British Airways-2
I work at LHR and over the years I have seen mice in quite a few different areas, it is not really down to BA, BAA own the building and the mice don't care which bit of the terminal is run by BA, World Duty Free, Prada or Costa Coffee If they are in one area, they will be everywhere.
I'm not saying it's right, but short of hermetically sealing the lounge there is little BA can do about it, anywhere that food is being served will be a magnet for a rodent.
I'm not saying it's right, but short of hermetically sealing the lounge there is little BA can do about it, anywhere that food is being served will be a magnet for a rodent.
BAA Limited no longer exists as they officially changed their name on the 15 October 2012 to Heathrow Airport Holdings Limited.
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I will let you all know post experience if that is ok. May I point out that apart from Tax, this is a free flight so just an observation on the experience as we both could have flown with EK on the same.basis , geography and work makes it work.
Cheers
Mr Mac
Cheers
Mr Mac
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I was having a look at Flight radar for my wife’s trip tomorrow on my way to Germany last night, and it was quite surprising to see that it is very rarely on time varying between 20 min and 5.5hrs !
Can I ask if those regular users of BA and LHR if that is standard for BA there as it’s a pretty lamentable performance at your Hub airport.
Cheers
Mr Mac
Can I ask if those regular users of BA and LHR if that is standard for BA there as it’s a pretty lamentable performance at your Hub airport.
Cheers
Mr Mac
I was having a look at Flight radar for my wife’s trip tomorrow on my way to Germany last night, and it was quite surprising to see that it is very rarely on time varying between 20 min and 5.5hrs !
Can I ask if those regular users of BA and LHR if that is standard for BA there as it’s a pretty lamentable performance at your Hub airport.
Can I ask if those regular users of BA and LHR if that is standard for BA there as it’s a pretty lamentable performance at your Hub airport.
The difference between the two - i.e. pushback and taxy - can easily exceed 20 minutes at an airport like LHR.
How does that answer the question?!
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Because Dave was explaining that a flight that’s shown on FR24 as 20 minutes late probably left the gate ontime or early according to the schedule.
Just picking a random example, BA219 LHR-DEN today is shown as 1225 scheduled departure, 1243 acutal on FR24.
But the scheduled departure time is the time the aircraft is expected to leave the gate, whereas FR24 is showing the airborne time. The actual departure time according to BA.com was 1218.
So you see the discrepancy. A flight scheduled to leave at 1225 leaves 7 minutes early at 1218, but is misreported by FR24 as leaving 18 minutes late.
And the same thing applies to arrivals in reverse. FR24 shows landing time not arrival at the gate. I was recently on a BA flight that landed 20 minutes early but due to delays on the ground finally arrived on stand 10 minutes late. So the actual arrival was delayed by 10 minutes, whereas FR24 would wrongly report it as 20 minutes early.
Just picking a random example, BA219 LHR-DEN today is shown as 1225 scheduled departure, 1243 acutal on FR24.
But the scheduled departure time is the time the aircraft is expected to leave the gate, whereas FR24 is showing the airborne time. The actual departure time according to BA.com was 1218.
So you see the discrepancy. A flight scheduled to leave at 1225 leaves 7 minutes early at 1218, but is misreported by FR24 as leaving 18 minutes late.
And the same thing applies to arrivals in reverse. FR24 shows landing time not arrival at the gate. I was recently on a BA flight that landed 20 minutes early but due to delays on the ground finally arrived on stand 10 minutes late. So the actual arrival was delayed by 10 minutes, whereas FR24 would wrongly report it as 20 minutes early.
Don't complicate matters, Matron.
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By BA's own admission, 75% of its delays are caused by its own internal issues - see slide 92 of the slide deck from IAG's Capital Markets Day linked below:
https://www.iairgroup.com/investors-...kets-day-2023/
There does seem be a concerted effort to improve operational performance at Heathrow, but BA is supertanker and things take time to turn around.
https://www.iairgroup.com/investors-...kets-day-2023/
There does seem be a concerted effort to improve operational performance at Heathrow, but BA is supertanker and things take time to turn around.
Because Dave was explaining that a flight that’s shown on FR24 as 20 minutes late probably left the gate ontime or early according to the schedule.
Just picking a random example, BA219 LHR-DEN today is shown as 1225 scheduled departure, 1243 acutal on FR24.
But the scheduled departure time is the time the aircraft is expected to leave the gate, whereas FR24 is showing the airborne time. The actual departure time according to BA.com was 1218.
So you see the discrepancy. A flight scheduled to leave at 1225 leaves 7 minutes early at 1218, but is misreported by FR24 as leaving 18 minutes late.
And the same thing applies to arrivals in reverse. FR24 shows landing time not arrival at the gate. I was recently on a BA flight that landed 20 minutes early but due to delays on the ground finally arrived on stand 10 minutes late. So the actual arrival was delayed by 10 minutes, whereas FR24 would wrongly report it as 20 minutes early.
Just picking a random example, BA219 LHR-DEN today is shown as 1225 scheduled departure, 1243 acutal on FR24.
But the scheduled departure time is the time the aircraft is expected to leave the gate, whereas FR24 is showing the airborne time. The actual departure time according to BA.com was 1218.
So you see the discrepancy. A flight scheduled to leave at 1225 leaves 7 minutes early at 1218, but is misreported by FR24 as leaving 18 minutes late.
And the same thing applies to arrivals in reverse. FR24 shows landing time not arrival at the gate. I was recently on a BA flight that landed 20 minutes early but due to delays on the ground finally arrived on stand 10 minutes late. So the actual arrival was delayed by 10 minutes, whereas FR24 would wrongly report it as 20 minutes early.
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I'm sorry Andymartin, but I don't know how you can confidently proclaim that "we all know FR24 quotes the actual landing and take off times". I dare say there are some users who don't know that.
Secondly, the OP's comment was that the flight is rarely on time, ranging from 20 minutes to 5.5 hours late. What Dave Reid was correctly pointing out is that a flight that FR24 shows as 20 minutes late very likely departed from the gate on time. In fact, with Heathrow taxi times usually 20-25 minutes, and most industry observers (including the CAA in their punctuality statistics) treating flights that left the gate up to 15 minutes late as an on time departure, if FR24 shows the departure was up to 40 minutes after the scheduled departure time, it was really on time!
Secondly, the OP's comment was that the flight is rarely on time, ranging from 20 minutes to 5.5 hours late. What Dave Reid was correctly pointing out is that a flight that FR24 shows as 20 minutes late very likely departed from the gate on time. In fact, with Heathrow taxi times usually 20-25 minutes, and most industry observers (including the CAA in their punctuality statistics) treating flights that left the gate up to 15 minutes late as an on time departure, if FR24 shows the departure was up to 40 minutes after the scheduled departure time, it was really on time!
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Well she left late at 10.35 and was 20 min late landing.
I went to greet her at the airport with our driver as I had come down with EK earlier and our driver said BA was never on time unquote.
Anyway a quick report from Mrs Mac.
Flight down from Manchester was fine in newish A320 but lounge in Manchester not that great but LH use same brand in T1 so would agree with her.
Inflight Bacon Butty left as had Ketchup on it apparently with no option to be Ketchup free. I know first world problems but asked for the critiqu so that’s what I got.
LHR T5 was quite tired and dirty with worn furniture and fittings. Unbelievably they still have the same issue with Champagne ie it’s not on the bar you have to ask fit it specially, she only wanted to make a Bucks Fiz for gods sake not swim in it 🙄
Flight down was good in 2 year old A350. Crew were good and food was rated highly especially Smoked Salmon and lamb and Cheese.
In flight entertainment was ok but not as good as EK or Singapore but not bad. They were bused at Nairobi rather than air bridge for some reason.
Overall good but some issues. The big thing though is the requirement to transfer at LHR T5 which makes for a long day for those based outside SE which she said would impact her choice if she was paying for it. I will see what I think on our way back up and let you know.
Cheers
Mr Mac
I went to greet her at the airport with our driver as I had come down with EK earlier and our driver said BA was never on time unquote.
Anyway a quick report from Mrs Mac.
Flight down from Manchester was fine in newish A320 but lounge in Manchester not that great but LH use same brand in T1 so would agree with her.
Inflight Bacon Butty left as had Ketchup on it apparently with no option to be Ketchup free. I know first world problems but asked for the critiqu so that’s what I got.
LHR T5 was quite tired and dirty with worn furniture and fittings. Unbelievably they still have the same issue with Champagne ie it’s not on the bar you have to ask fit it specially, she only wanted to make a Bucks Fiz for gods sake not swim in it 🙄
Flight down was good in 2 year old A350. Crew were good and food was rated highly especially Smoked Salmon and lamb and Cheese.
In flight entertainment was ok but not as good as EK or Singapore but not bad. They were bused at Nairobi rather than air bridge for some reason.
Overall good but some issues. The big thing though is the requirement to transfer at LHR T5 which makes for a long day for those based outside SE which she said would impact her choice if she was paying for it. I will see what I think on our way back up and let you know.
Cheers
Mr Mac
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Well she left late at 10.35 and was 20 min late landing.
I went to greet her at the airport with our driver as I had come down with EK earlier and our driver said BA was never on time unquote.
Anyway a quick report from Mrs Mac.
Flight down from Manchester was fine in newish A320 but lounge in Manchester not that great but LH use same brand in T1 so would agree with her.
Inflight Bacon Butty left as had Ketchup on it apparently with no option to be Ketchup free. I know first world problems but asked for the critiqu so that’s what I got.
LHR T5 was quite tired and dirty with worn furniture and fittings. Unbelievably they still have the same issue with Champagne ie it’s not on the bar you have to ask fit it specially, she only wanted to make a Bucks Fiz for gods sake not swim in it 🙄
Flight down was good in 2 year old A350. Crew were good and food was rated highly especially Smoked Salmon and lamb and Cheese.
In flight entertainment was ok but not as good as EK or Singapore but not bad. They were bused at Nairobi rather than air bridge for some reason.
Overall good but some issues. The big thing though is the requirement to transfer at LHR T5 which makes for a long day for those based outside SE which she said would impact her choice if she was paying for it. I will see what I think on our way back up and let you know.
Cheers
Mr Mac
I went to greet her at the airport with our driver as I had come down with EK earlier and our driver said BA was never on time unquote.
Anyway a quick report from Mrs Mac.
Flight down from Manchester was fine in newish A320 but lounge in Manchester not that great but LH use same brand in T1 so would agree with her.
Inflight Bacon Butty left as had Ketchup on it apparently with no option to be Ketchup free. I know first world problems but asked for the critiqu so that’s what I got.
LHR T5 was quite tired and dirty with worn furniture and fittings. Unbelievably they still have the same issue with Champagne ie it’s not on the bar you have to ask fit it specially, she only wanted to make a Bucks Fiz for gods sake not swim in it 🙄
Flight down was good in 2 year old A350. Crew were good and food was rated highly especially Smoked Salmon and lamb and Cheese.
In flight entertainment was ok but not as good as EK or Singapore but not bad. They were bused at Nairobi rather than air bridge for some reason.
Overall good but some issues. The big thing though is the requirement to transfer at LHR T5 which makes for a long day for those based outside SE which she said would impact her choice if she was paying for it. I will see what I think on our way back up and let you know.
Cheers
Mr Mac
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Well she left late at 10.35 and was 20 min late landing.
I went to greet her at the airport with our driver as I had come down with EK earlier and our driver said BA was never on time unquote.
Anyway a quick report from Mrs Mac.
Flight down from Manchester was fine in newish A320 but lounge in Manchester not that great but LH use same brand in T1 so would agree with her.
Inflight Bacon Butty left as had Ketchup on it apparently with no option to be Ketchup free. I know first world problems but asked for the critiqu so that’s what I got.
LHR T5 was quite tired and dirty with worn furniture and fittings. Unbelievably they still have the same issue with Champagne ie it’s not on the bar you have to ask fit it specially, she only wanted to make a Bucks Fiz for gods sake not swim in it 🙄
Flight down was good in 2 year old A350. Crew were good and food was rated highly especially Smoked Salmon and lamb and Cheese.
In flight entertainment was ok but not as good as EK or Singapore but not bad. They were bused at Nairobi rather than air bridge for some reason.
Overall good but some issues. The big thing though is the requirement to transfer at LHR T5 which makes for a long day for those based outside SE which she said would impact her choice if she was paying for it. I will see what I think on our way back up and let you know.
Cheers
Mr Mac
I went to greet her at the airport with our driver as I had come down with EK earlier and our driver said BA was never on time unquote.
Anyway a quick report from Mrs Mac.
Flight down from Manchester was fine in newish A320 but lounge in Manchester not that great but LH use same brand in T1 so would agree with her.
Inflight Bacon Butty left as had Ketchup on it apparently with no option to be Ketchup free. I know first world problems but asked for the critiqu so that’s what I got.
LHR T5 was quite tired and dirty with worn furniture and fittings. Unbelievably they still have the same issue with Champagne ie it’s not on the bar you have to ask fit it specially, she only wanted to make a Bucks Fiz for gods sake not swim in it 🙄
Flight down was good in 2 year old A350. Crew were good and food was rated highly especially Smoked Salmon and lamb and Cheese.
In flight entertainment was ok but not as good as EK or Singapore but not bad. They were bused at Nairobi rather than air bridge for some reason.
Overall good but some issues. The big thing though is the requirement to transfer at LHR T5 which makes for a long day for those based outside SE which she said would impact her choice if she was paying for it. I will see what I think on our way back up and let you know.
Cheers
Mr Mac
As for the consistently late arrivals into Nairobi, that’s probably true for very good reason. For safety reasons BA are prohibited from using Sudanese airspace (North and South) so are forced to take longer routings to avoid it, extending flying times in both directions.
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Well she left late at 10.35 and was 20 min late landing.
I went to greet her at the airport with our driver as I had come down with EK earlier and our driver said BA was never on time unquote.
Anyway a quick report from Mrs Mac.
Flight down from Manchester was fine in newish A320 but lounge in Manchester not that great but LH use same brand in T1 so would agree with her.
Inflight Bacon Butty left as had Ketchup on it apparently with no option to be Ketchup free. I know first world problems but asked for the critiqu so that’s what I got.
LHR T5 was quite tired and dirty with worn furniture and fittings. Unbelievably they still have the same issue with Champagne ie it’s not on the bar you have to ask fit it specially, she only wanted to make a Bucks Fiz for gods sake not swim in it 🙄
Flight down was good in 2 year old A350. Crew were good and food was rated highly especially Smoked Salmon and lamb and Cheese.
In flight entertainment was ok but not as good as EK or Singapore but not bad. They were bused at Nairobi rather than air bridge for some reason.
Overall good but some issues. The big thing though is the requirement to transfer at LHR T5 which makes for a long day for those based outside SE which she said would impact her choice if she was paying for it. I will see what I think on our way back up and let you know.
Cheers
Mr Mac
I went to greet her at the airport with our driver as I had come down with EK earlier and our driver said BA was never on time unquote.
Anyway a quick report from Mrs Mac.
Flight down from Manchester was fine in newish A320 but lounge in Manchester not that great but LH use same brand in T1 so would agree with her.
Inflight Bacon Butty left as had Ketchup on it apparently with no option to be Ketchup free. I know first world problems but asked for the critiqu so that’s what I got.
LHR T5 was quite tired and dirty with worn furniture and fittings. Unbelievably they still have the same issue with Champagne ie it’s not on the bar you have to ask fit it specially, she only wanted to make a Bucks Fiz for gods sake not swim in it 🙄
Flight down was good in 2 year old A350. Crew were good and food was rated highly especially Smoked Salmon and lamb and Cheese.
In flight entertainment was ok but not as good as EK or Singapore but not bad. They were bused at Nairobi rather than air bridge for some reason.
Overall good but some issues. The big thing though is the requirement to transfer at LHR T5 which makes for a long day for those based outside SE which she said would impact her choice if she was paying for it. I will see what I think on our way back up and let you know.
Cheers
Mr Mac
people asked for feedback - and Mr Mac gave it.
And people who are paying (or have their companies pay) for extra special treatment are entitled to it. They EXPECT free champagne - and if they don't get it theywill take note. Its been clear for some time that T5 Business class isn't a world beating experience - so why will people pay for it? They won't - they'll go elsewhere or they'll trim their expenditure
And people who are paying (or have their companies pay) for extra special treatment are entitled to it. They EXPECT free champagne - and if they don't get it theywill take note. Its been clear for some time that T5 Business class isn't a world beating experience - so why will people pay for it? They won't - they'll go elsewhere or they'll trim their expenditure