I agree totally, the whole system needs an overhaul.
the main problem you hear about day after day is that people are not boarded on their category.
BKK is the worse for this, they have their own system entirely.
If the "old woman" is on in HKG you can forget your priority, she has her own priorities!
An overhaul is also required.
Employees before companions or beneficiaries.
DOJ should also be important, its demoralising seeing the travel companion of an IT worker being loaded on before someone that has been working for the organisation for many years simply because they have a higher on load cat! which was part of their contract.