Originally Posted by Dave Incognito
No one was telling us anything. Not even why another Jet Star flight to Melbourne with a much later scheduled departure time left before us.
DI
The airlines will never tell you this.
In your situation the Jetstar had to cope with ONE load of upset passengers.
If Jetstar had accommodated your load of passengers on the later sheduled aircraft, diverted the Melbourne aircraft to where you wanted to go - they would have had to off load those Melbourne bound passengers.
Thus Jetstar would have had TWO aircraft loads of disgruntled passengers.
If you're on Jetstar's side of the counter you can see the best commercial way out of the situation.