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-   -   EasyJet-5 (https://www.pprune.org/airlines-airports-routes/599888-easyjet-5-a.html)

CEJM 24th Apr 2020 08:20

If I haven’t told you anything that you didn’t know. How can come on here than claiming that you can only request a refund 7 days before departure?

I requested my refund through the website for a flight that was due to depart 18 days later.

Playamar2 24th Apr 2020 09:38

From the Easy website - Your voucher will be valid for 12 months, so you can redeem it for flights right through to the end of Summer 2021.
I presume that means you have to book within the 12 months of issue, even if the flight is outside that period.

Tonyq 24th Apr 2020 10:42


Originally Posted by CEJM (Post 10761283)
If I haven’t told you anything that you didn’t know. How can come on here than claiming that you can only request a refund 7 days before departure?

I requested my refund through the website for a flight that was due to depart 18 days later.

I never asked for your, or anyone else's, assistance. I merely pointed out that the process of requesting a Refund was not being offered in a transparent way, and has been made difficult to find on the website. I don't think a reasonable person would dispute those two facts.

If you click on the link below, and select the "More than 7 days from now" link, it throws you back to the "Change your flight option". So, unless your 18 days flight is the return of an flight that falls inside the 7 day limit, I'm not how you've done what you claim!

https://www.easyjet.com/en/policy/co...ine-support/q1



RealFish 24th Apr 2020 13:24


Originally Posted by CEJM (Post 10761190)
You must be flying with a different easyJet then me. Cash refund is clearly available on the website. I just requested 4 refunds for flights departing between 6 days and 18 days away. So no sleight of hand going on, you just need to do your research better.

I will help you on your way. It is all in the Covid 19 Help hub to which a link is clearly displayed on the easyJet website. “The fastest way to find out your travel options COVID 19 Help hub”.

This is clearly new. According to the site, at the time, the only option to claim a refund for our cancelled flights (25th / 26th March) was to phone and that advice took some finding. The site didn't even give the phone number or a link to it. Like so like many others, it seems, having dug out the number we have been attempting call for a refund without success - calls simply go unanswered.

Thanks to 'Tonyq' we have now used the link that he posted, which we were unaware of. I do wonder though whether this is a holding tactic, similar to that employed by Ryanair, where the 28 day refund window will become ever stretched, 'until Covid is over'. That said, we were, in fact, just about to go down the recharge route. That might, on reflection, have been the better option. We'll see.

As a footnote we have also had some BA flights cancelled. We were able to speak with the airline, via the telephone number they emailed us with and we have our refund. I wonder which airline we will book with next time!

Hial Flyer 24th Apr 2020 19:18


Originally Posted by CEJM (Post 10761190)
You must be flying with a different easyJet then me. Cash refund is clearly available on the website. I just requested 4 refunds for flights departing between 6 days and 18 days away. So no sleight of hand going on, you just need to do your research better.

I will help you on your way. It is all in the Covid 19 Help hub to which a link is clearly displayed on the easyJet website. “The fastest way to find out your travel options COVID 19 Help hub”.

Easyjey have made a massive U turn and have only just reintroduced thie refund online option. Previous to this the only way to get a refund was to call customer services on a number that was well hidden on their site.
https://www.mirror.co.uk/money/easyj...after-21900495

CEJM 24th Apr 2020 21:35

Not disputing that Hial Flyer!

My series of flights were cancelled last week and last Tuesday I followed the link online to request a refund. My cancelled supposed to be on May 6th and a refund could be requested by using the Covid 19 Help hub.

However Tonyq is now correct in saying that the link throws you back if your flight is in more than 7 days.

lfc84 24th Apr 2020 21:56

Stop moaning and just fill out the form

https://www.easyjet.com/en/refund-form

True Blue 25th Apr 2020 10:07

or do like me and say it is within the next 7 days. Or do you just like complaining?

Sharklet_321 8th May 2020 12:50

Would be good to see a SOU base taking advantage of the complete and total loss of most air services down there before COVID-19. There are some quite thick routes up for grabs - of similar passenger volumes to that of MAN-ABZ on an annual basis.

I don't think the runway needs an extension for a domestic operation. The A320 can easily do GVA from SOU in the winter so routes to EDI, GLA, AMS, CDG, BFS, MAN and NCL could be very easily operated.

Fingers crossed. Would be great news for the South Coast.

davidjohnson6 8th May 2020 13:18

A320s for routes like SOU-EDI sounds like a lot of aircraft - perhaps an A319 might be more suitable ?
I know this route had heavy demand in Flybe days, but I'm not sure pax numbers would be quite the same if it was flown just 2x per weekday instead of multiple times per day.

EI-BUD 9th May 2020 03:50

If Wizz launch a sizeable operation, easyJet may focus on that battle to the exclusion of all else, and that would make a SOU operation much news attractive. Furthermore, cruise is not going to recover anytime soon, which is an important element in SOU demand. Before this pandemic started I thought SOU was a logical opportunity for easyJet, now I remain unconvinced. Equally, the appetite for risk into routes that could burn cash will be poor.

speedrestriction 9th May 2020 07:26


Originally Posted by EI-BUD (Post 10776905)
If Wizz launch a sizeable operation, easyJet may focus on that battle to the exclusion of all else, and that would make a SOU operation much news attractive. Furthermore, cruise is not going to recover anytime soon, which is an important element in SOU demand. Before this pandemic started I thought SOU was a logical opportunity for easyJet, now I remain unconvinced. Equally, the appetite for risk into routes that could burn cash will be poor.

Have you looked into the forward booking rates for cruises? You might be surprised.

BACsuperVC10 9th May 2020 16:31


Originally Posted by Sharklet_321 (Post 10776314)
Would be good to see a SOU base taking advantage of the complete and total loss of most air services down there before COVID-19. There are some quite thick routes up for grabs - of similar passenger volumes to that of MAN-ABZ on an annual basis.

I don't think the runway needs an extension for a domestic operation. The A320 can easily do GVA from SOU in the winter so routes to EDI, GLA, AMS, CDG, BFS, MAN and NCL could be very easily operated.

Fingers crossed. Would be great news for the South Coast.

Would it not be a bit on the large size an A320 to do domestic from SOU ?

Sharklet_321 9th May 2020 22:01


Originally Posted by davidjohnson6 (Post 10776341)
A320s for routes like SOU-EDI sounds like a lot of aircraft - perhaps an A319 might be more suitable ?
I know this route had heavy demand in Flybe days, but I'm not sure pax numbers would be quite the same if it was flown just 2x per weekday instead of multiple times per day.

I would envisage similar frequencies to that of Bristol - UK domestic. Southampton and Bristol catchments are about similar in size. You could argue there potentially is larger inbound demand for SOU that has traditionally gone through LHR

MerchantVenturer 11th May 2020 11:27


Originally Posted by Sharklet_321 (Post 10777702)
I would envisage similar frequencies to that of Bristol - UK domestic.

With easyJet that would be up to 5 x daily to EDI - showing an increase of up to 6 x daily from Sept; up to 4 x daily to GLA - showing an increase of up to 5 x daily from Sept; up to 4 x daily to BFS - showing an increase of up to 5 x daily from Sept; up to 3 x daily to NCL; daily to INV, reduced to 4 x weekly in winter.

Accepting that the virus future effect on aviation is unknown that sort of frequency would obviously be a big boost to SOU.

Apart from the Channel Islands with Aurigny and Blue Islands, BRS’s only other UK route is Aberdeen with Loganair that took over from former sister airline flybmi.

BRS should have had 18 based easyJet aircraft this summer: 2 x A321, 10 x A320, 6 x A319, although some of the flights on the domestic routes (and on others) are also operated by aircraft based at the ‘other end’ of the route.



adfly 13th May 2020 06:33

Stelios now resorting to bribery as toys continue to fly from the pram...

https://news.sky.com/story/amp/easyj...lower-11986836

MKY661 16th May 2020 18:24

June now completely off sale by the looks of things, as expected

AndrewH52 16th May 2020 19:49


Originally Posted by MKY661 (Post 10784405)
June now completely off sale by the looks of things, as expected

Really? Domestic flights seem to be available. Liverpool to Belfast, Isle of Man and Jersey still bookable from 1st June?

MKY661 17th May 2020 12:50


Originally Posted by AndrewH52 (Post 10784458)
Really? Domestic flights seem to be available. Liverpool to Belfast, Isle of Man and Jersey still bookable from 1st June?


Oh I didn't see those! I looked at a few routes and all the ones I checked were "sold out" once you selected the dates for them . Good to know.

lfc84 17th May 2020 12:55

IOM is still in the balance due to travel restrictions currently in place between UK and IOM


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