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Old 27th Mar 2004, 08:36
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Attention BA staff and shareholders

Hi all

Yes, first post, so I expect to get flamed, especially as I am one of "the suits" at Waterside.

Anyway, a colleague passed to me a notice which is being given to CSD's at the moment if they have to work "one crew member down". Now, when someone is sick in my area, we all work a bit harder and get the job done, we dont expect to get paid any extra........the same cannot be said for our cabin crew.

I think its time Mike Street resigned, and some one got to grips with the cost of our cabin crew.

Have a look at the following while I get back to my latte:


Dear CSD,
We are facing a significant shortage of worldwide cabin crew for the rest of this week. This is especially critical as the summer schedule, including flight switch changes, comes in to effect this weekend. The following alleviation has therefore been agreed between the company and your Trade Union representatives. The agreement is to allow all longhaul services, with the exception of B777J, to operate one main crew down on the agreed crew complements for a limited period of time.
The details are as follows:

Working one down from base - when gaps exist
Alleviation runs from services departing between 00:01 on 24 March to 23:59 on 29 March 2004.
Alleviation applies to B747, B777 (with the exception of the B777J) & B767 aircraft at both LHR and LGW.
Crew operating one down will be paid 4 hours ETP at the single standard higher rate per duty, not sector. For example LHR-AUH-MCT is equal to one duty.
4 hours single standard higher rates per duty are as follows:
CSD - £ 219.08
PSR - £ 193.84
JNR - £ 169.68
ln addition any crew operating one down will be given 1 additional LBT per itinerary, which will be financially discharged at the following rates:
CSD - £ 145.00
PSR - £ 125.00
JNR - £ 95.00
In the event a crew member needs to be removed from a service with a full crew complement
Volunteers to move services will be sought by the DOM's
Volunteers who move 'services will be paid all associated allowances/payments for their original rostered trip in addition to the allowances/payments for the new itinerary.
The replacement trip should fit within the boundaries of the original rostered trip, or the crew member can volunteer to flex 1 forward trip to accommodate the oew itinerary.
Other important information for services operating one down
CSD's should provide appropriate assistance in the onboard service wherever necessary, in recognition GPM delivery and collection will be suspended for the duration of the alleviation.
Appropriate guidelines on service delivery will be issued by the Worldwide Service Development Manager.
In the event of further reductions in crew complements due to downroute sickness the CSD should liaise with the DOM's who will in turn fully involve the TU duty rep in identifying the best possible solution for the Customers and the needs of the Crew in terms of refreshments breaks and bunk rest.
Current alleviations
The current alleviation of main crew working up as Purser remains unaffected by this alleviation.
Thank you for your co-operation and support on this matter.

Regards
Mike Harrington
IFS Operations Manager
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Old 27th Mar 2004, 09:37
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Just so that you don't have to work it out that comes to:

£2200 for a CSD
£1600 for a junior crew member

That is on top of the normal allowances and back to back payments. Probably looking at somewhere in the region of £3800 for a CSD for 5 days work on top of basic salary.

Apart from anything else these payments are probably illegal as they are "allowances", only 18% are taxed. This is because allowances are used to pay for food etc when abroad and that was the rate agreed by the IR. However BA are now using this "allowance payment" as a tax free form of bonus payment which is totally against UK tax law. It's time the IR looked closely at this abuse of the system.

To say the other groups within BA are cross is the worlds biggest understatement.

In the past sickness amongst cabin crew was so high on some of the less popular routes that they now get a "Destination" payment to fly these routes. This comes to a couple of hundred pounds just because they actually turn up to do rostered work. The pilots who have never had a tenth of the sickness of cabin crew of course don't get these payments!

Also of interest is the fact that the LHR transport drivers are (this is rumour only) being paid £150 for each time they actually show up for rostered work during the week that "Flight Switch" takes place.

Talk amongst flight crew is that they will have to use industrial action to force the company to stop these types of payments. If that means the company ceases to exist then that it will only have brought forward the enevitable demise of BA.

Whichever company replaces it will probably make billions in profit.

It's time that Mike Street was made to resign.
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Old 27th Mar 2004, 09:48
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I'm thrilled to see this posted up here.
Maybe it will make the National press.
It's an insult to the passengers who pay the fares - , the shareholders and most of all to all those other staff in BA who ( as has been pointed out above) work hard in other departments.

Basically I fee the more people are aware of such shocking practices - the sooner I hope they are bought to an end.

Mike Street has contributed nothing to this company for the last 10 years. I too hope to see Broughton dismiss him.
I have the utmost respect for RE and I think we are lucky to have him on board - but I'd like to see him try to justify this.
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Old 27th Mar 2004, 10:09
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What the f***

You have to be joking, how can this be justified!!!!!

The rest of the company has to deal with cr@p conditions to work in, tight management of sickness, FTJ, lates etc (got marked down as being 3 minutes late the other week, really annoying as I tend to be there at least 15-20 mins before the start of my shift on a regular basis!!!)

What kind of response do you think we would get if our TU reps asked our SM for a extra money just to turn up for work in the busy summer months, I will tell you, they will be laughed out of the conference room!!!!

This is a joke and someone has to do something about it

(Got to go or I will be late, however RANT mode definatley still on)
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Old 27th Mar 2004, 10:13
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UNF****NGBELIEVABLE!!!

I am all for people getting a fair days pay etc but this just takes the p1zz.

Please tell me it's a wind up.
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Old 27th Mar 2004, 10:35
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Hovis - sadly its true. Swisstoni - thanks for the post ...It's so important that people are aware of the facts.
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Old 27th Mar 2004, 10:41
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The problem with cabin crew remuneration is totally the result of the ineptitude of Mike Street and his department.

They have literally hundreds of managers , performance managers, product delivery managers, etc., most have never done a cabin crew job on an aircraft. All need to go!

They have endeavoured to create a mystique to cabin service in an effort to enhance their own position in the management organisation. Their numbers are totally out of control.

It is hardly surprising that they will do anything to buy off a potential problem so that it does not reflect on them.

The tragedy is that they have lost sight of where cabin crew remuneration is going with sweeteners all over the place.

Cabin crew in mainline still have a basically divisive pay system which will result in a major strike one day regardless of what add-ons come out.

Why?

Because of the two tier wage structure that Failing Ayling left BA.

Sooner rather than later the new contract cabin crew will be in the majority and in control of the union.

They do not care a dam about high CSD , Purser and old contract rates BECAUSE THEY DO NOT RECEIVE THEM. They want more in their own pocket.

BA has to renegotiate the whole package.

Old contract rates need to come down and new ones up.

At the same time funny money and sweeteners need to go, to give cabin crew a proper salary and pension.

Frankly MIKE STREET IS NOT UP TO IT. HE NEVER WAS.

Big Rod should have given him and his side kick departments the push ages ago. He belongs to the Failing Ayling era.

The question is has Big Rod got the B....s to do it .

He would probably have to get rid of a lot of allies Street has on the board as well.

But I suppose that will have to wait for the new chairman.

Watch this space.
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Old 27th Mar 2004, 10:48
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Sadly very true...............
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Old 27th Mar 2004, 13:05
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Volunteers who move 'services will be paid all associated allowances/payments for their original rostered trip in addition to the allowances/payments for the new itinerary .
Now I know that the companies screwed - how in the hell can something like this be allowed to happen -

Skippy best have his bags packed and be on his way back to Oz before I get into work next week.
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Old 27th Mar 2004, 14:08
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I'm sick of this blanket slagging of cabin crew salaries.


Even as cabin crew (shorthaul) I find this unbelievable and bloody annoying. These folk will get more than double the allowances for one trip than my total take home for the month.

Hmmm. What I could do with is a six month secondment to longhaul and that way I could get my mortgage paid off all together.

They'd better never come to me at LGW and talk about cost cutting. The last three years have been a total waste of time and the management a complete load of deceitful bas....

Personally if all this is true the company deserves to go to the wall.

Oh and just so folks know, if ever we operate one light we get £15.

Mind you after all this bile I note it is for one week only to maintain the op. This may not be as expensive as dumping flights. I still don't agree with it though.

Last edited by Diverse; 27th Mar 2004 at 14:21.
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Old 27th Mar 2004, 14:24
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Angel

Wasn't there a cabin crew strike at CX some time ago...all about working down and not being paid for it....who WAS it that was in charge of CX at the time...erm Mr R Eddington (shurely shome mishtake). Perhaps Rod has learnt his lesson over this............he obviuously approved of the concept.
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Old 27th Mar 2004, 14:39
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Why on earth doesnt Skippy take on the Longhaul CC,in engineering they just say one day " we no longer want CSDs " put the lot in job link and create a different grade after 6 months.

Sorry for any Longhaul CC reading but if you lot went on strike 1/2 of engineering ( some of us arnt that bad looking either ) would fill your shoes for a few weeks - you cant do that the other way around can you - think about it!
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Old 27th Mar 2004, 14:59
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Perhaps there will be less comments about overpaid BA pilots and more understanding of our requests for benchmarking across the whole airline. This has been going on for years. Ba has apparently stripped out over a billion in costs since 9/11. Yet we still fly pax and bags from A to B. It begs the question, why weren't these costs stripped out 10 yrs ago? People on the board need a kick up the arse and if this paydeal goes through , I fear they are going to get one.
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Old 27th Mar 2004, 15:16
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Reading it a bit more closely it's not a pay deal it is an alleviation which means the company can't get CC to do what they want for a week and so they are dangling a carrot. A BIG carrot. Most of this money will only come into force if the crew operate one crew member down or somebody goes sick. It is not going to be paid with normal operation.

The union will not allow the company to operate an aircraft with less cabin crew than we have now and due to lack of crews the company has had to go to the union and agree this. It's almost like a fine to the company for not getting it's act together and means that it is an alleviation from normal terms and conditions and will not set a presedent. I think.

It's only for this week and basically because of shortage of crew and the fact that it is impossible for crew to work overtime due to working hours restrictions the company is having to provide a sweetener to those crew that have to operate with one less.

In other industries it is possible to let staff work overtime to cover a shortfall, but it is not possible here.

Is my thinking right? Somebody.
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Old 27th Mar 2004, 15:40
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And perhaps swiss_tonni, you would like to publish full details of your pay and renumeration package.

The cabin crew are having a bloody hard time of it at the moment, with reduced crewing levels and ever higher expectations of our customers.

You are obviously a jumped up p**** who is totally out of touch with the real world (and like the rest of waterside - the airline in general) and you are just trying to stir up trouble.

While you were having your 'meetings' in your feng-shui glass tower and your focus groups in Mauritius, we were the ones building the airlines reputation .

I work on shorthaul at lhr, have done for 11 years fulltime doing a 50 hour week , and i am lucky to take home about £1300 for doing a months bloody hard work.
I bet you get alot more than that for sitting on yr fat a*** for 35 hours a week or 'working' at home....................

If you are looking at cutting costs, then why not look in your own back yard - it is totally laughable how BA is totally over managed.
People inside/outside of BA recognise that and always have.
Now that the cabin crew are down to LCC levels , (and still offering a full services in different cabins) perhaps we should get the rest of you down to their levels of management shall we?

The cabin crew and other frontline staff have made many sacrifices in the last 2 years and you are a total insult to the credibility they have maintained under some very trying circumstances .

You should check out the real world .... and be bloody ashamed of yourself.

Does anyone know who this is ?
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Old 27th Mar 2004, 15:40
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Presumably, it is either difficult or impossible to provide the defined level of service with 'one cabin member' less ?

Therefore the product will to some extent reduce in these circumstances (surely this was the basis that cabin crew negotiated the above minimum operational crew permitted levels of maning).

The product is purchased by the passenger.

The passenger is the one receiving the 'reduced product'.

Surely the passenger is the one entitled to the 'sweetener' ?

What other job pays a standard 'slack day rate', compared with 'that was a bugg*r of day rate' and in this case (allegedly) 'a how did I cope with that I need a beer day rate' ?

Two questions ....

If you reduce the crew by one (between say 8% and 25%), why isn't this offset against the load which may well be be 50% of the target maximum ?

Take a theoretical 10 person crew, who in the event of 'Shirley' taking a sicky at the last moment will generate something in the region of GBP 15 - 18,000 between them. Couldn't they make Shirley's day off a very rewarding one ?

One statement ....

I have less and less desire every day to give BA my hard earned cash to throw about with such gay abandon.

TimS
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Old 27th Mar 2004, 15:48
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I think your loyalties may be slightly misplaced Anti-Ice. Just been chatting with a mate who's switched short haul to long haul. Been in the company 3 years, is taking home on average £2000 per month and enjoying doing much less work for much more money with bunk rest on almost every sector (1.5 hours on a 6 hour JFK recently). Sacrifices have been made by crew in the last two years, but with the exception of one crew memeber less on the aircraft (which was accompanied by a reduction of about 40 passengers due to dusking the aircraft) those sacrifices haven't been made by LHRWW.
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Old 27th Mar 2004, 16:07
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Not true TimS, the product has to pretty much stay the same.
Perhaps that is why they are rewarded in some way.

I have worked on full a/c with one or two down, and it is really hard - going - especially when you throw in 130 special meals, medical situations, long delays etc....

He is so out of touch ,as if this happens in an office , you prioritise and/or leave it till the next day - we don't have that option.

And Carnage Matey, my loyalties are fine thankyou.
Perhaps you want to put how much you take home each month v yr productivity ... and we can all make up our own minds.

I have friends who are pilots, their pay astounds me in all honesty - and when management/pilots about how much cabin crew get paid it is insulting.

Perhaps your friend does take this home per month , but i do not want to go longhaul , i like my homelife too much.
But when i'm on £5/hr in effect ,and someone who is on £30-60 / hour is putting me/ my colleagues down then yes i do get angry.

So swiss, carnage, TRUTHFULLY put your pay down here ,as i have, and we'll all make our own minds up who is dragging BA down.
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Old 27th Mar 2004, 16:20
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I take home about £3100 for a full months flying (no leave or simulator), 5 years in BA on short haul, flew 750 hours in the last 12 months, around 1350 hours on duty, no overtime. For your comparison, Easyjet pilots do around 800 hours per year at their busiest base (Luton), but don't have to put up with all the dicking around and inefficiency that comes with flying into LHR. Incidentally, are you full time Anti-Ice, because after 11 years on the old contract you're only making what my friend earned after two years on the new contract on short haul, which is also what the new guys from LGW are making as soon as they arrive at LHR.
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Old 27th Mar 2004, 16:52
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Anti Ice,

That is exactly my point ....

If I accept that the reason for the maning level over minimum permisable maning level is its necessity to maintain the defined product (which for the purpose of this discussion I am more than willing to do) then ....

1) It is the passenger who gets short changed and who should receive the 'sweetener' (although I suspect he/she is more likely to get a lift home on the next passing pig)

2) No other job that I can think of pays a basic (and acceptable) rate and varies it if you have to work harder to achieve the set task.

As to the comment concerning that "if this happens in an office, you prioritise and/or leave it till the next day - we don't have that option" .......

I would suggest that my second gin and tonic or a 'kind word' is very likely to be prioritised (lowly of course).

In the office, the tendency is simply to cancel the dinner party and get it done (or at least it is in my office) - I accept (for the purpsoe of this discussion) that it is not possible or legal to extend the time applied to the tasks demanded. The cabin staff can simply do as much as is possible in the time allocated i.e it is the customer who suffers in terms of the product he/she receives.

Equally, if the defined product is achieved (by hard work) it is then - by default - possible, so why should anyone be rewarded additionally for doing what is possible ?

TimS
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