TUI airways-2

[WHBM]

Originally Posted by Vokes55

The flight isn’t showing because it’s fully booked. Why do you need assurance, if you haven’t heard anything then the flight is planned to go ahead as scheduled.

In significant part because a public transport operator is expected to produce a TIMETABLE, for all sorts of reasons (like people meeting you at the airport), showing what services they are providing. For goodness sake, Thomson used to manage this on a printed page in their holiday brochures in the 1970s - nowadays it should be a piece of cake to show this electronically.

It's organisations where the operations side has been trumped by the sales people, who think the only reason for the whole website is to sell. It's bad enough when the schedule detail shown is a hack of the booking system, worse when anything not sold is not shown. Sometimes I have to advise people to resort to FlightRadar24 to get their departure and arrival details.

[Vokes55]

Originally Posted by WHBM

In significant part because a public transport operator is expected to produce a TIMETABLE, for all sorts of reasons (like people meeting you at the airport), showing what services they are providing. For goodness sake, Thomson used to manage this on a printed page in their holiday brochures in the 1970s - nowadays it should be a piece of cake to show this electronically.

It's organisations where the operations side has been trumped by the sales people, who think the only reason for the whole website is to sell. It's bad enough when the schedule detail shown is a hack of the booking system, worse when anything not sold is not shown. Sometimes I have to advise people to resort to FlightRadar24 to get their departure and arrival details.

Erm there is a timetable on the website.

Hope the pointless rant made you feel better.

[Danny G]

Does anyone know the staus of todays Cancun flight from Manchester, it was showing 1500 departure and I had heard via another route it has been cancelled due to baggage being lost. Pax being put in hotel and try again tomorrow.

Will this have a knock on for tomorrows flight? I ask because we are on it. Looking at tommorows departures there areonly 2 787-9 departures but 3 aircraft.

Thanks in advance

[ROC10]

Originally Posted by Vokes55

Erm there is a timetable on the website.

Hope the pointless rant made you feel better.

In fairness, the timetable doesn’t appear to show fully booked flights. Unless you have a link to a different one?

[WHBM]

Originally Posted by Vokes55

Erm there is a timetable on the website.

Let's see the link then.

[pabely]

Originally Posted by Danny G

Does anyone know the staus of todays Cancun flight from Manchester, it was showing 1500 departure and I had heard via another route it has been cancelled due to baggage being lost. Pax being put in hotel and try again tomorrow.

Will this have a knock on for tomorrows flight? I ask because we are on it. Looking at tommorows departures there areonly 2 787-9 departures but 3 aircraft.

Thanks in advance

TUI arrivals/departures shows TOM192 Estimated Departure 17:00 but FR24 shows it pushing back now

[P330]

Originally Posted by WHBM

Let's see the link then.

Go to the TUI website, select flights and there is a timetable option. Been there for a long time; use it a lot when we are optioneering where to go.

[Vokes55]

Originally Posted by WHBM

Let's see the link then.

https://www.tui.co.uk/flight/timetable

https://www.tui.co.uk/flight/arrivals-and-departures

Not that I know of anybody who uses a Timetable to know when to pick somebody up from the airport. The passenger's own booking confirmation, boarding pass or the Arrivals and Departures above would be the most obvious resource, as well as either the departure or arrival airport's website. Much of the schedule information on FR24 is wrong, so that's the last place I'd advise people to look.

[MANFAN]

Are there a list of TUI flights available that have been cancelled for June?
A friend is on Thursday’s Cancun flight from Manchester (hopefully), but not received any cancellation e mail…so all being well is still going…

[mattjwood]

Pretty sure I seen earlier that TUI are cancelling 6 flights from MAN per day for the next 6 weeks or so. I dont think a list has been published though.

[P330]

Manchester

According to BBC; TUI will cancel 6 flights a day from Manchester until the end of June.

Terrible news for those holidaymakers. As most are likely to be IT charter passengers that is full holidays ruined; not just flights.

6 x 30 x 189 equates to 34,000 lost holidays using my maths!

[WHBM]

6 flights a day sounds like 3 aircraft stood down. There is capacity available from other operators in various countries, but presumably not at a price TUI's board are prepared to pay. Yes, they will lose money. Yes, some ACMI owner will be able to buy their second yacht on the strength of it. But you have sold your product and now have to honour your commitments. All a bit surprising given that even in the IT world a good 10-15% of business typically comes in the last few weeks before departure.

Harry Goodman at Intasun used to do this, wait until others had firmed up contracts and then come in and offer the airlines and hotels less to pick up the remaining capacity. Somehow he always managed to get away with it, the failure of Air Europe was due to other reasons.

[SWBKCB]

6 x 30 x 189 equates to 34,000 lost holidays using my maths!

Flights cancelled doesn't necessarily mean holidays lost - you're assuming all flights are full and there is no scope to consolidate onto other flights, even if it means changes of day/airports, etc

[P330]

Originally Posted by SWBKCB

Flights cancelled doesn't necessarily mean holidays lost - you're assuming all flights are full and there is no scope to consolidate onto other flights, even if it means changes of day/airports, etc

You’re right; hopefully the view is worse case. Still, looking pretty rough for those customers affected.

[Jamesair1]

Although the cancelled flights and lost holidays get maximum press coverage it should be remembered that industry wide 98.5% of flights are operated without major problems, or so I am led to believe.

[ROC10]

Originally Posted by SWBKCB

Flights cancelled doesn't necessarily mean holidays lost - you're assuming all flights are full and there is no scope to consolidate onto other flights, even if it means changes of day/airports, etc

That doesn’t seem to be happening at the moment. Police reading statements to passengers at the gate telling them their holidays are cancelled and will be escorted to baggage reclaim. They will be refunded and get a £200 voucher *if* they book another TUI holiday (I imagine many wouldn’t dream of that). Many people need to take annual leave which can’t just be moved at the drop of a hat so will have lost their holiday this year.

[ATNotts]

Originally Posted by SWBKCB

Flights cancelled doesn't necessarily mean holidays lost - you're assuming all flights are full and there is no scope to consolidate onto other flights, even if it means changes of day/airports, etc

And much more likely change of destination. That won't matter to many who don't mind where they go as long is its hot and sunny but will pee off anyone who booked to say Santorini because they wanted to go there. Crete might be a rather poor alternative for them!

The situation this summer is a nightmare, and I would imagine many people will be thinking long and hard about booking a package holiday next summer - even if they aren't already because of they size of their utility and food bills. Summer 2023 may not look too pretty, not just for TUI but for the whole package tour industry, and possibly also for independent travel.

I think that in some regard the government, in essentially giving the (false) message that Covid-19 was over, has lulled holidaymakers and operators into a false sense of security. The UK government isn't the only one of course but it did make one heck of a song and dance about lifting restrictions, and anecdotally I am currently seeing many more people wearing masks once again in shops, suggesting that perhaps they are going out and about while infected, or they are seeing more infections in their own circles of friends and relatives and are once again taking precautions off their own bats. Personally I haven't encountered anyone who is knowingly infected for a few months now.

[ICEHOUSES]

3 TUI flights cancelled today from MAN so far, anybody know the reason for this? Shortage of aircraft/Crews/Ground handling problems or a combination?

[ROC10]

Originally Posted by ICEHOUSES

3 TUI flights cancelled today from MAN so far, anybody know the reason for this? Shortage of aircraft/Crews/Ground handling problems or a combination?

They are cancelling 6 flights a day from MAN until the end of June (hopefully not at the gate).

[Vokes55]

Originally Posted by WHBM

6 flights a day sounds like 3 aircraft stood down. There is capacity available from other operators in various countries, but presumably not at a price TUI's board are prepared to pay. Yes, they will lose money. Yes, some ACMI owner will be able to buy their second yacht on the strength of it. But you have sold your product and now have to honour your commitments.

You’re missing two points though. The first is that the ACMI operators, bar the odd exception (Titan), have been an absolute liability and have caused the majority of the problems from the outset. Even Jet2 aren’t immune to that, with two of their Smartlynx flights from BHX being cancelled yesterday amongst their own delays. A lot (not all) of TUI’s problems have come from trying to fight fires caused by the ACMI’s inability to fulfil their commitments.

The second is that Manchester just can’t cope with the numbers, whether that’s check in, security, airside handling. The place isn’t fit for purpose, so taking three lines of flying out is just designed to thin the numbers a bit, cut the long queues at check in - pictures of which seem to find themselves into the Mail on a daily basis - as well as taking pressure off the crewing and aircraft availability pinch points.

The majority of customers affected will be able to rebook for the same period, as they’ve been given enough notice. Those cancelled within two weeks will receive EU261 as well. Quite frankly it’s what they should’ve done two weeks ago, rather than let it knock on this badly.