Kemble - a great lunch destination?
Not only would I not expect, as a paying customer, to have to 'help out behind the bar' at what is quite clearly a commercial establishment, but I am certain that to do so would probably breach several of the mandatory nanny-state regulations governing such work; regulations which, like it or not, one simply cannot ignore these days.
Sub Judice Angel Lovegod
Join Date: Oct 2002
Location: London
Posts: 2,456
Likes: 0
Received 0 Likes
on
0 Posts
There are a couple of things I would take issue with:
This is simply untrue. I have been there several times when the staff have been chatting behind the bar, in one case having a blazing row, when customers were waiting to be served. There is one barman (I don't know if he is still there) who likes/d to show how resentful he is that his afternoon is being disturbed by the need to serve a drink.
What planet are you from?!?! Why do pilots want to be pilots? Is it not to do with a sense of freedom and a belief in self-reliance? Do they not have to doggedly acheive despite set-backs? Do they not have a sense of superiority over others? And where did they get the means to aford to fly? Many work very hard in an unassuming way, I am sure, but how many got there via inherited wealth or being ruthless in business?
I have many good, kind, gentle friends who are pilots, but I know just as many who are pushy, arrogant and remarkably bigotted. To convince yourself otherwise is a severe case of rose-tinted spectacles.
Pop into Jet-blast if you think pilots are not bigotted!
they all do the best that they can
I always thought pilots were broad minded people with a lot more common sense than most, but it seems that they are actually as narrow-minded as the rest of the bigots out there
I have many good, kind, gentle friends who are pilots, but I know just as many who are pushy, arrogant and remarkably bigotted. To convince yourself otherwise is a severe case of rose-tinted spectacles.
Pop into Jet-blast if you think pilots are not bigotted!
Join Date: Sep 2003
Location: Oxford
Posts: 91
Likes: 0
Received 0 Likes
on
0 Posts
Carpet, you seem to have registered your new ID just to make a post on this topic... and you seem to have your facts wrong. The foreign lass in question has the oddest English accent I've ever heard, and she is certainly not 'new' by my definition - she's been there for at least the best part of a year if my memory serves me correctly.
My comments were not aimed at blaming staff - shortcomings in service provision are the fault of management, and unless management are aware of the 'customer experience' then it's kind of hard to do anything about it.
All I can say is, thank the stars DY does not take your sort of attitude to criticism, or the AV8 would definitely not survive.
As a paying customer, better for all concerned for me to grumble than to walk away.
My comments were not aimed at blaming staff - shortcomings in service provision are the fault of management, and unless management are aware of the 'customer experience' then it's kind of hard to do anything about it.
All I can say is, thank the stars DY does not take your sort of attitude to criticism, or the AV8 would definitely not survive.
As a paying customer, better for all concerned for me to grumble than to walk away.
Join Date: Jan 2005
Location: Cirencester
Posts: 3
Likes: 0
Received 0 Likes
on
0 Posts
Algirdas and all
I have indeed registered to make a point and perhaps should have made myself a little clearer. Having nothing to do with flying myself, this my first visit to PPrune.
I merely wanted to point out that it is not the fault of the AV8 staff that they are seriously undermanned on a busy day, nor are the prices set by them. So stop having a pop at them.
I registered after they showed me the comments here and on other forums, which are all valid, but the STAFF CANNOT DO ANYTHING ABOUT IT. These insults are all taken to heart by the girls, and they have been extremely hurt by what has been said, as they DO THEIR BEST, despite what other PPrune members think. They ask time and time again for more staff on good weather days, but as I said in my earlier post, they can't get them.
Yes, you may see them having a discussion, because they are trying to find out where a customer is to serve food to them, or even arguing, but this is because they are under so much pressure when it's busy they let off steam at each other. Probably not the right thing to do, but we're all human, aren't we?
Try and be a little more understanding of their position - it's basically an impossible one. AV8 is trying to be a cafe, restaurant, bistro, pub, coffee house and airfield social club all in one. I think it needs to decide to be one or the other.
I too am a paying customer (I frequent AV8 pretty much daily), but I am not averse to helping out behind the bar on a busy day in exchange for a free pint or a sandwich.
What would you all like to see? A greasy spoon, coffee bar, posh restaurant - maybe some feedback on this point to management would help. But please stop having a go at the staff.
I have indeed registered to make a point and perhaps should have made myself a little clearer. Having nothing to do with flying myself, this my first visit to PPrune.
I merely wanted to point out that it is not the fault of the AV8 staff that they are seriously undermanned on a busy day, nor are the prices set by them. So stop having a pop at them.
I registered after they showed me the comments here and on other forums, which are all valid, but the STAFF CANNOT DO ANYTHING ABOUT IT. These insults are all taken to heart by the girls, and they have been extremely hurt by what has been said, as they DO THEIR BEST, despite what other PPrune members think. They ask time and time again for more staff on good weather days, but as I said in my earlier post, they can't get them.
Yes, you may see them having a discussion, because they are trying to find out where a customer is to serve food to them, or even arguing, but this is because they are under so much pressure when it's busy they let off steam at each other. Probably not the right thing to do, but we're all human, aren't we?
Try and be a little more understanding of their position - it's basically an impossible one. AV8 is trying to be a cafe, restaurant, bistro, pub, coffee house and airfield social club all in one. I think it needs to decide to be one or the other.
I too am a paying customer (I frequent AV8 pretty much daily), but I am not averse to helping out behind the bar on a busy day in exchange for a free pint or a sandwich.
What would you all like to see? A greasy spoon, coffee bar, posh restaurant - maybe some feedback on this point to management would help. But please stop having a go at the staff.
Join Date: May 2002
Location: cheltenham
Age: 54
Posts: 218
Likes: 0
Received 0 Likes
on
0 Posts
Agree with Timothy
Carpet, Your missing one point!!! It is a business and it is not for the customer to understand why its running badly. You pay your money and get a service.
If you took your car to be fixed and they did a crap job you would be annoyed, its as simple as that im afraid.
The fact that it is on an airfield need make no difference, customers are customers where ever they are and whoever they are!!!!
Try and be a little more understanding of their position
Carpet, Your missing one point!!! It is a business and it is not for the customer to understand why its running badly. You pay your money and get a service.
If you took your car to be fixed and they did a crap job you would be annoyed, its as simple as that im afraid.
The fact that it is on an airfield need make no difference, customers are customers where ever they are and whoever they are!!!!
Join Date: Oct 2002
Location: Brighton, UK
Posts: 434
Likes: 0
Received 0 Likes
on
0 Posts
Carpet
Please take a reality check. If the staff are so committed why do they stare into space rather than serve customers?
Why are they incapable of good service even on a quiet day?
Why do they not even have the decency to acknowledge you are there whilst they swan around behind the bar basically doing sod all?
Where are their manners?
Please get real and try obtaining some of the attitude of dy before it is too late and you have no job and we have no airfield restaurant.
Not often I get annoyed at a posting on a forum but please...... are you running a restaurant or not? If you are then run it and work as hard as you have to in order to make it a success.
Please take a reality check. If the staff are so committed why do they stare into space rather than serve customers?
Why are they incapable of good service even on a quiet day?
Why do they not even have the decency to acknowledge you are there whilst they swan around behind the bar basically doing sod all?
Where are their manners?
Please get real and try obtaining some of the attitude of dy before it is too late and you have no job and we have no airfield restaurant.
Not often I get annoyed at a posting on a forum but please...... are you running a restaurant or not? If you are then run it and work as hard as you have to in order to make it a success.
Join Date: Jan 2005
Location: Cirencester
Posts: 3
Likes: 0
Received 0 Likes
on
0 Posts
It seems that you are all missing my point. I do not work for the airfield or for the restaurant, I work at one of the businesses based on the other side of the runway and am a CUSTOMER at the restaurant.
My job is certainly not affected by the fate of AV8 or Kemble Airfield, nor do I have any say in how it is managed.
My job is certainly not affected by the fate of AV8 or Kemble Airfield, nor do I have any say in how it is managed.
I've had some bad experiences at the AV8R, but on the whole feel no urgent need to share them.
What I will say however is that I've bounced off David Young a few times over the years. He is a man I've a great deal of time for, and if says something will be sorted - I have faith that it will.
If you want an indication of what sort of person he is, he has left as owner/CFI of a flying school, leaving behind him a new CFI who Dave trained up from a school leaver without a flying hour to his name to an FI/examiner. Much to be said for somebody prepared to do that, and who inspires enough loyalty in somebody to stay that long.
So, I shall be in Kemble again soon.
G
What I will say however is that I've bounced off David Young a few times over the years. He is a man I've a great deal of time for, and if says something will be sorted - I have faith that it will.
If you want an indication of what sort of person he is, he has left as owner/CFI of a flying school, leaving behind him a new CFI who Dave trained up from a school leaver without a flying hour to his name to an FI/examiner. Much to be said for somebody prepared to do that, and who inspires enough loyalty in somebody to stay that long.
So, I shall be in Kemble again soon.
G
