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Southend-2

Old 30th Apr 2019, 10:59
  #2941 (permalink)  
 
Join Date: Aug 2014
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Originally Posted by fatmed View Post
Prior to RYR arriving it would be fine to arrive 60-90 prior and have no problems.
I used to pitch up just 35 mins before for the 06:30 departure
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Old 30th Apr 2019, 11:59
  #2942 (permalink)  
 
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A nice positive bit of PR, but let's hope they get on top of the security bottleneck issue quickly.

https://www.echo-news.co.uk/news/176...t-ever-summer/

If you're really bored, spot the missing destination.
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Old 30th Apr 2019, 12:06
  #2943 (permalink)  
 
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EDIT: In light of information received that the maximum queuing time at Security this morning was 11 minutes I've deleted my post as it seems the information I based it on (45 minute queues) was not correct.

Last edited by Expressflight; 30th Apr 2019 at 14:41. Reason: as above
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Old 30th Apr 2019, 12:54
  #2944 (permalink)  
 
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Passenger traffic has grown too quickly for infrastructure and facilities in place, this is now becoming clear and the airport is struggling to clear through security 500ish travellers per hour, thatís roughly x 3 A320/737. As mentioned previous, the arrival of RYR has had a huge impact and just maybe Stobartís eyes were too big for their bellies and unless a quick fix is put in place (at a substantial cost no doubt), the reputation that SEN has proudly built up will diminish rapidly!
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Old 30th Apr 2019, 12:54
  #2945 (permalink)  
 
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Originally Posted by Bee Rexit View Post
More social media reports of terrible early morning queues and missed flights this morning due to the security fiasco at SEN. Stobart have really dropped the ball on this - Edit - Fiasco might be too harsh a word - but it is now taking 45 mins to get through security which I think is catching a lot of passengers out after having a number of years of relatively quick and easy flow.
Despite what I just wrote, which was largely based on the above post, I just been informed that the Security queue peaked at 11 minutes this morning! How could an 11 minute wait cause "terrible early morning queues and missed flights" etc.?
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Old 30th Apr 2019, 12:58
  #2946 (permalink)  
 
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Security queues

Originally Posted by Expressflight View Post
There is no excuse whatever for SEN management presiding over this shameful performance. I was assured a week ago that the immediate problems had been dealt with and normal service had been resumed, but that some longer term fixes were needed to make it sustainable in the longer term. Fair enough - if it had happened, which it obviously hasn't. Yes, some people did miss their flights this morning - one IBZ passenger was sent to STN she says. I know the Head of Security left recently so maybe things haven't been going well for a time but they just seem to have got worse.
I used SEN within the past week for an afternoon departure .hardly any pax in the security hall (I'm guessing 50) but took 18 minutes to get through due to over-sensitive security screening. I travel extensively on an almost weekly basis .Never before have I had to repack my liquids bag from my zip up see through 1 litre travel approved bag to a zip lock bag. When I asked why I was told all liquids must be in an airtight bag (why? - to stop the machine smelling the explosives???) . Then shoes off and back through the machine after I was told to keep them on .This the same pair of shoes that happily go through Gatwick and untold other airport scanners without a murmur .Then my bag got pulled for inspection. Why? Apparently a laptop charger and USB cables are cause for concern .Whilst waiving those items aside they did a precautionary check on my sealed liquids bag.

I tried the lounge again after noticing it had expanded into the old bar of yesteryear. My advice - don't! Still as awful as the last time I visited.
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Old 30th Apr 2019, 13:55
  #2947 (permalink)  
 
Join Date: May 2014
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Originally Posted by DC3 Dave View Post
A nice positive bit of PR, but let's hope they get on top of the security bottleneck issue quickly.

https://www.echo-news.co.uk/news/176...t-ever-summer/

If you're really bored, spot the missing destination.


Not bored but the missing destination is Carlisle. There is, however, a very big advert for it on the wall at the departures end of the terminal so who knows?

Re the extensions to the terminal, the area between the control tower and the terminal was levelled some months ago but nothing seems to have happened at that end since. At the other end, departures, a lot of electric cable work has been done and the closure of the paved way to the terminal resulted. This Only opened again a few days before the arrival of Ryanair.

Expressflight..... any idea what's happening? I have great respect for your contributions and would be interested to hear your thoughts on the matter.

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Old 30th Apr 2019, 14:44
  #2948 (permalink)  
 
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Originally Posted by stewyb View Post
Passenger traffic has grown too quickly for infrastructure and facilities in place, this is now becoming clear and the airport is struggling to clear through security 500ish travellers per hour, that’s roughly x 3 A320/737. As mentioned previous, the arrival of RYR has had a huge impact and just maybe Stobart’s eyes were too big for their bellies and unless a quick fix is put in place (at a substantial cost no doubt), the reputation that SEN has proudly built up will diminish rapidly!
The reality is that last year's 3 x E195 first wave departures have simply been replaced by 3 x B738 departures so not a huge increase in pax numbers as is being suggested.
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Old 30th Apr 2019, 14:51
  #2949 (permalink)  
 
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.

Expressflight..... any idea what's happening? I have great respect for your contributions and would be interested to hear your thoughts on the matter.
Should be quite easy to work out.

1/ Lack of staff
2/ Staff training
2/ Lack of lanes
3/ Faulty equipment closing a lane
4/ Inefficient outdate equipment
5/ Combination of the above.
Take your pick

11 minutes in a queue will feel like 30 minutes if the queue moves slowly.

So how many security lanes does Southend have?

Completely irrelevant but Luton now has 16 meaning an average of just over 1 million passengers per lane although for most of the time many are closed and only open at peak times so 2 lanes would cover SEN easy.
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Old 30th Apr 2019, 14:55
  #2950 (permalink)  
 
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Originally Posted by SEN Observer View Post
Re the extensions to the terminal, the area between the control tower and the terminal was levelled some months ago but nothing seems to have happened at that end since. At the other end, departures, a lot of electric cable work has been done and the closure of the paved way to the terminal resulted. This Only opened again a few days before the arrival of Ryanair.
Expressflight..... any idea what's happening? I have great respect for your contributions and would be interested to hear your thoughts on the matter.
I was under the impression that the Southern extension - the upgrading pax bag screening etc. - was well under way earlier this year but I haven't been there recently. Regarding the Northern terminal extension (which really is quite substantial), the planning application was changed a few months ago, probably in light of projected pax numbers, and this has delayed the start of construction somewhat. The new planning consent was granted on 17th December 2018 and the Discharge of various Conditions appertaining to the grant was due by 19th April 2019 and I don't know if that date was met. This explains why there has been no real progress on the ground so far. So no dragging of the feet by Stobart or second thoughts as has been suggested by some.
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Old 30th Apr 2019, 15:01
  #2951 (permalink)  
 
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Originally Posted by LTNman View Post
Should be quite easy to work out.

1/ Lack of staff
2/ Staff training
2/ Lack of lanes
3/ Faulty equipment closing a lane
4/ Inefficient outdate equipment
5/ Combination of the above.
Take your pick

11 minutes in a queue will feel like 30 minutes if the queue moves slowly
I think SEN Observer was asking me about the terminal extensions, not the Security queue situation so that's what I replied to.

Err, if the queue takes 11 minutes to get through Security, then it takes 11 minutes and there's no risk of you missing your flight, no matter how fast or slow it feels like.
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Old 30th Apr 2019, 15:22
  #2952 (permalink)  
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I remember a few years ago that getting through security in Bristol was dreadfully slow and the security staff were surly and very officious. Complaints wre made to the airport management and the situation had improved greatly by my next departure. The answer apparently was better staff training; as simple as that. Maybe the same applies at SEN?
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Old 30th Apr 2019, 18:31
  #2953 (permalink)  
 
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Originally Posted by Barling Magna View Post
I remember a few years ago that getting through security in Bristol was dreadfully slow and the security staff were surly and very officious. Complaints wre made to the airport management and the situation had improved greatly by my next departure. The answer apparently was better staff training; as simple as that. Maybe the same applies at SEN?
My last flight in Early April was LUX-LCY-LUX. At both ends I encountered what I consider as petty security checks by surly staff. If they hate their jobs then leave, or are they specially trained to anger and stress passengers before their flight. In Southends case, it sounds like they need to select staff and train them better.
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Old 30th Apr 2019, 18:47
  #2954 (permalink)  
 
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Originally Posted by Expressflight View Post
I think SEN Observer was asking me about the terminal extensions, not the Security queue situation so that's what I replied to.

Err, if the queue takes 11 minutes to get through Security, then it takes 11 minutes and there's no risk of you missing your flight, no matter how fast or slow it feels like.
Thank you Expressflight. Yes, I was referring to the terminal extensions.
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Old 30th Apr 2019, 18:52
  #2955 (permalink)  
 
Join Date: Jan 2014
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Originally Posted by tophat27dt View Post
My last flight in Early April was LUX-LCY-LUX. At both ends I encountered what I consider as petty security checks by surly staff. If they hate their jobs then leave, or are they specially trained to anger and stress passengers before their flight. In Southends case, it sounds like they need to select staff and train them better.
Quite right DT. SEN is growing up now and it's suffering from growing pains. Stobart need to plan ahead otherwise it will lose it's 'best of breed' award, but money is money. If EZY and FR get hacked off they will shake Stobart warmly by the throat!
It's known as commerce! Take care DT.
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Old 30th Apr 2019, 21:49
  #2956 (permalink)  
 
Join Date: Jul 2015
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Originally Posted by asdf1234 View Post
I used SEN within the past week for an afternoon departure .hardly any pax in the security hall (I'm guessing 50) but took 18 minutes to get through due to over-sensitive security screening. I travel extensively on an almost weekly basis .Never before have I had to repack my liquids bag from my zip up see through 1 litre travel approved bag to a zip lock bag. When I asked why I was told all liquids must be in an airtight bag (why? - to stop the machine smelling the explosives???) . Then shoes off and back through the machine after I was told to keep them on .This the same pair of shoes that happily go through Gatwick and untold other airport scanners without a murmur .Then my bag got pulled for inspection. Why? Apparently a laptop charger and USB cables are cause for concern .Whilst waiving those items aside they did a precautionary check on my sealed liquids bag.

I tried the lounge again after noticing it had expanded into the old bar of yesteryear. My advice - don't! Still as awful as the last time I visited.

Last time I was at the security clearance area at SEN a passenger in front of me in the queue was talking to a couple in front of him and he said he actually works at Stansted on the security clearance and he said SEN is used as a training location for new security clearance personnel before they are despatched elsewhere. Of course I have nothing to support his comments other than I overheard him.saying this.

Does anyone on this chat forum have any insight into whether or this is a true comment?

I'm also a regular traveller and I share identical experiences. I use a Gate8 cabin approved bag which includes it's own regulation approved liquid clear sealed bag - only airport in the world where I'm asked to empty it and place in an airports own bag, repeatedly occurs only at SEN.

I wear regular smart laced shoes, again never been a problem at any airport body arch scanners, except at SEN, I'm constantly requested to remove and scan my shoes - no metal plates in them btw, just regular Clarks black shoes I wear in the office.

I do think this might all be part of their training environment if that's in fact part of the SEN security clearance role.
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Old 30th Apr 2019, 22:18
  #2957 (permalink)  
 
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Originally Posted by mik3bravo View Post
Last time I was at the security clearance area at SEN a passenger in front of me in the queue was talking to a couple in front of him and he said he actually works at Stansted on the security clearance and he said SEN is used as a training location for new security clearance personnel before they are despatched elsewhere. Of course I have nothing to support his comments other than I overheard him.saying this.

Does anyone on this chat forum have any insight into whether or this is a true comment?

I'm also a regular traveller and I share identical experiences. I use a Gate8 cabin approved bag which includes it's own regulation approved liquid clear sealed bag - only airport in the world where I'm asked to empty it and place in an airports own bag, repeatedly occurs only at SEN.

I wear regular smart laced shoes, again never been a problem at any airport body arch scanners, except at SEN, I'm constantly requested to remove and scan my shoes - no metal plates in them btw, just regular Clarks black shoes I wear in the office.

I do think this might all be part of their training environment if that's in fact part of the SEN security clearance role.
I do hope that you, who have written good examples of what's not being done correctly, have written to Stobart at LSA and asked for an explanation. I doubt if they read this forum.
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Old 30th Apr 2019, 22:54
  #2958 (permalink)  
 
Join Date: Jul 2015
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Funny thing is, if I think back to that Good Friday long security clearance queues, I recall a lot of people asked to remove shoes after walking through the body scan archway.

I rather security be tight and flights protected from terrorism but at the same time I do tend to find SEN are definitely more fussy or the machines too sensitive. I can get through LHW T5 or City security fairly fast, and never had anything like the frequency of secondary checks that SEN seem to ping at high levels of reoccurences. Does seem very strange.
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Old 30th Apr 2019, 23:03
  #2959 (permalink)  
 
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Originally Posted by Expressflight View Post
The reality is that last year's 3 x E195 first wave departures have simply been replaced by 3 x B738 departures so not a huge increase in pax numbers as is being suggested.
Although the increase in pax is surely much greater than it looks, the old BE DUB flight was quite often fairly lightly loaded on the 06:30 run in my experience. On a few occasions more people took the MAN flight, I know because DUB often boarded first even though it was a few mins later. The GLA Route also had weak loads and it was a lot later. Iíd suggest the first wave average from the E195s was about 160 pax, FR will surely be knocking up more like 450 within a much more concentrated timeframe.
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Old 1st May 2019, 05:10
  #2960 (permalink)  
 
Join Date: Jun 2009
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Originally Posted by tophat27dt View Post
My last flight in Early April was LUX-LCY-LUX. At both ends I encountered what I consider as petty security checks by surly staff. If they hate their jobs then leave, or are they specially trained to anger and stress passengers before their flight. In Southends case, it sounds like they need to select staff and train them better.
I should have made it clear in my earlier post that whilst the security check was far too sensitive and seemed to follow rules that no other airport follows, the staff went about their job with good humour and politeness. The same goes for the lounge staff. It is a truly terrible lounge but the staff are polite, friendly and approachable.
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