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Originally Posted by rubik101
I think Mr Dromey should learn to think a little and do some research before he puts pen to paper and spouts such utter drivel about the training in easyJet. If I knew who he was, I would invite him to a ground school/simulator session and see if he thought after a few hours of that wether or not he considers the crews to be poorly trained.
If you want to write rubbish, get a job with the Star. If you want to read rubbish, read the post by Mr Dromey.
If you want to write rubbish, get a job with the Star. If you want to read rubbish, read the post by Mr Dromey.
Just to clarify, I have no problem with easyJet people, I just feel that they are being let down by 'managment' at easyLand who have totally lost the plot. Fares are not all that cheap(ork-lon even EI are almost always cheaper)and worse still U2s yields seem to be poor.
Crews try to do the best they can, but the planes are tatty, the uniforms vile and the back-up non existant. If rubik wants to prove otherwise I will more than happily take up his kind invitation. Untill then I stand by every last one of my opinions, observations and statments, after all as a passenger, my perogitive is important, and easyJet should listen to its passengers and its crews, instead of meaningless managment 101 jargon.
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I have never been disappointed with any easyJet flight that I've taken out of EMA or LTN. Whilst the 737 Classics may not be the spring chickens they once were, the A319s & B73Gs I flew on were certainly not tatty, and the crews have always ensured that the cabins were tidy. Uniforms are perfectly well suited to the type of work that EasyJet crews do, they're informal but still smart. I hope the new uniforms will not be a standard suit, when Southwest tried this it was a huge flop because crews couldn't be as informal with the pax, as well as them being less successful at turning their planes in 20 minutes.
easyJet do far more to please the passenger than Ryanair. I've never been delayed, had a bag gone missing or found fault with rude staff on any flight I've taken with easyJet. I'm not saying these things never happen, but I would put them as one of the best airlines in Europe for customer satisfaction especially considering the fares they charge.
Just one thing - PLEASE get rid of open seating. It's the only thing I think that lets EZY down!
easyJet do far more to please the passenger than Ryanair. I've never been delayed, had a bag gone missing or found fault with rude staff on any flight I've taken with easyJet. I'm not saying these things never happen, but I would put them as one of the best airlines in Europe for customer satisfaction especially considering the fares they charge.
Just one thing - PLEASE get rid of open seating. It's the only thing I think that lets EZY down!
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I'm a regular easyJet pax too, albeit a leisure one so I can usually take advantage of the low fares by booking early (I recently paid £15.98, incl tax, for a return Bristol-Newcastle jolly).
I don't know what aircraft Mr Dromey has flown on with easyJet but my experience out of Bristol is that the aircraft are new, or almost new, and invariably clean and comfortable.
Perhaps we are lucky in the West Country because BRS soon got rid of the 737-300s to be replaced by the NG 700s, and now the base is almost entirely new A 319s (it may be completely so by now, although the BFS and NCL flights are worked by B 737s from those bases).
The easyJet cabin staff in my experience have been as efficient (and often friendlier) than as those on other airlines.
My only criticism is the awful cabin staff uniform that makes them look like tyre fitters. Nothing wrong with tyre fitters BTW, they perform an important service, but I don't expect flight attendants to dress like them.
A small moan and something I can easily put up with given the other more important easyJet virtues.
I don't know what aircraft Mr Dromey has flown on with easyJet but my experience out of Bristol is that the aircraft are new, or almost new, and invariably clean and comfortable.
Perhaps we are lucky in the West Country because BRS soon got rid of the 737-300s to be replaced by the NG 700s, and now the base is almost entirely new A 319s (it may be completely so by now, although the BFS and NCL flights are worked by B 737s from those bases).
The easyJet cabin staff in my experience have been as efficient (and often friendlier) than as those on other airlines.
My only criticism is the awful cabin staff uniform that makes them look like tyre fitters. Nothing wrong with tyre fitters BTW, they perform an important service, but I don't expect flight attendants to dress like them.
A small moan and something I can easily put up with given the other more important easyJet virtues.
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I also think easyJet do a creditable performance, especially given how cheap the fares can be. Aircraft are generally spotless, crews are OK (if occasionally a little over-friendly/'matey', but then I am an old geezer). I dislike free seating as well, but I suppose it goes with the territory, and I can live with it given the seat prices. I am sure others here who say easyJet at the corporate level are facing some serious upcoming commercial pressures (as no doubt are much of their competition) are correct, but the ordinary passenger's experience can be a lot worse on other carriers. I think in various ways easyJet is the best bet for being the long-term survivor in this sector of the business.
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It seems, after reading the previous few posts that Mr. Dromey is flying with another airline, indeed, if he finds the fares so good on Ryanair, then I would urge hime to fly with them and never darken one of easyjet's nice new aircraft doors again. Passengers like him they can do without. Please heed your own advice and fly with someone else.
As for his comments about bussines passengers wanting flexibility and service, I have to wonder if Mr. Dromey, with his poorly trained spelling is really a bussinesman at all. (muney, fuled, wil, flexability, birrage) I know, cheap shot!
The argument about easyjet, Ryanair et al and poorly or badly trained crews has been gone over so many times in this forum that it seems absurd for someone to bring it up yet again. But as someone rightly pointed out, Mr Dromey has never had a good word to say about easyjet, ever. just for the record Mr. Dromey, easyjet crews, both cabin and flight deck, are trained to exactly the same standard and using the same methods as ALL the other UK registered airlines, including BA. The reputation, amongst those who know about such things, is that easyjet's training is of an exemplary standard within the UK indusrty.
In my experience the cabin crew have never once scowled and on the whole have been friendly and helpful. As a passenger I never feel unduly pressured to buy anything from them. I will concede that the uniforms do leave a lot to be desired. As for the assertion that easyland at Luton have lost the plot; just what is the plot in the first place Mr. Dromey? How do you know if it's been lost if you know nothing about the plot in the first place?
Enough of this!!
Why do I bother rising to the bait? It gets me every time!!
Happy Landings.
As for his comments about bussines passengers wanting flexibility and service, I have to wonder if Mr. Dromey, with his poorly trained spelling is really a bussinesman at all. (muney, fuled, wil, flexability, birrage) I know, cheap shot!
The argument about easyjet, Ryanair et al and poorly or badly trained crews has been gone over so many times in this forum that it seems absurd for someone to bring it up yet again. But as someone rightly pointed out, Mr Dromey has never had a good word to say about easyjet, ever. just for the record Mr. Dromey, easyjet crews, both cabin and flight deck, are trained to exactly the same standard and using the same methods as ALL the other UK registered airlines, including BA. The reputation, amongst those who know about such things, is that easyjet's training is of an exemplary standard within the UK indusrty.
In my experience the cabin crew have never once scowled and on the whole have been friendly and helpful. As a passenger I never feel unduly pressured to buy anything from them. I will concede that the uniforms do leave a lot to be desired. As for the assertion that easyland at Luton have lost the plot; just what is the plot in the first place Mr. Dromey? How do you know if it's been lost if you know nothing about the plot in the first place?
Enough of this!!
Why do I bother rising to the bait? It gets me every time!!
Happy Landings.
GCC you make a good point. Why do cabin staff have to be dressed in casual uniforms, and be announced by first name only? And, the scrummage of free seating is a definate negative.
The more traditional "airline" attitudes of carriers like Air Berlin, who retain some formality, in both dress and cabin management are much more preferable to me - and I suspect may of the older travelling public.
The more traditional "airline" attitudes of carriers like Air Berlin, who retain some formality, in both dress and cabin management are much more preferable to me - and I suspect may of the older travelling public.
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As mentioned both in this thread & in the thread about 20-minute turnarounds, cabin-crews at low-cost airlines are able to perform their job functions more effectively in a less traditional uniform. Southwest found when they had a traditional suit for their crews, that it impeded their ability to perform 20-minute turnarounds, as well as getting rid of a lot of their zest for the job as a suit is particularly restrictive. I find that the easyJet uniform manages to pull off the right balance between smart (there are definitely elements of the Go uniform in there) with casual (no ties, puffa jacket as opposed to suit jacket.) I prefer my crews to be friendly, rather than acting like they have a stick up their a*se, a frequent complaint mentioned when discussing crews from legacy airlines, although admittedly this is a stereotype. It breaks down the barriers between someone in a uniform & the customer.
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We are getting a new uniform (however this probably won’t be rolled out until very late this year/early next year, as it will need to be put through its paces to see if it does impact on 20 min turn arounds etc).
There are some things I like about the uniform at the moment but there are bits of it I can't stand - but the main thing is it's functional to the job that we do as cabin crew and with it being so orange – it stands out.
People are entitled to have their say about airlines, how they operate etc, but one thing that annoys me is when people start to have a go at airlines that they know almost nothing about – No names will be mentioned.
The aircraft that easyJet have are as everybody knows are the 737-300/700 and the Airbus A319, slowly but surely the company are moving over to the Airbus A319, BRS is in the last stages of converting to it (only 1 Boeing left), Edinburgh, Glasgow and Liverpool are converting over this summer and that will only leave Luton, Newcastle and Belfast with the Boeing (and most of them will be the 737-700).
easyBoy
There are some things I like about the uniform at the moment but there are bits of it I can't stand - but the main thing is it's functional to the job that we do as cabin crew and with it being so orange – it stands out.
People are entitled to have their say about airlines, how they operate etc, but one thing that annoys me is when people start to have a go at airlines that they know almost nothing about – No names will be mentioned.
The aircraft that easyJet have are as everybody knows are the 737-300/700 and the Airbus A319, slowly but surely the company are moving over to the Airbus A319, BRS is in the last stages of converting to it (only 1 Boeing left), Edinburgh, Glasgow and Liverpool are converting over this summer and that will only leave Luton, Newcastle and Belfast with the Boeing (and most of them will be the 737-700).
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Originally Posted by ATNotts
attitudes of carriers like Air Berlin, who retain some formality, in both dress and cabin management are much more preferable to me - and I suspect may of the older travelling public.
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Originally Posted by brian_dromey
As a passenger my opinions are formed when I fly with different carriers. EasyJet, did not leave a good impression on me, and as a customer I make no appologies for that. It smacked of amatuer managment and poor back-up(rather like the carphone wearhouse).
Just to clarify, I have no problem with easyJet people, I just feel that they are being let down by 'managment' at easyLand who have totally lost the plot. Fares are not all that cheap(ork-lon even EI are almost always cheaper)and worse still U2s yields seem to be poor.
Crews try to do the best they can, but the planes are tatty, the uniforms vile and the back-up non existant. If rubik wants to prove otherwise I will more than happily take up his kind invitation. Untill then I stand by every last one of my opinions, observations and statments, after all as a passenger, my perogitive is important, and easyJet should listen to its passengers and its crews, instead of meaningless managment 101 jargon.
Just to clarify, I have no problem with easyJet people, I just feel that they are being let down by 'managment' at easyLand who have totally lost the plot. Fares are not all that cheap(ork-lon even EI are almost always cheaper)and worse still U2s yields seem to be poor.
Crews try to do the best they can, but the planes are tatty, the uniforms vile and the back-up non existant. If rubik wants to prove otherwise I will more than happily take up his kind invitation. Untill then I stand by every last one of my opinions, observations and statments, after all as a passenger, my perogitive is important, and easyJet should listen to its passengers and its crews, instead of meaningless managment 101 jargon.
the planes are not at all tatty - LGW are all airbus fleet which are all less that 1.5 yrs old. there are a hell of a lot more airlines out there with tattier cabins
p.s the current uniform came out well before the merger with GO, so there are no elements of the GO uniform in it
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This is gettig seriously personal...
I thik it is completely un necessary to try to knock a persons opinion in such a way. So I can't type...and for your information I am not a 'business man' as you put it, nor have I ever claimed to be.
Emotions have clearly been stirred by my commets and I wish to clear up a few areas...
1. I have never called into question the issue of safety on any easyJet(or other airline) flight, I do not know enough about the safety standards imposed by the relevant authorities...and the airlines involved. To do so would be highly unfair and irresponsable on my part.
2.I have no preference for any lo-co airline, many people have commented that 'we lost his bag...its the best he can do' and I sound like MOL. Just to clear that one up, I like FR even less, they are so utterly 'hit and miss'-from a service and back-up point of view.
3.'the plot'(ie the whole poit of u2) is to have low costs and simple service propositions.Its original marketing called on people to fly to scotland for the price of a pair of jeans, U2 seem to have abandoned this oroginal niche.It takes more than low fares to attract business passengers. Lokk at airlies that have moved outside their original niche...ACA/Independence air is the most obvious and recent example.
4. Low costs and simplicity go together, in my himble opinion. Take for example the merger with go...this must have created a huge amount duplicted posts. Airline mergers dont usually work, not even southwest could do it.
5.The extra row really is a squeeze on the a319s. I suspect that airbus added that row to make the economics of the A319 more attractive(im not blaming u2 for this),as it would also give better seat-mile costs, especially as the u2 order had to be 'stolen' from boeing.I doubt that the extra crew member is warrented, if U2 removed those six seats from the 319 and trimmed the cabins in a more robust cloth or leather fabric the product would be more attractive. Even in row 1(a-c) your basically on the crews lap!
The crew were chattin about the crewing arrangments during taxy and it seemed(june 05) that crews were being moved all over the system due to shortages, they two crew also spoke of the difficulty in assigning tasks to four rather than three crew members.
To sum-up there is not a major problem with U2. As I said before I believe that they are let down by those at easyLand. People at u2(and all the other lo-cos) have a really tough job to do and are at the mercy of managers to make the correct decisions on their behalf. At the ed of the day its the crews who will suffer IF the day comes when the business models dont work, for what ever reasons.
Emotions have clearly been stirred by my commets and I wish to clear up a few areas...
1. I have never called into question the issue of safety on any easyJet(or other airline) flight, I do not know enough about the safety standards imposed by the relevant authorities...and the airlines involved. To do so would be highly unfair and irresponsable on my part.
2.I have no preference for any lo-co airline, many people have commented that 'we lost his bag...its the best he can do' and I sound like MOL. Just to clear that one up, I like FR even less, they are so utterly 'hit and miss'-from a service and back-up point of view.
3.'the plot'(ie the whole poit of u2) is to have low costs and simple service propositions.Its original marketing called on people to fly to scotland for the price of a pair of jeans, U2 seem to have abandoned this oroginal niche.It takes more than low fares to attract business passengers. Lokk at airlies that have moved outside their original niche...ACA/Independence air is the most obvious and recent example.
4. Low costs and simplicity go together, in my himble opinion. Take for example the merger with go...this must have created a huge amount duplicted posts. Airline mergers dont usually work, not even southwest could do it.
5.The extra row really is a squeeze on the a319s. I suspect that airbus added that row to make the economics of the A319 more attractive(im not blaming u2 for this),as it would also give better seat-mile costs, especially as the u2 order had to be 'stolen' from boeing.I doubt that the extra crew member is warrented, if U2 removed those six seats from the 319 and trimmed the cabins in a more robust cloth or leather fabric the product would be more attractive. Even in row 1(a-c) your basically on the crews lap!
The crew were chattin about the crewing arrangments during taxy and it seemed(june 05) that crews were being moved all over the system due to shortages, they two crew also spoke of the difficulty in assigning tasks to four rather than three crew members.
To sum-up there is not a major problem with U2. As I said before I believe that they are let down by those at easyLand. People at u2(and all the other lo-cos) have a really tough job to do and are at the mercy of managers to make the correct decisions on their behalf. At the ed of the day its the crews who will suffer IF the day comes when the business models dont work, for what ever reasons.
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Originally Posted by brian_dromey
Even in row 1(a-c) your basically on the crews lap!
they two crew also spoke of the difficulty in assigning tasks to four rather than three crew members.
they two crew also spoke of the difficulty in assigning tasks to four rather than three crew members.
Obviously I can't comment on the crew's conversation that day, but on the airbus all 4 crew members are assigned roles to carry out during the flight(s). To begin with it is difficult to get used to having 4 crew rather than 3 (as I know we recently converted over ourselves) but its something you soon get used to and you all slot into your assigned tasks that day.
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Mr Dromey wrote; I thik it is completely un necessary to try to knock a persons opinion in such a way.
I knock your stupid opinion simply because of the stupid statement you made regarding the fact that the crews are poorly trained. Either apologise and admit you are wrong on this point or stop writing about someting you quite evidently know nothing about.
Why do I rise to this bait yet again? Help!!!!
I knock your stupid opinion simply because of the stupid statement you made regarding the fact that the crews are poorly trained. Either apologise and admit you are wrong on this point or stop writing about someting you quite evidently know nothing about.
Why do I rise to this bait yet again? Help!!!!
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Originally Posted by rubik101
I knock your stupid opinion simply because of the stupid statement you made regarding the fact that the crews are poorly trained. Either apologise and admit you are wrong on this point or stop writing about someting you quite evidently know nothing about.
Why do I rise to this bait yet again? Help!!!!
Why do I rise to this bait yet again? Help!!!!
I personally dont like the way the crews interact with passengers, its forced and tacky. some crew are fantastic, while others are dour, and sour.(bad day maybe), so why bother to pretend that to some crew members SLF is anything more than a pain? Many airlines dont, and get away with it.
Im not going to pretend that easyJet is the best airline in the world, or my favourite, so theres really no need to say my opinions are stupid, they are every bit as valid as anyone elses'. easyJet has a ten year, unblemished safety record, and clearly a lot of people love where they work/love to fly with easyJet, maybe Im wrong, looking at 'Airline' last night I began to have a change of heart, I think Im gonna have to give the big orange bus a try soon...hey! I hope Im wrong about easyJet service, I really do.
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Originally Posted by jettesen
it's true! planning a base in lisbon..................tho not until next year
where did you get that info btw? do you work at easyjet? i've already applied via their website... i was called for an assessment day, i postponed it because i couldn't go on that day... and then they offered me another date and i couldn't go either as all flights are getting more and more expensive now that the summer is approaching!!
i would LOVE them to come here and hold an open day... do you think they'll do that? shall i email them exposing my situation and asking them if they're planning on coming here for an open day?? thank god... i mean i really hope what you're saying is correct... I NEED TO GET OUT OF HERE... URGENTLY!!! and i really like easyjet's philosophy... and i think i'd be a good hire for them as i am a portuguese native and therefore this would be useful for flights to portugal and spain, for example. anyway please clarify this for me.. i would be so happy! especially because i wouldnt have to go and spend more money just to go to an assessment day!!!! hotel, flight,etc can come to over 300 euros, if not 400, especially if it is in short notice (which is the case most of the times when you're called for an interview)! 400 euros is half a salary here!!!!!!!!!!!!!!!!!! it's minimum wage too!!!
anyway, i EAGERLY hope to hear some good news... i'm desperate for good news! lolol
thank you so much in advance, you've made my day!
xana
(ps: this should really be in the easyjet assessment day thred in the cabin crew section, but i saw this here so i posted here!
)
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Unfortunately Xana, if you e-mail easyJet with your situation, they will not confirm or deny any plans for a base in Portugal. Unfortunately, if they told you either way, this would be a divulgence of market sensitive information which could potentially affect the share price.
easyJet will only announce that a base will open ONCE ALL the necessary paperwork has been completed and all market research on the viability of a Portuguese base has been carried out.
In other words, you will only know when we the easyJet crew know
easyJet will only announce that a base will open ONCE ALL the necessary paperwork has been completed and all market research on the viability of a Portuguese base has been carried out.
In other words, you will only know when we the easyJet crew know
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There are rumours of new bases all the time. Most of the rumours that appear on here are usually wrong. Very few people were predicting Milan MXP as a base before it was announced. There have been rumours of Spanish bases for the last three years, but nothing announced to date!
Rumours I have heard circling the crew room this month include a new base in South Germany and a new base in Poland. Who knows? We will see.
If anyone wants a job at a new base, you best bet is to apply now and get inside the company. Internal staff will always be transfered into a new base first before easyJet recruit externally.
Rumours I have heard circling the crew room this month include a new base in South Germany and a new base in Poland. Who knows? We will see.
If anyone wants a job at a new base, you best bet is to apply now and get inside the company. Internal staff will always be transfered into a new base first before easyJet recruit externally.
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Originally Posted by ezpz
If anyone wants a job at a new base, you best bet is to apply now and get inside the company. Internal staff will always be transfered into a new base first before easyJet recruit externally.
The best way is to apply, pass the selection and then negotiate a good base!
I know lot´s of folks that did it this way and it works. Like I said before, I also know loads of people who joined EZY, accepted a LTN base because EZY is always short of people there (guess why!), then put themselfs on a waiting list and who are now still on a waiting list!
One thing is for sure Xana: NEVER accept a TRSS 737/LTN base, as you will be stuck on the Boeing and therefore stuck in Luton/UK!