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TUI airways-2

Old 16th Sep 2023, 15:13
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Originally Posted by Bradley Hardacre
Would FR have any spare aircraft and crew for a sub charter?
Probably but not in their business model to do such a thing. More likely Titan but with one of their aircraft at SEN getting a new paint, that option is not available.
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Old 16th Sep 2023, 15:33
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That does rather answer the question of why they haven't subbed in Titan, but huge delays and ruined holidays don't seem to be any sort of business model. The FR product and TUI short-haul are identical apart from TUI's cabin crew being slightly more mature.
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Old 16th Sep 2023, 15:56
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G-TAWH returned to manc today not sure what the problem was.
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Old 16th Sep 2023, 18:15
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Update on the holiday delay from hell here at BHX….

TUIC finally on the way from MAN after a 3rd delay. Pax staying at the Hilton had to get their own taxis back to the airport as the coach TUI sent never turned up. Been sitting at the gate for over an hour now for a plane that’s only just took off.

Thick end of 40hrs delay all told, and that is if the plane takes off at the latest advertised time.
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Old 16th Sep 2023, 18:16
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Originally Posted by Matt5
Update on the holiday delay from hell here at BHX….

TUIC finally on the way from MAN after a 3rd delay. Pax staying at the Hilton had to get their own taxis back to the airport as the coach TUI sent never turned up. Been sitting at the gate for over an hour now for a plane that’s only just took off.

Thick end of 40hrs delay all told, and that is if the plane takes off at the latest advertised time.
Fingers crossed for you
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Old 16th Sep 2023, 18:28
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Think EasyJet might find themselves picking up a lot of disgruntled TUI customers from BHX next year.
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Old 16th Sep 2023, 18:35
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Originally Posted by Matt5
Update on the holiday delay from hell here at BHX….

TUIC finally on the way from MAN after a 3rd delay. Pax staying at the Hilton had to get their own taxis back to the airport as the coach TUI sent never turned up. Been sitting at the gate for over an hour now for a plane that’s only just took off.

Thick end of 40hrs delay all told, and that is if the plane takes off at the latest advertised time.
Hope when you finally get there,you have a nice holiday ….surely they could have got in Wamos or similar to clear these awful delays ..short here and some bad delays at Gatwick too .nothing to do with the tower problem the other day ..some are horrid delays ..last year multiple Wamos were here..one wonders if they fell out with them as not seen since .
They are forever positioning aircraft here from Man and BHX ..always trying to play catch up
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Old 16th Sep 2023, 21:15
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Originally Posted by chinapattern
Think EasyJet might find themselves picking up a lot of disgruntled TUI customers from BHX next year.
Why not FR? They are more established, having had the base at BHX for 15 years and a focus on punctuality. I remember when Thomson/Britannia tried to compete in the "low fares" market by inventing Thomsonfly which was based at CVT and was, I believe very popular with the passengers, but the powers that be decided it wasn't core business and decided to concentrate on the 1970s IT/Charter model which may well have worked in the 1970s but is not up to scratch in the 21st century with the current huge demand for air travel leading to congested airports and ever more restrictive ATC flow rates leading to crew FTL issues and no margin or flexibility for tech, staff shortages or weather problems - the business model is flawed.
Delaying is the easy option operationally, but securing seats on a scheduled carrier or actively sourcing capacity with an ACMI operator, scheduled airline or alternatively a Low Cost carrier has got to be in the best interests of the customers rather than leaving them to spend the first night or two of their holiday in the Hilton Garden at BHX,LGW or MAN. Get them away on FR, Easy, BA or Jet2 asap!
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Old 16th Sep 2023, 21:47
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Originally Posted by Bradley Hardacre
Why not FR? They are more established, having had the base at BHX for 15 years and a focus on punctuality. I remember when Thomson/Britannia tried to compete in the "low fares" market by inventing Thomsonfly which was based at CVT and was, I believe very popular with the passengers, but the powers that be decided it wasn't core business and decided to concentrate on the 1970s IT/Charter model which may well have worked in the 1970s but is not up to scratch in the 21st century with the current huge demand for air travel leading to congested airports and ever more restrictive ATC flow rates leading to crew FTL issues and no margin or flexibility for tech, staff shortages or weather problems - the business model is flawed.
Delaying is the easy option operationally, but securing seats on a scheduled carrier or actively sourcing capacity with an ACMI operator, scheduled airline or alternatively a Low Cost carrier has got to be in the best interests of the customers rather than leaving them to spend the first night or two of their holiday in the Hilton Garden at BHX,LGW or MAN. Get them away on FR, Easy, BA or Jet2 asap!
And how do the majority of TUI Holidays customers connect with their coaches to their hotels? It is not that easy.
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Old 17th Sep 2023, 00:28
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We are finally on the ground in Tenerife now! Just a quick word of thanks to all who have been kind enough to offer information along the way in regards to what is happening.
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Old 17th Sep 2023, 00:31
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Coaches

Originally Posted by pabely
And how do the majority of TUI Holidays customers connect with their coaches to their hotels? It is not that easy.
Coaches can be found very easily if the airline really wants to and although a different scenario as it is at the UK end but ask the passengers on the Burgas - BHX flight 24 hours late and now heading for Gatwick and a coach journey in the middle of the night back to BHX and on a separate point, how have they managed to get an extra Gatwick night slot.

I can’t believe how low this company has sunk over the last two days, they should be ashamed of themselves and the CAA should be asking them why they are not flying passengers to their intended destination rather than an alternative when the only reason it it is operationally convenient for them and not weather, ATC or night closure. The fact it is Privilege Style is irrelevant as it is a TUI flight and scheduled to land at BHX. As for the Tenerife it is something when the best thing you can say it operated from the correct airport.q No doubt the aircraft will be flying a Gatwick TUI flight in the morning.

Pete
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Old 17th Sep 2023, 02:07
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Originally Posted by OltonPete
Coaches can be found very easily if the airline really wants to and although a different scenario as it is at the UK end but ask the passengers on the Burgas - BHX flight 24 hours late and now heading for Gatwick and a coach journey in the middle of the night back to BHX and on a separate point, how have they managed to get an extra Gatwick night slot.

I can’t believe how low this company has sunk over the last two days, they should be ashamed of themselves and the CAA should be asking them why they are not flying passengers to their intended destination rather than an alternative when the only reason it it is operationally convenient for them and not weather, ATC or night closure. The fact it is Privilege Style is irrelevant as it is a TUI flight and scheduled to land at BHX. As for the Tenerife it is something when the best thing you can say it operated from the correct airport.q No doubt the aircraft will be flying a Gatwick TUI flight in the morning.

Pete
yes,Paphos at 6.40 for the Privilege Style aircraft ..FR24 is showing it going to BHX first ..we will see 🙄….G-TAWK has just left LGW on a positioning flight to MAN too

Last edited by Charley B; 17th Sep 2023 at 02:37.
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Old 17th Sep 2023, 07:30
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Originally Posted by Bradley Hardacre
Why not FR?
Because there are many who for various reasons prefer to book a package holiday. EasyJet will also be offering a few destinations that Ryanair (and Jet2 for that matter) don’t serve so will be directly competing with TUI.
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Old 17th Sep 2023, 08:06
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The fiasco this weekend really needs the attention of the 'usual suspects' in UK consumer broadcasting.

If some low cost carriers, particularly Wizz had mucked customers around to the same extent the coverage would likely have been quite high profile and pretty savage.
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Old 17th Sep 2023, 10:34
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Originally Posted by chinapattern
Because there are many who for various reasons prefer to book a package holiday. EasyJet will also be offering a few destinations that Ryanair (and Jet2 for that matter) don’t serve so will be directly competing with TUI.
Indeed, but many packages include flights by scheduled operators
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Old 17th Sep 2023, 10:38
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Originally Posted by pabely
And how do the majority of TUI Holidays customers connect with their coaches to their hotels? It is not that easy.
errr, if you sub in another carrier it will arrive at the scheduled time with the booked load....
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Old 17th Sep 2023, 10:43
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Originally Posted by ATNotts
The fiasco this weekend really needs the attention of the 'usual suspects' in UK consumer broadcasting.

If some low cost carriers, particularly Wizz had mucked customers around to the same extent the coverage would likely have been quite high profile and pretty savage.
The Tui Complaints Facebook page and their Twitter page is certainly interesting reading ..they really need to get their act together quickly……apparently the Privilege Style aircraft passengers were still awaiting coaches to BHX 4 hours ago ..4 coaches short after over 24 hrs delay ..unacceptable 😡
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Old 17th Sep 2023, 11:01
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Originally Posted by Charley B
The Tui Complaints Facebook page and their Twitter page is certainly interesting reading ..they really need to get their act together quickly……apparently the Privilege Style aircraft passengers were still awaiting coaches to BHX 4 hours ago ..4 coaches short after over 24 hrs delay ..unacceptable 😡
The 787s are really knackered out at TUI (and nost other airlines in fairness. BA for example really habe huge issues with theirs too). They need to stop using them on short haul as they are not suited to these types of ops. Especially in the busy charter summer schedules. Gone are the days of the versatile 757/767 operations that were very well suited to operating in this manner and switching up between shorthaul and longhaul ops very easily. Britannia / Thomson used to pride themselves on being one of, if not the most punctual airlines in the UK / Europe.

If TUI are going to continue to want mass uplift capacity in the summer to European destinations ising the 787s, the only way to alleviate this mass disruption is to schedule even longer downtime between each flight or ensure more 787s are scheduled on standby each day, which is really inefficient.

But as you and others say... something really has to be looked at at this operation as its really not sustainable.
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Old 17th Sep 2023, 11:10
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Interesting that easyjet haven’t released the Birmingham flight only option for summer 24 yet and they have for all other bases. They have suggested they’re going after package holiday customer from BHX
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Old 17th Sep 2023, 11:35
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Originally Posted by OltonPete
the CAA should be asking them why they are not flying passengers to their intended destination rather than an alternative when the only reason it it is operationally convenient for them and not weather, ATC or night closure.
Used to be that the CAA were hot on this sort of thing, and would scrutinise closely "Not having the resources to run their operation". Even more so on scheduled flights (which effectively all are now). Carriers would have to subcharter in at considerable expense to avoid such scrutiny. It's not apparent when, or why, the CAA gave this up.

The CAA were also completely up to speed with penetrating airline excuses. "Tech delay" turning out to be not having straightforward spares, or On Stop with the supplier, so funds had to be wired through before parts were released. "Weather delay", when airport and aircraft were perfectly ILS capable, and within minimums, but one of the crew was out of currency on it. They used to spot all that.
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