QF Longhaul Cabin Crew Promotions

[roamingwolf]

cropduster
your leading with your chin on this one mate.i reckon it's because they were getting too many complaints when s/h did them..who knows pal,carmen does a lot of wierd stuff.

[surfside6]

The Dwarf's Harem

Crew Management have no skill set to run anything.
They are pen pushing administrators ruled by KPIs
They are all recent employees who,apart from an ex DJ domestic hostie,have no "in the air" airline experience.
No one has an MBA which is minima for any management position.
At least Winnie was hands on and apart from being a little naive was a damn fine manager.
What you have now are individuals that should be sharpening pencils in the Woolies stationery counter.
They do have ambition though...not much else

[DEFCON4]

So We Have...

The "Nighties of the Round Table"
Thats the problem in a nutshell
Whenever there is an imbalance of male/females in a management situation you will always have problems.
Too much touchy feely and not enough practical objective perspective.
The hell with political correctness.
This lot want androgeny.
Just look at this "pool" of prospective CSMs..androgeny is safe...ineffective...but safe.
In an environment of constant change you dont want safe..you need energy motivation inspiration charisma and leadership.
There are none of these qualities at the round table.
Just remember "Pantyhose is the closest thing to a Dixon"
There is a lot of pantyhose at the round table

[outandabout]

Qf Long Haul Promotions

If the managers at LH were in the real word they would not survive. They have no idea of how to "manage" any one let alone the unique situation of managing cabin crew. Cabin crew are different from, say the check out chick, cabin crew need someone as a manager who have the experience of at least working on a Qantas aircraft as cabin crew member (or any airline that does a full service not the "no frills" type of service). Do they no realise that cabin crew are the "front line" if passengers get good service they come back. This happens in every line of business not just the airline business.

[lowerlobe]

Under the freedom of information act here is a transcript of a recent job interview somewhere in Mascot.

Interviewer: Good morning ,take a seat and here is your uniform,manuals etc….
Applicant: Good Morning,…. err…,don’t I have to pass this interview first?

Interviewer:Sorry..err yes..This is a first for us as well…
ApplicantK well I’m ready to go

Interviewer:What questions would you like me to ask you?
Applicant:This has got to be the best interview I’ve ever had.Ok ask me about the job.

Interviewer: Yes,well why do we want to give you the job?
Applicanton’t you mean why do I want the job?

Interviewerhh..Ok ..sorry.I forgot my role..sorry .I’ll go along with this then.. so why do you want this job?
Applicant:I think I will be an asset to the company and look good in the tie and jacket.

Interviewerxcellent…..price check on aisle four…sorry I miss the supermarket…How long did you work on the BOS desk?
Applicant:….errr we worked there together for 4 years….

Interviewer:How would you motivate and discipline a crew member?
Applicant:That’s easy they are both the same…clause 11’s for both.

InterviewerK…That’s right.What do you think are the benefits of being a CSM?
Applicant:Well,I have first shot at any food from up the front and a beaut little seat I can read the telegraph and eat at the same time.The phone is right next to me and I can have my paper work so it looks like I’m doing my job.

Interviewer:Very droll…Your serious aren’t you? Do we really have a seat for the CSM?
Applicant:Yes,it’s at the CSM station….you know under the stairs…

Interviewerh now I know your joking…we don’t have stairs…..Do we?????
Applicant:Yeah,that’s how you get to the upper deck…..

Interviewer:We have an upper deck????
Applicant:Well,on a 747 we do

Interviewerk well lets move on to a hypothetical situation.What would you do if the aircraft was delayed and you were short first class catering by 3.
Applicantrrr…. I’m not sure..what do you think I should do?

Interviewer:Well,we don’t know either that’s why we are asking you.We had this situation the other day and none of us knew what to do.This sort of thing never happens when you are stocking shelves.
Applicant:I suppose we could give out free car wash vouchers…

Interviewer:Well, we have no idea either so if you can think of anything give us a call.Have you any questions for us?
Applicant:Yes …Is there any face painting in the training course?

Interviewer:Yes,in fact we have a number of group exercises planned.Face painting is on day 2 and obviously before the uniforms are issued.We have group hugs on day 3 and we play twister on day 4.We really are having trouble filling in the 2 weeks so if you can think of anything we can do let me know.
Applicant:Well,there is always the tours of the terminal and the jetbase.

Interviewer:Hang on that’s a great idea,that will take a day easily.
Applicant:What about a few pre departures and a famil trip to AKL?

Interviewer:Sorry,our budget is only $12.57 per day.
Applicant:When will I know if I have been successful in my application?

InterviewerH that’s easy .That was decided about 2 weeks ago….let’s go over to uniforms and we can get your measurements…MMmmmm

[stubby jumbo]

LOST

.....'could not agree more with the sentiments discussed thus far.

These Clowns are really doing my head in.

Last week I asked one of them ( Lurch) if it was possible to sign off for a new jacket as mine was almost in tatters ( after being Dry Cleaned to death !!! ).
Anyway she said:
"its not too bad .......come back in 1-2 months for a re evaluation".

OK, fine then. If you want me to front pax with a uniform jacket that looks like some bum would wear in Belmore Park.....fine by me . BUT, please make sure you brief the new CSM's coming off the "LOST" island that this is the new standard , 'cause as sure as hell I'll be the bunny who'll get pinged on their first trip as a sign that they are achieveing their KPI's.

I'm really hoping that we have a massive RESTRUCTURE soon in cabin crew and we have a total flush out to purge us of this Management ( weeze ) team

[captainrats]

LHR Returnees

To add to the interesting mix: 2 LHR returnees have also been promoted to the CSM role.
Didnt think that was possible.

[RedTBar]

The rules were that you came home and were re-instated to the same rank or position that you were prior to taking LWOP and moving to LHR.They could very well have been back and operating in their previous category and then applied for the CSM position.

The question is how long have they been back?

[radiation junkie]

Brownie Points

....To add to the interesting mix: 2 LHR returnees have also been promoted to the CSM role. .....
Anything's possible if you have clocked up enough brownnose points, especially on the LHR basing which is a financial fiasco, but a management success story ! But then again, they could have been qualified individuals with the right experience and qualifications for the CSM position. Just like the other special Qantas management chosen ones. CAVE CANUM !

[roamingwolf]

all i know is that they only have promotions every 10,000 years then when they do they offer it to their mates and even if you get lucky you have to move to mel.fanbloodytastic

[DEFCON4]

Devaluing The Role of Cabin Crew

Since dixon has been CEO there has been an agenda to destroy the Cabin Crew Culture.
By destroying the culture he has also overseen a decline in the quality of service provided.
Essentially crew needed to trust each other and their manager(FSD/CSM call it what you will)
There also needed to be cohesion.
Trust has evaporated as the domestic culture of "dobbing" has infiltrated into Longhaul.
Cohesion is also long gone with casuals, AKL and BKK based crew being indignant at being paid less for doing the same job.
The "Us and Them" mentality does not augur well for service excellence.
Now we have the jobs for the chosen ones.
Having seen the list 5 are trustworthy and one of those has just withdrawn from training(with more to follow).
It has dawned on some that they are merely stooges for the ground based hedgehogs.
It peeves current management that they have little contol over service delivery.
The more they try the more service levels deteriorate.
There is no trust anywhere.
CYA(cover your ass) is now de rigeur.
The environment is toxic.
It will become worse with arrival of the "elite fleet"(A380)
The crew operating on these aircraft will be "chosen".
If you want to continue to fly to LAX start getting cosy with a visitor now.
Everything comes around... all the toadies eventually lose their shine and reality dawns.
Remember folks ...you are a necessary evil.
If they could get away with it QF would employ Kalahari Bushmen at $10 a month.
You are just a number..not a person. Not a trusted employee.
As the Chairman of Mac Bank so quaintly put it ...you are a "unit of work"
Welcome to the brave/ new toxic world of Qantas.

[mrpaxing]

so true

[mach2male]

The Great Unrecognized

The application deadline for the CSS postion has been extended.
Why?
The quality of candidate has been rubbish.
It would appear that most contenders have no idea of just exactly what a CSS does.
It is from this pool that CSMs are drawn.
The future availability of quality CSMS looks pretty grim.
There is going to be lot of promotion over the next few years.
If the quality of candidates is so poor locally perhaps the off shore bases may offer up a few aspirants.
This is a great spectator sport.
Perhaps some of the visitors may have to go out online and show how its done.
There would be many who would love to submit a behavioural review of an online visitor.
Perhaps then they may understand why so many are totally disengaged.
C'Mon Tarantella..get out that old DJ frock and show how the professionals do it .

[stubby jumbo]

......the reason why they are scratching for "quality CSS's" and they can't find them is there has been ABSOLUTELY NO DEVELOPMENT/TRAINING for any aspiring person in the interim/past 5 year period.
If these Clowns were serious about "quality" they would be doing what most large corporations do and that is......INVEST $$$$$$ IN THEIR PEOPLE.

Its called succession planning you dopes.

Tech crew have it, jnr managers have it...............but alas for the Tea & Coffee professionals.................'just give 'em crap programs like EXCEPTIONAL ( what a cock up that was??!!)

Anyway, let this be (another) lesson for our incompetent fools ( read Managers -hiccup). If you want quality.............:

1. Have a Plan
2. Spend $$$$
3. Give us some meaningful development programs-not some half baked slop that is wacked together on a Friday 'arvo @ Biggles.
4. End of lecture.

[Zeus Ex Machina]

The Irrelevance of your Manager

During the recent CSM interview process your manager was asked to "support" or "acknowledge" your application.
Many of those who were successful were not supported.
Also during your annual review you are rated from one to five,with 3 being average and 2 as underperformer.
A number of those successful wre rated as 2.
Therefore "ceterus paribus" your manager's opinion counts for......ZIP!
Managers credibility now......minus zero...an imaginary number.
Time for some introspection visitors...not ours....yours.
"A few were promoted but many were chosen"

[stubby jumbo]

..............'word just in from Stalag 4 is that Colonel Klink is really doing EVERYONE's heads in!!!

His "exhortations from high" apparently rival Moses on the Mount. Only problem is...... ........he hasn't a clue of what the actual 10 commandments are?

Apparently not satisfied with the "usual" role plays.......they are using innovative methods of training.............wait for it !!!!???

Trained professional actors as F/A's to help the aspiring CSM's practice "kicking ass".

I would of thought that it would of been a cheaper option to call a REAL F/A from standby............no acting required and damn cheaper to boot.

I might just call Actors Equity to see if they approve one of their own dressing up in QF uniform.
Maybe the FAAA should sign them up.......we need all the members we can get

[lowerlobe]

Stubby....Who are you referring to as Klink?...

Is it Action Jackson by chance?

You don't have to mention the full name just pm me with the initials..

[mrpaxing]

as a point of interest

i would like to know as well who klink might be.............pm thanks

[cartexchange]

yes who is Klink

[stubby jumbo]

.............and so it has come to an end.

The prisoners of Stalag 4 have all fled the compound.

Not before the "Black Widow" came in to give them one last "warning",
ie.. she said.."quote" :

• Seniority......."I am determined to rid this curse from Cabin Crew"
• A-380..........." A dedicated group of crew will staff this fleet"
• EBA..............." We are still not competitive with SQ or EK.....hence things will need to change. We will not be issuing AWA's, however, we will need to get more efficiencies".

Enjoy your flying boys and girls whilst you can. There is a brave new world ahead.

Special Thanks to my double -agent on the "inside" for this intelligence.