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Qantas Staff Travel

Old 25th Jul 2009, 06:57
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Staff Travel Couldn't Help

About 3 years ago my wife and kids were waiting for boarding passes (checked res before she left work, checked her priority, etc and knew she'd get on) when a girl and her male partner turned up at staff check-in (SYD Intnl), they were handed their boarding passes immediately. From what my wife and others heard - this girl was check-in staff. Anyway my wife contacted staff travel to raise her concern etc and they checked and informed her that she and the kids should have been on that flight based on priority and yes there was a girl from the terminal who got on before my wife (forgot to say, my family got on but in Y and not J). Staff travel told my wife to write and copy in the airport manager - after about 2 months she received a response from the airport manager with some bullsh1t piece about investigating and there was no issue with who got in correct order. So staff travel ... they knew what went on and yet then, did nothing
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Old 25th Jul 2009, 09:25
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Rumor has it that funbags applied to Jetstar but he was knocked back because one of the requirements is that they want people with a personality.

The other rumor is that funbags is not a driver with any airline and is in the office and thats why he hates long haul cabin crew.The last time funbags made a post in a pilot thread was when pontius was the only pilot

To any cabin crew here if you want to be free of funbags all you have to do is post on a pilot thread and you'll never see funbags.

Back to the thread and I have always said that qantas should be renamed qantas empire airlines because of all the little empires that makes it up and staff travel is one of them.
When you go in there you have to know the answers to be able to know what questions to ask.It is a closed shop but if you know someone you are into the semi's without dropping a shot.

Many years ago I took the missus and our 12 month old son on a trip.The first leg the aircraft was that empty there were more crew than pax.When my wife boarded she was shaking her head because the staff check in had given her a seat in 'C' zone and the baby had a seat at the back of 'E' zone.
As well as that they kept her waiting until the last minute and she had to run for it and as she was doing that with a baby and associated baby bag etc..heard her name being called over the PA to go to the gate as the aircraft was awaiting departure.

The whole thing needs a wake up call but hell will freeze over before that happens.
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Old 25th Jul 2009, 09:48
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I agree totally, the whole system needs an overhaul.
the main problem you hear about day after day is that people are not boarded on their category.
BKK is the worse for this, they have their own system entirely.
If the "old woman" is on in HKG you can forget your priority, she has her own priorities!
An overhaul is also required.
Employees before companions or beneficiaries.
DOJ should also be important, its demoralising seeing the travel companion of an IT worker being loaded on before someone that has been working for the organisation for many years simply because they have a higher on load cat! which was part of their contract.
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Old 25th Jul 2009, 09:55
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OCCR, onload category into economy, like, 42y, is based on date of joining. Its when you get to the upgrades that the IT workers get priority first up into the premium classes, usually first, because that's what they're entitled to.

A 42y is a 42y, and if there are no upgradeable seats, the person with the longest time in the company will get a seat in economy first.
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Old 25th Jul 2009, 10:44
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Autobrakes4 is right, but DOJ is only relevant within each priority number, so the longest in the company with a 42Y will get on before a more junior 42Y, but not before a more junior 40Y.
Travel companions will only carry the employees priority if travelling with the employee on a 42Y, 47Y or 50Y, or by themselves on a 40Y or 41Y.

Upgrades are a different kettle of fish, and no beneficiary travelling by themselves should get an upgrade before any employee.
The reason is that the upgrade priorities for employees range from 10 to 17, and unaccompanied companions range from 20 to 27.

It's all on the staff travel website, info>policy>travel categories.
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Old 25th Jul 2009, 11:26
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Mates and Buddies Travel

Staff travel has no consistency.It is all down to the person who is checking you in.Reports have been written and followed up but appear to get filed____in a wastebin.
The staff in LHR were the best.Not so sure now that Mr.Coll has left.
The procedure in NRT is also without peer.Good way to come home from Europe is thru' Tokyo.Fly JAL all the way.Forget QF.
Use Qantas Staff Travel to book on other carriers.You get treated as a human being rather than a nuisance
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Old 25th Jul 2009, 11:46
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yes that is true about the onload cat into yc....
not helpful when the only seats left are in jc or pc.

I have seen staff on 20 years service being left behind (no seats in YC) as their upgrade category was not as high as a "visitor" with one year!

If YC is full your LSL or Annual leave mean nothing. Someone who has a J15 or above will get in ahead of you into JC.

So if there is one seat left on the A/C and its in JC, a person with a higher upgrade who has been employed for one year gets it! than someone who is on a J17 20 years.

I called staff travel and they have confirmed this!
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Old 25th Jul 2009, 21:00
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OCCR, the upgrade way of doing things has been in qf international like, forvever! They won't change it in a hurry.

This is why you will always get into economy before me, but you will have to wait till I'm on in J class, with my J13 priority before you do!!!!!!!!!

Like it or hate it their is a hierarchical ladder in most things in life. That's why bosses drive company supplied BMW's, and the workers buy their own Holdens.
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Old 26th Jul 2009, 00:16
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my experience

is that on my recent travel to LHR , australien airports, lhr have their own rules, hgk, sin was ok. in lhr i even looked at the computer seeing the list of upgrades (which had me with the highest upload/upgrade category but still did not get the j/c seat (2 seats available). unfortunatly one has little options to do something about it.
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Old 26th Jul 2009, 07:08
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Latest CSO allowing use of cabin crew jump seats at the captain's discretion for staff travellers should help a few more people get on when the flights are over the top.
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Old 26th Jul 2009, 07:58
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I'm curious as to what you mean by the service to you when on staff travel is 'not good'. If by that you mean maybe having to wait for a meal or being given a tray & informed that crew will be back with mains shortly, then sorry that is how staff travel works.

Paying pax first, duty travellers next & 'R' pax last. I've been appalled at some of the tantrums I've witnessed from companions on recreational travel at either not getting their first choice or being asked to wait. I'm sorry, you're on a staff ticket and you expect me to give you a first choice & make a paying pax miss out? Think again mate, staff tickets are a privelige not a right and getting sulky with the crew when we run out of ice cream won't help matters.

Having said that 99% of our staff travellers are great, but it does cheese me a bit to see some IT guy's girlfriend's mum sitting up there while others in the company miss out on seats altogether. Biggest way to win over a large chunk of staff would be for AJ to fix the staff travel issue for the casual crew once and for all. I believe they are the only cabin crew anywhere who get no perks whatsoever on their own airline. Sure, they are contractors but they work alongside everyone else doing the same job. Even Easyjet crew get travel perks from day one!

I know some people reading think this is a petty thread but it's true, employees in other industries get plenty of perks yet a lot of the general public seem to think airline staff are spoilt, why, it's the same as anyone else who gets a company car, shares or paid business trips...
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Old 26th Jul 2009, 08:31
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CSO?

Ok, have just looked, which CSO is this? Dates what? Are you sure you don't mean FSO? Can't find it, and am very curious....thanks
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Old 26th Jul 2009, 08:35
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We got a FSO on the new policy which gives Captains the right to give cabin crew assist seats away to staff travellers.
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Old 26th Jul 2009, 08:40
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thanks

thanks autobrakes, found it...would be handy however if cabin crew were informed via CSO (maybe this is coming?), as most don't have home access to the intranet, or the initiative to look it up like I did hehe . Glad someone is showing some sense...good to hear. I would like to think we can all help each other.....
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Old 26th Jul 2009, 08:46
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A little tip folks, THAT WORKS! try to travel with your laptop, when facing the nazi's at the desk ,waiting, waiting, waiting to get on, have laptop open on top of trolley, examine laptop with great concentration, THEY KNOW what you are looking at, exactly the same thing they are looking at, available seats, they also know that when there is at least 30 seats available, no football team is about to materialize, and there is no excuse to give you 5 mins to board, try it. After a very stressful wait in SIN, I tried it, after advice from a retired LAME who was also hoping to get to LHR and it worked. Never travelled without it after that and has never let me down. It also clarifies if there really is no seats, as happens every so often, and you don't go away to try tomorrow, feeling a little cheated, and not too sure if they were simply being vindictive.
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Old 26th Jul 2009, 09:00
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Teresa
Could you possible divulge which site would be able to give such detailed info on loads, especially so close to departure time?
Im going away soon and would love to be able to check out my flights.
Cheers
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Old 26th Jul 2009, 09:06
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Having had a reread of the FSO, it seems that the assist jumpseat is for use only by operating aircrew with accompanying travel beneficiaries. So operating tech crew or cabin crew who have beneficiaries on the trip with them. Not every staff member who is listed on the flight?

Better than nothing I guess.
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Old 26th Jul 2009, 09:16
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Teresa

My recent experience is that the staff travel site does not reflect the reality.
Unless you have the real thing you are still behind the 8 ball.
On my recent trip, a nice young fellow at check in swung the screen around and showed me exactly where I was in relation to other staff.1st time ever.
There was a balls up with seat allocation but thats another story.Cant believe they make full payers queue up for half an hour just to drop their bags.Its constant crisis management with the soon to depart flts being called to the front of the queue.
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Old 26th Jul 2009, 09:19
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A/brks

yep , I tried for a jump seat recently and was told not for rec travel.
(I'm a LAME). Another way to get somewhere gone, sadly...
Got me out of jail a few times.
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Old 26th Jul 2009, 09:24
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ampclamp, you're talking about something else. Jumpseats on the flight deck are now only for duty travel tickets or staff travelling to/from a duty on staff travel tickets. That is what you are referring to. This is a few months old.

The one I'm on about is a new directive regarding the use of assist cabin crew seats, in the cabin. Used only by accompanied travel beneficiaries of operating crew. This is a few days old!

Last edited by Autobrakes4; 26th Jul 2009 at 10:06.
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