Thomson Airways
Join Date: Sep 2000
Location: UK
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Great bit of kit when it works... Journalistic fodder when it doesn't!!
We never hear about 737's/A320's/Emb's/etc having tech problems.. Is that becaus they don't? Or just the press doesn't leap all over it when they do?
787's? Passengers seem to like them.... And I guess that's what matters at the end of the night!!
We never hear about 737's/A320's/Emb's/etc having tech problems.. Is that becaus they don't? Or just the press doesn't leap all over it when they do?
787's? Passengers seem to like them.... And I guess that's what matters at the end of the night!!
Join Date: Jul 2013
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wouldn't it be nice if Boeing found the operators a substitute plane while one that is so new got a major repair. Doesn't have to be the same model as long as it has enough seats ... a 747 or 777 would do...
Join Date: Dec 2000
Location: Horsham, England, UK. ---o--O--o---
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Why would Boeing want to do that?
Boeing didn't make the faulty engine! That one is down to General Electric to sort out..
Boeing didn't make the faulty engine! That one is down to General Electric to sort out..
Join Date: Jul 2013
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Originally Posted by Out Of Trim
Why would Boeing want to do that?
Boeing didn't make the faulty engine! That one is down to General Electric to sort out..
Boeing didn't make the faulty engine! That one is down to General Electric to sort out..
It's called customer service, putting the customer first - and who pays for it in the end shouldn't be of concern for the customer.
It goes a long way to winning the next round of orders.
They could have done that with the 'Queen of Sheba' fire at Heathrow, that wasn't down to Boeing either, it was down to one of their suppliers.
This is a little more than 'Going Tech' - with the Ethiopian and two G-TIUE events it's obvious within the first few hours that the aircraft will be out of service for at least a few days - that's the time where the offer is made to magic up a plane. No doubt there are other incidents with a lower profile than these where customers could have used such a service.
Last edited by peterhr; 30th Aug 2014 at 07:49.
The massive difference between a car and a great big plane is...... You drive your car! All cars are virtually the same inside and can be driven by anyone who holds a valid driving licence.
Boeing does not have spare planes lying around in a desert, the ones that are stored are owned by other companies and the majority would require some sort of maintenance to reactivate. By the time a plane is sourced, contracts are signed with the various owners, pilots are sourced, trained and employed, cabin crew are sourced trained and employed your plane is fixed and there is no point getting one plane out to an operator that will most likely have their own jet fixed by the time all this rigmarole is sorted (and a lot of money has been spent)
Even ACMI operators require notice to operate flights on behalf of a third party, and a minority of passengers will still most likely be unhappy because they "didn't pay to fly on this plane".
Better to compensate the said airline in other ways, which that airline can then use to compensate the passengers.
Join Date: Dec 2000
Location: Horsham, England, UK. ---o--O--o---
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It would have been quite funny if Boeing leant them a Rolls Royce powered Dreamliner in the meantime. It might have illustrated where Thomson went wrong in ordering the GEnx engine in the first place! 
Actually, both engine types are interchangeable, perhaps Rolls will lend them an engine to test!
Actually, both engine types are interchangeable, perhaps Rolls will lend them an engine to test!
Join Date: Jan 2010
Location: derbyshire
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Well said Out of Trim. It would have been hilarious if they'd had a RR powered 787 as a courtesy plane!!
I live near Derby and it would have been nice if TUI had bought a quality local product, made by many of their passengers. It's not as if the RR engines are inferior to GE.
When I first flew on an Air 2000 RR powered 757 I loved looking through the window and seeing the RR logo on the engine. It made me feel secure.
I also liked the buck's fizz, the warm towel and I even eat the Ferrero Rocha chocolate!!!
I live near Derby and it would have been nice if TUI had bought a quality local product, made by many of their passengers. It's not as if the RR engines are inferior to GE.
When I first flew on an Air 2000 RR powered 757 I loved looking through the window and seeing the RR logo on the engine. It made me feel secure.
I also liked the buck's fizz, the warm towel and I even eat the Ferrero Rocha chocolate!!!
Join Date: Oct 2013
Location: Gatwick
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G-TUIE back in service 1st Sept with on-time departure NCL-SFB. Shame it arrived back at NCL this morning 5h 30m late. Hopefully the delay wasn't due to any further tech. problem.
Join Date: Nov 2004
Location: Cannock
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I was affected by the Cancun hold up over August. Flew out on TUID from EMA to SFB on August the 14th, fantastic bit of kit with plenty of legroom.
Last Thursday though, TUID returned to EMA from CUN only to be ferried off to LGW while a good old all 328 seat config 763 was sent to get us back home.
Plenty of moaning passengers... especially the 40 odd Premium customers cramped up for 8 hours. Not the greatest flight of my life
Last Thursday though, TUID returned to EMA from CUN only to be ferried off to LGW while a good old all 328 seat config 763 was sent to get us back home.
Plenty of moaning passengers... especially the 40 odd Premium customers cramped up for 8 hours. Not the greatest flight of my life
It's not as if the RR engines are inferior to GE.
Join Date: Oct 2013
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Having just recovered the long-haul program following the problem with G-TUIE at Cancun I see that G-TUIC is still on the ground at Puerto Vallarta after landing 33 hours ago. PVR-LGW TOM033 cancelled yesterday. LGW-POP TOM096 operated by B763 yesterday (4 hours late) so given crew rest in POP TOM097 will not be back at LGW before about midnight. TOM052 LGW-CUN today already delayed 9 hours, no doubt awaiting the arrival of G-TUIB from MRU this afternoon. Does anyone know what's wrong with G-TUIC at PVR?
Join Date: Jul 2014
Location: Manchester
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TOM2701
The weekly thomson service from MAN-LCA went out on time and arrived at Larnaca on time yesterday. Operated by G-OOBL, and has a delay of 19 hours. Just flew back and landed at Manchester at 3pm today. When I came back on G-OOBL last week from Larnaca, the aircraft did a go-around and had an hour delay. I wonder if it will hold out until it's lease expiry date is here. Always seems to get delays, maybe due to small technical difficulties? Anyone know what was wrong with TOM2701 on 7th September?
Join Date: Mar 2011
Location: Liverpool
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G-TUIF
It appears that G-TUIF had diverted into Lajes this afternoon en-route to Cancun operating TOM174. Looks like it's airborne again and heading towards cancun. Just as the long haul programme gets back on track after the G-TUIE saga then seems to have another set back.