Jetstar service?
I don't think allthecoolnamesarego actually wrote that post, they just posted it here for our benefit.
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Originally Posted by Dave Incognito
No one was telling us anything. Not even why another Jet Star flight to Melbourne with a much later scheduled departure time left before us.
The airlines will never tell you this.
In your situation the Jetstar had to cope with ONE load of upset passengers.
If Jetstar had accommodated your load of passengers on the later sheduled aircraft, diverted the Melbourne aircraft to where you wanted to go - they would have had to off load those Melbourne bound passengers.
Thus Jetstar would have had TWO aircraft loads of disgruntled passengers.
If you're on Jetstar's side of the counter you can see the best commercial way out of the situation.
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Originally Posted by aircraft
Long queues and terse check in staff? Exactly the sort of thing you should have been expecting.
IMHO, a smile and a pleasant manner is not really asking the earth.
Low cost carrier should not mean low cost attitude.
and have a nice day.
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Animalclub,
The other aircraft I mentioned was flying exactly the same route as ours, i.e. CS-ML. It was also running late, however only by about an hour. In the whole time I was waiting in the terminal I don’t recall any apologies or updates regarding that flight either.
I can assure you that Jet Star had TWO loads of very unhappy customers. . Most of this unhappiness could have been avoided with some simple honesty and communication. Like I said the first person to offer this was the Capt. around 9hrs after our scheduled departure.
aircraft,
Do you seriously part with your hard earned cash with the expectation of poor service or terse staff? It doesn’t matter what you are selling, the customer you are dealing with is the one paying your wage and they deserve to be treated accordingly. Any moron can check your licence, print a boarding pass and stick a tag on your bag. The advent of self check in is testament to that. However, you get paid to be a representative of the airline and provide service. There is a big difference.
Going back to your GA analogy, you are dead right. The pilot doesn’t just get paid to get the aeroplane from A to B. If I told my passengers to simply get on / get off, not make any effort to ensure the flight is smooth or keep them updated with any revised ETA’s, I would expect to be having tea and bikkies with the boss. Why? Because I work in a service industry therefore providing service is part of my job. If passengers are boarding my plane expecting me to be terse (even in challenging circumstances) then I have failed to carry out my job properly. Ditto for check in staff.
The other aircraft I mentioned was flying exactly the same route as ours, i.e. CS-ML. It was also running late, however only by about an hour. In the whole time I was waiting in the terminal I don’t recall any apologies or updates regarding that flight either.
I can assure you that Jet Star had TWO loads of very unhappy customers. . Most of this unhappiness could have been avoided with some simple honesty and communication. Like I said the first person to offer this was the Capt. around 9hrs after our scheduled departure.
aircraft,
Do you seriously part with your hard earned cash with the expectation of poor service or terse staff? It doesn’t matter what you are selling, the customer you are dealing with is the one paying your wage and they deserve to be treated accordingly. Any moron can check your licence, print a boarding pass and stick a tag on your bag. The advent of self check in is testament to that. However, you get paid to be a representative of the airline and provide service. There is a big difference.
Going back to your GA analogy, you are dead right. The pilot doesn’t just get paid to get the aeroplane from A to B. If I told my passengers to simply get on / get off, not make any effort to ensure the flight is smooth or keep them updated with any revised ETA’s, I would expect to be having tea and bikkies with the boss. Why? Because I work in a service industry therefore providing service is part of my job. If passengers are boarding my plane expecting me to be terse (even in challenging circumstances) then I have failed to carry out my job properly. Ditto for check in staff.
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Originally Posted by Ejector Pump
Long queues for sure, I would imagine that every airline in the world has long queues, even my local bank, grocery store and fast food shop have long queues but they manage to provide their service without the terse attitude.
IMHO, a smile and a pleasant manner is not really asking the earth.
Low cost carrier should not mean low cost attitude.
and have a nice day.
IMHO, a smile and a pleasant manner is not really asking the earth.
Low cost carrier should not mean low cost attitude.
and have a nice day.When people fly Jetstar they automatically think of all the bad things they've heard and take them to the airport check in counter.
You can only hear the same old jokes about open seating so many times or be abused over excess baggage so many times.
When someone has thrown something at you, or if you've been spat on by a passenger there's only so much you can take.
As someone said a little earlier, try being nice to the checkin staff and see what a response you'll get.
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I keep seeing in this thread how this poor soul 'bought' his Qantas ticket not knowing he would end up on a Jetstar flight. Didn't I see he had 'cashed in' some Frequent Flyer points. Now the question remains as to whether he accumulated those points by buying Qantas tickets with HIS money or they came from work related flying that his company paid for.
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Originally Posted by Leane7
,,,,,. Also the flight numbers are not even normal flight number they are 1 didget longer & start with a 5 to indicate that it is not a QF flight but a codeshare flight. .......These ppl just need to get over it. .....As Mobi LAME said did this person even earn the FF points themselves or were the tickets all paid for by their company? Or maybe they even did a name transfer with the FF points that were earned by a family member?
1. How would Joe Blow know the ins and out of the flight number allocation system? A number to most is a number is a number.
2. So what if the points were accrued as a result of an employer paying for the travel. This is a herring.
3. So what if the points were assigned by someone else. Good luck to them for having generous friends or family. Another irrelevancy.
What part of this following statement don't you understand? There is NO excuse for poor service or no service no matter who pays and at what cost.
B A Lert, you said:
In an ideal world, you could expect "good service" irrespective of the circumstances, but if that is your expectation in this world then you are in for anger and disappointment.
What part of this following statement don't you understand? There is NO excuse for poor service or no service no matter who pays and at what cost.
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Lots of talk here about front line staff offering bad service.....have you made an internal call to QF lately.
What service?
half the time they are too busy socializing and eating cakes to answer calls
The hypocrisy is unbelieveable........
Try calling operations and see what you get!
Rude, uncaring and non interested staff who have an intense dislike and jealousy of crew, and yet they wouldn't have a job if it wasn't for us..
What service?
half the time they are too busy socializing and eating cakes to answer calls
The hypocrisy is unbelieveable........
Try calling operations and see what you get!
Rude, uncaring and non interested staff who have an intense dislike and jealousy of crew, and yet they wouldn't have a job if it wasn't for us..
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I get the distinct impression that GD doesn't give a rats whether Jetstar Dom or Int actually makes any sort of profit.
I believe the end game is to get both organisations up and running, with the labour agreements signed off; if they make a profit fine, if not, in five years time the aircraft and crews will be repainted and wet-leased back to QF in QF colours.
Anyone who wants a job with QF will be shown the J* AWA and be told, "take it or leave it." The 787 will be first cab off the rank, any other new aircraft types will go to J* first, until it "folds" of course.
That is the reason that AO and the wet lease precedent is so important.
As GD said, "AO has served its purpose."
I believe the end game is to get both organisations up and running, with the labour agreements signed off; if they make a profit fine, if not, in five years time the aircraft and crews will be repainted and wet-leased back to QF in QF colours.
Anyone who wants a job with QF will be shown the J* AWA and be told, "take it or leave it." The 787 will be first cab off the rank, any other new aircraft types will go to J* first, until it "folds" of course.
That is the reason that AO and the wet lease precedent is so important.
As GD said, "AO has served its purpose."
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Hows about this rumour doing the rounds up at Air Japan amongst all the ex-AN boys.Thanks to Mark the Wheel a supposed sweet heart deal for DEC's has been done ,seeing as all of the Japan Air boys will be first cabs off the rank with B787 endorsements.So as per the add "lets fly JetStar".
Waiting for comments with bated breath.
Waiting for comments with bated breath.
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Originally Posted by cartexchange
Try calling operations and see what you get!
Rude, uncaring and non interested staff who have an intense dislike and jealousy of crew, and yet they wouldn't have a job if it wasn't for us..
Rude, uncaring and non interested staff who have an intense dislike and jealousy of crew, and yet they wouldn't have a job if it wasn't for us..
travelscoop.co.nz
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an unforgettable travel memory! :)
Great write up, I've linked into this page from my site... I used a bit of editorial licence with the leadin snippet, hope that meets with the writers approval.
Grandpa Aerotart
All this angst over JQ
How about this for a theory.
If you want full service buy a ticket on a full service airline,
If you want to earn top money flying aircraft leave Australia and go overseas,
If you don't want to pay for a type rating don't,
If you are QF and seriously worried about your T&Cs, and you probably should be, go on strike...or resign and head overseas where your qualifications are in desperately short supply.
Sooner or later if enough people vote accordingly things may change...if not enough people vote accordingly they won't.
Either way you will feel much better.
But if someone else decides to buy a ticket on JQ or a type rating to further their careers or stay in Oz and be paid whatever the going rate is that is their choice and it shouldn't effect you one little bit.
Unless of course you are one of those people who seem to need to get extremely angry over circumstances not being as you would prefer and chose to blame others while winding yourself up into a little ball of seething tension.
Seems a waste of emotional energy to me. I don't worry about what the ugg boot set are paying for a ticket or getting service wise. I buy an ID90 J class ticket on my employer airline or those with an interline and travel in comfort served by FAs who I work with who always seem to have a smile. Once a year I travel free J class on annual leave travel and on one other occasion a year I travel J class anywhere on the network for the price of the taxes charged by the desto countries on our network. So does my family.
I don't lose sleep when other pilots decide to leave the expat life and return to work for JQ in Oz...it's their decision and the only effect on me is my pay will go up if enough leave...off you go fellas!!!
Get on with your lives as best you can and let others do the same...whinging in here achieves nothing other than raising your blood pressure.
There are choices out there in the world. Vote with your feet and win or don't and live with your choices...but for fecks sake if you can't/won't get off your arse shut up and suffer in silence.
How about this for a theory.
If you want full service buy a ticket on a full service airline,
If you want to earn top money flying aircraft leave Australia and go overseas,
If you don't want to pay for a type rating don't,
If you are QF and seriously worried about your T&Cs, and you probably should be, go on strike...or resign and head overseas where your qualifications are in desperately short supply.
Sooner or later if enough people vote accordingly things may change...if not enough people vote accordingly they won't.
Either way you will feel much better.
But if someone else decides to buy a ticket on JQ or a type rating to further their careers or stay in Oz and be paid whatever the going rate is that is their choice and it shouldn't effect you one little bit.
Unless of course you are one of those people who seem to need to get extremely angry over circumstances not being as you would prefer and chose to blame others while winding yourself up into a little ball of seething tension.
Seems a waste of emotional energy to me. I don't worry about what the ugg boot set are paying for a ticket or getting service wise. I buy an ID90 J class ticket on my employer airline or those with an interline and travel in comfort served by FAs who I work with who always seem to have a smile. Once a year I travel free J class on annual leave travel and on one other occasion a year I travel J class anywhere on the network for the price of the taxes charged by the desto countries on our network. So does my family.
I don't lose sleep when other pilots decide to leave the expat life and return to work for JQ in Oz...it's their decision and the only effect on me is my pay will go up if enough leave...off you go fellas!!!
Get on with your lives as best you can and let others do the same...whinging in here achieves nothing other than raising your blood pressure.
There are choices out there in the world. Vote with your feet and win or don't and live with your choices...but for fecks sake if you can't/won't get off your arse shut up and suffer in silence.
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RE: The original waffle on page 1
I wrote this several days ago in some haste, and having done a little more investigating, it would appear that I was wrong regarding temperature control on the A320. It seems Cabin crew do have some limited control over temperature. I think they have +/- 2.5 degree control over what the flight crew set???
Please feel free to correct me if I'm still wrong all you A320 folk.
I will go back to my Dash 8, and eat a crew meal of 'humble pie' - It wouldn't be the first time.
I will still stand by what I said though - If it really was so hot in the cabin, the flight crew would be the ones who would have to do something about it.
PS. Allthecoolnamesarego - If you didn't write the diatribe, may I ask where you found it? Thanks.
Once again mate you’re having a go at the crew. I’m tipping you flew on an A320? If so the cabin crew can’t change the temperature, that’s the sole responsibility of the flight crew
Please feel free to correct me if I'm still wrong all you A320 folk.
I will go back to my Dash 8, and eat a crew meal of 'humble pie' - It wouldn't be the first time.
I will still stand by what I said though - If it really was so hot in the cabin, the flight crew would be the ones who would have to do something about it.
PS. Allthecoolnamesarego - If you didn't write the diatribe, may I ask where you found it? Thanks.