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Old 19th Feb 2008, 15:41
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Bex
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FlyBE

As a new passenger to FlyBE I thought I'd just make the blanket statement that their customer care at Aberdeen is dire. My first flight with them incurred an eight hour delay, with just two announcments being made in that time. And then on Monday I had to wait for fifty minutes, next in line, to check in. There was an Argentinian family booking in and I don't know if it was an issue with them or something else. After forty minutes we did ask how much longer we'd have to wait, only to have a very snotty woman behind the desk tell us "It could be five or ten minutes, it could be more ...". Then, when eventually I got to the desk, there was no mention of an apology for the delay. FlyBE's reputation at Aberdeen is dire, and I'm not surprised.

I WISH I was back with EasyJet!
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Old 19th Feb 2008, 16:09
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flybe aberdeen

It is a new handling agent and the problem is the staff are not trained in the flybe check-in.
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Old 19th Feb 2008, 16:10
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Originally Posted by FWOF View Post
As a new passenger to FlyBE I thought I'd just make the blanket statement that their customer care at Aberdeen is dire. My first flight with them incurred an eight hour delay, with just two announcments being made in that time. And then on Monday I had to wait for fifty minutes, next in line, to check in. There was an Argentinian family booking in and I don't know if it was an issue with them or something else. After forty minutes we did ask how much longer we'd have to wait, only to have a very snotty woman behind the desk tell us "It could be five or ten minutes, it could be more ...". Then, when eventually I got to the desk, there was no mention of an apology for the delay. FlyBE's reputation at Aberdeen is dire, and I'm not surprised.

I WISH I was back with EasyJet!
FWOF, you may wish to take a look at this website

http://www.airlinequality.com/Forum/flybe-1.htm

You can see all the stories of woe with Fly(MAY)Be along with all other airlines

Regards,

G-BPED
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Old 19th Feb 2008, 16:37
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Bex
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Thanks, but my story already appears there!

If it IS a new handling agent, then they should not be operating at a busy desk. Not only do they not know how to operate the check in, they don't know the first thing about customer service either. The answer is not to lean against the back wall with your arms crossed looking at your feet, whilst the fourth person comes along to press some buttons. Even a simple loudly spoken announcment would have let us passengers know what the hold up is. Too many times I've heard that FlyBE just DON'T keep their passengers informed
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Old 19th Feb 2008, 16:49
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Same at SOU. 5 sectors with them in the last 2 weeks. Absolute trash from start to finish.
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Old 20th Feb 2008, 14:05
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"It is a new handling agent and the problem is the staff are not trained in the flybe check-in."


If the handling agents were trained you would have had to wait another 50 minutes
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Old 20th Feb 2008, 16:24
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Dollydaydream

Tongue in cheek, irony or sarcasm??????????

Difficult to decipher your post
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Old 20th Feb 2008, 18:15
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Then don't try! Just a feeble attempt of all three really
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Old 21st Feb 2008, 10:40
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Aghhhhhhhh, now I understand, thanks.
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Old 21st Feb 2008, 12:56
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Bex
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Dolly, do you work for them then or been victim to their appalling service?
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Old 21st Feb 2008, 16:13
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I dont think they can be that bad it is just lack of training, and I bet you dont see their management out helping them
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Old 21st Feb 2008, 16:46
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Ah Yes, Flybe

I paid through the nose (300) for a one way ticket from Milan to BHX.

They wouldn't let me in their lounge at Milan and wouldn't let me have the refreshments included in the ticket, because the check in agent did not give me the vouchers required for these services and of course as a first timer I did not know I needed these.

So, all things being equal, this will be my one and only experience of this flying circus.
 
Old 21st Feb 2008, 18:07
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I do work for them, by default, but that's another story!
I am cc and hear daily tales of unhelpful, rude, inadequate check-in staff, of extraordinarily high priced tickets and complaints about the cost of the drinks, snacks and sandwiches on board. I enjoy my job, not as much as I used to, and although it is probably not fashionable, I do get satisfaction from providing a good service and doing my job properly. Unfortunately, the company do not seem to encourage initiative on the part of their staff nor do they appear particularly interested in service recovery. I have, on occasion, thought for myself e.g. final 3 greens - you would have got your drink and snack as from your boarding pass I would have been able to see if you had, indeed, been entitled, I have given comp drinks for very valid reasons..........but I have been 'found out' and been 'in trouble'
Househunter - I do not accept 'lack of training' as an excuse by any staff. If training is so inadequate as to prevent someone doing their job properly then instead of taking it out on customers, colleagues or whoever, you go to your manager and DEMAND proper training.

Sorry, rant over
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Old 21st Feb 2008, 18:46
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Years and years ago, I really liked flybe, and then somehow, they decided to turn into Ryanair.

Try booking a flight with them now, and you get all the usual garbage, about luggage charges, pre selecting seats, and how it gives passengers a choice...blah de blah de blah.

Sad thing is, a few years ago they were pretty good...but now not so good.


AND, they are NOT cheap. Take a look at the full cost (including charges) for the flight from say, Glasgow to Belfst city (a monopoly route), and you'll be shocked at the cost for a twenty minute flight.
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Old 21st Feb 2008, 19:32
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Used FlyBe a few times before the BACon fiasco - and subsequent drop in service and reliability. When they took over the BAcon route I often used they became so unreliable that I took my business elsewhere. Never been back to FlyBe since.
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Old 21st Feb 2008, 19:56
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Unfortunately the same. I used to fly BHX-DUS-BHX frequently with BACon and BA before that as a very happy customer. After 2 flights with FlyBE (the low fares airline?!) I am now grateful that Lufthansa also fly that route.
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Old 21st Feb 2008, 20:19
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I'm quite saddened to hear about Flybe's reduction in reliability and customer service. Their planes fly over my house every day and I always smile to myself when I hear the 'Jersey' callsign over the radio when flying around Southampton...reminds me of the airline they used to be...
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Old 21st Feb 2008, 20:45
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dollydaydream

I have, on occasion, thought for myself e.g. final 3 greens - you would have got your drink and snack as from your boarding pass I would have been able to see if you had, indeed, been entitled

The (male) purser told me that he could see I was entitled, but if he gave me a drink or snack without a voucher, the cost would be debited from his salary.

That lack of empowerment astonished me and I prefer not to trade with companies who treat their people in that way.
 
Old 21st Feb 2008, 21:22
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Sadly, final3 greens, there are people who for their own reasons feel unable to stand up for themselves.
I feel sorry for that purser that he had so little faith in his own judgement to be able to argue the rights and wrongs of the situation with his performance manager.
The day they try and take any money from my salary is the day I walk - probably straight to the union office!!
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Old 22nd Feb 2008, 02:42
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FWOF Getting back to your original gripe, my guess is that sending it - pretty much as you wrote it here - to the company is the only starting point. It may well be the ending point too but given them the chance.

I have only used them on one route, IOM, as I have no choice. I shall reserve judgement for another ten days when I will have completed my third trip with them and will come back to this thread ...
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