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FlyBE

Old 22nd Feb 2008, 09:09
  #21 (permalink)  
Bex
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I did write to them asking for a refund after my eight hou dely but received a letter bck stating that as I had actually TAKEN the flight I wasn't entitled to a refund, although they offer me a 75 credit note ... which will probably just about cover one half of a return journey!

They suck ...
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Old 22nd Feb 2008, 13:02
  #22 (permalink)  
 
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Some of us have agreed with you that FlyBE is perhaps an airline best to avoid (if you have any choice). But, to be perfectly frank with you FWOF, expecting a full refund after flying both legs is expecting a little too much, don't you think? I'd say that the 75 quid voucher was at least a reasonable gesture.
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Old 25th Feb 2008, 18:44
  #23 (permalink)  
Bex
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I based my refund request on the leaflet they gave me which stated that a delay of more than five hours entitled one to a refund. Further reading shows me that this is not always the case, in fact I think the new legislation states if you don't fly you are entitled to a refund.

A 75 refund may be better than nothing, but having lost a full days pay for missing work, coupled with the fact there was scant information at best, I would have hoped for more. Not only I but the others on my flight.
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Old 28th Feb 2008, 22:46
  #24 (permalink)  
 
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I was a regular with BA, BA Connect on the MAN-OSL and MAN-DUS flights and never really had a problem. Flights were cheap, reserved 12A on line, services generally reliable. Tried Flybe 3 times now and very disappointed. Lack of sufficient ground staff in once case (BHX-CDG) so we couldn't board the waiting aircraft and two other flights delayed by up to 2 hours due to technical issues. Despite the slagging that RYR receives from the people on this site I've never had any major problems with them in probably over a hundred flights in the last few years. I'm prepared to put up with an inferior service for a flight so cheap but the service never seems inferior!
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