CARDIFF
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YouWouldIfYouCould survey.
any news on this survey they were doin on getting some business routes not had one route out of it so far i know its not the right time but i did think we may get something from it
Join Date: Mar 2008
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Thomas Cook in Cardiff
Thomas Cook Airlines is boosting the frequency of a number of services at two of its key UK bases. The low-cost carrier airline will add extra flights to some of its most popular destinations from Cardiff Airport . The expanded timetables mean passengers can now choose from a wider selection of services to places such as Lanzarote and Ibiza. Airline director Frank Pullman explained that increasing demand from the regional hubs prompted the move, with a total of 80,000 summer travellers now expected to travel with the airline from Cardiff Airport alone. Thomas Cook Airlines currently flies to 22 destinations from Cardiff 
Join Date: Jul 2007
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thomas cook extra's
try End of Summer and into the Winter.
Have heard they will be operating 4 weekly on A320 in Winter mostly Canaries, plus have also chartered an XL 737-800 to do Egypt.
re business survey question. first set of results was published in an employee newsletter last month. I have also heard they have been touting results to a number of airlines.
if you think the results of the survey which apparently finished in June will have secured an airline announcement already, you must be from another planet
I suspect airlines will need time to digest data from the survey and do their own numbers prior to deciding on new routes. even in the current climate.
Have heard they will be operating 4 weekly on A320 in Winter mostly Canaries, plus have also chartered an XL 737-800 to do Egypt.
re business survey question. first set of results was published in an employee newsletter last month. I have also heard they have been touting results to a number of airlines.
if you think the results of the survey which apparently finished in June will have secured an airline announcement already, you must be from another planet
I suspect airlines will need time to digest data from the survey and do their own numbers prior to deciding on new routes. even in the current climate.
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Oops...
Family board wrong aircraft and end up in Turkey not Lanzarote...
Lanzarote holiday family end up in Turkey - WalesOnline
Lanzarote holiday family end up in Turkey - WalesOnline
Join Date: Mar 2008
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The family are as much to blame . they call the plane number and destination at cardiff so they cant have taken any notice what i can see of it. Also where were the people that should have had that seat unless the plane wasnt full. 
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Originally Posted by flowy50
The family are as much to blame . they call the plane number and destination at cardiff so they cant have taken any notice what i can see of it. Also where were the people that should have had that seat unless the plane wasnt full.
Though I still don't understand how anyone can fail to see that they are on a plane to Turkey rather than Lanzarote.
Join Date: Jan 2008
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What I don't understand is, when you get on a plane and before they shut the doors, the chief steward welcomes everyone on the flight to [wherever]. The alarm bells would have been going in my head before they shut the doors. Mind you I think I'd rather go to BJV than ACE
Possibly the word "Turkey" was never mentioned. I wonder how many people who have not been to Turkey have even heard of a place called Bodrum. Likewise half the crews to ACE will say they are going to Lanzarote, the other half will say they are gong to Arrecife, which many may not know is the airport name. How many questions do they normally get about the latter ? None, probably.
Likewise the quality of aircraft PA (both technical and the speaker's accent) so often leaves something to be desired.
Likewise the quality of aircraft PA (both technical and the speaker's accent) so often leaves something to be desired.
Join Date: Apr 2008
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Where am I ? ....
Seeing the BBC/Wales piece (no CWL management response~), looks to us as if the pax went through a 3rd party booker, got an A4 piece of paper as a ticket instead of usual small book that you get from Thomson directly. To us, the 3rd party got it wrong with the original ticketing info - pax asked for ACE but got Dalaman on ticket, thus Servisair not at fault ? The pax was ? Didn't check ?
To blame Servisair staff especially being ''Joe Public'' today, seeing my relatives off, one can only describe the whole check-in process as a scrum with people arguing, getting confused/flustered. These desk staff deserve a medal with the attitude of some travellers especially when they present and obviously haven't checked their own tickets. WW / TOM multiple check in may work for KL regulars but NOT annual holiday makers.
Did the luggage go to ACE unaccompanied ??
To blame Servisair staff especially being ''Joe Public'' today, seeing my relatives off, one can only describe the whole check-in process as a scrum with people arguing, getting confused/flustered. These desk staff deserve a medal with the attitude of some travellers especially when they present and obviously haven't checked their own tickets. WW / TOM multiple check in may work for KL regulars but NOT annual holiday makers.
Did the luggage go to ACE unaccompanied ??
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Originally Posted by mrgittins
To blame Servisair staff especially being ''Joe Public'' today, seeing my relatives off, one can only describe the whole check-in process as a scrum with people arguing, getting confused/flustered. These desk staff deserve a medal with the attitude of some travellers especially when they present and obviously haven't checked their own tickets.
However, I still wonder just how stupid you have to be not to realise that you're on the wrong plane...
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If they were on the wrong flight then it meant their names would have to have been forced into the check-in system by the check-in agent.
The only way this would have not been the case is if the travel agent that booked the flight for the family had made the error and booked the incorrect flight for the family.
I am not sure if i am correct but im sure that not every day the flights are a common check-in for thomson.
When the family turned up at check-in didn't they get asked which destination they were traveling too? Plus when the boarding call is announced and the gate pops up at the screen next to their flight. Once again at the boarding gate the boarding staff put out a gate announcement with the flight number and destination.
I would say that the origional error was by the check-in agent but the family had many ways to find out along the system that they obtained a boarding car for the incorrect flight.
I have to say that this is not the first time it has happened at cardiff, as summer last year First Choice passengers were checked in on more than one occasion for the Onur Air flight as there were two flights departing to the same destination an hour appart (on sundays).
I am very shocked in how this actually happened but would be interested in knowing the full story. (Technically this was a major security threat).
The only way this would have not been the case is if the travel agent that booked the flight for the family had made the error and booked the incorrect flight for the family.
I am not sure if i am correct but im sure that not every day the flights are a common check-in for thomson.
When the family turned up at check-in didn't they get asked which destination they were traveling too? Plus when the boarding call is announced and the gate pops up at the screen next to their flight. Once again at the boarding gate the boarding staff put out a gate announcement with the flight number and destination.
I would say that the origional error was by the check-in agent but the family had many ways to find out along the system that they obtained a boarding car for the incorrect flight.
I have to say that this is not the first time it has happened at cardiff, as summer last year First Choice passengers were checked in on more than one occasion for the Onur Air flight as there were two flights departing to the same destination an hour appart (on sundays).
I am very shocked in how this actually happened but would be interested in knowing the full story. (Technically this was a major security threat).
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I fail to see how this is a major security threat. A MAJOR balls-up, yes. Passengers had a valid ticket, even though entered into the wrong flight and bags travelled with passengers.
My comments are not to defend the agent involved, but what i do fail to see is how the passengers managed to get through the whole system without noticing. Its a basic survival rule of travelling, know where you are going and who with. If the passengers were aware of where, when and what flight they were travelling on, this could've been resolved a few thousand miles earlier. The flight numbers AND destination would not have matched the tickets.
If a passenger was travelling from Lanzarote to Cardiff, would the boarding pass state "Lanzarote/Arrecife - Wales" I highly doubt it.
It has happened at Cardiff, with both handling agents. It happens all the time, all over the world. This one just reached the press.
My comments are not to defend the agent involved, but what i do fail to see is how the passengers managed to get through the whole system without noticing. Its a basic survival rule of travelling, know where you are going and who with. If the passengers were aware of where, when and what flight they were travelling on, this could've been resolved a few thousand miles earlier. The flight numbers AND destination would not have matched the tickets.
If a passenger was travelling from Lanzarote to Cardiff, would the boarding pass state "Lanzarote/Arrecife - Wales" I highly doubt it.
It has happened at Cardiff, with both handling agents. It happens all the time, all over the world. This one just reached the press.
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There is not a week goes by where i don't hear the mention of passengers leaving their brains at home when going on holidays but even the dumbest of passengers should have picked this up.
I really can't see that at check-in boarding and info calls to gate that there was no mention of the destination that they were travelling too.
I agree with you Cardiff that this is not a major security threat coming to think of it but i would call it a security threat as a passenger from one flight has got onto the wrong aircraft (no fault of boarding staff). If it can happen by mistake to a genuine pax, i wouldn't like to think what somone with bad intent could do.
It has happened before and i'm sure will happen again.
I really can't see that at check-in boarding and info calls to gate that there was no mention of the destination that they were travelling too.
I agree with you Cardiff that this is not a major security threat coming to think of it but i would call it a security threat as a passenger from one flight has got onto the wrong aircraft (no fault of boarding staff). If it can happen by mistake to a genuine pax, i wouldn't like to think what somone with bad intent could do.
It has happened before and i'm sure will happen again.
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wrong plane, wrong lane
Most passengers get confused arriving at the airport!
They often DRIVE up the wrong lane, The drop off, pick up lanes, car parks, long/short stay are all clearly marked but people don't read signs and just head straight for the airport.
Makes you wonder how they drive on the M4? Port road, Culverhouse X, etc.
They often DRIVE up the wrong lane, The drop off, pick up lanes, car parks, long/short stay are all clearly marked but people don't read signs and just head straight for the airport.
Makes you wonder how they drive on the M4? Port road, Culverhouse X, etc.
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Unfair. The passengers need clear instructions/signs. Cardiff is such a mish-mash of signs,red and green crappy signs and no flow to the place. Take the upstairs, going through into security search area. Its accessed from behind a WH Smith. Confusing to some how has never been here.
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Survey Sparks Interest
Survey sparks interest from Airlines
22 July 2008
Initial results for Cardiff International Airport's co-operative business campaign are proving to be of interest to airlines, with talks of potential new business destinations to be added to the Welsh capital's route network.
The airport launched one of the largest ever co-operative campaigns between business organisations in Wales in January, by asking the nation's business executives "If you COULD fly from Cardiff, where WOULD you go?"
Business travellers are encouraged to visit www.youwouldifyoucould.co.uk to complete a brief survey about their air travel habits, and participants are kept up-to-date with the results of the project together with news of new routes and schedules.
The data is collected and reviewed frequently, providing comprehensive and accurate information about the travel requirements of Wales' business community, and is presented to the world's airlines as a clear indication of the growing demand for routes from Cardiff.
The results are already proving to be of interest to airlines, with initial data confirming that the majority of business travellers in Wales still use British Airways from London Heathrow, primarily due to the fact that they have a limited choice of direct routes from Cardiff, but that they would welcome the opportunity to travel from their local airport.
The main destinations for business travel include Europe and North America, but the survey showed that German cities are in great demand, with four appearing in the top ten city destinations visited by business executives.
The top ten destinations that featured on the survey and are currently not available direct from Cardiff are:
1. Aberdeen
2. Frankfurt
3. Dusseldorf
4. Brussels
5. New York
6. Munich
7. London
8. Cologne
9. Milan
10. Hamburg
The airport's head of aviation relations, Spencer Birns, commented: "To ensure we have a comprehensive database we encourage any friends, colleagues or business contacts who are regular travellers to complete the survey at www.youwouldifyoucould.co.uk.
The two minute survey could help substantially reduce Welsh business executives' journey time in the future and could also open the region to a number of new business opportunities." 
22 July 2008
Initial results for Cardiff International Airport's co-operative business campaign are proving to be of interest to airlines, with talks of potential new business destinations to be added to the Welsh capital's route network.
The airport launched one of the largest ever co-operative campaigns between business organisations in Wales in January, by asking the nation's business executives "If you COULD fly from Cardiff, where WOULD you go?"
Business travellers are encouraged to visit www.youwouldifyoucould.co.uk to complete a brief survey about their air travel habits, and participants are kept up-to-date with the results of the project together with news of new routes and schedules.
The data is collected and reviewed frequently, providing comprehensive and accurate information about the travel requirements of Wales' business community, and is presented to the world's airlines as a clear indication of the growing demand for routes from Cardiff.
The results are already proving to be of interest to airlines, with initial data confirming that the majority of business travellers in Wales still use British Airways from London Heathrow, primarily due to the fact that they have a limited choice of direct routes from Cardiff, but that they would welcome the opportunity to travel from their local airport.
The main destinations for business travel include Europe and North America, but the survey showed that German cities are in great demand, with four appearing in the top ten city destinations visited by business executives.
The top ten destinations that featured on the survey and are currently not available direct from Cardiff are:
1. Aberdeen
2. Frankfurt
3. Dusseldorf
4. Brussels
5. New York
6. Munich
7. London
8. Cologne
9. Milan
10. Hamburg
The airport's head of aviation relations, Spencer Birns, commented: "To ensure we have a comprehensive database we encourage any friends, colleagues or business contacts who are regular travellers to complete the survey at www.youwouldifyoucould.co.uk.
The two minute survey could help substantially reduce Welsh business executives' journey time in the future and could also open the region to a number of new business opportunities."