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Ryanair - 9

Old 19th Feb 2014, 11:15
  #1941 (permalink)  
 
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On the plus side, I suppose it makes it hard for 'chancers' who travel without any insurance to claim they were not offered insurance. Uninsured persons are a burden on society.
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Old 19th Feb 2014, 11:25
  #1942 (permalink)  
 
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Fail
Was it really worth the bother to highlight your ineptness ?
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Old 19th Feb 2014, 11:26
  #1943 (permalink)  
 
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Ryanair claims it is the best value airline and perhaps it is. However, if you have a strong belief in your product, then you should not need to trick people into buying your products.

It is this sort of devious, slightly underhand selling which has meant I have not flown with Ryanair since I was a student, some 7 years ago (when I got those 99pm fares). I suspect I am the sort of customer who wants value for money, but flies a lot that they should be trying to claw back. Hiding insurance in a drop down is one of the things that just puts me off.

If you are proud of your fares, then let me buy the fare I see, easily and without fuss including only the things I choose to buy additionally.
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Old 19th Feb 2014, 11:39
  #1944 (permalink)  
 
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NEW DESTINATION : RENNES

One new route

Porto to Rennes

RYANAIR | Rennes - Porto (Portugal) : nouvelle ligne pour cet été
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Old 19th Feb 2014, 15:29
  #1945 (permalink)  
 
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Take up?

Is that all you've got.........
Pretty clear you not the slighest interested in a discussion but using to have a personal dig.
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Old 20th Feb 2014, 10:45
  #1946 (permalink)  
 
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Ryanair to double fleet size and carry 150m people by 2030 ? Cawley - Independent.ie
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Old 20th Feb 2014, 12:20
  #1947 (permalink)  
 
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With more than 200k views in 2 days this youtube video does not help to serve the all new image of a friendly cosy carrier... once again, it required the police to get passengers freed from a delayed plane in the middle of the night. STN-OPO FR8347 14FEB14 Ryanair Flight 8347 (Subtitled) - YouTube
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Old 20th Feb 2014, 13:11
  #1948 (permalink)  
 
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I really am puzzled by this and the communications breakdown (what it seems) lies solely with the airport authorities and handlers ~ swissport I believe at Stansted? As well as that this no service ban Ryanair have on the ground is ridiculous and I fail to see how they can't carry it out obviously not alcohol, but in a disruption situation are you telling me with an aircraft on the ground as long as that and you keep doing trolley runs you aren't going to make more money than if it had departed on-time??

It seems like the easiest situation to rectify, no refueling available thus the flight can not operate - release the pax cancel the flight, crew off duty - simple for Christ sake at Cork, the terminal is always open! MAG doing a lot more behind the scenes to build profits?
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Old 20th Feb 2014, 13:14
  #1949 (permalink)  
 
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Jack

They should of being given free food that's why they didn't serve food, don't blame handlers as communication would of being with control centre in Dublin and onto the manager in STN.

Wonder if the video will be removed soon....
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Old 20th Feb 2014, 13:18
  #1950 (permalink)  
 
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Monumental cock up..................can't take off and Stansted closed for the night so you can't be let back in.

The list of who screwed up is likely to be quite long..........
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Old 20th Feb 2014, 13:33
  #1951 (permalink)  
 
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Jack

They should of being given free food that's why they didn't serve food, don't blame handlers as communication would of being with control centre in Dublin and onto the manager in STN.

Wonder if the video will be removed soon....
I can only give one example, a Ryanair flight to Malaga we had was delayed for over 7hrs one night after the based aircraft went tech - The service operated with a Malaga crew inbound on-time with the outbound pax being held in the terminal until just before midnight, they were all entitled to food vouchers and drinks after 2hrs - Which they received and there was no communication from ops in DUB to do that ~ My understanding from this video is the inbound Porto flight diverted to BHX due to WX? even though the passenger says it was to refuel that's highly unlikely, the fact the crew then prepared to operate the return after midnight but fueling wasn't available is puzzling - And its the handler at fault there - I highly doubt op's in DUB would drag this one out, swissport are infamous for it.

Duty manager in STN responsible for the terminal also is one ''monumental cock-up'' to quote racedo, are keys that hard to find these days??
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Old 20th Feb 2014, 13:44
  #1952 (permalink)  
 
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If only they had a frequent flyer program they could have offered the little revolutionist 25,000 miles like other airlines do in such circumstances.
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Old 20th Feb 2014, 13:50
  #1953 (permalink)  
 
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There is simply no excuses whatsoever from Ryanair to hold passengers aginst there will onboard an aircraft and racedo you can't even begin to defend the decision. Would Easyjet requiore police to come to yet antoher Ryanir flight to free passengers.
If there are no ground staff as reported how do you get the passengers from aircraft to terminal?
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Old 20th Feb 2014, 13:53
  #1954 (permalink)  
 
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I agree, but the Captain did say at the start he had contacted the agent to open up the gate and people would be free to leave, swissport never got back to him? As for the crew member who replied to a passenger ''I'm off duty'' when asked for food, there's a P45 which should be sent in his direction regardless of whether it was a bad day or not.

I will say though, there is clearly a lack of guidelines for crew in these rare situations, anyone with a brain would quickly realize the flight Isn't going to be released and to let pax return to the terminal.

With regards your friend on the LBA-DUB flight, there is a point to be made there; during that disruption, Ryanair made every effort to get passengers home, they cancelled a lot less flights then there rivals and that has to be commended, I'd rather be delayed then stranded if I'm honest - but the disconnect with basic customer service skills in these situation is totally alarming.

They've put laws against this in the US following the JetBlue incident, were brainy enough to realize what do to in most cases here in Europe in such incidents, at least I thought..
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Old 20th Feb 2014, 13:57
  #1955 (permalink)  
 
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Media picked up story

First newspaper report on this story Ryanair Flight 8347: Man videos 12-hour delay 'with no water or food' - News & Advice - Travel - The Independent
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Old 20th Feb 2014, 14:06
  #1956 (permalink)  
 
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I can partly sympathise with some of the junior people directly involved in the situation.

Imagine you were cabin crew on the flight - it's 3 am, you have very little control of the situation, you don't dare go against company procedures because of the company's reputation for punishing those who break the rules, you've done far more hours than you expected to work, and you're not being paid for all the grief. Whatever happens, you won't be thanked or rewarded for your efforts.

Would you really care after 3 am ?

Were flight deck crew on board the plane ? What did the captain do ? You know - all that stuff about captain being in command and responsible, etc...
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Old 20th Feb 2014, 14:11
  #1957 (permalink)  
 
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As a passenger, I am somewhat bemused that those "primarily concerend about your safety aboard" cannot function at all during a situation that's outside the ordinary. Scary at least. You would hope one of the flight attendants or the captain had sufficient imagination/brain power to resolve such a situation. And if that means calling the police because you don't know where to go with all these passengers due to a shut terminal building, so be it. Reflects very poorly on Ryanair's company culture, where employees are 1) not capable to function outside set protocol or/and 2) scared to do so!
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Old 20th Feb 2014, 14:15
  #1958 (permalink)  
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why should this even be outside set protocol?

it shouldn't have got that far / as lengthy !
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Old 20th Feb 2014, 14:24
  #1959 (permalink)  
 
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There is simply no excuses whatsoever from Ryanair to hold passengers aginst there will onboard an aircraft and racedo you can't even begin to defend the decision. Would Easyjet requiore police to come to yet antoher Ryanir flight to free passengers.
WTF you including me in your rant ?

As for police going onto U2 flights, they have and most likely will again.
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Old 20th Feb 2014, 14:28
  #1960 (permalink)  
 
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90% of the screw up was all on Ryanair and if the terminal was actually closed then very little on MAG as I can't see an airport with passengers on stand being completly closed down utter bullsh*t.
So you ignore Police man statement that they cannot find anybody within airport to open up.

Airport is responsible for PAX in airport and their access NOT the airline.
No reason for Pilot or Crew to keep people on plane if they can get them back into Terminal.

Additionally Airline cannot allow passengers off aircraft IF there are no personnell from handling agent available as handling agents are responsible for Pax from the moment their feet hit the ground.

Crew faced with a we cannot go anywhere and we cannot offload because airport locked up and handling agents gone home.
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