PPRuNe Forums - View Single Post - Proviation customer care problems
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Old 15th Feb 2014, 18:21
  #564 (permalink)  
Fly-by-Wife
 
Join Date: May 2007
Location: Dark side of the Moon
Posts: 690
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If you read the "URGENT NEWS : 11 FEBRUARY 2014- PLEASE READ TO BOTTOM" on the Proviation site carefully, you will notice that nowhere is it stated that Proviation has ceased trading. Just that credit card payments can no longer be taken.

"We are obligated not to ship any further orders" is the closest he comes to stating that Proviation has ceased trading - and since he has manifestly failed to ship so many orders in the past, this is hardly a deviation from his normal practice. Perhaps it also explains why the site is still operational - maybe someone will be foolish enough to pay by cash, cheque or PayPal, while he is "obligated not to ship any further orders".

It is also clear that he wants to shift all the refunding onto the shoulders of the credit card company - who he obviously feels is solely responsible for his predicament, and should therefore shoulder the financial burden. Nice.

FBW
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