TUI airways-2
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Originally Posted by MANFAN
I’m sorry to hear you’ve been taken off the flight!
We’ve been told we are going to Malaga airport at midnight tonight but nothing about being split up, there’s around 325 passengers…it’s going to be a long 24hrs!
Good luck to you!
We’ve been told we are going to Malaga airport at midnight tonight but nothing about being split up, there’s around 325 passengers…it’s going to be a long 24hrs!
Good luck to you!
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Originally Posted by Mark J Bowcock
you must have been in the hotel then in Manchester
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Originally Posted by MANFAN
No I’m in Malaga now, we are going to Malaga airport by coach at midnight tonight local time. We should have flown back to Manchester at 11.10am local time yesterday (Wednesday). Now due to arrive at 6.30am tomorrow morning (Friday). Absolute mess, apart from the nice hotel!
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Originally Posted by Mark J Bowcock
Cape Verde has just been delayed till tomorrow! They are transferring passengers to hotels! But nothing been said to us lot who have been here since 2am.
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Originally Posted by SJL26779
Today's rescheduled Cape Verde is showing cancelled on FR24. I take it the 763 is still tech?
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Originally Posted by SJL26779
Wonder who will be operating the flight for so many people saying as TUI 763 is in use today and I can't see a gap in the schedule to send one.
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Originally Posted by MANFAN
No I’m in Malaga now, we are going to Malaga airport by coach at midnight tonight local time. We should have flown back to Manchester at 11.10am local time yesterday (Wednesday). Now due to arrive at 6.30am tomorrow morning (Friday). Absolute mess, apart from the nice hotel!
If you live south of Manchester, East Midlands and Birmingham airports have Ryanair departures around 9pm tonight for around 50 Euros.
Jet2 also have flights for around 50 Euros to Leeds Bradford at 8.35pm.
Im sure airlines have to refund reasonable travel costs if they cannot offer an acceptable alternative to get you home, in a timely manner.
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Originally Posted by gdiddy
I appreciate not everyone is a financial position to buy their own tickets and find their own way home, but just looking on Ryanair website they have a Malaga to Liverpool flight this afternoon at 16.55 for 73 Euros which is around £60, unfortunately the Manchester departure this afternoon is over 360 Euros.
If you live south of Manchester, East Midlands and Birmingham airports have Ryanair departures around 9pm tonight for around 50 Euros.
Jet2 also have flights for around 50 Euros to Leeds Bradford at 8.35pm.
Im sure airlines have to refund reasonable travel costs if they cannot offer an acceptable alternative to get you home, in a timely manner.
If you live south of Manchester, East Midlands and Birmingham airports have Ryanair departures around 9pm tonight for around 50 Euros.
Jet2 also have flights for around 50 Euros to Leeds Bradford at 8.35pm.
Im sure airlines have to refund reasonable travel costs if they cannot offer an acceptable alternative to get you home, in a timely manner.
yesterday that app is operating later tonight. As it’s a smaller aircraft operating the flight today and as I only booked flight only they have taken me off it as there’s not enough seats. My question is that I have now lost out on non refundable hotels for the next few days and a flight back on EasyJet that I can change but at a cost to me of over £100. Are they allowed just to take me off a flight and shouldn’t they have given me an alternative. Im quite livid tbh. I have filled in the EU261 claim but that is for the flight delay and
not for everything else I’ve booked. I have travel Insurance but why should I claim on that when there’s an excess to pay. Sorry for the long text but it’s well out of order what they have done!
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Originally Posted by Mark J Bowcock
OK so in regards to myself I have been cancelled off the delayed Malaga flight from
yesterday that app is operating later tonight. As it’s a smaller aircraft operating the flight today and as I only booked flight only they have taken me off it as there’s not enough seats. My question is that I have now lost out on non refundable hotels for the next few days and a flight back on EasyJet that I can change but at a cost to me of over £100. Are they allowed just to take me off a flight and shouldn’t they have given me an alternative. Im quite livid tbh. I have filled in the EU261 claim but that is for the flight delay and
not for everything else I’ve booked. I have travel Insurance but why should I claim on that when there’s an excess to pay. Sorry for the long text but it’s well out of order what they have done!
yesterday that app is operating later tonight. As it’s a smaller aircraft operating the flight today and as I only booked flight only they have taken me off it as there’s not enough seats. My question is that I have now lost out on non refundable hotels for the next few days and a flight back on EasyJet that I can change but at a cost to me of over £100. Are they allowed just to take me off a flight and shouldn’t they have given me an alternative. Im quite livid tbh. I have filled in the EU261 claim but that is for the flight delay and
not for everything else I’ve booked. I have travel Insurance but why should I claim on that when there’s an excess to pay. Sorry for the long text but it’s well out of order what they have done!
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Originally Posted by MANFAN
Have TUI allocated an aircraft for this flight?
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Originally Posted by MANFAN
Have TUI allocated an aircraft for this flight?
We’re really sorry for any disappointment and inconvenience caused. We’ve actioned a full refund of the cost paid for your flight and below is a link that you’re able to use to claim compensation. The refund of your flight costs should show in your bank within the next 3-5 working days.
https://www.tui.co.uk/destinations/c.../flight-delays
and tbh there was a 787 parked up at Manchester all day yesterday ! So why didn’t they use that?
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Does there have to be a stated policy for UK operators for who gets bumped in the event of overbooking/insufficient seats ? Does this have to be in their AOC ? I am aware that USA carriers have to have such a public policy, and indeed display it, for the order in which they drop off involuntary overbookings, to avoid any claim of discrimination. I can't see the CAA would sign off on "holiday bookings are prioritised over seat only bookings", and I doubt that is in the Conditions of Contract in those terms either.
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Originally Posted by Mark J Bowcock
Dear Mr Bowcock, We’re really sorry about the delay to your flight today. Due to a technical issue with the aircraft, we’ve had to arrange for an alternative aircraft to operate the flight tomorrow. The new aircraft is smaller than originally planned and we therefore have less seats available which means we’ve had to cancel your flight only booking.
We’re really sorry for any disappointment and inconvenience caused. We’ve actioned a full refund of the cost paid for your flight and below is a link that you’re able to use to claim compensation. The refund of your flight costs should show in your bank within the next 3-5 working days.
https://www.tui.co.uk/destinations/c.../flight-delays
and tbh there was a 787 parked up at Manchester all day yesterday ! So why didn’t they use that?
We’re really sorry for any disappointment and inconvenience caused. We’ve actioned a full refund of the cost paid for your flight and below is a link that you’re able to use to claim compensation. The refund of your flight costs should show in your bank within the next 3-5 working days.
https://www.tui.co.uk/destinations/c.../flight-delays
and tbh there was a 787 parked up at Manchester all day yesterday ! So why didn’t they use that?
https://www.citizensadvice.org.uk/co...-or-cancelled/
https://www.caa.co.uk/passengers/res...nied-boarding/
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What staggers me is that the national media has not caught on to the absolute shambles of a TUI operation at the moment. The experience of MANFAN and Mr. Bowcock are totally unacceptable, and cannot be blamed on Covid, lack of staff, factors outside of our control or any such other fatuous reasons. If that were the case then the likes of Jet2 and Ryanair would be finding themselves in a similar mess, which, by the look of things they are not. it appears on the face of it to be total incompetence from planning and management, and I'm not thinking of day to day management but decisions made several steps up the pay grade scale.
Someone mentioned further up-thread that some of the delay situation put the absolute mess that was the Channel Airways operations for Lyons Tours on ex Olympic Comets back in the late 70s or early 80s into the proverbial cocked hat. TUI simply cannot treat customers in this way.
It appears to me that TUI have been flogging holidays for the past few months with no idea how they were going to move them, which were that to be the case, would be verging on taking money under false pretences.
I have, by the way, no axe to grind, I'm not working for TUI or a competitor, and haven't the misfortune to have a booking with TUI this year - and probably won't in the future. I feel for the staff both of TUI and their handling agents for flack they are almost certainly having to face on a day by day basis.
Someone mentioned further up-thread that some of the delay situation put the absolute mess that was the Channel Airways operations for Lyons Tours on ex Olympic Comets back in the late 70s or early 80s into the proverbial cocked hat. TUI simply cannot treat customers in this way.
It appears to me that TUI have been flogging holidays for the past few months with no idea how they were going to move them, which were that to be the case, would be verging on taking money under false pretences.
I have, by the way, no axe to grind, I'm not working for TUI or a competitor, and haven't the misfortune to have a booking with TUI this year - and probably won't in the future. I feel for the staff both of TUI and their handling agents for flack they are almost certainly having to face on a day by day basis.
Originally Posted by ATNotts
What staggers me is that the national media has not caught on to the absolute shambles of a TUI operation at the moment. The experience of MANFAN and Mr. Bowcock are totally unacceptable, and cannot be blamed on Covid, lack of staff, factors outside of our control or any such other fatuous reasons. If that were the case then the likes of Jet2 and Ryanair would be finding themselves in a similar mess, which, by the look of things they are not. it appears on the face of it to be total incompetence from planning and management, and I'm not thinking of day to day management but decisions made several steps up the pay grade scale.
Someone mentioned further up-thread that some of the delay situation put the absolute mess that was the Channel Airways operations for Lyons Tours on ex Olympic Comets back in the late 70s or early 80s into the proverbial cocked hat. TUI simply cannot treat customers in this way.
It appears to me that TUI have been flogging holidays for the past few months with no idea how they were going to move them, which were that to be the case, would be verging on taking money under false pretences.
I have, by the way, no axe to grind, I'm not working for TUI or a competitor, and haven't the misfortune to have a booking with TUI this year - and probably won't in the future. I feel for the staff both of TUI and their handling agents for flack they are almost certainly having to face on a day by day basis.
Someone mentioned further up-thread that some of the delay situation put the absolute mess that was the Channel Airways operations for Lyons Tours on ex Olympic Comets back in the late 70s or early 80s into the proverbial cocked hat. TUI simply cannot treat customers in this way.
It appears to me that TUI have been flogging holidays for the past few months with no idea how they were going to move them, which were that to be the case, would be verging on taking money under false pretences.
I have, by the way, no axe to grind, I'm not working for TUI or a competitor, and haven't the misfortune to have a booking with TUI this year - and probably won't in the future. I feel for the staff both of TUI and their handling agents for flack they are almost certainly having to face on a day by day basis.
If that were the case then the likes of Jet2 and Ryanair would be finding themselves in a similar mess
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TUI are far from the worst, it’s just that every single delay is noticed by PPRuNe spotters attached to FR24 all day. ROC10’s entire purpose appears to be finding TUI delays and posting about them, s/he was doing that long before Covid.
Im not sure the “national press” are that interested in a few bad experiences and long delays whilst BA, EZY and Wizz continue to cancel tens of flights on a daily basis and then make no effort to get customers to their destinations, bar putting them on the next flight subject to availability. Maybe time to get some
perspective.
https://www.independent.co.uk/travel...85269.html?amp
Im not sure the “national press” are that interested in a few bad experiences and long delays whilst BA, EZY and Wizz continue to cancel tens of flights on a daily basis and then make no effort to get customers to their destinations, bar putting them on the next flight subject to availability. Maybe time to get some
perspective.
https://www.independent.co.uk/travel...85269.html?amp
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Originally Posted by SWBKCB
Channel went bust in 1972. Always good to get your facts straight.
If we are comparing apples and oranges - look at Gatwicks arrivals today.
If we are comparing apples and oranges - look at Gatwicks arrivals today.
If they did then I stand corrected.
I can think of many airlines that have had multi-day delays over the years. At least they are not taking the easy option of mass cancellations.
TUI is a more complex beast than the other airlines you mentioned. Long haul operations and more small base (single a/c in some cases) operations. Are they having a tough time - yes. Is it more than bad luck, who knows but lets keep a sense of perspective. The vast majority of TUI pax are getting away on time.
TUI is a more complex beast than the other airlines you mentioned. Long haul operations and more small base (single a/c in some cases) operations. Are they having a tough time - yes. Is it more than bad luck, who knows but lets keep a sense of perspective. The vast majority of TUI pax are getting away on time.
