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Expressflight..... any idea what's happening? I have great respect for your contributions and would be interested to hear your thoughts on the matter.
Should be quite easy to work out.
1/ Lack of staff
2/ Staff training
2/ Lack of lanes
3/ Faulty equipment closing a lane
4/ Inefficient outdate equipment
5/ Combination of the above.
Take your pick
11 minutes in a queue will feel like 30 minutes if the queue moves slowly.
So how many security lanes does Southend have?
Completely irrelevant but Luton now has 16 meaning an average of just over 1 million passengers per lane although for most of the time many are closed and only open at peak times so 2 lanes would cover SEN easy.