Thanks, but my story already appears there!
If it IS a new handling agent, then they should not be operating at a busy desk. Not only do they not know how to operate the check in, they don't know the first thing about customer service either. The answer is not to lean against the back wall with your arms crossed looking at your feet, whilst the fourth person comes along to press some buttons. Even a simple loudly spoken announcment would have let us passengers know what the hold up is. Too many times I've heard that FlyBE just DON'T keep their passengers informed
