Lots of talk here about front line staff offering bad service.....have you made an internal call to QF lately.
What service?
half the time they are too busy socializing and eating cakes to answer calls
The hypocrisy is unbelieveable........
Try calling operations and see what you get!
Rude, uncaring and non interested staff who have an intense dislike and jealousy of crew, and yet they wouldn't have a job if it wasn't for us..