Ryanair - 9
100% oxygen bottles are essentially little bombs, remember what happened to that Qantas 747 a few years back when a faulty oxygen bottle went kaput? Tore a chunk out of the fuselage. I can understand why some airlines would be so strict about it
I can understand why some airlines would be so strict about it
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Passenger oxygen
Ryanair have got it right in this case. Oxygen is a very hazardous substance. Materials that would not normally ignite can do so, in a pure oxygen environment. The only cylinders permitted on board an aircraft are properly designed and certified units that have a "Form 1".
Racedo, I'm curious about something. I think Ryanair were totally correct in this instance, but in other cases were bending the rules might be better than the PR nightmare of not doing so, such as the case of that surgeon who had to change his flights to bury his family and was charged, or any situation where Joe Bloggs has to change his flights due to a family emergency, are local management authorised to make exceptions to the rules or is it a case of by the book regardless? Cheers
Last edited by Una Due Tfc; 8th Feb 2014 at 09:57.
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Phone use on board aircraft
Racedo
Ryanair are only permitting phones in flight mode, so we should be saved from the muppets!-))
I suspect though, that confusion will rule and people will "forget" to select flight mode. The danger there, is 200 odd mobiles all trying to find a signal at once! That's a lot of electrical disturbance going on!
Modern aircraft rely on undisturbed electrical signals to connect the pilot to the controls. Is it really worth taking a chance just so someone can play a game?
One of the one sancturies that anybody flying as a passenger has is that no muppet on his phone shouting "I am on way to Torremolinos with Bev for weekend"..............soon to be a thing of the past
I suspect though, that confusion will rule and people will "forget" to select flight mode. The danger there, is 200 odd mobiles all trying to find a signal at once! That's a lot of electrical disturbance going on!
Modern aircraft rely on undisturbed electrical signals to connect the pilot to the controls. Is it really worth taking a chance just so someone can play a game?
Racedo, I'm curious about something. I think Ryanair were totally correct in this instance, but in other cases were bending the rules might be better than the PR nightmare of not doing so, such as the case of that surgeon who had to change his flights to bury his family and was charged, or any situation where Joe Bloggs has to change his flights due to a family emergency, are local management authorised to make exceptions to the rules or is it a case of by the book regardless? Cheers
In case of surgeon he arrived at airport before news media were even reporting the story. That one is kind of a hard one.
Problem in allowing local flexibility ends up where what someone allows in Dublin is not what is allowed in Lisbon or what someone allows in Ciampino.
It ends up then with each airport making up their own rules and even with an airport two members of same team will apply different rules because they interpret guidelines differently. This angers pax even more because of lack of consistency.
Using the well worn phrase of "well leave it to common sense" would mean what though ?
What you would interprest as fair and reasonable in making a decision may be seen as you been a
by pax because they heard that in airport X another passenger had got Y allowed or changed.The benefit of having clearly laid down SOPs means there is little room for manouvre and I think for staff it means they have a back up in being able to rely on these.
I know nothing frustrates people in any occupation more than having applied the rules as per guidelines. A screaming abusive customer then gets a senior manager to override that decision by being abusive knowing their behaviour will force the result they want. This undermines people and allows bullying to get away with it.
There are times when some flexibility is needed but allowing that call to be made after the event by someone divorced from the incident and time at least allows people on the ground to feel that have backup.
Customers are not always right, neither are staff.
Thanks for that Racedo. It's interesting when you take a step back and look at it analytically like that. The system certainly has it's advantages, and seeing as common sense is becoming more and more rare, taking the responsibility away from junior and middle management might be the way forward for other companies too
Thanks for that Racedo. It's interesting when you take a step back and look at it analytically like that. The system certainly has it's advantages, and seeing as common sense is becoming more and more rare, taking the responsibility away from junior and middle management might be the way forward for other companies too
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Is there something wrong with Ryanair's online check in? I'm trying to check in my cousin and her friend for flights to Alicante from Prestwick on 24/2. My cousin is getting assistance onto the aircraft but her friend is not. Ryanair tried to allocate her friend a seat and charge me £5 + credit card charge. The two of them would prefer to sit together but they aren't bothered about where they sit so they don't want to reseve their seats. I tried several times and I had to enter their passport details each time but then I kept getting a message saying to call Ryanair or check in at the airport.
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victorc
are you including the NG?
most of the skill Boeing employed in designing the NG was in providing a modern airliner with an enviable dispatch reliability and improved fuel burn to a customer who wanted an ancient airliner.
The 737 is anything but a modern airliner.....
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Pay for seats if you are part of a family.
Family spilt between row 8 and 24, a child sitting alone.
Ryanair booking separates mum and tot - UTV Live News
Just when they take steps forward in customer service they take two steps back and are still money grabbling. They will continue to have articles and bad PR like this unless they sort themselves out.
As for there response we will sit families together, do the thousands of crew know this and if the flights full do they expect people who payed to move seats.
Family spilt between row 8 and 24, a child sitting alone.
Ryanair booking separates mum and tot - UTV Live News
Just when they take steps forward in customer service they take two steps back and are still money grabbling. They will continue to have articles and bad PR like this unless they sort themselves out.
As for there response we will sit families together, do the thousands of crew know this and if the flights full do they expect people who payed to move seats.
Should mother be allowed to travel on own ?
Claiming didn't know...........kind of hard when checkin website keeps referring to it including showing where the seats are. She had option of ensuring they could sit together but elected not to. Everybody else is to blame it seems.
Claiming didn't know...........kind of hard when checkin website keeps referring to it including showing where the seats are. She had option of ensuring they could sit together but elected not to. Everybody else is to blame it seems.
Yes, but maybe it is a good moment now for FR to employ some class leading customer services experts from the wider industry, rather than lose business for the sake of their over achieving bean counters.
The accountants have had their opportunity to shine, and they've done wonders, if only to make the competition leaner and more efficient, and have done little to distance FR from their competitors, since the competition have copied the business model, got cost effective and survived.
FR can easily afford to employ the best in the industry, but it appears to be against their religion to spend the money to do so.
The accountants have had their opportunity to shine, and they've done wonders, if only to make the competition leaner and more efficient, and have done little to distance FR from their competitors, since the competition have copied the business model, got cost effective and survived.
FR can easily afford to employ the best in the industry, but it appears to be against their religion to spend the money to do so.