EasyJet-6

[2Planks]

It's far from industry wide. Following the Press the main culprits appear to be Easy, BA and Wizz. I have not seen any reports 're cancellations on Virgin, Ryanair or Jet2. (With the exception of a few flights on Sunday after it took a while to remove an FR from the runway at Yeadon with a failed tyre.)

The issue with airports seems to be more general, but improving in many cases.

The Companies that are well run in a crisis will emerge as the winners. Management skill ebbs and flows over time, as line crew it's unfortunate if you are with a poorly managed airline in a downturn as it will be you that suffers, not the ones at the top of the tree.

[davidjohnson6]

The bean counters are not thinking about reputational damage to the corporate brand. It's very difficult to put a number on it - but the people in marketing and PR will know all about this

[eye2eye5]

If reputational risk isn’t high on the CEO’s agenda then the company won’t survive very long.

[22/04]

Or the CEO.

I know she isn't everyone's cup of tea but I can't believe this would have happened on Carolyn's watch. If it had she would have been out thee on the media much more too.

[flying pancake]

Does Stephen Hester (Chairman?) have a pulse?
Is he the true turn around king that his reputation might suggest or is the chairman's chair just too comfortable to justify any action? When will the media actually penetrate the true facts from all parties involved - who, why, when etc; plus report demonstrable evidence of when things will improve?

The BBC is supposed to educate and inform, these are not light entertainment issues to fill news programmes. I guess I will just not book any foreign travel until I can be reassured and have the confidence to part with my money.
I have already been down the recover-my-money route from these repeat travel industry offenders and have neither the time or inclination to repeat the process.

[davidjohnson6]

A little late... but finally focussing on reliability
https://www.bbc.com/news/business-61862788

[DP.]

Originally Posted by davidjohnson6

A little late... but finally focussing on reliability
https://www.bbc.com/news/business-61862788

Quite a few cancellations to/from MAN today. A family member was meant to be on one of them this afternoon, but had a message in the early hours of the morning putting it down to a 'technical issue with the aircraft'.

[nguba]

Peter Bellew has resigned from easyJet with immediate effect:

Chief Operating Officer

easyJet announces that, with effect from 1 July 2022, Peter Bellew has resigned as Chief Operating Officer to pursue other business opportunities and in the meantime is committed to ensuring a smooth transition. The Board would like to thank Peter for his hard work over the last two and half years and wishes him well in his future endeavours.

David Morgan has been appointed to lead the operations function as interim COO, reporting directly into Johan Lundgren. David has been with easyJet since 2016, including almost a year as interim COO in 2019 when he oversaw operations, delivering significant improvements in operational performance during that time.

Johan Lundgren, CEO of easyJet, commented:

“I would like to thank Peter for his hard work and wish him well. Everyone at easyJet remains absolutely focused on delivering a safe and reliable operation this summer.

“I am pleased that Operations will be in the very capable hands of David Morgan who can move seamlessly into this role having previously led the operation, as interim Chief Operating Officer, throughout 2019.

“David has significant experience and deep knowledge of the business and operation and will provide strong leadership for the airline this summer.”

easyJet remains absolutely focused on our daily operation and continues to monitor this very closely, having taken pre-emptive action to build further resilience for the summer due to the current operating environment. The airline continues to operate up to 1700 flights each day and carry up to 250,000 passengers.

[Tonyq]

Originally Posted by nguba

Peter Bellew has left easyJet with immediate effect:

Chief Operating Officer

Lundgren should be next.

He has been a catastrophic appointment.

All the brand loyalty, credibility and strength which was built up on Carolyn's watch has been destroyed. He has turned easyJet into a joke brand, which non-one trusts or believes in.

It will take years, and a very different style of leadership, to get them back to where they were, when he arrived..

[tubby linton]

Originally Posted by nguba

Peter Bellew has left easyJet with immediate effect:

Chief Operating Officer

Will he be borrowing one of Varadkar’s speeches for his goodbye message?

[lfc84]

Trying to imitate Ryanair

[pabely]

Originally Posted by tubby linton

Will he be borrowing one of Varadkar’s speeches for his goodbye message?

But he got another job in Gov, I doubt this guy will.
Few others need to go quick or the CEO himself!?

[allnamestaken1]

Lungdren should be next to go and sooner the better.

[SealinkBF]

Originally Posted by Tonyq

Lundgren should be next.

He has been a catastrophic appointment.

All the brand loyalty, credibility and strength which was built up on Carolyn's watch has been destroyed. He has turned easyJet into a joke brand, which non-one trusts or believes in.

It will take years, and a very different style of leadership, to get them back to where they were, when he arrived..

Would Carolyn have coped differently given present situation affecting airports and staffing across the world?

[toledoashley]

Carolyn inherited a huge mess after Andy went - operationally a mess, and managed to turn that around with extra helpings of customer service and humanity.

[Tonyq]

Originally Posted by SealinkBF

Would Carolyn have coped differently given present situation affecting airports and staffing across the world?

No one can answer that, for sure, but Lundgren had set them on a race to the bottom, long before Co-Vid, and the appointment of Bellew was part of this.

My main point was that brand value, image and reputation, which have been destroyed over the last few months, will only be rebuilt with a different leadership style. Sacking Bellew might buy Lundgren a bit of time, but you can be sure that the die is pretty much cast.

[Mr A Tis]

Agree the COO is the fall guy, the issues rest much higher up. Strange how the Irish airline is just about the only European airline operating more flights than they did pre covid with almost no cancellations.
The easyJet situation is similar to the chaos at Manchester Airport- the MD resigned, but the architects of the broken system remained in place. Both easy & Manchester Airport had issues pre Covid.

[davidjohnson6]

Can the operational issues around reliability and punctuality be substantially improved during the peak of the next 3 months, or will it take a lot longer to do anything significant ?

Yes, significant improvements includes potentially ruffling a few feathers amongst employees - it's difficult to make material changes in a large company without annoying a few people

[Jonty]

Originally Posted by Mr A Tis

Agree the COO is the fall guy, the issues rest much higher up. Strange how the Irish airline is just about the only European airline operating more flights than they did pre covid with almost no cancellations.
The easyJet situation is similar to the chaos at Manchester Airport- the MD resigned, but the architects of the broken system remained in place. Both easy & Manchester Airport had issues pre Covid.

jet2 is doing that as well.

[tubby linton]

The woes of easy are going to be there all summer. It is too late now to turn it around as the tempo increases into the school holidays. Looking at the share price this afternoon I wouldn’t be surprised if one of the rivals makes an offer again.