TUI airways-2
Join Date: Nov 2023
Location: England
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The BA passengers will then enjoy a pleasant experience onboard the aircraft to their destination with customer service fitting of a reputable carrier.
There is no way to dress up this agreement, it’s going to be a disaster for TUI and their reputation. Customer complaints will be through the roof.
As I previously posted, Ryanair are good at what they do, they provide low cost safe flights, they are very good at that.
However, they care not about the customer experience.
Join Date: Mar 2011
Location: East Midlands
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True, however the BA passengers will then board the aircraft in an orderly manner without every passenger being subject to making sure even the smallest of cabin bags meets the ridiculously small cabin bag requirements.
The BA passengers will then enjoy a pleasant experience onboard the aircraft to their destination with customer service fitting of a reputable carrier.
There is no way to dress up this agreement, it’s going to be a disaster for TUI and their reputation. Customer complaints will be through the roof.
As I previously posted, Ryanair are good at what they do, they provide low cost safe flights, they are very good at that.
However, they care not about the customer experience.
The BA passengers will then enjoy a pleasant experience onboard the aircraft to their destination with customer service fitting of a reputable carrier.
There is no way to dress up this agreement, it’s going to be a disaster for TUI and their reputation. Customer complaints will be through the roof.
As I previously posted, Ryanair are good at what they do, they provide low cost safe flights, they are very good at that.
However, they care not about the customer experience.
True, however the BA passengers will then board the aircraft in an orderly manner without every passenger being subject to making sure even the smallest of cabin bags meets the ridiculously small cabin bag requirements.
Join Date: Mar 2008
Location: Doncaster
Age: 50
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While Tui may have lots of planes, they don't have many 787's sitting around spare...
Join Date: Oct 2010
Location: Somerset
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Anyone who thinks this Ryanair deal will be a success is sadly mistaken.
I was in Terminal 3 at MAN today travelling with BA to LHR and the whole departure lounge is carnage with groups of Ryanair passengers everywhere.
100% not the ambience that TUI package holiday customers will want to experience. Was rather unpleasant to be honest.
I was in Terminal 3 at MAN today travelling with BA to LHR and the whole departure lounge is carnage with groups of Ryanair passengers everywhere.
100% not the ambience that TUI package holiday customers will want to experience. Was rather unpleasant to be honest.
It will be a success because TUI will now be able to offer Holidays using Ryanair Flights from Regional Airports where they dont even fly from or to.without having to utilise their own aircraft all the time.
I work in IT in Travel Industry and believe me all OTAs have been trying to get Ryanair content for years by whatever means. The fact Love Holidays, Kiwi and On the Beach have also just agreed terms with Ryanair will now give TUI the option to compete and offer Holidays to same Destinations as them
Join Date: Jul 2018
Location: Newcastle, UK
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True, however the BA passengers will then board the aircraft in an orderly manner without every passenger being subject to making sure even the smallest of cabin bags meets the ridiculously small cabin bag requirements.
The BA passengers will then enjoy a pleasant experience onboard the aircraft to their destination with customer service fitting of a reputable carrier.
There is no way to dress up this agreement, it’s going to be a disaster for TUI and their reputation. Customer complaints will be through the roof.
As I previously posted, Ryanair are good at what they do, they provide low cost safe flights, they are very good at that.
However, they care not about the customer experience.
The BA passengers will then enjoy a pleasant experience onboard the aircraft to their destination with customer service fitting of a reputable carrier.
There is no way to dress up this agreement, it’s going to be a disaster for TUI and their reputation. Customer complaints will be through the roof.
As I previously posted, Ryanair are good at what they do, they provide low cost safe flights, they are very good at that.
However, they care not about the customer experience.
Join Date: Sep 2012
Location: Essex
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That I'd have to disagree with. For me the boarding experience is something that differentiates the ULCCs more than anything else these days. Ryanair will start priority boarding 15-20 mins before the aircraft is even ready and for that period you're stood in a narrow linkbride/corridor or worse still outside in the cold/rain. I've worked out at STN that at any one time there must be at least 1,500 pax stood between boarding gate and aircraft in busy periods. For Ryanair they have no care other than enabling an on time departure, but for the airport that's 1,500 pax that could be spending money in the Terminal and for the passenger it's generally unpleasant. Unfortunately in STN's case the Terminal building is so capacity constrained at peak times that it's a god send Ryanair start the boarding process so early.
And is this TUI/Ryanair agreement just for the UK, or across the other countries TUI operate out of as well?
Last edited by SWBKCB; 2nd Mar 2024 at 13:40.
Join Date: Mar 2024
Location: Merseyside
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Yet again you are missing the point entirely. Its not a secret and the passengers turn up to the airport to just find put they are flying with Ryanair. They see it / are told as part of the booking process. This IS NOT on behelf of TUI Airways, but is just a TUI travel agent booking using Ryanair (like the have in the past among many other airlines) as part of the travel itinerary. However, theres no point in keeping explaining as clearly for some reason you have a grudge against Ryanair.
Join Date: Aug 2010
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Summer Aircraft 2024
TUI appear to have now removed the 180 seater A320's from the summer timetable for Birmingham and East Midlands, and replaced them with 189 seater B737s, so presumable these will be the Fly 4 B738's
Birmingham summer base, now appears to be 1 B789, 1 B788, 2 B7M8's, and 8 B738's (6 of TUI, 2 of Fly4)
East Midlands summer base, appears to be 1 B7M8, 5 B738's, (3 of TUI, 2 of Fly4)
Birmingham summer base, now appears to be 1 B789, 1 B788, 2 B7M8's, and 8 B738's (6 of TUI, 2 of Fly4)
East Midlands summer base, appears to be 1 B7M8, 5 B738's, (3 of TUI, 2 of Fly4)
Join Date: Nov 2022
Location: IRL
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Theres nothing they can do there. TUIF is badly damaged so theyd have to lease in or something.
Join Date: Jan 2006
Location: Solihull
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787's
The Monday scenario happened quite a few times over the winter period as did the Friday one. I know BHX was originally scheduled ton have both Sal flights Monday and Friday due to be the 788 and in the end the whole season was operated by the MAX, which I am sure disrupted their plans. The Sal has done well this winter so whether it was operational or just not enough pax to bridge the gap from 189 to 300, I can't be sure
Pete
Join Date: Aug 2012
Location: Uk
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Join Date: Jan 2015
Location: kent
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Join Date: May 2018
Location: UK
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I predict TUI-Ryanair will lead to lots of complaints. Even if customers know the flights are with a different airline, when the s**t hits the fan and something goes wrong, people will start searching for the TUI logo on a staff shirt.
The staff member will be unable to help as the flight would be entirely the remit of Ryanair. The poor customers will be directed from pillar to post and inevitably reduced to calling a number. You will have customers expecting the same TUI experience they know and will be disappointed when it doesn’t come true.
Or course, most will all go to plan and things won’t go wrong. But all you need is a minority and some sad faces in the Daily Mail to wreck your reputation further. I can imagine the stories:
“NHS heroes book family holiday package with TUI. Ryanair cancelled their flights and TUI hasn’t found new ones. Holiday cancelled and the children are so upset. We will never book through TUI again.”
At least with TUI flights operated by a third party the overall responsibility and organisation of that flight remains with TUI, and TUI will be the ones arranging a flight and scheduling possible replacements; they won’t be relying on a third party to do it who might not want to do it.
The staff member will be unable to help as the flight would be entirely the remit of Ryanair. The poor customers will be directed from pillar to post and inevitably reduced to calling a number. You will have customers expecting the same TUI experience they know and will be disappointed when it doesn’t come true.
Or course, most will all go to plan and things won’t go wrong. But all you need is a minority and some sad faces in the Daily Mail to wreck your reputation further. I can imagine the stories:
“NHS heroes book family holiday package with TUI. Ryanair cancelled their flights and TUI hasn’t found new ones. Holiday cancelled and the children are so upset. We will never book through TUI again.”
At least with TUI flights operated by a third party the overall responsibility and organisation of that flight remains with TUI, and TUI will be the ones arranging a flight and scheduling possible replacements; they won’t be relying on a third party to do it who might not want to do it.
Join Date: Sep 2007
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As you say, most Ryanair flights operate as advertised and hopefully customers expectations will be met. If there is a problem with a Ryanair flight I would only expect a few TUI passengers to be affected and providing TUI have the proper customer support the situation can be managed. The problem might arise where there is a significant disruption to the flying program and lots of flights are cancelled when TUI, if they don’t have sufficient resources in place, might struggle in meeting customers expectations.
I don't think that the TUI / Ryanair tie up is necessarily aimed at the families market, but instead allows TUI to compete more successfully as an online travel agent knitting together a Ryanair seat with a hotel that TUI has used its buying power to secure a better deal to destinations where there isn't a large TUI conventional package tour presence. This essentially helps TUI compete with the "Love Holidays" kind of operations for weekend breakers.
The "NHS hero" family is far more likely to prefer the fortnight at a TUI all-inclusive resort that will probably be offered more competitively on an inhouse TUI organised / flown flight.
The "NHS hero" family is far more likely to prefer the fortnight at a TUI all-inclusive resort that will probably be offered more competitively on an inhouse TUI organised / flown flight.