Originally Posted by mrgittins
To blame Servisair staff especially being ''Joe Public'' today, seeing my relatives off, one can only describe the whole check-in process as a scrum with people arguing, getting confused/flustered. These desk staff deserve a medal with the attitude of some travellers especially when they present and obviously haven't checked their own tickets.
But BBC Wales is reporting that "the passenger service agent who accepted them onto the wrong flight had been suspended from duty pending a hearing". It sounds as though the agent was at fault.
However, I still wonder just how stupid you have to be not to realise that you're on the wrong plane...