FlyGlobespan - 6
Join Date: Jan 2007
Location: Bristol UK
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G-CEOD Ex Filton
G-CEOD departed Filton 08.35 as GSM725M straight out of Air Livery.
The only differance I can see from my before & after photos is the engine cowlings are now white not red.
The only differance I can see from my before & after photos is the engine cowlings are now white not red.
Join Date: May 2007
Location: Glasgow
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What is the situation with GSMs 767
Where is eacha 1, When will they be returning or going on Lease, what will be here for s08. Also does anyone have photos of GSMs aircarft cabins, cant find any anywhere. Especially the 767
Where is eacha 1, When will they be returning or going on Lease, what will be here for s08. Also does anyone have photos of GSMs aircarft cabins, cant find any anywhere. Especially the 767
Last edited by ROSSKi MYT; 30th Nov 2007 at 18:07.
Join Date: Nov 2007
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This page has different pics of GSM plane interiors !
http://www.bebo.com/PhotoAlbumBig.js...mId=3556060916
Is that GSM's full schedule out now or have they more routes to launch ?
http://www.bebo.com/PhotoAlbumBig.js...mId=3556060916
Is that GSM's full schedule out now or have they more routes to launch ?
Last edited by 4567; 2nd Dec 2007 at 20:12.
Join Date: Sep 1999
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Another resignation at GSM
Another email just arrived from head office.
KN has resigned for personal reasons, so that's another of the ex-Cougar management team gone. TD now Chairman and Managing Director.
Any thoughts??
LJ
KN has resigned for personal reasons, so that's another of the ex-Cougar management team gone. TD now Chairman and Managing Director.
Any thoughts??
LJ
Join Date: Mar 2004
Location: Dorset
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I've never heard of the CAA refusing to accept someone continuing as a postholder to be described as "personal reasons" before, but I suppose it could be. Looks like TD has claimed another scapegoat to save his own skin.
Join Date: Jun 2003
Location: europe
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Delayed Globespan
I flew with Globespan during the summer this year - the flight was delayed 3 hours from Stansted and around 2 on the return. There was absolutely no assistance offered to pax at all - I wrote to Globespan muttering a great deal about the lack of customer service but to no avail. The flight, according to them (which may be true) was only delayed 2.55 outbound and therefore basically, tough!
The recent programme on Watchdog seemed very similar to our experiences with the carrier.
The recent programme on Watchdog seemed very similar to our experiences with the carrier.
Join Date: May 2005
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Dear Yellowplane
What exactly do you want? It wasn't a long delay....I was 10.5 hours at Hamilton & never got anything. I never complained - at the end of the day you just have to get on with it and sit it out. Relax, chill, have a drink, read a book or something. Every airline suffers delays....it's the nature of the beast. You are not entitled to anything in the way of renumeration for a 3 hour delay.
It's actually getting quite boring listening to everyone bleating about GSM and delays. As many flights are early but no one ever mentions that?!! Here's a couple from tonight :
Edinburgh
17:40 GSM324 ALICANTE EXPECTED 1727
Glasgow
17:45 GSM472 MALAGA EXPECTED 1735
19:40 GSM662 TENERIFE EXPECTED 1930
20:45 GSM238 PAPHOS EXPECTED 2037
GSM have opened up a whole new network of routes from Scotland and this should be applauded
not knocked. Nuff said! 
What exactly do you want? It wasn't a long delay....I was 10.5 hours at Hamilton & never got anything. I never complained - at the end of the day you just have to get on with it and sit it out. Relax, chill, have a drink, read a book or something. Every airline suffers delays....it's the nature of the beast. You are not entitled to anything in the way of renumeration for a 3 hour delay.
It's actually getting quite boring listening to everyone bleating about GSM and delays. As many flights are early but no one ever mentions that?!! Here's a couple from tonight :
Edinburgh
17:40 GSM324 ALICANTE EXPECTED 1727
Glasgow
17:45 GSM472 MALAGA EXPECTED 1735
19:40 GSM662 TENERIFE EXPECTED 1930
20:45 GSM238 PAPHOS EXPECTED 2037
GSM have opened up a whole new network of routes from Scotland and this should be applauded
not knocked. Nuff said!
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Join Date: Sep 2005
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Yellowplane,
For goodness sake, did you not realise that as a customer it is your duty to not complain in the face of poor service, it is also your duty as a paying customer to be thankful that you actually have this service from your local airport, or aiports as is now the norm these days.
It is GSM's right to expect you to be happy with a late flight, no information or customer CARE.
You as the customer are here to support GSM get into shape and line its directors pockets, not for your own self serving interests of travel and leisure!
Huh, pax, when will they ever learn?
For goodness sake, did you not realise that as a customer it is your duty to not complain in the face of poor service, it is also your duty as a paying customer to be thankful that you actually have this service from your local airport, or aiports as is now the norm these days.
It is GSM's right to expect you to be happy with a late flight, no information or customer CARE.
You as the customer are here to support GSM get into shape and line its directors pockets, not for your own self serving interests of travel and leisure!
Huh, pax, when will they ever learn?
Join Date: May 2007
Location: Glasgow
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Yellowplane honestly!!!
I have suffered worse delays and do you see me complianing? NO
Man- Rho (FJE) 3hrs there, Didnt bother Me, Its Life, 3 hrs is nothing. Tough is correct, 3 hrs honestly, thats nothing!!
I have suffered worse delays and do you see me complianing? NO
Man- Rho (FJE) 3hrs there, Didnt bother Me, Its Life, 3 hrs is nothing. Tough is correct, 3 hrs honestly, thats nothing!!
Join Date: May 2005
Location: Edinburgh
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Ezydriver, there is no need for that sarcasm. I was merely pointing out that a 2.5-3 hour delay is not normally sufficient to warrent meal tokens, drinks vouchers, etc. I am not aware of any airline where this is the case, if there is please let me know.....I will book all my flights with them.
Yellowplane, maybe you could elaborate as to what support/assistance you were looking for?
Yellowplane, maybe you could elaborate as to what support/assistance you were looking for?
Join Date: Nov 2005
Location: Cardiff
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Correct me if im wrong.
Wasn't there an EU law that was recently put into place. And this law states that refreshments must be given in any delay 3hrs+ and more so 5hrs+ etc.
If vouchers are issued before this time then count yourselves lucky! An airline that chooses not to issues vouchers until 3hrs is well within their rights.
If your flight pushed back 2.55hrs after departure time then your not entitled. If it was 3.01hrs then you have a case.
All Airlines suffer delays, big deal, it doesnt mean that an airline that has recently has bad press needs to be highlighted and given more bad press.
Wasn't there an EU law that was recently put into place. And this law states that refreshments must be given in any delay 3hrs+ and more so 5hrs+ etc.
If vouchers are issued before this time then count yourselves lucky! An airline that chooses not to issues vouchers until 3hrs is well within their rights.
If your flight pushed back 2.55hrs after departure time then your not entitled. If it was 3.01hrs then you have a case.
All Airlines suffer delays, big deal, it doesnt mean that an airline that has recently has bad press needs to be highlighted and given more bad press.
Join Date: Apr 2005
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I thought it was 4 hours+
Stand to be corrected. Source of information would be good.
Stand to be corrected. Source of information would be good.
Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91
The relevant details are listed below
Article 6
Delay
1. When an operating air carrier reasonably expects a flight to be delayed beyond its scheduled time of departure:
(a) for two hours or more in the case of flights of 1500 kilometres or less; or
(b) for three hours or more in the case of all intra-Community flights of more than 1500 kilometres and of all other flights between 1500 and 3500 kilometres; or
(c) for four hours or more in the case of all flights not falling under (a) or (b),
passengers shall be offered by the operating air carrier:
(i) the assistance specified in Article 9(1)(a) and 9(2); and
(ii) when the reasonably expected time of departure is at least the day after the time of departure previously announced, the assistance specified in Article 9(1)(b) and 9(1)(c); and
(iii) when the delay is at least five hours, the assistance specified in Article 8(1)(a).
2. In any event, the assistance shall be offered within the time limits set out above with respect to each distance bracket.
Delay
1. When an operating air carrier reasonably expects a flight to be delayed beyond its scheduled time of departure:
(a) for two hours or more in the case of flights of 1500 kilometres or less; or
(b) for three hours or more in the case of all intra-Community flights of more than 1500 kilometres and of all other flights between 1500 and 3500 kilometres; or
(c) for four hours or more in the case of all flights not falling under (a) or (b),
passengers shall be offered by the operating air carrier:
(i) the assistance specified in Article 9(1)(a) and 9(2); and
(ii) when the reasonably expected time of departure is at least the day after the time of departure previously announced, the assistance specified in Article 9(1)(b) and 9(1)(c); and
(iii) when the delay is at least five hours, the assistance specified in Article 8(1)(a).
2. In any event, the assistance shall be offered within the time limits set out above with respect to each distance bracket.
Article 8
Right to reimbursement or re-routing
1. Where reference is made to this Article, passengers shall be offered the choice between:
(a) - reimbursement within seven days, by the means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,
- a return flight to the first point of departure, at the earliest opportunity;
(b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or
(c) re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats.
2. Paragraph 1(a) shall also apply to passengers whose flights form part of a package, except for the right to reimbursement where such right arises under Directive 90/314/EEC.
3. When, in the case where a town, city or region is served by several airports, an operating air carrier offers a passenger a flight to an airport alternative to that for which the booking was made, the operating air carrier shall bear the cost of transferring the passenger from that alternative airport either to that for which the booking was made, or to another close-by destination agreed with the passenger.
Article 9
Right to care
1. Where reference is made to this Article, passengers shall be offered free of charge:
(a) meals and refreshments in a reasonable relation to the waiting time;
(b) hotel accommodation in cases
- where a stay of one or more nights becomes necessary, or
- where a stay additional to that intended by the passenger becomes necessary;
(c) transport between the airport and place of accommodation (hotel or other).
2. In addition, passengers shall be offered free of charge two telephone calls, telex or fax messages, or e-mails.
3. In applying this Article, the operating air carrier shall pay particular attention to the needs of persons with reduced mobility and any persons accompanying them, as well as to the needs of unaccompanied children.
Right to reimbursement or re-routing
1. Where reference is made to this Article, passengers shall be offered the choice between:
(a) - reimbursement within seven days, by the means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,
- a return flight to the first point of departure, at the earliest opportunity;
(b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or
(c) re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats.
2. Paragraph 1(a) shall also apply to passengers whose flights form part of a package, except for the right to reimbursement where such right arises under Directive 90/314/EEC.
3. When, in the case where a town, city or region is served by several airports, an operating air carrier offers a passenger a flight to an airport alternative to that for which the booking was made, the operating air carrier shall bear the cost of transferring the passenger from that alternative airport either to that for which the booking was made, or to another close-by destination agreed with the passenger.
Article 9
Right to care
1. Where reference is made to this Article, passengers shall be offered free of charge:
(a) meals and refreshments in a reasonable relation to the waiting time;
(b) hotel accommodation in cases
- where a stay of one or more nights becomes necessary, or
- where a stay additional to that intended by the passenger becomes necessary;
(c) transport between the airport and place of accommodation (hotel or other).
2. In addition, passengers shall be offered free of charge two telephone calls, telex or fax messages, or e-mails.
3. In applying this Article, the operating air carrier shall pay particular attention to the needs of persons with reduced mobility and any persons accompanying them, as well as to the needs of unaccompanied children.
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If your flight is delayed, then the airline must look after you whilst you are waiting.
The regulations state that you must be given assistance after a certain time. For short flights (under 1500km) this is 2 hours, between 1500 and 3500km it is 3 hours, and 4 hours for all other flights.
You must be offered the following assistance:
These benefits must be offered to you free of charge. The airline cannot ask you to purchase these yourself and then claim back the amounts later.
Delays Longer Than 5 Hours
If the delay is more than five hours, then you are entitled to a refund if you prefer. If you are already part way through your journey the airline must fly you back free of charge to your original departure point as well.
If you decide to abandon your travel plans then you will almost certainly not be able to recover any consequential losses, for example, hotel accommodation paid for at your destination. You may, however, be able to claim against a travel insurance policy if you have one.
The regulations state that you must be given assistance after a certain time. For short flights (under 1500km) this is 2 hours, between 1500 and 3500km it is 3 hours, and 4 hours for all other flights.
You must be offered the following assistance:
- appropriate meals and refreshments
- two telephone calls, faxes or emails
These benefits must be offered to you free of charge. The airline cannot ask you to purchase these yourself and then claim back the amounts later.
Delays Longer Than 5 Hours
If the delay is more than five hours, then you are entitled to a refund if you prefer. If you are already part way through your journey the airline must fly you back free of charge to your original departure point as well.
If you decide to abandon your travel plans then you will almost certainly not be able to recover any consequential losses, for example, hotel accommodation paid for at your destination. You may, however, be able to claim against a travel insurance policy if you have one.
There are no get-out clauses on the provision of welfare - you have to provide it regardless of the reason for the delay. Same for the refund after five hours if you choose not to travel.
The only get-out clauses apply to compensation payments required for cancelled flights which can be avoided if the carrier can show that the disruption was unavoidable or that all measures had been taken.
The only get-out clauses apply to compensation payments required for cancelled flights which can be avoided if the carrier can show that the disruption was unavoidable or that all measures had been taken.
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Well, in practice I don't think that is correct.
I recently had a 3 hour delay (no big deal really) on a short haul flight. Prior to boarding I discreetly asked, firstly a member of the cabin crew, then the aircraft dispatcher what the reason was for the delay. Both of them said exactly the same thing, the aircraft was late back from a flight deck crew training excercise at Prestwick. On my return I wrote to the airline and asked out of curiousity, why no refreshments were provided. After several prompts they advised me that they were not obliged to provide any compensation as the delay was due to unscheduled aircraft safety checks. How can you prove or disprove that.
Also, I have seen an article in either todays or yesterdays Independent newspaper stating quite clearly that many airlines are simply ignoring the legislation.
I recently had a 3 hour delay (no big deal really) on a short haul flight. Prior to boarding I discreetly asked, firstly a member of the cabin crew, then the aircraft dispatcher what the reason was for the delay. Both of them said exactly the same thing, the aircraft was late back from a flight deck crew training excercise at Prestwick. On my return I wrote to the airline and asked out of curiousity, why no refreshments were provided. After several prompts they advised me that they were not obliged to provide any compensation as the delay was due to unscheduled aircraft safety checks. How can you prove or disprove that.
Also, I have seen an article in either todays or yesterdays Independent newspaper stating quite clearly that many airlines are simply ignoring the legislation.