British Airways-2
Join Date: Apr 2008
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BA have become an airline to avoid if there is any other choice I'm afraid - however.......................
"Domestics are an easy cancellation, but do not offer easy alternative for passengers." but its much easier for the airline to recover problems on short haul than long haul - you have more aircraft available for switching, more flexibility with crews etc.
"Domestics are an easy cancellation, but do not offer easy alternative for passengers." but its much easier for the airline to recover problems on short haul than long haul - you have more aircraft available for switching, more flexibility with crews etc.
My point was they seem to cancel UK domestics where traveling by rail to CDG,AMS, BRU, LYS, NCE is much shorter by rail than some UK domestics
Join Date: Apr 2008
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BA have become an airline to avoid if there is any other choice I'm afraid - however.......................
"Domestics are an easy cancellation, but do not offer easy alternative for passengers." but its much easier for the airline to recover problems on short haul than long haul - you have more aircraft available for switching, more flexibility with crews etc.
"Domestics are an easy cancellation, but do not offer easy alternative for passengers." but its much easier for the airline to recover problems on short haul than long haul - you have more aircraft available for switching, more flexibility with crews etc.
Some of these high value J and F fares will connect to short haul so may be disgruntled and untrusting of BA
My point was they cancel domestics where as CDG, AMS, BRU, LYS, NCE can be reached by tail much quicker than ABZ or INV
Join Date: Jul 2006
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The good and the bad of BA in one day.
Was due to fly BHD - LHR - IST in business on Tuesday morning. Early departure from home and when on the train to meet my daughter, who was taking us the last little bit to BHD, I turned on my phone. Up comes a message, flight from BHD cancelled. We were re-booked from 9.45 to 1545, with a new connection out of Lhr to IST at 18.20. Of course, the 15.45 was delayed by just over one hour, we parked on stand at Lhr at 18.00. Missed connection. Went to the flight connection desk in T5 to see what was happening and when we gave our name, the lady behind the counter handed us two C class tickets for a Turkish Airlines flight at 22.30. Ok we had a long day, as we landed in IST at about 3.45am on Wednesday, with a connection at 6.20, but apart from being tired, we didn't suffer much harm. What did impress us was the fact that we had been re-booked without even having to ask. Why can't they be that good all the time?
Was due to fly BHD - LHR - IST in business on Tuesday morning. Early departure from home and when on the train to meet my daughter, who was taking us the last little bit to BHD, I turned on my phone. Up comes a message, flight from BHD cancelled. We were re-booked from 9.45 to 1545, with a new connection out of Lhr to IST at 18.20. Of course, the 15.45 was delayed by just over one hour, we parked on stand at Lhr at 18.00. Missed connection. Went to the flight connection desk in T5 to see what was happening and when we gave our name, the lady behind the counter handed us two C class tickets for a Turkish Airlines flight at 22.30. Ok we had a long day, as we landed in IST at about 3.45am on Wednesday, with a connection at 6.20, but apart from being tired, we didn't suffer much harm. What did impress us was the fact that we had been re-booked without even having to ask. Why can't they be that good all the time?
Join Date: Mar 2013
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The good and the bad of BA in one day.
Was due to fly BHD - LHR - IST in business on Tuesday morning. Early departure from home and when on the train to meet my daughter, who was taking us the last little bit to BHD, I turned on my phone. Up comes a message, flight from BHD cancelled. We were re-booked from 9.45 to 1545, with a new connection out of Lhr to IST at 18.20. Of course, the 15.45 was delayed by just over one hour, we parked on stand at Lhr at 18.00. Missed connection. Went to the flight connection desk in T5 to see what was happening and when we gave our name, the lady behind the counter handed us two C class tickets for a Turkish Airlines flight at 22.30. Ok we had a long day, as we landed in IST at about 3.45am on Wednesday, with a connection at 6.20, but apart from being tired, we didn't suffer much harm. What did impress us was the fact that we had been re-booked without even having to ask. Why can't they be that good all the time?
Was due to fly BHD - LHR - IST in business on Tuesday morning. Early departure from home and when on the train to meet my daughter, who was taking us the last little bit to BHD, I turned on my phone. Up comes a message, flight from BHD cancelled. We were re-booked from 9.45 to 1545, with a new connection out of Lhr to IST at 18.20. Of course, the 15.45 was delayed by just over one hour, we parked on stand at Lhr at 18.00. Missed connection. Went to the flight connection desk in T5 to see what was happening and when we gave our name, the lady behind the counter handed us two C class tickets for a Turkish Airlines flight at 22.30. Ok we had a long day, as we landed in IST at about 3.45am on Wednesday, with a connection at 6.20, but apart from being tired, we didn't suffer much harm. What did impress us was the fact that we had been re-booked without even having to ask. Why can't they be that good all the time?
Rebooking in that fashion only came about due to last minute panic and decision at high level to try and avoid some of the repeat inevitable fall out. When, as you say, it should always have been like that. So predictable and relatively easily improved/implemented
I expect that you have seen this from the USA, what chance here?
Almost $1m Fine over Covid refunds
Almost $1m Fine over Covid refunds
The airline said: "We're very sorry that at the height of the unprecedented pandemic - when we were unfortunately forced to cancel thousands of flights and close some call centres due to government restrictions - our customers experienced slightly longer wait times to reach customer service teams.
"During this period, we acted lawfully at all times and offered customers the flexibility of rebooking travel on different dates, or claiming a refund if their flights were cancelled.
"During this period, we acted lawfully at all times and offered customers the flexibility of rebooking travel on different dates, or claiming a refund if their flights were cancelled.
BA said the only route to refunds was to contact this non-existent call centre. Nothing through the website or anything else.
We were booked at the same time with Jet2. We got an email saying that flights were cancelled and they were arranging full refunds to everyone, and apologised for it looking like taking up to a month. Three weeks on, and our money just turned up back from Jet2 in our account. We didn't have to do anything.
QF seem to be working hard and progressing with Project Sunrise ready for when the A350-10's arrive. Why Can't BA who have these aircraft look at a similar project? They could be a leader in this field.
BA have gradually been cutting the destinations they serve in Australia - it's not a core market for them.
Once SQ started it chopped big chunks out of the potential market. The rise of the ME airlines (flying from UK regional airports) has hammered the flow eastbound via LHR for BA.
There is a small market for direct flights to Australia - and Qantas will fill it as they have the onward connections (and the Loyalty Programme) at the east end .
TBH there aren't many really profitable routes out of London that require such long non-stop flights.
Once SQ started it chopped big chunks out of the potential market. The rise of the ME airlines (flying from UK regional airports) has hammered the flow eastbound via LHR for BA.
There is a small market for direct flights to Australia - and Qantas will fill it as they have the onward connections (and the Loyalty Programme) at the east end .
TBH there aren't many really profitable routes out of London that require such long non-stop flights.
Join Date: May 2003
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Regarding refunds, flight changes. I've had no issue with BA, flights to The US & Europe either changed with no fees and refunds processed in a few days during the pandemic. Yes, it took a while to get through but that can only be expected. People seem to forget that airport, airline staff go sick and office based staff, such as the call centre staff, were under the same working restrictions as others. Other airlines l had to correspond with such as a well known Middle Eastern carrier weren't so easy to deal with despite having a dedicated number etc and being a top tier 'guest'.
Join Date: Apr 2010
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'Slightly longer' - what an absolute joke. These people were unable to get through to BA for MONTHS. Their fine should be doubled for saying that.
BA said the only route to refunds was to contact this non-existent call centre. Nothing through the website or anything else.
We were booked at the same time with Jet2. We got an email saying that flights were cancelled and they were arranging full refunds to everyone, and apologised for it looking like taking up to a month. Three weeks on, and our money just turned up back from Jet2 in our account. We didn't have to do anything.
BA said the only route to refunds was to contact this non-existent call centre. Nothing through the website or anything else.
We were booked at the same time with Jet2. We got an email saying that flights were cancelled and they were arranging full refunds to everyone, and apologised for it looking like taking up to a month. Three weeks on, and our money just turned up back from Jet2 in our account. We didn't have to do anything.
short flights long nights
I live in Western Australia. We used to have ( I am talking 30 years ago now), a daily BA service to London via Singapore. In my younger years , I flew on it many times in Club, upstairs on the 747. ( although if I remember correctly, some 74,s had Y class up stairs). Anyway, used to be my favourite way to get to Europe, when I was working there and “ commuting” from WA.
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I think you are right. BA had the chance to drop it after the pandemic but as soon as they were able to, they reinstated the flight.
Join Date: Jun 2007
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Goldeneye
BA I believe is the only European airline operating to Sydney, and probably Australia now. The ME 3 and Singapore Airline have demolished BA on the routes to Australia and indeed NZ.
Cheers
Mr Mac
BA I believe is the only European airline operating to Sydney, and probably Australia now. The ME 3 and Singapore Airline have demolished BA on the routes to Australia and indeed NZ.
Cheers
Mr Mac
Even QANTAS are picky - Adelaide for example is almost always via Sydney or Melbourne these days - much easier to get SQ (or Emirates pre Covid) via SIN
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I don't think BA will follow Qantas with Ultra Long Haul flights given it would require a small sub fleet of aircraft and BA & IAG's inherent cautiousness with capital expenditure.
BA could have pre-empted Qantas launching Perth non-stop with the 787 if they wanted to.
It is a safe assumption that BA will stick with Sydney - even though dropping it would free up long haul aircraft it desperately needs.
BA could have pre-empted Qantas launching Perth non-stop with the 787 if they wanted to.
It is a safe assumption that BA will stick with Sydney - even though dropping it would free up long haul aircraft it desperately needs.
Given the prices I was quoted last year they must do well out of it - you'd have to be crazy to fly BA (or QANTAS) on that route