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Qantas Staff Travel

Old 29th Jul 2009, 09:16
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Bug a lugs, I just made a Long Service Leave booking the other day actually. Had to spend about 30 minute waiting for the call to get through to someone tho!!
Anyway, if you go to the staff travel website and then go to the Employee tab, look for the "My Benefits" tab and that will show you what you are entitled to
Quite handy as it shows what stages you have owed to you, High Priority trips, etc etc
Hope this helps

Last edited by whatever6719; 29th Jul 2009 at 09:30. Reason: Incorrect info
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Old 29th Jul 2009, 10:45
  #102 (permalink)  
 
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Just thought I would clarify the upgrades for staff travel/duty travel.

I have spoken to QF groundstaff about this and ever since they got that new checkin system the groundstaff are unable to see everyones seniority numbers and start dates and that the computer randomly assigns upgrades to whoever. One day I was operating and had a few QF Crew paxing but were downgraded to economy as they were informed that there was no seats available in Business.

Then in the final minutes of boarding a JQ Crew turned up and had been seated in Business Class! After clarifying with G/S they said they were unable to see the QF Crews seniority numbers!
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Old 30th Jul 2009, 03:04
  #103 (permalink)  
 
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Then in the final minutes of boarding a JQ Crew turned up
Bluddy Jet* scum

High class, I take it the QF crew were CC, as QF tech crew are pos space when d/heading ?
If the Jet* crew was Tech, then start date is irrelavent due to QFs rank system ( Jet* tech crew have higher upgrade priority than QF CC ) also if the Jet* crew was positioning for duty they would have a higher upgrade code too. ( although from memory, Jet* CC have no upgrade when d/heading )
Apart from all that there is always a possibility that the Jet* crew had longer years of service.
Cheers
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Old 30th Jul 2009, 04:24
  #104 (permalink)  
 
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Sorry Cunning, not quite right. Shorthaul CC (duty travel) have higher upgrade priority than most staff, if not all.

Last edited by uz32; 30th Jul 2009 at 04:30. Reason: addition of (duty travel)
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Old 30th Jul 2009, 12:30
  #105 (permalink)  
 
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ever since they got that new checkin system the groundstaff are unable to see everyones seniority numbers and start dates
Wrong. They are either too lazy, or don't know how to look it up. It's not as obvious as it was in Qube, but easy to find. They probably can't find the "seniority number" because there is no such thing. I assume you mean onload category.

the computer randomly assigns upgrades to whoever.
Wrong. And rubbish. The system uses upgrade categories and start dates to determine upgrades. On a recent staff travel leisure trip of mine, the system worked accurately.
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Old 30th Jul 2009, 14:11
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staff travel leisure trip of mine, the system worked accurately.
that's all we want

Last edited by OCCR; 30th Jul 2009 at 14:27.
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Old 30th Jul 2009, 23:06
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Wrong. And rubbish. The system uses upgrade categories and start dates to determine upgrades.
Yes. However duty travel tickets for CC (SH at least) DO NOT include start dates. They are omitted from the booking (there is zeros in the place of the start date). I do not know who is responsible for putting them in their, or the systems involved. But I can confirm that the dates are not present in the onload information in DUTY travel bookings for SH CC since the new system came into play.

Our managers say it is due to IT issues.

Re. the paxing JQ crew in J/C and SH in Y/C I can offer the following. Were the SH CC booked onto the flight at the last minute (or crewing were late making the booking)? If booked by crewing after -15 then your regrade is not able to be actioned as the system has already completed this process.

Last week we had 27 spare seats in J/C. A paxing FA was allocated Y/C as crewing created her booking after the regrades had been finalised (this is an automatic process). Ground staff were 'unable' (their words) to process a regrade as that 'part' of the system had closed.

As another example, the system does not allow bag tags to be printed after -30. Nor will it let pax eligible for regrade board before the regardes have been actioned at -15. This is annoying if you want to get onboard to stow your bags, knowing you won't get J/C.

Last edited by ditzyboy; 30th Jul 2009 at 23:16.
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Old 1st Aug 2009, 01:20
  #108 (permalink)  
 
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Quote:

Wrong. They are either too lazy, or don't know how to look it up. It's not as obvious as it was in Qube, but easy to find. They probably can't find the "seniority number" because there is no such thing. I assume you mean onload category.

Kotoyebe, It is not easy to find the Staff members year of joining.
In order to do so you need to look at each individual Customer Record or retrieve their booking to access the year of joining.
Not easy, and very rarely would Checkin Staff have time to do so.

With Qube each passenger name would show with Onload,Upgrade Category and year of joining EG: 50YJ1887
Altea list only shows 50YJ18

So one must assume the system has it in the right order.

I agree with you,it certainly does not "randomly assign upgrades", but without easy access to year of joining info,it is impossible to know if the system gets it right!
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Old 3rd Aug 2009, 09:37
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The numbers on the Staff Travel website are fictitious and is not true availability. These numbers are linked into the reservations system and incorporate oversale percentages. The same availability any travel agent could see in their CRS.

In addition, the 'Staff Listed' values do not include staff confirmed in Y class (E) class when traveling on 42Y status. If E is available and the individual is confirmed, they are removed from this field.

My recent trips internationally went very smooth in and out of AUS with the upgrade confirmed at time of check-in (pre-assigned by Altea and as per my expectation based on my priority and seats left).

One additional 'catch out' for staff are Frequent Flyers. These customers can still be confirmed in U class up to 6 hours prior to departure. So what may appear as quality availability when viewed can rapidly deteriorate by the time you get to check-in (another feature of the droid in Altea; auto allocation).
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Old 6th Aug 2009, 02:23
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We, as cabin crew, are yet to receive a CSO (if we are to get one at all?) relating to the accompanied beneficiaries using spare assist jumpseats.

My question is will these people be required to remain there during the flight? Is anything relevant stipulated in the FSO?

Are these staff travellers counted in the total pax figure?

The domestic config 763-GEs (except OGV) have two seats which cannot be sold with the standard CC compliment of 7. With 7 CC the max pax load is 252 (of the 254 seats). Can these seats be used in addition to the OWA jumpseat?

Many domestic flight attendants believe these unsaleable seats are for turbulence purposes (as only two jumpseats are near the galley), which is untrue.
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Old 6th Aug 2009, 02:39
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People like myself and funbags will be sure not to bother reading it!
Is that a promise transition?
cause it hasn't stopped you or your other half posting in cabin crew threads before.
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Old 6th Aug 2009, 06:01
  #112 (permalink)  
 
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cause it hasn't stopped you or your other half posting in cabin crew threads before.
Why would my "other half" be on PPrune? Very odd statement to make...I post in some cabin crew stuff because I'm interested in matters concerning my workplace, which we all share.

Anyway, back to Staff Travel matters.
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Old 6th Aug 2009, 08:22
  #113 (permalink)  
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Staff travel on Qantas

Hi all,

I'm looking at using Jetstar for international staff travel soon. Are there any tricks to it or anything I should be aware of that could catch me out? I may also be using it domestically within New Zealand. Any tips would be appreciated.

Cheers,

Maloo
 
Old 6th Aug 2009, 08:53
  #114 (permalink)  
 
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If you are upgradable to Star (or J in QF), make sure you have your benefits page printed and with you to demonstrate eligability.

Both international and domestic are on a first come, first served basis for:
  • Upgrade in INT; and
  • Onload on INT/DOM.
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Old 6th Aug 2009, 09:07
  #115 (permalink)  
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Thanks T-Vasis,

No I'm not upgradeable internationally yet. Which is bollocks in itself.

Do I have to list because it isn't a Qantas flight or is the listing automatic because it is part of the group?
 
Old 6th Aug 2009, 09:19
  #116 (permalink)  
 
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Thumbs up

Maloo, mate all the info is online on the Qantas Staff Travel website. You can buy the JQ ticket online at the staff travel website.. just get there early to check in so you are first the list on the flight your after, as it is first in priority system
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Old 6th Aug 2009, 09:32
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You don't list. Once you make the booking, it will be in the system. You just need to 'register' yourself through the check-in process. If the loads are good, they will process you then and there. If dicey, you will be asked to come back later, but recorded on the list for on-load priority.

You can book on-line via the staff travel website, or via the commercial call centre.

Last edited by PPRuNeUser0198; 6th Aug 2009 at 09:53.
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Old 6th Aug 2009, 10:05
  #118 (permalink)  
 
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No I'm not upgradeable internationally yet. Which is bollocks in itself.
How bloody pretentious and petulant is this 24 year old?
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Old 6th Aug 2009, 10:08
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You've not heard of generation, "why?".
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Old 6th Aug 2009, 11:17
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Ditch Handle - good post

I rode down the back for 6 years before I was allowed to turn left. Be humble with Y until such time you earn the pointy end.

I also look at it this way, if everybody got J or P from the onset, then no one would ever 'get on' as there would never be any seats available up the front (or upstairs on the Queen and Beluga).
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