747. Qantas is by far the most expensive, and you have Singapore, BA, Emirates and Etihad, even Malaysian that offer a better service for a lesser ticket price for the same travel period. The inflight safety video is so much more relaxed and John Trivolta, please! Qantas is known for its safety world wide, and now the demonstration is so relaxed. Keep that professional image - re market yourself, re launch like then new Virgin Australia campaign. Increase safety standards, re capture that 'spirit'. Retrain your cabin staff to be friendly and assist. Refit the older fleet - comm'on Qantas!!!
Comment 21 of 23
Former FFS Posted at 1:35 PM Today
Looks like Alan Joyce hasn't done much of a job. If he hadn't have scared off many long standing customers he could have done ok maybe. But running an international airlines isn't the job for a penny pinching miser.
Comment 22 of 23
peter of Sydney Posted at 1:41 PM Today
It's been going downhill for some time. Looks like it will continue.
Comment 23 of 23


Read more: Qantas flags $550 million profit despite $200 million hit | News.com.au
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Old 22nd Jun 2011, 10:36
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Go on AJ, reduce QF international even further, if you think the airline is in trouble at the moment you will shortly find out how much trouble it is actually in. Qantas international losing $200mill....yeah, right. Without International do you think you would have any FF points, on-carrriage to QF domestic ( and yes unfortunately J*), the list goes on.

Take a step back Allen, look out your window, look at those things out the window with the Roo's on the tail. Yup its an aircraft, part of an Airline...yes an airline! Time you started running the buisiness like one. Oh yeah, and your paycheck says Qantas too, thought i better remind you.
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Old 22nd Jun 2011, 10:54
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???

Guys is it just me or would anyone agree with me that taking Qantas aka Jetstar into Asias backyard is a setup for failure.
SIA would be salivating at the prospect of the orange cancer trying to battle against them with their deep pockets and superior knowledge knowledge of how to run an airline. They may get a chance to not only see Qantas fail with the bread and butter flying in Australia that has kept Qantas running for decades, but they may just crush Qantas hopes in their own backyard right in front of them.
Seriously I just cant see Jetstar taking on the big boys in Asia and winning long term
Jetstar Vietnam springs to mind about how successful things are going over there
Good luck AJ, keep a sword close to your side cause your going to fall on it very shortly when the domino effect starts.
Utter disgrace to see what is happening and national icon get destroyed.
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Old 22nd Jun 2011, 11:07
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It has always been to privatise profits and socialise losses..

this is a very Clifford script. A very right wing neo-conservative born to rule script.

No one at the NPC would say boo..Bury their nose in the trough, notch up FF points and ask soft questions..

We may lose, but if we do nothing we are already gone.
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Old 22nd Jun 2011, 11:29
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Time for PIA. If we do nothing, we're gone.. If we undertake PIA we're probably gone also!

My view is that QF wont be able to sustain it for long AT ALL! We are all here on pprune saying that we know Qantas is propping up the business, so lets hit them where it hurts, mainline. PIA is the best way to hit their bottom dollar, hit their finacial bank that helps J* Viet and Jitconnect and Jetstar.

Put your money where you mouth is.
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Old 22nd Jun 2011, 11:30
  #90 (permalink)  
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Thumbs down

Today you saw why AJ has been hacking off the pilots, TWU and LAMEs. It's so we can be used as the excuse to off shore the farm. When it all gets announced in August, the PIA that will have been underway will be used as the reason why QF has to do what it intends to do.

AIPA and the ALAEA may as well cancel all negotiations until after August 24. I'm sure that QF pilots will still do PIA but it will be the low key, non disruptive stuff for the next couple of months until we know what they have planned.

Oh, I also liked how AJ STILL tells lies about AIPA's claims.
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Old 22nd Jun 2011, 11:43
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APIA vs AIPA

Did any one else hear one of the many AJ mispronunciations:

He used......"APIA" (Australian Pensioners Insurance Agency) in lieu of "AIPA".

His ability to lie,spin and bamboozle has no bounds.

TOTAL AMATEUR
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Old 22nd Jun 2011, 11:48
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Well at least someone liked what he had to say;

"Most managers are regarded as being competent when their business is travelling well, but to deliver such a result in light of the circumstances hitting Qantas outside of management control shows why Alan Joyce was chosen for the top job," said City Index analyst Peter Esho.
Joyce flags overhaul after Qantas profit forecast - ABC News (Australian Broadcasting Corporation)

Discuss.
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Old 22nd Jun 2011, 11:53
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It's the shareholders stu++d!

Guys,

The ONLY way this agenda can be changed is to get a shareholder revolt.

You need significant stockholders on board.

Otherwise, you are lost. Look at Fosters, had the beer world in their hands, and due to inept management lost the lot.

Start contacting them, your last chance.
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Old 22nd Jun 2011, 12:13
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So fella's where to from here? Our beloved roo is in deep S$it, and frankly so are the pilots, and to a lesser extent the engineers. Yet without either there is no airline. If you strike, you play into his hands, (you heard him today buttering up the press) and if you don't your job security is up to sh%t. The relentless march is on to cut wages, standards, and to slowly but surely become a part of the Asian hub, with the same standards and wages they have. 90 yrs and we come to this. I never thought I would say this but this is more serious than 89, (1300 flying jobs) and the demise of Ansett.( It really pissed me off when he said it was poor management, bollocks, Ansett bled to death). I am buggered if I can see a answer, other than a new CEO (preferably Australian) with more of a sense of whats important to Australians, who recognises you don't mess with a icon like QF, it ain't done. Over to you fellas.
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Old 22nd Jun 2011, 12:19
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The show is being repeated at 4:54am on ABC1 for those who missed it.
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Old 22nd Jun 2011, 12:28
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Old 22nd Jun 2011, 12:38
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Qantas in a nutshell





from Demotivators® - View All Demotivational Posters

I am sure we could start a new thread from this website.

And one for Alana and Lee

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Old 22nd Jun 2011, 12:38
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Bring on the PIA. Better to die on your feet than live on your knees.
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Old 22nd Jun 2011, 13:16
  #99 (permalink)  
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People.. AJ doesn't care about the "iconic" status of Qantas. He doesn't share the spirit and he never will because he isn't Australian. He doesn't get the culture of Australia: to stand up for your mates; to dig in when times get tough; to face adversity head on and find some way, any way to overcome; to get puched in the guts by a harsh land or circumstance and have to start again.. It is a travesty that the same can't be said of the other members of the board. If anyone should have understood these principles I'd have thought that Peter Cosgrove would. But Alas! Silence.

Those early blokes made a way when there was no way. They had vision and belief and tenacity. They laid a platform that successive generations have built upon. A couple of blokes and an Avro. Who'd have thought....?

90 years of excellence, both in the air, and on the ground rests on a knife edge. This is no coincidence..
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Old 22nd Jun 2011, 20:20
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Ansett died because the innards had been ripped out of the airline by successive waves of cost cutting.

It then reached the point where it could not demonstrate to the regulator that it was maintaining aircraft in accordance with its own system of maintenance.

In other words its Ansetts aircraft were unsafe to fly as they were no longer airworthy.

Is that what AJ really meant?
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