Yellowplane,
For goodness sake, did you not realise that as a customer it is your duty to not complain in the face of poor service, it is also your duty as a paying customer to be thankful that you actually have this service from your local airport, or aiports as is now the norm these days.
It is GSM's right to expect you to be happy with a late flight, no information or customer CARE.
You as the customer are here to support GSM get into shape and line its directors pockets, not for your own self serving interests of travel and leisure!
Huh, pax, when will they ever learn?