TUI airways-2

[caaardiff]

As long as TUI get right and meet expectations then it's a good deal all round.

There's still differences between the two products and expectations with differ.

Overall the aircraft are similar. The on board offerings are similar. The basic procedures of Airport transit are similar.
From my own experiences i would say that generally FR crew are pretty good but TUI are far superior in the service they provide.
But there are also big differences which may catch people out.

Will baggage be automatically included?
Will airport check in be automatically included?
If not, are TUI passengers liable to FR's charges if they don't get it right?
Will TUI passengers be able to add on FRs own add-ons such as priority?
There are differences between hand luggage allowances, will TUI passengers automatically get 10kgs?
The other issue is FR only provide 1 check in desk per flight, whereas TUI provide 2. Generally TUI holiday passengers will have luggage which may slow down check in times.
Overall I like FR. Whenever I fly with them I make sure I book what I need, follow what needs to be followed, and if I don't im prepared to pay whatever penalty there is from not following the rules.
Every FR flight I've been on has been on time and without issue.

[SWBKCB]

Here's part of the Ryanair press release - is this not more about the RYR row with "unauthorised OTA Pirates" than a de-construction of the TUI business model. How is it different to the EZY/TUI arrangement?

RYANAIR LAUNCHES NEW DEAL WITH TUI GUARANTEEING NO OVERCHARGING FOR RYANAIR FLIGHTS/ANCILLARIES

Ryanair, Europe’s No.1 airline, today (15 Feb) announced its latest partnership with leading travel company, TUI, who will now be authorised to offer Ryanair flights, seats, and bags to their customers as part of their holiday packages on the condition that they do not overcharge customers for Ryanair products. The deal will also guarantee TUI customers that their correct contact and payment info is provided to Ryanair, ensuring that they have direct access to their myRyanair account and receive important flight information straight to their email.

This deal puts TUI in stark contrast to the unauthorised OTA Pirates who continue to scam and overcharge customers with hidden mark-ups and provide fake customer contact and payment information to Ryanair. TUI customers will now not only benefit from TUI displaying Ryanair’s real low prices, without hidden mark-ups and providing correct customer contact and payment details to Ryanair but will continue to benefit from flexible payment plans and ATOL protection and will no longer need to complete Ryanair’s customer verification process which unauthorised OTA Pirates’ customers must continue to do.

TUI is Ryanair’s third approved OTA partner, alongside loveholidays and Kiwi, as the airline continues to demonstrate how OTAs can work transparently with airlines without scamming or duping customer with hidden mark-up, overcharges, and invented “service” fees.

[5711N0205W]

Flying with EasyJet on a Tui package in a few weeks so looks like there’s more of this around than just RYR

[rog747]

TUI Holidays have been using EasyJet's flights in cobbling together Packages from various UK Airports, either where the TUI charter is full, or to sell extra Package Holidays, and this has been going on for at least a couple of summers now.

That in itself was seen as a de-construction of the TUI business model of a ''Seamless Client Experience from start to finish'',
although Clients booking such a TUI holiday would still be ATOL protected.

TUI Holidays also sold extra Majorca Package Holidays using BA's SOU-PMI scheduled flights, when their own twice weekly charter with BACF went full.

Now Ryanair have been booted off some of the main Online Flight Booking selling sites, this latest tie-up with TUI Holidays (a la Easyjet) is of course, a seats boost for Ryanair.

Quite a few other smaller but popular Tour Operators began using Low-Cost Airlines versus to still charter (and to fill) their own seasonal series.
This includes Olympic Holidays, Inghams, Sunvil, Mark Warner, Neilson, Corsica and Sardinia Places.

Where previously in the past, some Tour Operators/Agents had cobbled together a holiday deal using 'separate bought seats' on Lo-Co flights (ie EZY Jet2 or RYR) and added the accommodation to call it a 'Package' (rather than use seats on a proper charter series) this caused an issue for CAA ATOL Protection for the Client, if that Tour Operator or Airline then failed.

In addition, TUI Airways UK are again short of seasonal charter aircraft capacity, hence we see the vast amount of 3rd party (ACMI) flying,
plus the setting up their own almost ''in-house'' ACMI airline Fly4; TUI's joint venture with Enter Air,
this is in addition to the now increased use of buying in seats from Low-Cost Airlines.

TUI have lost the use of their Canadian Partner Sunwings 737's, and face even more loss of capacity with the 767's gone, plus as yet, NO 757 replacement.
TUI have no short/medium haul aircraft now with a greater capacity than 189 passengers.
The loss of the 235 seat 757s, and the 328 seat 767's is a major blow for both Peak destinations, and seasonal Peak Periods.
The long delayed order for the new 737M-10 (235 seats) was to have begun deliveries back in 2021.
This aircraft is still potentially years away from fruition, yet alone to actually see it in-service.

TUI have to be mindful as to their future 'Model' and to keep Customer Satisfaction and Brand Loyalty.
They must be gutted (although IMO do they actually care?) they have lost the No.1 slot in the UK over to Jet2 Holidays.

I use and enjoy TUI Package Holidays, and they are in general very good, but I for one, would not book if my airline was to be on a Low-Cost.

[brian_dromey]

As rog747 points out the capacity lost from the Canadian 737s and the 757/767 fleet has to be found somewhere. Offering Ryanair, easyJet and even BA as options for customers is great. Our ski holiday is often a package, to be honest we’re fairly agnostic - it’s usually depends on the rest of the group and their requirements for ski school / kids clubs. Our strong preference is for Heathrow, it’s a 25 minute taxi and avoids the M25. Crystal offer BA flights, so thats what we choose. Not because we have a particular aversion to TUI, or a white-label airline, it’s just more convenient. We often have a few flights to choose from on a given day, so thats great as well, but the Crystal/TUI website doesn’t offer all the flights on a given day, its just a sub-set. Ryanair and easyJet bring that convenience and choice to regional airports.

Is there really much difference between a Ryanair 189 seat 738 and a TUI one?

[pamann]

Originally Posted by brian_dromey

Is there really much difference between a Ryanair 189 seat 738 and a TUI one?

When things go wrong, yes.

One of those will cancel the flight altogether. You’ll be going nowhere and left on your own to sort out the mess.

The other one will go ahead, even if it does entail a considerable delay. You’ll still get to go on your holiday.

[caaardiff]

Originally Posted by pamann

When things go wrong, yes.

One of those will cancel the flight altogether. You’ll be going nowhere and left on your own to sort out the mess.

The other one will go ahead, even if it does entail a considerable delay. You’ll still get to go on your holiday.

Where does the responsibility lie with getting passengers to destination? Do TUI step in as the Tour Operator and look for alternatives where possible?

[double-oscar]

If you book a TUI holiday and a third party operator cancels your flight and does not offer you a suitable alternative I believe TUI will step in to find an acceptable solution.

[Bradley Hardacre]

Originally Posted by rog747

Now Ryanair have been booted off some of the main Online Flight Booking selling sites

Hmmmm, that would require a degree of co-operation between the online TAs, not very likely. I think RYR booted the OTAs due to issues with EU261, refunds/compo etc and commission.

[HandsomeHarry]

Originally Posted by brian_dromey

As rog747 points out the capacity lost from the Canadian 737s and the 757/767 fleet has to be found somewhere. Offering Ryanair, easyJet and even BA as options for customers is great. Our ski holiday is often a package, to be honest we’re fairly agnostic - it’s usually depends on the rest of the group and their requirements for ski school / kids clubs. Our strong preference is for Heathrow, it’s a 25 minute taxi and avoids the M25. Crystal offer BA flights, so thats what we choose. Not because we have a particular aversion to TUI, or a white-label airline, it’s just more convenient. We often have a few flights to choose from on a given day, so thats great as well, but the Crystal/TUI website doesn’t offer all the flights on a given day, its just a sub-set. Ryanair and easyJet bring that convenience and choice to regional airports.

Is there really much difference between a Ryanair 189 seat 738 and a TUI one?

Is this how far TUI have fallen? People don’t see a difference between them and Ryanair?

Ryanair offer a great deal of options for low cost travel all over Europe and should be commended for that. From speaking to numerous people who have worked for them, I also believe their training department is first class.

However, customer service is non existent, the way the treat passengers is awful. They are non league when it comes to quality and service, also very tacky.

TUI on the other hand have always been a top quality service and ranked highly and rightly so.

These new age comparisons are shocking and very disappointing. I struggle to understand why TUI have fallen so far that some people see no difference between a TUI flight from the UK to Spain or a Ryanair flight on the same route.

[Cazza_fly]

Originally Posted by HandsomeHarry

Is this how far TUI have fallen? People don’t see a difference between them and Ryanair?

Ryanair offer a great deal of options for low cost travel all over Europe and should be commended for that. From speaking to numerous people who have worked for them, I also believe their training department is first class.

However, customer service is non existent, the way the treat passengers is awful. They are non league when it comes to quality and service, also very tacky.

TUI on the other hand have always been a top quality service and ranked highly and rightly so.

These new age comparisons are shocking and very disappointing. I struggle to understand why TUI have fallen so far that some people see no difference between a TUI flight from the UK to Spain or a Ryanair flight on the same route.

TUI are first and foremost a tour operator and a travel agent. People are forgetting this.

Alongside that core business, they have an airline division with the same name and branding. The airline does operate the majority of charters for the TUI tour operator, but not exclusively. This Ryanair partnership is not really new, nor is the use of a huge variety of airlines that they use to offer packages worldwide.

Ryanair, easyJet or any other airline being used in this manner are not operating on behalf of TUI Airways, or any other TUI Airline. But instead, offering a TUI package holiday. This is then giving the customer a choice on departure dates and times etc, but still allowing TUI to get custom and thus money into the business that may otherwise be lost. It's known in the industry as dynamic psckaging. It's the future of the industry, especially now that customers demands have become so expectant on having so much more choice on what and when suits them.

[Local Variation]

Originally Posted by HandsomeHarry

Ryanair offer a great deal of options for low cost travel all over Europe and should be commended for that. From speaking to numerous people who have worked for them, I also believe their training department is first class.

However, customer service is non existent, the way the treat passengers is awful. They are non league when it comes to quality and service, also very tacky.

TUI on the other hand have always been a top quality service and ranked highly and rightly so.

And that’s the thing. My experience of both is the polar opposite.

TUI holidays in resort ran by Mr B Fawlty. TUI airlines ran by his side kick Manuel.

[rog747]

Originally Posted by Local Variation

And that’s the thing. My experience of both is the polar opposite.

TUI holidays in resort ran by Mr B Fawlty. TUI airlines ran by his sidekick Manuel.

LOL, that made me giggle and oh so cruel.

My experience of both is the polar opposite too.
TUI Holidays in the resort have always been nice, although I don't need much from them apart from the Airport Transfers work OK, and maybe the odd Excursion Tour to book.
As for TUI Airways - usually always been a pleasure for us, on-time, a nice clean aircraft, great super friendly crews, and very good resort airport check-in and handling.
I do miss the on-board Hot Meals, especially on a 3-4 or more hour sector, but hey ho that's progress so they say...

I pick and choose my Package Holidays carefully, and have always been very satisfied with TUI (or Thomsons in the past)

One thing that TUI has let down Customers very badly here in the Bournemouth area for the past few summers is the number of unplanned middle of the night Diversions to LGW STN BHX or BRS of the late inbound flight arrivals coming back to Bournemouth from RHO TFS and HER (which are all a 4 hour 'plus' flight)
These Diversions were due to the summer closure of BOH after about 00:30.
TUI had planned inbound flight arrivals as late as 23:55.
Many of the Diversions were poorly handled with 189 passengers arriving back in the dawn hours of the morning but not at Hurn,
and then finding that no onward transport having been arranged for them back to Dorset.
A poor show IMO.
This attracted a lot of bad local Press, and will make local and loyal TUI Holiday Customers think twice (including me) before booking a holiday with a late arrival back to BOH.

[ICEHOUSES]

Originally Posted by HandsomeHarry

Is this how far TUI have fallen? People don’t see a difference between them and Ryanair?

Ryanair offer a great deal of options for low cost travel all over Europe and should be commended for that. From speaking to numerous people who have worked for them, I also believe their training department is first class.

However, customer service is non existent, the way the treat passengers is awful. They are non league when it comes to quality and service, also very tacky.

TUI on the other hand have always been a top quality service and ranked highly and rightly so.

These new age comparisons are shocking and very disappointing. I struggle to understand why TUI have fallen so far that some people see no difference between a TUI flight from the UK to Spain or a Ryanair flight on the same route.

As someone who travels with Ryanair many times through business travel and recently flown tui a handful of times, the main difference customers will find I think is a lack of experienced crew onboard FR aircraft compared to tui , and a lack of cleanliness especially on mid afternoon flights as FR just do cabin tidy’s and not have proper turnaround cleans even on long flights arriving into the U.K, apart from that they are quite punctual to be fair though.

[CWL757]

G-TUIF has had its L1 door ripped off at BHX today, I believe they are designed to shear off when something like this happens so should be a relatively quick fix?

At least it should have a shiny blue new door, unlike the rest of the livery 😀

[CabinCrewe]

Originally Posted by CWL757

G-TUIF has had its L1 door ripped off at BHX today, I believe they are designed to shear off when something like this happens so should be a relatively quick fix?

At least it should have a shiny blue new door, unlike the rest of the livery 😀

The same door will probably be remounted if the shear attachments are the only damaged parts. That paintwork is almost as much of an embarrassment. Though often Britannia 737’s could be seen in various hybrid and half painted guises. Think I recall being on one with an all blue non striped ‘bottom’

[speed13ird]

Originally Posted by HandsomeHarry

Ryanair offer a great deal of options for low cost travel all over Europe and should be commended for that. From speaking to numerous people who have worked for them, I also believe their training department is first class.

However, customer service is non existent, the way the treat passengers is awful. They are non league when it comes to quality and service, also very tacky.

Yes, this is a common perception, however although TUI may be kinder to pax once onboard, the long wait in the terminal takes a bit of the tenderness off the smile.

[22/04]

I think a essential point is being missed here.

Most traditional TUI clients will I guess still be able to book a package based around a twice weekly or sometimes only weekly departure form a regional UK airport- I guess frequencies to popular resorts are greater but probably only from Gatwick and Manchester.

But there is a significant market of people these days who want to squeeze a holiday in more frequently than once a year or so and fly on the days they choose. From LTN for example EasyJet fly once a day and sometimes more to Palma. These people are used to having to cope on their own-if the outbound is cancelled they might go to Margate instead of Menorca (I know someone wo did this when ATC issues closed LGW) and if the inbound is cancelled they can usually find something that gets them home or almost home on the phone in time - and go and earn those consultancy fees that pay for their next trip - or worst case find a hotel to work from resort while searching for their next date if the holiday romance didn't work out until they can get a flight.

Many of those will book separates but some might like a package and accept the limitations of the flight for the sake of convenience.

[bobradamus]

Originally Posted by CabinCrewe

The same door will probably be remounted if the shear attachments are the only damaged parts. That paintwork is almost as much of an embarrassment. Though often Britannia 737’s could be seen in various hybrid and half painted guises. Think I recall being on one with an all blue non striped ‘bottom’

How’s TUIF doing? guessing it’s gonna be out of action for a few days at least? 😂

[Mcvicker03]

Originally Posted by Matt995

All the talk of TUIs Summer 2024 flights, please see attached the current flight timetable for Birmingham, based on August 2024, fleet of 1x789, 1x788, 2x320s (SmartLynx), 8x737s, (mix of 738s and 7M8s)

Will be interesting to see if any routes are dropped between now and next summer, flight times are also bound to change once airport slots are firmed up, so please use this as a guide only.

all subject to change.

how did you find this information?