hence the beast
agree. the company i work for is experiencing the same problem thus creating lots of "beasts", but itīs demanded from the agents exactly this. itīs a 25/30 mts turnaround, thereīs a limit to the time than can be lost with arguments about hidden ck-in bags, size or payments. But rules are rules and the contract is explicit, if the service is not apropriate one should try to use other airlines service next time.