EasyJet-6
Join Date: Jan 2005
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Easyjet seem to be consistently blaming ATC for delays of over 3 hours, stating this is extraordinary and beyond their control - ie they don't want to pay for EU261. I'm aware Ryanair don't seem to be affected which seems strange as ATC tend not to show strong favouritism to a single airline. I suspect Easyjet are rather more to blame than they would like to admit.
Is the ATC excuse being upheld, or have people managed to push hard enough that Easyjet back down or the courts overturn this excuse ?
Is the ATC excuse being upheld, or have people managed to push hard enough that Easyjet back down or the courts overturn this excuse ?
Join Date: Jan 2021
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I had an EU261 request refused by Wizz Air blaming ATC Delays/Weather. I pushed back stating that it the delay was due to an aircraft becoming unserviceable. I cited information from a flight tracking site and pointed out how they could have mitigated the delay to under 3 hours but chose not to. They relented and paid me €400 compensation.
Join Date: Nov 2019
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Easyjet's cabin baggage allowance is about as clear as mud on the app! (Well for me anyway)!
Adding an extra cabin bag to a booking and it states:
"All customers can bring on board one small cabin bag (max. 45 x 36 x 20 cm including wheels and handles) for free"
I read their cabin baggage policy had changed recently and all customers had to pay extra for taking a cabin bag on board which you would have to place in the overhead locker? Most cabin bags that you can take on board for free, would have to be very small to fit under the seat in front of you!
So I can actually take a cabin bag on board for the overhead locker, as long as it meets the size requirements...how do they work that out if everyone wants to do that?!
I won't take the chance and pay the £22.99 for the large cabin bag (even though in my opinion, the cabin bag I have isn't large).
Adding an extra cabin bag to a booking and it states:
"All customers can bring on board one small cabin bag (max. 45 x 36 x 20 cm including wheels and handles) for free"
I read their cabin baggage policy had changed recently and all customers had to pay extra for taking a cabin bag on board which you would have to place in the overhead locker? Most cabin bags that you can take on board for free, would have to be very small to fit under the seat in front of you!
So I can actually take a cabin bag on board for the overhead locker, as long as it meets the size requirements...how do they work that out if everyone wants to do that?!
I won't take the chance and pay the £22.99 for the large cabin bag (even though in my opinion, the cabin bag I have isn't large).
Everyone gets to take a small bag - 45 x 36 x 20 cm. If the overhead lockers are full, you may have to put this small bag under the seat in front of you. If there is plenty of space in the overhead lockers, nobody cares if you put the small bag in the overhead lockers instead - the important thing is that you should be ready, willing and able to put it under a seat.
You can also take an additional larger cabin bag - 56 x 45 x 25 cm, but you will have to pay to take this. For each flight, only a *limited* number of these larger cabin bag allowances are sold. Numbers are limited so as to be certain everything will fit in overhead lockers and little or nothing will need to be checked manually into the hold by cabin crew once passengers are on board the aircraft. If there are 180 seats on an aircraft, you can be certain Easyjet will not sell large cabin bag allowances to each of 180 passengers. City break and business destination routes tend to see high demand for large cabin bag permits - and they really can and sometimes do sell out well before departure date. If these have sold out, you are left with the choice of just the small bag, or paying at some stage for the right to check a bag into the hold
Easyjet are, to some extent, playing on your not knowing in advance how much you will take on your flight, and your fear that large cabin bag allowances will sell out - so that you are motivated to pay more for your trip - and Easyjet can boost their ancillary spend per passenger
You can also take an additional larger cabin bag - 56 x 45 x 25 cm, but you will have to pay to take this. For each flight, only a *limited* number of these larger cabin bag allowances are sold. Numbers are limited so as to be certain everything will fit in overhead lockers and little or nothing will need to be checked manually into the hold by cabin crew once passengers are on board the aircraft. If there are 180 seats on an aircraft, you can be certain Easyjet will not sell large cabin bag allowances to each of 180 passengers. City break and business destination routes tend to see high demand for large cabin bag permits - and they really can and sometimes do sell out well before departure date. If these have sold out, you are left with the choice of just the small bag, or paying at some stage for the right to check a bag into the hold
Easyjet are, to some extent, playing on your not knowing in advance how much you will take on your flight, and your fear that large cabin bag allowances will sell out - so that you are motivated to pay more for your trip - and Easyjet can boost their ancillary spend per passenger
Join Date: Nov 2019
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Everyone gets to take a small bag - 45 x 36 x 20 cm. If the overhead lockers are full, you may have to put this small bag under the seat in front of you. If there is plenty of space in the overhead lockers, nobody cares if you put the small bag in the overhead lockers instead - the important thing is that you should be ready, willing and able to put it under a seat.
You can also take an additional larger cabin bag - 56 x 45 x 25 cm, but you will have to pay to take this. For each flight, only a *limited* number of these larger cabin bag allowances are sold. Numbers are limited so as to be certain everything will fit in overhead lockers and little or nothing will need to be checked manually into the hold by cabin crew once passengers are on board the aircraft. If there are 180 seats on an aircraft, you can be certain Easyjet will not sell large cabin bag allowances to each of 180 passengers. City break and business destination routes tend to see high demand for large cabin bag permits - and they really can and sometimes do sell out well before departure date. If these have sold out, you are left with the choice of just the small bag, or paying at some stage for the right to check a bag into the hold
Easyjet are, to some extent, playing on your not knowing in advance how much you will take on your flight, and your fear that large cabin bag allowances will sell out - so that you are motivated to pay more for your trip - and Easyjet can boost their ancillary spend per passenger
You can also take an additional larger cabin bag - 56 x 45 x 25 cm, but you will have to pay to take this. For each flight, only a *limited* number of these larger cabin bag allowances are sold. Numbers are limited so as to be certain everything will fit in overhead lockers and little or nothing will need to be checked manually into the hold by cabin crew once passengers are on board the aircraft. If there are 180 seats on an aircraft, you can be certain Easyjet will not sell large cabin bag allowances to each of 180 passengers. City break and business destination routes tend to see high demand for large cabin bag permits - and they really can and sometimes do sell out well before departure date. If these have sold out, you are left with the choice of just the small bag, or paying at some stage for the right to check a bag into the hold
Easyjet are, to some extent, playing on your not knowing in advance how much you will take on your flight, and your fear that large cabin bag allowances will sell out - so that you are motivated to pay more for your trip - and Easyjet can boost their ancillary spend per passenger
I was under the impression that extra cabin bags had to be paid for by every passenger...anyway for me who is 6ft, my size cabin bag would be no good under the seat in front! £22.99 in this day and age isn't bad for a small (ish) cabin bag in the locker.
Join Date: Jun 2018
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EasyJet
Apologies for starting a new thread but couldn’t find the easyJet one…
Noticed this afternoon a heavily delayed LTN departure to JER. FR24 showed the aircraft had taken off at 13:35 for a 13:00 STD, flew all the way to JER and then had a missed approach and flew back to LTN. Nothing necessarily strange in that, could be weather, ATC restrictions etc that caused the divert back to LTN. Upon checking the easyJet website however, it states this,
“We’re sorry that your flight has been delayed. This is because of a technical issue that needs to be inspected by our engineers. This can take between 30 minutes to two hours. The safety of you and our crew is our highest priority and we thank you for your patience while we complete the necessary checks. We'll update you as soon as we know more
The disruption to your flight is outside of our control and is considered to be an extraordinary circumstance.”
Unless I’m missing something, would they fly the aircraft to destination, decide they had a technical issue and return back to LTN? Seems like a way for easyJet to avoid paying any compensation but happy to be proven otherwise.
Noticed this afternoon a heavily delayed LTN departure to JER. FR24 showed the aircraft had taken off at 13:35 for a 13:00 STD, flew all the way to JER and then had a missed approach and flew back to LTN. Nothing necessarily strange in that, could be weather, ATC restrictions etc that caused the divert back to LTN. Upon checking the easyJet website however, it states this,
“We’re sorry that your flight has been delayed. This is because of a technical issue that needs to be inspected by our engineers. This can take between 30 minutes to two hours. The safety of you and our crew is our highest priority and we thank you for your patience while we complete the necessary checks. We'll update you as soon as we know more
The disruption to your flight is outside of our control and is considered to be an extraordinary circumstance.”
Unless I’m missing something, would they fly the aircraft to destination, decide they had a technical issue and return back to LTN? Seems like a way for easyJet to avoid paying any compensation but happy to be proven otherwise.
Certainly wasn’t caused by wx, or ATC. It has been CAVOK all day with a westerly wind of 5kts. I saw this a/c make its missed approach - just a flight along the Final Approach Track at 2000 ft. followed by a left turn of approx. 270 degrees onto North, & disappeared into the distance. Shortly afterwards an ATR joined on a right base & landed on 26? I have absolutely no idea as to the reason for this - must have been something important !?
Could have been any number of technical faults. From the description it’s quite possible the aircraft suffered a flap/ slat jam whilst configuring for the approach and therefore rendering the runway at Jersey too short to land - requiring a diversion.
That’s a total guess but many many different scenarios would lead to a diversion away from Jersey just like what occurred .
That’s a total guess but many many different scenarios would lead to a diversion away from Jersey just like what occurred .
Join Date: Sep 2007
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It's happened here in IOM a couple of times over the Summer. Presumably a minor technical issue, with no risk returning to point of origin, but no desire to get the aircraft stuck down route, with no engineering support.
Small consolation for the pax, but they should get UK261 compensation.
A flap problem, apparently. The a/c was unable to select the appropriate approach/landing flap & was, therefor, required to return to Luton in order to be able to make a flapless/low flap approach to its much longer r/w.
Join Date: Sep 2015
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ATC delays
After experiencing this myself recently for 2hrs on flight to JTR, I notice easyJet particularly at MAN tend to get aircraft waiting on the taxiway at the runway sometimes with engines off for ages before departing due to ATC delays. Is easyJet policy different to other airlines who wait on stand? Or is it just a coincidence when I see this happening it's always an EZY aircraft?
Alba Gu Brath
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After experiencing this myself recently for 2hrs on flight to JTR, I notice easyJet particularly at MAN tend to get aircraft waiting on the taxiway at the runway sometimes with engines off for ages before departing due to ATC delays. Is easyJet policy different to other airlines who wait on stand? Or is it just a coincidence when I see this happening it's always an EZY aircraft?
More pertinent is it frees up the stand for the next inbound aircraft, or the handling team to go to the next departure.
Fairly standard practice for most airlines. The cynical response is it helps with on-time performance as the departure time is based on when the aircraft pushes back from stand. Doesn’t help with EU261 though as that is based on arrival time at destination.
More pertinent is it frees up the stand for the next inbound aircraft, or the handling team to go to the next departure.
More pertinent is it frees up the stand for the next inbound aircraft, or the handling team to go to the next departure.
The pushback team won’t necessarily be able to stay with the aircraft during a lengthy slot restriction so if your slot is cancelled or comes forward, you risk not being in a position to push back.
Join Date: Jun 2023
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Some new routes/destinations are on sale for the winter:
Gizeh Sphinx Airport from LTN
Rabat from GVA, LYS, NTE, NCE, CDG
some more ski routes: BHX-SZG, GVA-STN,SEN-Grenoble, ZRH-STN
Gizeh Sphinx Airport from LTN
Rabat from GVA, LYS, NTE, NCE, CDG
some more ski routes: BHX-SZG, GVA-STN,SEN-Grenoble, ZRH-STN
Join Date: Jun 2023
Location: Glasgow
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Join Date: Jun 2023
Location: Glasgow
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