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Flybe-V2

Old 25th May 2022, 07:40
  #201 (permalink)  
 
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Originally Posted by BA318 View Post
Not sure it was that much better. The evening BHD-LBA went out over 3hrs late. The evening LBA-LHR cancelled again too. There was also a BHX-BHD cancelled.
Yes, that all happened after I posted. One thing I have noticed is long turnarounds, which sometimes cause the schedule to slip quite a lot during the day? AMS seems to be the worst.

Might be one reason why things go awry when the a/c are scheduled for 8 or 9 sectors (which I've seen on some days) although I know that should work. Handlers struggling for (people) resource perhaps?
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Old 25th May 2022, 07:42
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The customer reviews are as bad as Flybe v.1. Still a 81% Bad on trustpilot. Yes, I know it’s a. Average of v.1 as well but no improvement. The question is, would you trust them to get you there/on time if you had a connection? I would say, no. Leeds to London can be done on a train for £30 and in 2hrs 15mins. I have looked at a couple of Friday evening flights and they look about a fifth full. Anyway, let’s see how this all plays out
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Old 25th May 2022, 08:07
  #203 (permalink)  
 
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To be fair to Flybe... AMS airport seems to be in a general state of chaos, and has been for several weeks. Flybe delays at AMS are very likely not Flybe's fault
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Old 25th May 2022, 10:54
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Originally Posted by davidjohnson6 View Post
To be fair to Flybe... AMS airport seems to be in a general state of chaos, and has been for several weeks. Flybe delays at AMS are very likely not Flybe's fault
Indeed lots of CityHopper flights running with big delays over the last few weeks also.
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Old 26th May 2022, 17:40
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Sales & Marketing Rule #23

Never let the facts get in the way of Customer perception.
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Old 26th May 2022, 18:18
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TrustPilot is a lightning conductor for angry customers and lacks balance - most obviously by declining to remove reviews which are clearly suspect or from people who aren't even users of whatever service. Its name implies otherwise, but everything I've seen is that it's amongst the least trustworthy of the many on-line review sites.
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Old 26th May 2022, 18:35
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Tonight seems to have gone a bit better than previous days this week. For the first time in four days the evening LBA-LHR has operated and only fairly minor delays on other services.

As to customer perception, repeated cancellations and delays wonít do any favours. Repeated comments on social media seem to be about lack of communication with rolling delays. As you say most people only comment if itís a bad service but more people read them than leave them so the perception grows. Obviously if things go well then perhaps the customer leaves happier than they thought they would which is a plus.
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Old 26th May 2022, 19:29
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Flybe are going to need to ensure that they have at least one additional aircraft available before they embark on BHD and LHR service from Amsterdam otherwise they will come seriously unstuck.





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Old 26th May 2022, 19:52
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Originally Posted by ATNotts View Post
Flybe are going to need to ensure that they have at least one additional aircraft available before they embark on BHD and LHR service from Amsterdam otherwise they will come seriously unstuck.
One would imagine they know this!

See my post #209 above - info received suggested that a/c no.5 (FLBA) will be entering service this week.
No evidence that this has happened yet though

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Old 26th May 2022, 20:18
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Originally Posted by Wycombe View Post
One would imagine they know this!

See my post #209 above - info received suggested that a/c no.5 (FLBA) will be entering service this week.
No evidence that this has happened yet though
Problem is they failed to get a/c 4 into service when 'phase two' started. Realistically they need a spare airframe to ensure there is coverage when the sh1t hits the fan.
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Old 26th May 2022, 20:32
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With the AMS issues this could really become a mess if the fleet is stretched too far. Thereís already delays most evenings and late running AMS flights wonít help.
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Old 27th May 2022, 00:30
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Air southwest. I did caveat very clearly about v.1. No, not angry postings when it went bust. Read the posts on trustpilot as ther are 1110 of them. The public do not need to know about airline ops. They pay gor a service and expect it. Poor planning etc is not an excuse. Weather, slots are and most passengers understand that. The bad 81% is a poll of passengers and most polls use a couple or a few thousand as a trend. Check out yougov to see that.
you may be a Flybe fanatic but don’t let it blinker you..

Those are the facts you seek.
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Old 27th May 2022, 03:20
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Blimey, it’s beginning to sound like Flybe v1 all over again! Was considering using them a few times early summer but I think I will look for an alternative.
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Old 27th May 2022, 05:48
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Mind you, who would you use at the moment? BA and EZY still having loads of short notice cancellations. Trains possibly going on strike. For UK domestics the only company you don’t seem to hear lots of problems with is Loganair. So I think I will either be using them or jumping in my car.
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Old 27th May 2022, 08:01
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Originally Posted by willy wombat View Post
Mind you, who would you use at the moment? BA and EZY still having loads of short notice cancellations. Trains possibly going on strike. For UK domestics the only company you donít seem to hear lots of problems with is Loganair. So I think I will either be using them or jumping in my car.

And Loganair are no better. Especially out of IOM. Was going to book day trip to London using their new LCY route but theyíve canx the early rotation due to no crew.


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Old 27th May 2022, 08:26
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Originally Posted by euromanxdude View Post
And Loganair are no better. Especially out of IOM. Was going to book day trip to London using their new LCY route but they’ve canx the early rotation due to no crew.
Over the last week there have been a few multi-hour delays on their evening flights in and out of SOU also.

There are industry-wide problems. TUI in the UK, for another example, have been having an absolute mare this week (plenty of discussion on the relevant thread).
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Old 27th May 2022, 08:35
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Just to reflect what wombat an euromanxdude have sad. I am intrigued how the industry has got to a crew shortage. My only observation on this is that I know experienced pilots who just want to get out of the industry and doubt this, I assume, would not create a shortage on its own. The only tangible information I have is th3 recent survey where 49% of pilots would not recommend the industry to new starters. Didn’t give reasons though.
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Old 27th May 2022, 08:40
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euromanxdude

Manx Radio reported Loganair saying the cancellation of two weeks of the early rotation was "because the airline is facing high levels of Covid-related absence amongst its Isle of Man-based aircrew".

The flights resume next week.
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Old 27th May 2022, 08:42
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Originally Posted by Haven't a clue View Post
euromanxdude

Manx Radio reported Loganair saying the cancellation of two weeks of the early rotation was "because the airline is facing high levels of Covid-related absence amongst its Isle of Man-based aircrew".

The flights resume next week.
Cheers

No help to me now sadly.
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Old 29th May 2022, 19:56
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I've been looking at Flybe on FR24, and there seems to be a non-trivial number of flights being cancelled. Are these all due to unpredictable things happening on the day - e.g. weather or large numbers of crew catching Covid - or are these predictable in advance or even (whisper it quietly lest the CAA hear) due to poor commercial loads ?

If these cancellations are predictable, are notifications going out on the day of travel, or are pax being notified in advance (i.e. with at least 24 hours notice) ?
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