EasyJet-5
Join Date: Dec 1999
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Ohhh dear
..after Dame Carolyn....it all started falling apart...
After all.....even after this virus and its following waves...who's going to go flying.
No point therefore in saving...
goodbye... .
(and yes...I'm ex easy... ..)
After all.....even after this virus and its following waves...who's going to go flying.
No point therefore in saving...
goodbye... .
(and yes...I'm ex easy... ..)
Join Date: Jul 2006
Location: Oh Cavey
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Join Date: Apr 2008
Location: UK
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Join Date: Apr 2008
Location: WALES
Age: 56
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Flight Cancellation
Well at last Ive had an e mail telling me my flight to Rome next week is cancelled. There's no info on how I get my refund.....any advice be appreciated?
Join Date: Apr 2018
Location: UK
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Join Date: Sep 2005
Location: earth
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Join Date: Apr 2008
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They did push this out into media yesterday:Easyjet has told us (Thursday, March 26, 2020) the following
‘Customers on cancelled flights can transfer to an alternative flight free of charge or receive a voucher for the value of their booking online or claim a refund through our contact centre.
However, impossible to get through to their
contact centre at present!
‘Customers on cancelled flights can transfer to an alternative flight free of charge or receive a voucher for the value of their booking online or claim a refund through our contact centre.
However, impossible to get through to their
contact centre at present!
They shouldn't be withholding it, but you can see why they're trying. Without trying to point out the obvious, this is going to cause a huge cash flow crisis. The credit card companies will also not release a % of the funds until the flight itself has taken place, so they'll be paying out money they actually haven't received as of yet.
Join Date: Nov 2006
Location: Northern Ireland
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Airline who are offering vouchers are doing so as an alternative. If you are planning on using Aer Lingus again it's a great offer, I got opted for a voucher. It's 10% extra over what you paid and can be used up to 5 years into the future. In fact Aer Lingus have allowed people who were meant to travel in April and May (even if flight still flying) to get this same voucher.
There is a lot of noise and often imho incorrectly and unfairly. This industry will take a long time to recover. The sector is shrouded in EU rules and protection, the customer is well covered. In my experience Aer Lingus has always been fortright and followed the law.
Join Date: Jul 2002
Location: In the sticks
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Passengers can always contact their credit or debit card companies and ask for a chargeback as the airline has failed to provide a service that has been paid for. The card company then just removes the money from EasyJet’s account whether they like it or not. Easyjet then has the right to appeal which I would doubt they would do as they have no grounds to hang onto the money.
It also covers transactions below £100 unlike Section 75 agreements.
https://www.which.co.uk/consumer-rig...use-chargeback
It also covers transactions below £100 unlike Section 75 agreements.
https://www.which.co.uk/consumer-rig...use-chargeback
Given that they are splashing out on a new HQ & paying out substantial dividends to shareholders, there is no excuse not to refund. Can't say - sorry we are legally obliged to pay the dividends and then say we are not paying the legally obliged refunds. Just make it "easy" to refund and cut the hassle. The Aer Lingus idea of voucher +10% & 5 years is a good option - for those that want it.
I'm in similar situation with TAP who are currently refusing any refunds - only vouchers and only for 12 months.
I'm in similar situation with TAP who are currently refusing any refunds - only vouchers and only for 12 months.
Join Date: Sep 2007
Location: Isle of Man
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They did push this out into media yesterday:Easyjet has told us (Thursday, March 26, 2020) the following
Customers on cancelled flights can transfer to an alternative flight free of charge or receive a voucher for the value of their booking online or claim a refund through our contact centre.
However, impossible to get through to their
contact centre at present!
Customers on cancelled flights can transfer to an alternative flight free of charge or receive a voucher for the value of their booking online or claim a refund through our contact centre.
However, impossible to get through to their
contact centre at present!
It does seem however, that in their desperation to conserve cash, they are resorting to some pretty underhand strategies. Probably not coincidence that Peter Bellew (ex-Ryanair) is now in post as COO!
Join Date: Jun 2011
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EasyJet have updated their list of rescue flights, though appears to be from Gatwick and from/to Belfast only:
https://www.easyjet.com/en/policy/co...rescue-flights
Also appears nothing at all is bookable in April
https://www.easyjet.com/en/policy/co...rescue-flights
Also appears nothing at all is bookable in April
Join Date: Apr 2016
Location: Essex
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Getting regular messages through various media pushing w20/21 holidays & flights.
Im not ready to part with my cash, but I can see persuading people to take advantage of an early discount is the way forward for a company strong enough to survive this crisis.
Im not ready to part with my cash, but I can see persuading people to take advantage of an early discount is the way forward for a company strong enough to survive this crisis.
Join Date: Nov 2016
Location: This side of Heaven
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Entire fleet grounded.
https://www.bbc.co.uk/news/business-52084003
https://www.bbc.co.uk/news/business-52084003
Join Date: Mar 2006
Location: South West
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Aircraft moving to storage
easyJet will be moving aircraft out of its bases at EDI, GLA, BFS and NCL today and position them to LPL and SEN for storage.
This will mean aircraft will be parked at LGW, LTN, STN, SEN, BRS, MAN and LPL only.
To LPL
All 7x based BFS aircraft to position to LPL today for storage (1x A319/6x A320)
To SEN
All 8x based EDI aircraft to position to SEN today for storage (3x A319/5x A320)
All 4x based GLA aircraft to position to SEN today for storage (2x A319/2x A320)
All 3x based NCL aircraft to position to SEN today for storage (2x A319/1x A320)
easyJet will be moving aircraft out of its bases at EDI, GLA, BFS and NCL today and position them to LPL and SEN for storage.
This will mean aircraft will be parked at LGW, LTN, STN, SEN, BRS, MAN and LPL only.
To LPL
All 7x based BFS aircraft to position to LPL today for storage (1x A319/6x A320)
To SEN
All 8x based EDI aircraft to position to SEN today for storage (3x A319/5x A320)
All 4x based GLA aircraft to position to SEN today for storage (2x A319/2x A320)
All 3x based NCL aircraft to position to SEN today for storage (2x A319/1x A320)
Join Date: Aug 2014
Location: Outer London
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Curiously there is currently an A319 heading in the opposite direction (SEN-NCL). Is this taking the crew up to operate the ferries?
FR also seem to be flying a few aircraft around between bases today.
FR also seem to be flying a few aircraft around between bases today.
Join Date: Jun 2001
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Join Date: Jul 2003
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An extraordinary letter from Stelios to the Board of easyJet has been published today. He demands the cancellation of the outstanding order for 107 aircraft from Airbus, stating that their deployment will be unprofitable. If he doesn't get consideration of this plan, he intends to call EGMs every 7 weeks to challenge the non-exec Directors one by one, until a largely new Board accepts his proposition.
Full letter here::
Full letter here::
